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SIPOC v3.

SIPOC:

S I Process
Requirements
P O Customer
Requirements
Suppliers Inputs Process Outputs

See High-Level
Process Below

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

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SIPOC v3.4

SIPOC:

C
Customers

Step 6

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.


SIPOC v3.4

SIPOC: Lunch Order to Delivery

S I Process
Requirements
P O Customer
Requirements
Suppliers Inputs Process Outputs

Delivered On-Time (Delivered in


Available (Orders Lunch Orders 20 minute or less)
Lunch Patrons Lunch Orders listed on menu)
Accurate (delivered
food matche order)

See High-Level
Process Below
Accurate: (Matches
Check menu prices)

Timing: (Not delivered


until all diners done)

Greet Take the Deliver to Prep and


Plate Order Deliver Order
Customers Order Kitchen Cook Order

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.


SIPOC v3.4

Greet Take the Deliver to Prep and


Plate Order Deliver Order
Customers Order Kitchen Cook Order

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.


SIPOC v3.4

OC: Lunch Order to Delivery

C
Customers

Lunch Patrons

Deliver Order

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.


SIPOC v3.4

Deliver Order

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.


SIPOC v3.4

SIPOC: Pick-Up Order Process

S I Process
Requirements
P O Customer
Requirements
Suppliers Inputs Process Outputs

Completed On-Time (Ready for


Pick-up Orders for Available (Orders Food Orders
pick-up in 20 minute
or less)
Customer Pick-up listed on menu)

Accurate (Pick-up
Packaging Packing Order matches what
was ordered)
Vendor Materials
See High-Level
Food Vendor Process Below
Food for Right Temperature
(Hot food at 140
Orders degrees at time of pick
up)

Availability
(Regular menu items
and condiments
available)

Receive
Customer
Order by Send Order Make the Prep Order
Picks Up
Phone or to Kitchen Order for Pick-up
Order
Online

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.


SIPOC v3.4

Receive
Customer
Order by Send Order Make the Prep Order
Picks Up
Phone or to Kitchen Order for Pick-up
Order
Online

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.


SIPOC v3.4

POC: Pick-Up Order Process

C
Customers

Pick-Up
Customer

Cashier

Customer
Picks Up
Order

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.


SIPOC v3.4

Customer
Picks Up
Order

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.

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