I

I'IFIITIIBIR UI'IIVERSITY
0F SCIEI‘ICE HI‘ID TECHI‘IOLOGY

CENTRE FOR ENTERPRISE DEVELOPMENT

CATS PROGRAMME

QUALIFICATION: CERTIFICATE IN BUSINESS PROCESS MANAGEMENT

QUALIFICATION CODE: 21CABM LEVEL: 5

COURSE CODE: TRL21ZS COURSE NAME: Transport and Logistics Management 28

SESSION: JULY 2017 PAPER: THEORY

DURATION: 3 HOURS MARKS: 100

SUPPLEMENTARY / SECOND OPPORTUNITY EXAMINATION QUESTION PAPER

EXAMINER(S) GM TSHOOPARA

MODERATOR: HILMA KO'I'I'I

INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.

PERMISSIBLE MATERIALS

1. BLACK OR BLUE PEN

E" RULER

THIS QUESTION PAPER cowsnsrs OF 5 PAGES (Including this front page)

SECTION A

Multiple Choice
Question 1

1.1 Which of the following statements is true? [2 marks]

a) 3PL services are not used outside of Western Europe and North America
b) The decision to use third-party logistics can only be strategic in nature

c) Contemporary 3PL began to emerge in the 19705

d) A common cause of 3PL failure is unreasonable and unrealistic expectations

e) None of the above are true

1.2 What is a fourth-party logistics provider? [2 marks]

a) a third-party logistics provider that has been in existence for at least 25 years

b) a third-party logistics provider that has achieved ISO 9000 certification

c) a logistics intermediary that specializes in one logistics activity (e.g., transportation,

warehousing)
cl) a general contractor that coordinates the activities of third—party logistics providers

1.3 Which of the following is not a general function of packaging? [2 marks]

a) to promote
b) to protect
c) to facilitate product handling
d) to identify (label)
e) all are general functions

1.4 Which of the following tends to be the most important factor in carrier selection?

[2 marks]
a) pricing
b) loss and damage performance
c) transit time reliability
d) financial stability
e) none of the above

1.5 Which of the following is a way to improve to productivity? [2 marks]

a) increase the amount of input while holding output constant

b) decrease the amount of output while holding input constant

c) increase input while at the same time decreasing output

(:1) increase output while holding input constant
1.6 Which is the least important concern when considering outsourcing logistics operations?
[2 marks]
a) contractor customer skills

b) contractor special strengths

c) contractor ability to hire the most qualified partners
d) contractor vehicle age

1.7 The triple bottom—line associated with sustainability includes all of the following EXCEPT:
[2 marks]
a) economic benefits

b) health benefits
c) social benefits

d) environmental benefits

1.8 A close strategic alliance with a supplier is the best option when: [2 marks]

a) the supplier is known to have proprietary knowledge or processes that could be

available to competitors if not acquired
b) the suppliers are known to offer the lowest true cost to a purchased component
c) the organization is looking to cross-train its own workers with expertise that lies outside
its core competencies
d) the organization cannot develop the in-house manufacturing capability to produce a

component that is critical to competitive differentiation

1.9 Which would we expect from a JIT plant as compared to a plant that does not use JIT?
[2 marks]
a) More inventory held at the plant.
b) More defects per unit.
c) More assembly hours per unit.

d) More deliveries of inventory

1.10 Which of these statements about the Lean philosophy is best? [2 marks]

a) Lean is not a good fit with business process improvement and quality improvement
b) Companies that use Lean must use kanban shop floor control.

c) Companies that use Lean have improved levels of productivity.

d) Lean applies only to manufacturing enterprises
1.11 The waste of overproduction is caused by: [2 marks]

a) not fully using the skills of their employees.

b) inflexible or unreliable processes.

C) poorly designed processes.

d) uncertainty with regard to delivery lead times

1.12 Which of these would NOT be considered a waste at a plant practicing the Lean

philosophy? [2 marks]
a) The oven holds 100 parts so a worker heat treats 100 parts instead of the 80 that are

needed to complete the order.

b) A worker inspects materials that a supplier has shipped and removes the defective item

before the materials are sent to the assembly line.

C) A worker tightens the bolts that hold the passenger's seat as the car moves down the

production line.
d) The truck is a few minutes late so the dock workers are able to finish the all-time world

championship of Horse while waiting for it to arrive.

1.13 Low cost, Differentiation and Focus are examples of [2 marks]

a) Corporate strategies
b) Operational Strategies
C) Business Strategies
d) Functional Strategies

1.14 One of the strategic decisions relating to the value chain concerns vertical integration. This
would involve: [2 marks]

Deciding whether to locate operations in the home country or in a foreign location

Deciding whether the activity should be performed within the organization or by a

different firm

Deciding to link all activities using Enterprise Resource Planning

Deciding whether to share certain activities across different products and markets

Sub-total: [28 marks]

Question 2

Choose whether the following statements are true or false

2.1 Because customer needs and wants change relatively quickly, supply chains should be fast
and lean. [2 marks]

2.2 Enhanced communications across organizations in a supply chain is only dependent on the

technological capabilities of the organizations. [2 marks]

2.3 Logistical principles apply only to for-profit organizations. [2 marks]

2.4 Contemporary third-party logistics tends to be characterized by standardized, as opposed to

customized, offerings. [2 marks]

2.5 An individual firm can only be involved in one supply chain at a time. [2 marks]

2.6 The physical characteristics of some goods change while they are moving in the logistics
channel. [2 marks]
Sub-total: [12 marks]

SECTION B

Question 3
3.1 Briefly discuss the primary benefits of supply alliances? [10 marks]

3.2 List 5 functions that are considered essential for the integration and coordination of the

supply chain? [10 marks]

3.3 Discuss the 3 sustainable issues in sustainable supply network management? [12 marks]

Sub-total: [32 marks]

SECTION C

QUESTION 4
4.1 Explain what is meant by the definition of strategic supply chain management? [14 marks]

4.2 Discuss the Objectives Operations Management? [8 marks]

4.3 Own account carriage should not be viewed strictly as a transportation decision, it is also a

financial decision. Critically discuss this statement. [6 marks]

Sub-total: [28 marks]
TOTAL: [100 MARKS]