Professional Documents
Culture Documents
State of Digital
Advertising 2021:
Marketing Budgets &
Priorities in a New World
Advertising for a new paradigm
If ever there was a year of rapid disruption Thankfully, the day when we'll be able to re-
and transformation, 2020 was it. We didn't enter stores without real or existential threat is
just spend more time online, we completely on the horizon. And while that moment will
changed the way we manage our day-to- be very welcome, consumers will still use the
day existence. hybrid purchasing options they adapted to
during the pandemic, like buy online, pick up
Lifestyles changed dramatically, and out-of-
in-store and curbside pickup. And they'll still
home activities like working, learning, and
enjoy shopping online.
shopping became the domain of the
household. For businesses, being consumer- As COVID-19 vaccines become widely
centric today means thinking about people available and the global economy gets
who consume primarily from home. back on its feet, look for innovative
products, marketing, and distribution
models to come to the fore.
Brendan McCarthy
Chief Marketing Officer at Criteo In 2020 consumers were pushed to
embrace what was available and what was
possible. Now, they are ready for anything.
CONTENTS
businesses report an
7%
16%
Very little or no impact at all
16%
40%
Some decline in revenues
50%
18%
said their business has Big decline in revenues
13%
seen a drop in revenue
in 2020 vs. 2019.
Online sales only Omnichannel sales (online + physical stores)
industries,
total revenue
Retailers 16% 45%
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1013.
Marketing's role Why did the marketing function at your company increase
has become more in importance during COVID-19?
cite a greater need for To build or reinforce our brand values 45%
performance marketing To stay top-of-mind with our
campaigns to drive sales. customers/prospects 45%
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=745.
Digital Marketing
Spend, Re-allocated
A rebalanced
marketing mix for 2021.
Despite a rapidly changing landscape, 87% of
marketers plan to spend the same or more on a
proven performance driver - paid display /
retargeting on publisher sites and apps - in
2021.
Travel 45%
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1039.
Digital marketing What is the current status of the following activities at your business?
More than half said the Events and exhibitions 35% 31% 34%
same about marketing
budget commitments and Total 100% 100% 100%
co-marketing campaigns.
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1039.
Marketing budgets Will your digital marketing budget increase for the following
channels in 2021?
are increasing
across digital
Likely to Likely to Likely to
Marketing Channel
increase stay the same decrease
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1026.
Omnichannel
strategies and Marketers’ omnichannel priorities and 2021 plans:
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=974.
What marketers are saying about paid video:
Paid video is
taking a growing
slice of digital 34% 50%
marketing
budgets Say their marketing Confirm that more than
budget for Paid Video is 20% of their digital
likely to increase in 2021 marketing budget was
spent on Paid Video in 2020
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=982.
Priorities & Challenges
Moving Forward
Protecting and
expanding the
business in 2021.
Not surprisingly, marketers cite gaining new
customers and keeping current ones as
Louder calls for brand-
their top objectives in 2021. But product safe alternatives.
and operational innovation is also top of
mind: 45% say expanding into new offerings Businesses are more tuned in than ever to how
is a core objective, and about four in 10 are they’re being perceived in a non-stop news
keen to explore new business models. cycle. A full 64% of marketers say that not
showing up next to hateful or fake content is a
top concern. One third say their campaigns
are too dependent on Facebook, Amazon,
and Google.
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=999.
The #1 metric Considering the impact of COVID-19, what data/metrics
are most influential for your marketing plans?
influencing
marketing plans in Website sales 50%
43%
2021 is online sales
App purchases and in-app transactions
Most Influential
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1039.
Which of the following will you prioritize to become better at
facing COVID-19-type situations in the future?
online are
Improve integration of in-store products/services
with our website/app 41%
Review our product/service offerings 35%
top priorities Broaden our supply chain 32%
Close some of our physical stores/outlets 23%
Open more physical stores/outlets 22%
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1004.
Staying relevant to How important is the following when running digital ad campaigns
in Q4 2020?
viewers’ needs and
interests is hugely Staying relevant to viewers’ needs and interests 38% 32%
important for Reaching/acquiring new customers 38% 31%
marketers
Reaching existing customers 37% 33%
said that not showing up Retargeting app users to generate sales 32% 37%
next to hateful or fake
content was also Cross-channel retargeting (web/app/mobile/in-st ore) 31% 35%
important—a sentiment
that is likely to continue
in 2021. Very Important Somewhat Important
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1037.
What issues do you experience most frequently with digital
marketing campaigns?
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1039.
Consumers What are your main concerns while using social networks?
themselves have
significant concerns 65%
29%
24%
While Gen Zers have 19%
concerns about harassment
and stalking, for all
generations in the US, fake
news is the main concern. Posts with fake news and
misinformation
Concerns about my
privacy and personal
Scams and viruses Harassment or stalking
from unsafe contacts
information
Please tick how much you agree or disagree with the following statements:
Strongly agree Somewhat agree 37%
37% 33%
19% 20%
25% 28%
21%
11% 13%
I trust the news and information I The news on social networks is as I’ve seen news and information on I have experienced negative I’ve noticed increasing content
see on the social networks reliable as that on the news social networks that I believed but feelings because of content I've with fake news and misinformation
channels and websites later found to be untrue seen on social networks being circulated on social
networks
Reach More of the Connect with Lookalike Reach People Who Are
Right People Audiences Already Shopping
Reserve enough budget Engage consumers who Launch retail media
for campaigns focused on have similar browsing campaigns to target online
reaching a large pool of behaviors or interests to your audiences that are actively
people who are new to current website visitors and browsing retailer websites
your brand. recent buyers. and marketplaces.
3 Give your ads the right content and the right context
Spend your marketing dollars to drive your exact goals without putting your brand at risk.
Align Your Creative with Reduce Risks to Reach People When They're
Your Objective Brand Safety in the Mood to Shop
Your marketing objectives span the The user-generated content on social Use real-time data to understand
entire customer journey, from inviting media platforms makes them a risky purchase intent and serve ads when
new audiences to get to know your place to spend a large portion of and where consumers are most likely
company to increasing sales and your ad budget. Get access to to engage with your business. In
building loyalty. Tailor your ad inventory on premium publishers and addition, reach people who show
creative so it drives the right actions apps and allow or deny specific purchase intent by browsing retailer
at each stage. content categories and domains and websites.
apps as needed.
Engage consumers at the right
moments and influence their
purchase decisions
CRITEO MARKETING SOLUTIONS
Connect with consumers as they discover
and explore your business. Then help them
find the perfect products and services to buy.
decision-makers 7%
Head of Digital Marketing
Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1039.
Survey respondents
are from a diverse
mix of industries 8%
5% 2%
Brands
Travel
7%
Automotive
of responses are from
retailers and brands. A
majority of responses are 29%
from companies using
multiple sales channels—
including both online and
physical stores. Source: Criteo COVID-19 Impact on Marketing Survey, Global, October 2020, n=1039.
Companies with no online presence (website or app) were excluded from this study.
Survey Sample Breakdown
By country By Industry
Criteo (NASDAQ: CRTO) is the global technology company powering the world’s
marketers with trusted and impactful advertising. 2,700 Criteo team members
partner with over 20,000 customers and thousands of publishers around the globe
to deliver effective advertising across all channels, by applying advanced machine
learning to unparalleled data sets.
Criteo empowers companies of all sizes with the technology they need to better
know and serve their customers.