Assignment 3

Business Communication
BUS 2112 (Section A)
Spring’23
(PLO 2, CLO 5)

1. Imagine, you are the Operations Manager at The Chef’s Kitchen. Recently one of the
restaurant’s customers has sent you an email in order to complain about an overcharging
issue. The main body of his email has been furnished below:

“To whom it may concern,

I visited your restaurant in Gulshan last night for dinner with my family. Since I was in a
hurry, when I received the bill I paid it without double checking the figures, which I now
know was a big mistake. When I was checking my bank account I realized I have been
charged twice. As if that was not annoying enough, the restaurant charged me for 2
starters where as I ordered only one. I have been a loyal customer of this restaurant
since it opened in this location. We are regular customers, because of the good food
quality and specially the warm and welcoming environment and behaviour of the staff.
This sort of a billing problem is really not expected. Moreover, earlier in the morning,
when I called to sort out this issue over phone, the waiter that answered had a very
impatient and rude tone. I tried explaining the problem with as much sincerity as I
possibly could show under the circumstances, but his replies were truly infuriating and
not helpful at all.
I demand a personal apology from whoever answered my call and this billing issue to be
resolved immediately. I will anyways think twice before ever going back to your
restaurant.

Regards
Rokhsana Zaman
 You are to respond to the complaint immediately.

Write an email to the customer in order to resolve the issue. Please consider the
following to write-

 Use Conversational Style

 Use the YOU-viewpoint
 Accentuate the positive
 Be Courteous

2. Memorandum

You work in a university with approximately 150 employees, and your organization has just
changed its email system from Microsoft Outlook to Gmail. Many employees are having trouble
using this new system (filters, folders, etc.), so your boss has decided to organize training
sessions. Since you understand the new system well, he has asked you to write a memo to
persuade your colleagues to attend the training and also mention few benefits of the new
email system. It’s now April 4th, and the training will occur in three 2-hour sessions on
April 12th (8 am-10 am, 10:15 am-12:15 pm, and 2:00 pm-4:00 pm). The conference rooms
can accommodate 25 employees at a time. Employees must email you with their chosen time,
and they should keep in mind that these slots are first-come, first-served. Write a memo that
persuades your co-workers to attend these sessions, and be sure to include all relevant
information for scheduling the sessions.
 Write 3/4 paragraphs.
 As you have many points, make a list. This will help the reader see all the highlights.
 Use white space in between sections of your memo. This makes it easier to read.
 Keep short and specific.