Problem:

Jeff is the branch manager at a local bank. Recently, Jeff’s been receiving customer feedback s
times for a client to be served by a customer service representative are too long. Jeff decides t
down the time spent by each customer on waiting. Here are his findings from observing and w
times spent by 70 customers. You are required to create a histogram based on the below data

5.4 5.1 5.2 4.8 5.3 4.5 5.5 5.8 5.6 4.7
5.9 6.3 5.8 5.3 5.4 5.3 5.7 4.6 5.1 5.2
5 5.5 5.6 4.3 6 6 5.5 6.4 5.3 4.9
4.8 6.3 5.8 5.4 5.6 5.3 4.3 5.6 5.5 4.7
4.9 5.6 5.1 4.4 5.7 4.5 5.8 4.4 5.6 5
5.4 5.9 6.1 4.8 6 5.9 4.9 5.3 5.1 4.8
5.3 5.2 5.4 6.2 5.3 5.2 6 5.5 5.1 6.2

Solution
Step 1 Find Xmax and Xmin
Xmax =
Xmin =
Step 2 Caculate the total range ( R)
R=
Step 3 Choose the number of class (k)
k=
Step 4 Caculate column/class width (H)
H = R/k =
Step 5 Defind classes intervals
Step 6 Draft a histogram count sheet
Class Class interval Count
1
2
3
4
5
6
7
ing customer feedback saying that the wait
e too long. Jeff decides to observe and write
gs from observing and writing down the wait
based on the below data. (minute)