Professional Documents
Culture Documents
English
https://www.youtube.com/watch?v=nhTcuUvLGOE
6 Tell me about a time when you dealt with challenging situations at work.
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Concise: to not waste words. Get right to the point, don't add anything
innecessary.
What is an open question? Why can they be dangerous? Bc you might RAMBLE, to talk a
lot without saying much.
Solution?
Be more concise.
Example:
I've always loved.. and .., so I suppose it's natural that I became an ... . I've
worked in a variety of roles and companies, which I've learned a lot from, but now
I'm ready for a new challenge.
The start: KEY FEATURE, links it to his career. It has a clear end.
2nd question
I don't know exactly, but the most important thing is that I continue to learn and
grow in my career. I'm the kind of person who needs new challenges to stay focused.
I might even start my own business, because that's something I've always wanted to
do at some point of my life.
*********
________________
'Firstly' 'For example' 'On the other hand' 'because' 'Coming back to' Finally,
that means that, also, first of all, in that, for instance
__________
STAR
Situation
Task
Action
Result
There was one time when a customer’s order hadn’t arrived, and we didn’t know what
had happened to it. The customer was very unhappy, and I had to try to solve the
problem for him. I arranged for a replacement to be sent, thinking we could find
out what happened to the previous order later. In the end, the customer was happy
that I could solve his problem quickly and simply.
Once, we realised three days before a project deadline that two of our teams were
using incompatible software tools. As the project manager, I had to find a way to
deal with this without causing any delays. I talked to both team leaders and we
made a plan for one team to convert their work into a different format, with help
from some staff from other departments. It was very close but we managed to get
everything done on time.
________________________
ANOTHER TECHNIQUE
Benefits? Keeps your answers focus, they will be relevant, and that you're
listening, and you care. Better impression. You need to research about the company
you're applying to. Use the same words they use to look for candidates.
You can even change the words a little bit, but referring to the same thing,
or ideas. This is in order not to look like a robot and repeat yourself.
I believe that great customer service starts with good communication, which is a
strength of mine. I also think that in customer service, you need to care about
what you’re doing. I care about helping others and as such I believe you would find
me to be a respectful and effective team member who can fit with the established
traditions of your company.
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ejercicio
2. Escribir respuestas a:
1. Tell me a little about yourself. 2 Where do you see yourself five years from
now? 3 What are your strenghts/weaknesses? 4 What is your leadership style? 5 Can
you tell me about a time when you demonstrated
6 Tell me about a time when you dealt with challenging situations at work. 7 Why do
you want this job? 8 Why should we hire you? --- usando los ejemplos del video,
completando con información que sirva para vos.
3. (opcional pero importante) Si te sirve, practicá leer cada uno de estos párrafos
una vez grabando el audio, así podés escucharte (puede parecer pesado pero es un
muy buen ejercicio para practicar sola)
4. La próxima clase te voy a hacer estas preguntas, y estaría bueno que tengas en
Word o en la compu el texto, así lo puedo leer también, y después de que me lo leas
podríamos en caso de necesitar hacer correcciones. Las preguntas te las voy a hacer
no en modo de entrevista real claramente, sino que nos vamos a enfocar en hacer
respuestas concisas, hablar en oraciones completas, usar signposting language
(expresiones para que el discurso sea más facil de seguir), usar la técnica STAR en
ciertas preguntas y Mirroring.
Vamos a estar hablando de estos conceptos y ver cómo aplicarlos a algo que te sirva
a vos como primer acercamiento, y es un ejercicio muy productivo. Así que ojalá
tengas un tiempito para hacerlo, y sino lo haremos junts en clase.