Research Report

On

Digital Products of Islami Bank Bangladesh Limited

(IBBL):

Prepared By: Supervised by:

Md. Mostafizar Rahman
EMBA 19th Batch
ID: 01921252008
Major: Finance and Banking
Dept. of Business Administration
Humira Yeasmin
Assistant Professor,
Department of Business Administration
Pundra University of Science andTechnology
Gokul, Bogura.
 Letter of Transmittal

November 14, 2022

Humira Yeasmin
Assistant Professor,
Department of Business Administration,
Pundra University of Science & Technology,
Gokul, Bogura.

Sub: Submission of Research Report.

Dear Sir,
It is my great pleasure to submit you my Research Paper entitled Digital Products of Islami Bank
Bangladesh Limited (IBBL): I have tried my best to complete this report properly following the
guidelines provided by you and concerned organization.

I have confidence that the research study has increased both of my practical experience and of
theoretical knowledge to a great extent. I will be obliged to answer any query that may arise during
the evaluation of this report. Therefore, I am fervently request and hope that you would be kind
enough to accept my report and oblige thereby.

Sincerely Yours,

--------------------------
Md. Mostafizar Rahman
EMBA-19th Batch
ID: 01921252008
Major: Finance and Banking
Dept. of Business Administration

LETTER OF ACCEPTANCE
I have the pleasure to certify that the research report on Digital Products of Islami Bank
Bangladesh Limited (IBBL): submitted by Md. Mostafizar Rahman, ID # 01921252008, EMBA
19th Batch, Finance and Banking, Pundra University of Science & Technology in partial fulfillment
of the requirement of the degree of Executive Masters of Business Administration (EMBA) is found
to have been written in maintaining the instruction of the orientation received and the observations
made by the candidate.

He has finished this research report under my direct supervision. I do hereby accept his report as a
part of EMBA program.

I wish his every success in life.

Humira Yeasmin
Assistant Professor,
Department of Business Administration
Pundra University of Science & Technology
Gokul, Bogura
 ACKNOWLEDGEMENT

At first, I express my sincere gratitude to my respected teacher Humira Yeasmin, Assistant Professor,
Pundra University of Science and Technology, Bogura for her sublime guidance, warm advice and
affectionate encouragement to carry out my works during preparing this report.

I also express my special gratitude to the Department of Business Administration, Pundra University
of Science and technology.

I have made a research paper on Digital Products of Islami Bank Bangladesh Limited (IBBL): Islami
Bank Bangladesh Limited (IBBL) is a world class Bank that are active in introducing different digital
products with modern technology to provide the Banking services within round the clock through
Alternative Delivery Channel (ADC) for connecting all class people in Bangladesh.

My cordial thanks to all staff of my Branch for providing me with all the necessary supports during
preparing my research study.

Submission Date
14th November 2022
 TABLE OF CONTENTS
Sl. Contents Page
No. No.
1 Cover Page -
2 Letter of Transmittal -
3 Letter of Acceptance -
4 Acknowledgment -
5 Table of Contents -
6 Digital products of IBBL 01
7 Digital products need for IBBL: 02
8 Prospect/ benefits of Digital products for customers 02
9 General statistics 03

Chapter: ONE
1 Introduction 05
2 Organizational History and Background of IBBL 06
3 Research Study Objectives 10
4 Methodology 10

Chapter: TWO
Digital Products of IBBL
1 Cell Fin 12
2 Internet Banking Service(iBanking) 15
3 mCash 18
4 SMS Banking Service 20
5 IBBL Call Center & Phone Banking 22
6 ATM Service 24
7 Islami Bank Khidmah Card 24
8 Remittance Card Service 28
9 SWIFT 29
10 Any Branch Banking 29
11 Charges/Fees/Commission for ADC related Products and Services 30

Chapter: THREE
1 Findings 45
2 Recommendation 46
3 Conclusion 47
1 Reference 48