Mediation – Laura Redondo Fidalgo

Hey Tom! I’m so glad hearing from you. I love the fact that you are really into second
hand shopping. From my perspective, it’s the best way to reduce the industrial carbon
footprint. I have been part of the Wallapop community for years, it’s true it’s a reliable
app. In fact, with respect to their brand policy, they are commited to reduce as much
as possible the number of frauds. In addition, they work with Guardia Civil, which is a
kind of police department here in Spain. The most important thing it’s that corruption
inside Guardia Civil is almost non-existant, which adds more value to the application.
However, there are a few aspect you should take into account in order to avoid being
scammed.

First of all, be aware of your money. Avoid paying in advance, try to pay with Paypal or
COD. Secondly, exchange the products in person. Thirdly, use an antivirus and protect
your app and user with a good-quality password, it’s the only way to not being a victim
of theft-identity. Moreover, do not talk with other instant messaging applications, use
the chat of Wallapop. This way, you will have evidence if something happens.
Additionally, be part of the community, comment in other profiles if it’s a trustworthy
user or not. Also don’t trust bargains, it will probably be a counterfeit product. Least
but not last, ask for the guarantee or the ticket.

In conclusion, even if you follow all the recommendations and at the end you are a
victim of a fraud do not hesitate contacting Guardia Civil, you can find their contact
information in their web www.guardiacivil.es. In this case, KEEP EVERTY DETAIL OF
YOUR CONVERSATION!!

Hope to see you soon,

Love

Laura