AUTOMOTIVE NETWORK

O’BRIEN TECHNICAL
TRAINING PROGRAM

12 WEEK INDUCTION

Outline, Expectations and Logbook

NAME:

BRANCH:

COMMENCEMENT DATE:

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 TECHNICAL TRAINING PROGRAM

INTRODUCTION

The O’Brien Technical Training Program is a structured program to enable

Technicians to receive the training to make them the best Auto
Technicians that they can be. Participation in the program enables
Technicians to move from Trainee Auto Technician through to Qualified
Auto Technician as they improve their skills and experience.

The Program consists of six components:

• Theoretical knowledge (gained through face to face or video

interface with your Technical Trainer)

• Practical skill (gained through the completion of several jobs

recorded in this logbook)

• Completion and passing several online modules relating to your

work

• Passing regular Technical Assessments during after your Probation

• Time (the time taken to gain the practical skill)

• Experience (as measure by your ability to complete an increasing

number of jobs each day)

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 ASSESSMENT

Your practical skills will be assessed by your Branch Supervisor and/or

your Technical Trainer on a regular basis. During these assessments the
Technical Trainer will prepare a Training Development Plan for the
following period. This will include assigning new competencies to gain
experience for the next assessing period.

Evidence that you have the appropriate skill will be provided by the jobs
recorded in this Logbook and using “Third Party Evidence” recording.

Consequently, Ensure that all jobs are recorded in this Logbook and your
Branch Supervisor has signed off each job to validate your experience
and competency.

The number of jobs that is required differs from competency to

competency, some will require 15 pieces of evidence others according
to the “Third Party Evidence” criteria required. Of cause, the more jobs
you record only reinforces your experience thus competence.

The list of competencies is shown in the table on the next page,

including the approximate assessing month for that competency.

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 UNIT CODE UNIT NAME COMPETENCE ASSESSED AFTER

AURAEA002 Follow environment and sustainability best practice in an automotive workplace 1 MONTH

AURASA002 Follow safe working practices in an automotive workplace 1 MONTH

MSFGG2005 APPLY BASIC GLASS HANDLING 1 MONTH

MSFGG3001 Store and handle glass 1 MONTH

AURETR042 Remove, refit and operate electrical components following body repair activities 2 MONTHS

AURETR020 Diagnose and repair network electronic control systems 2 MONTHS

AURETR022 Diagnose and repair vehicle dynamic control systems 2 MONTHS

AURVTG001 Repair laminated glass windscreens 3 MONTHS

AURVTA001 Prepare vehicles for customer use 3 MONTHS

AURVTG007 Clean vehicle glass surfaces 3 MONTHS

AURVTT021 Select and apply adhesives in automotive and marine service and repair work 3 MONTHS

AURVTT007 Clean plastic trim and fittings of vehicles 3 MONTHS

AURVTT008 Clean vehicle interior trim 3 MONTHS

AURACA003 Build customer relations in an automotive workplace 6 MONTHS

AURAFA003 Communicate effectively in an automotive workplace 6 MONTHS

AURAFA002 Read and respond to automotive workplace information 6 MONTHS

AURSCA004 Carry out cash and non-cash payment operations 6 MONTHS

AURTTK002 Use and maintain workplace tools and equipment 8 MONTHS

AURVTG010 Remove and install vehicle movable body glass 10 MONTHS

AURVTG002 Remove and install rubber glazed windscreens 12 MONTHS

BSBWOR301 Organise personal work priorities and development 12 MONTHS

AURAFA004 Resolve routine problems in an automotive workplace 12 MONTHS

AURAMA001 Work effectively with others in an automotive workplace 15 MONTHS

AURVTG004 Remove and install direct glazed windscreens 18 MONTHS

AURVTN011 Remove and install rear vision mirrors 18 MONTHS

AURVTN005 Remove and replace adhesive attached components on vehicles 18 MONTHS

AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs 18 MONTHS

AURVTG009 Remove and install vehicle fixed body glass 22 MONTHS

AURVTG008 Cut and process vehicle and machinery flat laminated glass 22 MONTHS

AURVTG012 Remove and install heavy vehicle rubber and direct glazed windscreens 24 MONTHS

AURVTG013 Remove and install large vehicle windscreens 24 MONTHS

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 Task
Week 1 Activities Responsibility
Complete?
Initials

Site Induction Branch Manager

Read and sign any policies relevant to new starters Branch Manager

Sign up to OTTP - MAS - Paperwork Technical Trainer

Complete "Ethics" program (Academy online) Technical Trainer

Complete "STOP" safety program Technical Trainer

Complete Manual Handling Program (Unit 2) Technical Trainer

Complete QSWS program Technical Trainer

Complete Communication and Reading Program

Technical Trainer
(Unit 11)

ADAS introduction and Training Technical Trainer

Pre and Post Job inspections (Unit 4) Technical Trainer

Environment sustainability (Unit 12) Technical Trainer

Repair / ART program (unit 5) Technical Trainer

Vehicle electronics and Dynamic systems (Unit 17) Technical Trainer

Rubber Installations (theory) (Unit 6) + online

Technical Trainer
assessment

Tools and Equipment (Unit 3) + online assessment Technical Trainer

Direct Glazed Windscreens (Unit 7) Technical Trainer

Practical Practice Repairs on live vehicles Technical Trainer

Practical Practice Direct Glazed on live vehicles Technical Trainer

Branch Manager with

Branch Manager 1st week review with apprentice
TT

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 Task Complete?
Week 2 Activities Responsibility Expectation Initials
Yes / No

Set up PDP for apprentice Branch Manager

Discuss NQJ process and expectation Branch Manager

Clear understanding of responsibility to

Allocate Belron® Tools to apprentice Branch Manager
look after own tools

Show Apprentice how to use the phone

Provide phone to apprentice Branch Manager
functions related to their role

Able to carry out Repairs unaided,

Repair Practice under supervision Training Supervisor including using the O'Brien® Repair
Template

Practice Urethane on glass (old glass and

Apply Urethane evenly when being
apply rows of urethane, Supervisor must Training Supervisor
observed
check progress and rectify any issues)

Shadow Supervisor or Front office staff

with customer interaction with Pre-Job Training Supervisor Ask questions
and Wiper sales

Record all live Repairs or Windscreens in All jobs completed by Apprentice

Apprentice
Apprentice logbook recorded

Branch Manager week review with

Branch Manager
apprentice

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 INSERT JOB NUMBERS FOR EACH DAY

WEEK 3 ACTIVITIES EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN
Complete ANY 4
jobs per day,
Body Glass Training - in
variety of Repairs
branch or assist onsite -
and 1
practice on spare van or
Windscreens,
managers vehicle
Adas, possible
Body glass

Apprentice to use 1-Tek on

Competent using
every job, NO double lifting 2
1 Tech
unless 2-person job

Utilise TMD on all jobs,

even access TMD for other
Competent using
jobs that are being 3
TMD
completed in branch for
practice

Able to organise
Allocate fitting bay or area
work area and 4
for Apprentice
keep tidy

Audit Pre-Job Inspection

Audit 2 Jobs per
and observe Post job 1
day
interaction

Technical Trainer check in

2
(in person or phone)

Ensure
development is
ROM check in with
going to plan,
Apprentice
any support
required
Comments (Must be completed)

7
 INSERT JOB NUMBERS FOR EACH DAY

WEEK 4 EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN
ACTIVITIES

Work on jobs
independently with
supervisor on hand Complete 4 jobs per
1
to answer any day, variety of Repairs,
questions or provide Windscreens, Adas,
guidance Body glass

Recommend Wipers
to all customers that Sell 1 Wiper sets per
2
the Apprentice has day
contact with

Allocate fitting bay

Able to organise work
or area for 3
area and keep tidy
Apprentice

Branch Manager
Progression to
review with 4
expectations
apprentice

Comments (Must be completed)

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 INSERT JOB NUMBERS FOR EACH DAY

WEEK 5 EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN
ACTIVITIES

Work on jobs
independently with Complete 4 jobs per
supervisor on hand day, variety of Repairs,
to answer any Windscreens, Adas, 1
questions or provide Body glass (TMD used
guidance (NO two for all jobs where
person lifts) applicable

Recommend Wipers
to all customers that Sell 1 Wiper sets per
2
the Apprentice has day
contact with

Allocate fitting bay

Able to organise work
or area for 3
area and keep tidy
Apprentice

Branch Manager
Progression to
review with 4
expectations
apprentice

Comments (Must be completed)

9
 INSERT JOB NUMBERS FOR EACH DAY

WEEK 6 EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN
ACTIVITIES

Work on jobs Complete 4 jobs per

independently with day, variety of Repairs,
supervisor on hand to Windscreens, Adas,
1
answer any questions or Body glass (TMD used
provide guidance (NO for all jobs where
two person lifts) applicable)

Tools all accounted

Audit Apprentice Tool kit for, tools clean and in 2
and Belron® Tools good working order

Technical Trainer check Ensure development is

in (in person or phone / going to plan, any 3
Zoom) support required

Fitting bay or area for Able to organise work

4
Apprentice area and keep tidy

ROM check in with

Apprentice Feedback to date

Sell 3 Wiper sets per

Wiper sale Focus week

Branch Manager review Progression to

with apprentice expectations

Comments (Must be completed)

10
 INSERT JOB NUMBERS FOR EACH DAY

WEEK 7 EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN
ACTIVITIES

Work on jobs
independently with Complete 4 jobs per
supervisor on hand day, variety of Repairs,
to answer any Windscreens, Adas, 1
questions or provide Body glass (TMD used
guidance (NO two for all jobs where
person lifts) applicable

Sell 4 Wiper sets per

2
Wiper sale Focus week

Fitting bay or area Able to organise work

3
for Apprentice area and keep tidy

Branch Manager
Progression to
review with 4
expectations
apprentice

ROM check in with

Apprentice Feedback to date

Comments (Must be completed)

11
 INSERT JOB NUMBERS FOR EACH DAY

WEEK 8 EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN
ACTIVITIES

Work on jobs
Complete 5 jobs per
independently with
day, variety of Repairs,
supervisor on hand
Windscreens, Adas,
to answer any 1
Body glass (TMD used
questions or provide
for all jobs where
guidance (NO two
applicable
person lifts)

Wiper sale Focus Sell 4 Wiper sets per 2

week

Fitting bay or area Able to organise work

3
for Apprentice area and keep tidy

Branch Manager
Progression to
review with 4
expectations
apprentice

Technical Trainer
check in (in person Feedback to date 5
or phone / Zoom)

Comments (Must be completed)

12
 INSERT JOB NUMBERS FOR EACH DAY

WEEK 9 EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN
ACTIVITIES

Work on jobs
Complete 5 jobs per
independently with
day, variety of Repairs,
supervisor on hand
Windscreens, Adas,
to answer any 1
Body glass (TMD used
questions or provide
for all jobs where
guidance (NO two
applicable
person lifts)

Wiper sale Focus Sell 4 Wiper sets per 2

week

Fitting bay or area Able to organise work

3
for Apprentice area and keep tidy

Branch Manager
Progression to
review with 4
expectations
apprentice

ROM check in with

Feedback to date 5
Apprentice

Comments (Must be completed)

13
 INSERT JOB NUMBERS FOR EACH DAY

WEEK 10 EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN
ACTIVITIES

Work on jobs
Complete 5 jobs per
independently with
day, variety of Repairs,
supervisor on hand
Windscreens, Adas,
to answer any 1
Body glass (TMD used
questions or provide
for all jobs where
guidance (NO two
applicable
person lifts)

Wiper sale Focus Sell 4 Wiper sets per 2

week

Fitting bay or area Able to organise work

3
for Apprentice area and keep tidy

Branch Manager
Progression to
review with 4
expectations
apprentice

Comments (Must be completed)

14
 INSERT JOB NUMBERS FOR EACH DAY

WEEK 11 ACTIVITIES EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN

Preparation for onsite

Go out for 2 days and
work, go onsite with
complete the work
experienced Technician -
with the experienced
carry customer contact
Technician, complete 1
with pre job, wipers and
customer interaction,
post job. Experienced
admin and time
Technician to ensure the
keeping
day and work is organised

Full Belron® Assessments,

Windscreen, Repair and
Pass all assessments 2
Body Glass (Technical
Trainer)

Branch Manager PDS Record progression to

3
review plan

Sell 5 Wiper sets per

Wiper sales 4
week

Comments (Must be completed)

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 INSERT JOB NUMBERS FOR EACH DAY

WEEK 12 ACTIVITIES EXPECTATION Job Monday Tuesday Wednesday Thursday Friday SUPERVISOR SIGN

Preparation for onsite

Go out for 4 days and
work, go onsite with
complete the work
experienced Technician -
with the experienced
carry customer contact
Technician, complete 1
with pre job, wipers and
customer interaction,
post job. Experienced
admin and time
Technician to ensure the
keeping
day and work is organised

Discuss onsite duties

Branch Manager PDS
and assess comfort 2
review
level

Sell 5 Wiper sets per

Wiper sales 3
week

Comments (Must be completed)

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 Glass Repairs
Supervisor
Date Job Number Damage Type (Star or Bullseye) Supervisor Name
Initials

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 Rubber Installations
Supervisor
Date Job Number Vehicle Model (i.e. Toyota Hi-ace) Supervisor Name
Initials

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 Direct Glazed Installations
Supervisor
Date Job Number Vehicle Model (i.e. Ford Mustang) Supervisor Name
Initials

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 Direct Glazed Installations
Supervisor
Date Job Number Vehicle Model (i.e. Ford Mustang) Supervisor Name
Initials

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 Fixed Body Glass (includes Rear Glass)
Supervisor
Date Job Number Vehicle Model (i.e. Ford Mustang) Supervisor Name
Initials

21
 Moveable Body Glass
Supervisor
Date Job Number Vehicle Model (i.e. Ford Mustang) Supervisor Name
Initials

22
 Heavy Glass Replacement (includes Bus and Truck)
Supervisor
Date Job Number Vehicle Model (i.e. Ford Mustang) Supervisor Name
Initials

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 Flat Laminated Glass
Supervisor
Date Job Number Vehicle Model (i.e. Excavator) Supervisor Name
Initials

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NOTES

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