SAN ISIDRO COLLEGE

City of Malaybalay
Tel No. 088-813-5541
Website: sic.edu.ph
Webmail: info@sic.edu.ph

HRM 102 Recruitment and Selection Mr. Jiemarie D. Paderes

(Course Code) (Course Tittle) (Name of Instructor)

I. Learning Module 4 Measurement

(Topic)

II. Introduction
Greetings! Good morning, everyone! Praised be Jesus and Mary! Welcome to module. You
will find here our general instructional guidelines, then the components of our module. You
will be guided one step at a time through the specific instructions of the learning tasks given
below, which intend you to understand the introduction to human resource management. Let
joy and peace abound in your mind and heart as you genuinely and responsibly respond to the
learning processes that this module offers

III. Intended Learning Outcomes (ILOs)

a. Discuss the Total Quality Management (elements, advantages and disadvantages

IV. Stimulating Recall

1. what is TQM?

V. Presentation of the topic/learning material

Measurement
 Measurement
 Total Quality Management
 Elements of TQM
 Advantage and disadvantage of TQM
 MEASUREMENT

WHAT IS MEASUREMENT IN HRM?

Human Resource (HR) metrics are measurements used to determine the value and
effectiveness of HR initiatives, typically including such areas as turnover, training,
return on human capital, costs of labor, and expense per employee.

Quality of Measure

It is a management approach to long-term success through customer satisfaction. All

employees of a company or organization employing a TQM approach participate in
improving processes, products, services, and the culture.

TOTAL QUALITY MANAGEMENT

Elements of TQM

1. Customer-focused – quality is determined by the customer.

2. Total employee involvement – it is the responsibility of all employees to work

toward the company or organization’s common goals. Elements of TQM

3. Process-centered – a process is a series of steps that take inputs from

suppliers and transforms them into outputs that are delivered to customers.

4. integrated system – this focuses on the processes that interconnect the

functions of a company or organization.

5. Strategic and systematic approach – this process, called strategic planning

or strategic management includes the formulation of a strategic planning that
integrates quality as a core component.

6. Continual improvement – drives an organization to be both analytical and

creative in finding ways to become more competitive and more effective at meeting
stakeholder expectation.

7. Fact-based decision making – TQM requires that an organization continually

collect and analyze data in order to improve decision-making accuracy.

8. communication – effective communications plays a large part in maintaining

morale and in motivating employees at all levels.
BENEFITS OF TQM

1. Higher profitability
2. Improved customer focus and satisfaction
3. Increased customer loyalty and retention
4. Increased job security
5. Improved employee morale
6. Enhanced shareholder and stakeholder value
7. Improved and innovative processes.

ADVANTAGES OF TQM

1. Strengthened competitive position

2.Adaptability to changing emerging market conditions and to other government
regulations
3.Higher productivity
4.Elimination of defects and waste
5.Reduced costs and better cost management
VI. Assessment Tasks

Essay:

1. What is Total Quality Management?

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2. What is the importance of TQM?

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Rubric for essay: /10

Identification of main issues or topics /1
Analysis /5
Solutions/ Answer to questions /2
Readings and Research /1
Spelling and grammar /1

VII. Other reading materials or sources

Messenger
Google Classroom
Google Meet
PowerPoint Presentation