Communication Management Plan

1. Stakeholder Communications Requirements:

Communication is required daily in the form of emails and phone calls as needed. There
will be a weekly meeting everyone is required to attend either in person or via video call.
On top of that there will be a monthly report, due the first day of every month, that
compiles statuses of current tasks. Lastly there will be a report due within three days of
completing a task that outlines how the task went if there were any problems and if so
does it affect the rest of the project. Also any updates or concerns can be given at anytime
via email in person or by phone.

2. Communications Summary (Complete the chart below relevant to all stakeholder

communication. Add rows as needed.):

Stakeholders Communication Delivery Producer Due/Frequency

s Name Method/Forma
t
Website Monthly Status Hard Copy Bobby First of the
Developer report Month/Monthly

Systems Test Monthly Status Hard Copy Kim First of the

Engineer/ER report Month/Monthly

Event Runner Monthly Status Hard Copy Alfreda First of the

(ER) report Month/Monthly

Support Team Monthly Status Hard Copy Ashok First of the

Manager/ER report Month/Monthly

Project Weekly meetings Face to Joseph Every Friday

Manager Face/Video Chat

Project Daily Updates Email Joseph Daily

Manager

Website Task Completion Hard Copy, Bobby Completion of

Developer Report Meeting every task

Systems Test Task Completion Hard Copy, Kim Completion of

Engineer/ER Report Meeting every task

Support Team Task Completion Hard Copy, Ashok Completion of

Manager/ER Report Meeting every task

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 Event Runner Event Report Hard Copy, Alfreda Completion of
(ER) Meeting Event

3. Comments/Guidelines:
Follow the above chart, task reports are due within three days of completion. Monthly
report will be due on the first day of every month unless otherwise agreed upon. Any
risks that are identified will be brought up immediately if it poses a threat to the overall
project. Good communication is key, and everyone has a voice.

4. Escalation Procedures for Resolving Issues:

When coming upon an issue that needs resolving and cannot be fixed easily, there will be
an email to the project manager. There will be email traffic back and forth to decide what
is necessary. Troubleshooting and brainstorming will take place until issue is resolved, if
cannot be resolved quickly then there will be face to face conversations and getting other
members involved until resolved.

5. Revision Procedures for This Document:

To revise this document and add or take aways sections it must be brought up in the
weekly meetings. We will all hear the requested changes and decide on how to proceed
and what changes are necessary.

6. Glossary of Common Terminology:

Hard Copy – Printed/Faxed version of the report.
Meeting – Can be face to face or over video chat depending on current location of each
worker.
Task Completion Report – At the conclusion of every task each worker will write a report
on any mishaps and possible delays, and any other details that may be necessary for
successful completion of the project.

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