Patient centric healthcare

PURNIMA BHOI
KSPH, KIITS Deemed to be University
Bhubaneshwar
 Introduction
• In patient-centric care, an individual’s specific health needs and desired
health outcomes are the driving force behind all health care decisions and
quality measurements.
• Patients are partners with their health care providers, and providers treat
patients not only from a clinical perspective, but also from an emotional,
mental, spiritual, social, and financial perspective.
• Encourages the active collaboration and shared decision-making between
patients, families , and providers
 Patient-Centric Approach Definition
• A patient-centric approach is a way healthcare systems
can establish a partnership among practitioners, patients,
and their families to align decisions with patients’ wants,
needs, and preferences.
• This also includes the delivery of specific education and
support patients need to make these decisions and
participate in their own care.
 Benefits of a Patient-Centric Approach
• Increased engagement with all stakeholders (patients, providers, and others)

• Enhanced knowledge and understanding among patients of their own health,

wellbeing, and healthcare choices, leading to improved care and decreased levels
of illness.

• By collaborating and engaging with patients in the decision-making process,

health providers can make better decisions regarding a patient’s health.

• Increased competitive advantage as more hospitals are now competing for

patients based on both cost and quality of care.

• Better quality of life for patients leads to an increase in both patient and doctor
satisfaction.
Principles for making healthcare measurement patient-centered
The five principles clarify that patient-centered measurement must be:
• Patient-driven: Patients’ goals, preferences, and priorities drive what is
measured and how performance is assessed.
• Holistic: Measurement recognizes that patients are whole people and considers
their circumstances, life and health histories, and experiences within and outside
of the healthcare system.
• Transparent: Patients have access to the same data as other stakeholders and
understand how data is used to inform decision-making around care practices and
policies.
• Comprehensible and timely: Patients and other stakeholders get timely, easy-
to-understand data to inform decision-making and quality improvement.
• Co-created: Patients are equal partners in measure development and have
decision-making authority about how data is collected, reported, and used.
 What are the challenges to implementing a
patient-centric approach?
• The transition to a patient-centric approach can be both time
consuming and expensive
• biggest challenges arise in changing the existing culture
• healthcare organizations must understand how the shift to patient-
centric care can mean new experiences for the team (doctors, nurses,
and staff) and in turn, have an immediate impact on patient care.
• From a strictly business perspective, the transition to patient-centric
care can create financial strain on a healthcare organization.
• Patient-centric care may result in the use of resources not currently
reimbursed in most health insurance packages and reimbursement
policies will need to adjust.
 Ways to Use Patient-Centric Healthcare Practice to
Improve Quality Care Measures
• The primary goal of patient-centric healthcare is to engage the patient in being
proactive in his or her care. However, to do so, the organization must be set up
to allow the patient to be able to access pertinent information.
• Patient-centric healthcare practices can be used to improve quality care
measures with implementation and education (“Patient-Centric,” 2006).
Healthcare workers and patients need to be taught how to use the information
they are given correctly. Also, healthcare workers need to know the rules for
dealing with sensitive information. There are very strict guidelines regarding
this.
• With proper implementation of the patient-centric system, patients can avoid
long wait times by checking the healthcare providers schedule to see if they
are on time before leaving for their appointment.
Examples of Patient-centered care in the hospital.

• For example, maternity wards are being redesigned with family-friendly

postpartum rooms that can accommodate the mom, new baby, and family
members, who are encouraged to spend up to 24 hours a day together in the
room to foster family bonding.
• Patients have trusted, personal relationships with their doctors in patient-
focused care models. Empathy, two-way communication, and eye-to-eye
contact are crucial, as is the ability of the doctor to see beyond a patient’s
immediate symptoms or pain.