INTRODUCTION

Internet is not just used to gather information and make a social interaction online but

also it is used to do a business transaction online. This process is called electronic commerce or

e-commerce.

E-commerce has been a fastest growing business trend today. As the technology

improved, services for the customer must also improves. Many businessman/companies are now

implementing websites that could make them have a web-based transaction with their customers.

By the used of e-commerce, the company can also attend their customer’s need without having

physical contact. For the past years, online shopping became a trend to people. They could get

the product’s information and buy it online and it became a common place to buy products that

they need.

Year 2020 was one of the devastating years for all over the world and that is because of

the pandemic causes by CoViD-19. Because of this, people are afraid to go outside and decide to

stay at home. It has a big impact to businesses and some of them were forcefully closed. Because

of this, many businesses are now shifting to online. Online shopping has been surging as the

effect of the pandemic. As for the social distancing measures, people tend to by online to avoid

exposing them selves in the place that might have virus. They also buy online if ever their needs

are not available on the physical stores. According to article COVID-19: Implications for

business (2020), the pandemic has moved almost of the sales online and it seems that everyone is

happier in this new arrangement. It also states that 70% of the buyers prefers for digital

transactions. This shows how importance the e-commerce today.

 COVID-19 also plays a major role in the e-commerce in the Philippines as it increases its

demand. Through the need of social distancing, people are forced to make their culture of

shopping to be a digital. Many of the Filipinos do use bank, hence the e-commerce here the

Philippines offers cash on delivery options to their customers. This leads telco companies to

make a e-wallets to those Filipinos who have no banks. Those e-wallets are Pay Maya of PLDT

and Gcash of Globe. Philippines is also one of the fastest e-commerce. Lazada, Shopee and

Zalora are one of the most popular e-commerce used in this country.

R&R Pet shop is a pet shop company owned by Reynaldo Matera Jr. He opens his

business online in 2019 using Facebook as its e-commerce platform. He started by buying and

selling pets online and had their physical store in 2020 together with his business partner Mr.

Rogelio. Their shop is own who was affected of the said pandemic. Their lost great amount of

money. Businesses in their locality are shifting to online and had a great business operation.

To come up with the loss, the company decided to create an online e-commerce store that

could boost their online presence. The name of the said store would be R&R PetshopNet

meaning a petshop on the internet. This online e-commerce store is expecting to make their work

more efficient and easier since most of their business operations are done manually, from

inventing up to their accounting.