Patients-Focused Care

OR
Patient- Centered Care
 Content
1. Introduction to patient –focused care

2. Definition.

3. Expectation of patient-focused care from healthcare

professional

4. Actively participation in care

5. Respect in a healthcare setting:
6. Good communication with patient-focused care 
7. Providing a safe environment
Introduction To Patient –Focused Care
•Patient-focused or Patient-centered care is not a new concept,
practice has been increasing day by day.
Patient-focused care is about treating a person, receiving
healthcare with dignity and respect and involving them in all
decisions about their health. This type of care is also called
‘patient-centered care’. It is an approach that is linked to
a person’s health care right..
• Patient-focused care includes four broad areas of intervention:
i. communication with patients,
ii. partnerships,
iii. health promotion, and
iv. physical care (medications and treatments).
“Patient-focused care is a care we
would like our loved ones to
receive.”
When healthcare professionals and services give patient-centered
care, it puts patients at the ‘centre’ of healthcare by:
• Treating with dignity, respect and compassion
• Communicating and coordinating patient care between
appointments and different services over time, such as when making a
referral from GP to a specialist
• Or sharing patients care between a community health service and a
hospital 
• Tailoring the care to suit patient needs and what patient want to
achieve
• Supporting patient to understand and learn about their health
• Helping patient to find ways to get better, look after their self and
stay independent
• Involving patient in their healthcare decisions at all times.
The patient-focused approach has been shown to improve
physicians' performance, patient satisfaction, and health
outcomes without requiring additional investment in time or
resources.
•Patient-focused care is more than just how healthcare professional
treats patients. It is also about how healthcare services and
governments create and support policies to improve quality of life
patient.
Patient-focused care may be a particularly valuable approach for the
management of "difficult-to-treat" patients.
In summary, the "three Cs" of patient-focused care
-Communication,
-Continuity Of Care, And
-Concordance (finding common ground).
Expectation of Patient-focused
Care From Healthcare
Professional
Expect patient-focused care from healthcare professional
•Patient have the right to access healthcare when they need it. They
should expect that care supplied by healthcare provider is safe and
of high quality.
•In order to provide patient-focused care, it is important for
healthcare professionals to have a good understanding of patient care
preferences. They should respect these preferences throughout
treatment.
•When patient care is placed in centered, healthcare professional
clearly explains the treatment options and respects patient decisions.
They will acknowledge patient that there will not be discrimination
based on their background, beliefs or preferences.
Actively Participation In Care
•Actively participate in care
•In patient-focused care is it is duty of patient to becoming involved in
their healthcare. This means patient choosing to be included in all
decision making, healthcare planning and goal setting. Doing this can
actually improve healthcare. 
•Healthcare professional should give all the information needed to patient
to make decisions. Patient should be given time and opportunities to ask
questions, and talk to carers, family and friends before making decisions.
•In situations where many treatments are needed at the same time, being
actively involved in care will help patient and healthcare team to plan
and prioritise patient treatments. This helps everyone know and
understand what is happening and why.
Patient also have the right to refuse any treatment that are not
comfortable with, except when patients are not able to give their
consent. If patient lose the capacity to make decisions, they have
the right to appoint someone to make medical decisions for them.
Respect In A Healthcare Setting:
Respect in a healthcare setting:
•Patient have the right to be treated with respect and dignity. This
includes respect for their privacy and the confidentiality of health
information.
•Patient have the right to be treated without discrimination based on age,
gender, gender identity, sexual orientation, disability, employment status,
cultural background or religious beliefs. Healthcare should be delivered
in a way that respects all beliefs, particularly those related to treatment
options, death, dietary needs and the gender of the person treating .
•Respect in a healthcare setting also includes healthcare professionals
and services trying to arrange appointment times to fit in with patient
needs and lifestyle. 
Good Communication With
Patient-focused Care 
Good communication with patient-focused care 
•High-quality healthcare is based on open and effective two-way
communication between patients and healthcare professional. This
means understanding what healthcare professional says and if
patients are prefer a language other than English, it may include
using a professional interpreter.
•Healthcare professional should explain information about patient
care and condition, including treatment options, prognosis, potential
side effects and costs. Patient should be able to ask questions. 
•Understanding more about treatment will help to make informed
decisions about care.
Providing a safe environment
Providing a safe environment
•Healthcare professional should provide an environment where
patient feel safe. This includes, for example, providing care and
treatment that includes personal privacy, such as separate treatment
rooms, screens or curtains.
 Thank You
&
Wish You All
Happy New Year
2020