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  • In Your Own Perception Why Is Customer Service Important ? Explain Customer Centric Approach

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    Angca, Meebee T.
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    Customer service is important for three main reasons: 1) It is the direct connection between customers and businesses. 2) It helps retain customers and get more value from them over time. 3) Providing excellent customer service can recoup costs of acquiring customers by cultivating loyal, satisfied customers who will refer new customers for free through positive word-of-mouth.

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    Customer service is important for three main reasons: 1) It is the direct connection between customers and businesses. 2) It helps retain customers and get more value from them over time. 3) Providing excellent customer service can recoup costs of acquiring customers by cultivating loyal, satisfied customers who will refer new customers for free through positive word-of-mouth.

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    5 views1 page

    In Your Own Perception Why Is Customer Service Important ? Explain Customer Centric Approach

    Uploaded by

    Angca, Meebee T.
    Customer service is important for three main reasons: 1) It is the direct connection between customers and businesses. 2) It helps retain customers and get more value from them over time. 3) Providing excellent customer service can recoup costs of acquiring customers by cultivating loyal, satisfied customers who will refer new customers for free through positive word-of-mouth.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    ANGCA,MEEBEE T.

    BSBAMM-1A
    SUBJECT ; SMSVCCU
    In your own perception why is customer service important ?

    explain customer centric approach.


    Customer service is important because it's the direct connection

    between customers and your business. It retains customers and

    extracts more value from them. By providing top-notch customer

    service, businesses can recoup customer acquisition costs. This

    helps to cultivate a loyal following that refers new customers,

    serves as case studies, and provides testimonials and reviews.


    and it helps activate your flywheel because loyal customers will

    help you acquire new customers free of charge by convincing

    prospects to interact with your brand. Their positive testimonials

    will be more effective than your current marketing effort and

    cheaper, too

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