#FOCAG2023

18TH APRIL, 2023 9:00 AM BST

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Venue - Doubletree By Hilton London - Kingston Upon Thames, London, UK

TIME TABLE - 18TH APRIL, 2023

OPENING REMARKS : 9:00 - 9:15

Keynote Topic : Revolutionising CX: How Conversational AI Laurence Schoultz Q&A

and LLMs are Taking Intelligent Virtual Assistants 09:15 - 09:40 Senior Solutions Engineer
01 9:40 - 9:45
to New Heights Kore.ai

Sarin Devraj
Keynote How ChatGPT is Ushering in a New Era of Q&A
AI-Powered Enterprise Support 9:45 - 10:10 Lead product & content marketing
02 Movework 10:10 - 10:15

Keynote How we think AI is going to change

Brian Dononhue Q&A
10:15 - 10:40 VP of Product
03 customer service? Intercom
10:40 - 10:45

Coffee Break: 10:45 - 11:15

Keynote The Value of Voice (in an age of Yan Zhang Q&A

Chat(GPT) 11:15 - 11:40 COO
04 Poly Ai 11:40 - 11:45

Keynote Experiencing Conversation With AI – User- Stefan Schaffer Q&A

Centered Design, Implementation, And Evaluation 11:45 - 12:10 Senior Researcher
05 Of Conversational User Interfaces. DFKI 12:10 - 12:15

Stephen Kennedy
Keynote Knowledge Hub and Training: The Power Duo Q&A
to Turbocharge Employee Performance. 12:15 - 12:40 Director of Solution
06 Egain 12:40 - 12:45

Lunch Break: 12:45 - 14:15

Keynote EnAIblement: Conversational “AI” won’t take your John Murphy Q&A
job – but another person who uses Conversational 14:15 - 14:40 Head of Intelligent Automation
07 “AI” well just might! Grant Thornton UK LLP 14:40 - 14:45

Keynote Recent developments in Conversational Michael McTear Q&A

AI: Opportunities and Challenges. 14:45 - 15:10 Emeritus Professor
08 Ulster University 15:10 - 15:15

Keynote Radomir Ivankovic Q&A

Yes! We want automation..... Now what?! 15:15 - 15:40 Automation Product Owner
09 OLX Group 15:40 - 15:45

Coffee Break: 15:45 - 16:15

Keynote How can conversational AI support Paulina Lewandowska Q&A

16:15 - 16:40 Conversation Designer
10 patient journey? Roche 16:40 - 16:45

Laurence Schoultz Senior Solutions Engineer Kore.ai

Sarin Devraj Lead product & content marketing Movework

Brian Dononhue VP of Product Intercom

Yan Zhang COO Poly Ai

Future Of Chatbots And Conversational Ai In

Panel Stefan Schaffer

Stephen Kennedy
Senior Researcher

Director of Solution
DFKI

Egain

2023 & Beyond - Trends That We Can’t Afford 16:45 - 17:15

Discussion
John Murphy Head of Intelligent Automation Grant Thornton UK LLP

Michael McTear Emeritus Professor Ulster University

To Miss.

Radomir Ivankovic

Automation Product Owner

OLX Group

Paulina Lewandowska Conversation Designer Roche

Vladimir Vuskovic Director of Product Google

K. Kind Senior Research Scientist in AI for vehicle control Volkswagen AG

CLOSING REMARKS : 17:15 - 17:30

COCKTAIL RECEPTION: 17:30 - 18:00