RCA For VoWiFi UE Access Failure

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RCA for VoWiFi UE Access Failure
Issue 011
Date 2021-09-20
HUAWEI TECHNOLOGIES CO., LTD.
Copyright © Huawei Technologies Co., Ltd. 2021. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without prior written
consent of Huawei Technologies Co., Ltd.
Issue 01 (2021-09-20) Huawei Proprietary and Confidential i

Copyright © Huawei Technologies Co.,
Ltd
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Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base
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Issue 01 (2021-09-20) Huawei Proprietary and Confidential ii

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RCA for VoWiFi UE Access Failure Contents
About This Document
Trouble Ticket Number SR 18323370
Prepared by wangpeng 00605972
Approved by Huawei
Approval Date 2022-09-09
Issue 01 (2021-09-20) Huawei Proprietary and Confidential iii

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RCA for VoWiFi UE Access Failure Contents
Contents
About This Document...................................................................................................................iii

1 Basic Information..........................................................................................................................1
2 Problem Description.....................................................................................................................2
3 Problem Analysis..........................................................................................................................3
4 Root Cause...................................................................................................................................4-1
5 Solution........................................................................................................................................5-2
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RCA for VoWiFi UE Access Failure 3 Problem Analysis
1 Basic Information
Product Name Version
CloudePDG V100R019C10SPC600
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2 Problem Description
The customer described that some users cannot connect to the VoWi-Fi network.
Some users can successfully access the Wi-Fi network sometimes but cannot access the Wi-Fi network sometimes.

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3 Problem Analysis
According to the initial symptom, no IKE request message is found in the SWU interface tracing result. Therefore, we
need to locate where packet loss occurs. The Datacom tracing result shows that the number of requests is greater than
the number of responses.
According to the IP tracing result, these requests from Datacom are also uploaded to the IP tracing result.
After tracing the two devices, it is found that the VNRS forwards data from all devices on the datacom side to
the CSLB.
After receiving a message from the VNRS, the CSLB sends the message to the service VNFC one by one.

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However, only a few messages are found in the SWU interface tracing result.
Therefore, the analysis packets should be lost between the CSLB and ePDG. The collected statistics show that
the PF module sends 341212 packets to the AM module within 5 minutes.
3317915274-3317574062=341212
The IKE messages received by the SDU in the AM module.
3298206277-3297865077 = 341200

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The statistics are not collected at the same time. Therefore, we compare the statistics based on the time
segment and order of magnitude. We consider that no packet loss occurs in the IKE message from the left to the
AM module.
We also find that a large number of discard IKE messages are counted for wal flow control in AM.
The number of IKE messages discarded by the ePDG increases sharply in the afternoon of June 6 due to CPU
overload.
We see that CPU usage is around 85% due to the previous problem. In the afternoon of September 6, the
number of requests increased sharply, causing the CPU usage to increase to 98%.

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4 Root Cause
Mechanism:
1. When the system CPU usage is less than 85%, the WAL is adjusted every 6s.
2. When the system CPU usage is higher than 85%, if the current CPU usage is greater than the previous CPU usage,
the CPU usage increases continuously. In this case, you need to adjust the WAL immediately.
When the CPU level changes, adjust the wal value (for example, > 95%): Current wal x (100 + (- 5))/100 = wal x 95%
The wal value decreases to 95% compared with that in the previous period.
Based on the preceding analysis, we suspect that the IKE messages are discarded due to CPU overload.

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5 Solution
We will release a new patch to solve the CPU overload problem in about final days of September . The patch version
is 19.1SPC600+SPH627. Before this, you are advised to perform capacity expansion if you want to rectify the fault. The
SDN network is used. Therefore, recommend perform capacity expansion on the NFVO based on the guide.

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RCA for VoWiFi UE Access Failure

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2021. All rights reserved.

Issue 01 (2021-09-20) Huawei Proprietary and Confidential i

Huawei Technologies Co., Ltd.

Web site: http://www.huawei.com

Issue 01 (2021-09-20) Huawei Proprietary and Confidential ii

About This Document

Trouble Ticket Number SR 18323370

Prepared by wangpeng 00605972

Approval Date 2022-09-09

Issue 01 (2021-09-20) Huawei Proprietary and Confidential iii

About This Document...................................................................................................................iii

Issue 01 (2021-09-20) Huawei Proprietary and Confidential iv

Product Name Version

Issue01(2021-09-20) Huawei Proprietary and Confidential 1

Issue01(2021-09-20) Huawei Proprietary and Confidential 2

Issue01(2021-09-20) Huawei Proprietary and Confidential 3

The IKE messages received by the SDU in the AM module.

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Issue01(2021-09-20) Huawei Proprietary and Confidential 5

Issue01(2021-09-20) Huawei Proprietary and Confidential 6

Issue01(2021-09-20) Huawei Proprietary and Confidential 1

Issue01(2021-09-20) Huawei Proprietary and Confidential 2

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