eCircular

Department: BANKING OPERATIONS DEPARTMENT

Sl.No.: 806/2017 - 18
Circular No.: NBG/BOD-GB/26/2017 - 18
Date: Wed 11 Oct 2017

e­Circular No.NBG/BOD/GB/            Date: 10.10.2017

To All Branches/Offices  

STANDARD OPERATING PROCEDURE (SOP) ON CASH RECEIPTS  

RBI had advised the Bank about certain deficiencies relating to cash deposit
transactions.   Therefore,   Standard   Operating   Procedure   (SOP)   for   cash
transactions by customers and non­customers at branches has been devised
for   all   types   of   cash   receipt   transactions,   whether   for   credit   to   Deposit/Loan
Account or for issuance of prepaid instrument (Banker’s Cheque, Demand Draft
etc.). The important features of approved SOP are as under: 
a) Cash   tendered   on   the   Counter   will   necessarily   be   processed   on   Note
Verification Machine so as to ensure the genuineness of Currency Notes
and to detect note suspected to be Counterfeit Notes.
b) In  case, soiled / imperfect Currency Notes are tendered on the counter
for   deposit   in   the   account,   the   charges   applicable   for   exchange   of
soiled/imperfect   notes   are   to   be   recovered   considering   them   for   exchange
transaction first.
c) In case of Basic Savings Bank Deposit (BSBD) account, Small Account,
Financial   Inclusion   account   or   PMJDY   account,   it   has   to   be   ensured   that
amount to be deposited is within the permissible limit for aggregate amount of
transactions and this will not result into breach of the limit. Efforts are to be
made   for   getting   Mobile   number,   Aadhar   number   and   email   ID   of   the
depositor / account holder.
d) For deposit of Cash in normal Savings Bank account, it is to be ensured
that   PAN   is   recorded   in   the   account   or   Form   60   details   are   recorded.
Compliance   of   Rule   114   B   and   114   C   of   Income   Tax   Act   is  to   be   ensured
without exception. Tender of Cash by Representative of account holder is to be
accepted   when   pay­in­slip   has   been   signed   by   the   account   holder   and
signature is verified with the signature on Bank’s record. 
e) Tender of cash by the Third party, the tenderer is to record his name,
signature,   full   address   with   phone/mobile   number.     In   case,   the   amount   of
deposit will result into deposit of cash in aggregate to all the accounts more
than  ₹  50,000/­ in a day, PAN number is to be quoted by the tenderer and a
copy   thereof   is   to   be   obtained   and   attached   with   pay­in­slip.   PAN   number
should be validated online. Tenderer’s signature will be verified from signature
appearing on PAN Card. In case, PAN Card is not available, Form 60 is to be
obtained   and   record   appropriately.   Tenderer’s   identity   may   be   verified   from
Aadhar Card or any other OVD available with him.
f) Banker’s   Cheque/Demand   Draft   can   be   issued   against   Cash   not
exceeding  ₹ 50,000/­ in a day by an Individual.  An Individual may try to avoid
the restriction by resorting to structured transactions, making multiple requests
for   BC/DD   at   a   branch   or   at   various   branches,   each   for   amount   below  ₹
50,000/­. To obviate the possibility of such structured transactions, it is to be
ensured that full details, i.e. Name and Aadhar Number, Address, City with PIN
Code,  Mobile number  of the  applicant are  obtained  and entered  correctly in
CBS. The identity of the applicant is to be verified from original of Aadhar Card,
so as to ensure against impersonation. Aadhar includes proof of application for
enrollment for Aadhar, not older than 3 months.

Please   make   reference   to   the   SOP   in   the   Annexure,   for   full   details   and
ensuring strict compliance.

2. The position of functionality for automation of the provisions in the SOP is as
under:

S.No. Functionality   required   as Status of Functionality

per SOP
1 Prompt   Message   for   cash Respective   error   message   is
deposit   on   breach   of displayed in CBS, once the threshold
product level ceilings/limits.  limit   is   breached.   Example:   If   KYC
non­compliant   limit   is   breached,
system   throws   error­3306:   Non   KYC
customer,   can’t  deposit more  than  ₹
50,000/­  
2 Flash   message   in   CBS   for System will not allow deposit of Cash
 Cash   deposit   in   KYC   non­
compliant accounts or small
accounts,   which   are   more
than 2 years old.
3 Flash message for accounts
not   having   Mobile  Number,
Aadhar Number and E­Mail
ID.
4 Flash message for accounts
not   having   PAN   /  Form   60
details.
5 Provision for separate fields
in  Cash  Deposit screen for
recording   Name,   mobile
number & Aadhar number in
case of third party deposit.
6 Provision for recording PAN
/ Form 60 & Aadhar number
in Cash Deposit Screen
in   KYC   non­compliant   accounts   for
₹  50,000/­ or more. In case of lesser
amount, system will allow credit with
Supervisor override. In case of small
accounts,   system   will   put   ‘STOP’   on
the   accounts   which   are   KYC   non­
compliant and the branch has to take
necessary   action   at   their   end   to
remove   the   ‘STOP’   after   complying
with   the   product   specific
requirements.
Already available in CBS on enabling
‘Banner’ option.
The details of Mobile number, E­mail
ID   and   also   Aadhar   linkage   with   a
specific account are already displayed
in   respect   of   certain   transactions
through the facility of Banner as well
as COV (Customer One View) in the
tool bar icon. 
Available   only   for   amount   of  ₹
50,000/­   and   above,   it   will   be
developed for all amount without any
threshold. 
In   CBS,   a   provision   is   already
available   for   capturing   the   name   of
the   depositor   (in   SCR­1010)   who   is
depositing   cash   into   the   account   of
our   account   holder   (Third   Party
Deposit). Development is required for
capturing Mobile number and Aadhar
number.
Currently,   CBS   is   validating   the
amount being deposited through cash
(SCR­1010) in an account during the
day   and   whenever   the   amount   is
exceeding       ₹  50,000/­, system will
prompt   for   capturing   PAN   details   of

7 Provision for recording PAN
/ Form 60 & Aadhar No. in
Cash   Deposit   Screen   in
BGL account also.
8 Functionality for Issue of IOI
against   cash   for   recording
Aadhar   number   and
aggregation   of   all   cash
transaction   against   that
Aadhar number
Announcement about the developments in CBS will be made on Service Desk.
Till   such   time,   Tellers   have   to   ensure   compliance   of   the   procedures   in   this
regard.
the   depositor   otherwise   it   will   not
allow the transaction. Development is
required   for   capturing   the   Aadhar
number.
In   CBS,   a   provision   is   already
available   for   capturing   the   details   of
PAN/TAN   of   the   depositor   while
accepting   cash   deposit   into   a   BGL
account   using   SCR­20010.
Development is required for capturing
Form­60 and Aadhar number.
Further,   SCR­20010   is   used   for   GL­
Cash   deposit   for   Inward   Cash
Remittance   for   Issuance   of   IOI.   The
details   of   PAN/Form   60/Aadhar
number of the remitter (Customer who
is   depositing   cash   for   making
remittance)   are   supposed   to   be
captured.
In   CBS,   restrictions   are   already   in
place viz. IOI for an amount of more
than           ₹  49,999/­ can’t be issued
against   CASH.   However,   regarding
the   aggregation   of   all   cash
transactions   against   a   given
PAN/Aadhar number  for issue of IOI
against Cash. It is possible only when
the   Aadhar   number   /   PAN   field   is
made   mandatory.   But,   by   doing   the
same, teller has to key in either PAN/
Aadhar details for issue of IOI against
Cash   irrespective   of   the   amount.
Development is required for capturing
Aadhar number.
 
3.  The   SOP   is   subject   to   review,   as   &   when   considered   necessary   as   per
requirement of RBI/IBA/BCSBI guidelines. A copy of SOP is being displayed at
SBI Times>> Deptt.1>>BOD>> SOPs.

4.  Please bring the contents of the circular to the notice of all concerned and
ensure meticulous compliance.   

(Dukhabandhu Rath) 
For Managing Director (Retail & Digital Banking)