Troubleshooting

Computer hardware and software

 What is troubleshooting?

Troubleshooting is solving a problem or determining a

problem to an issue. Troubleshooting often involves a
technician following a series of steps to determine the
problem or resolve the problem.
General tips to Write down your steps:
01 Write down each step you take this way you will be able to remember exactly

keep in mind what you have done to avoid repeating and for future reference.

Take notes about error messages

02 If your computer gives you an error message, be sure to write down as much
information as possible. You may be able to use this information later.

All check the cables

03 Check all related cables to make sure that they are
properly connected.

Restart the computer

04 When all else fails, restarting the computer Is a good thing
to try.
 Simple solutions to common problems
Application running
slowly
Close and reopen the application.
Update the application. .
Sound isn’t working
Check volume level.
Check the audio player
controls. Check the speaker
cables.
Computer will not start
Check to ensure it is plugged
in. is working.
Ensure outlet
If connected to a surge
protector ensure surge it is
turned on.
Keyboard & mouse
stop working
Ensure wired mouse or
keyboard are correctly plugged
into the computer.
For wireless mouse or
keyboard, make sure it's turned
on batteries are charged.
An application is All programs on the
frozen computer runs slowly
Force quit the application, Run a virus scanner.
press and hold ctrl+alt+del on Hard drive may be running
the keyboard out of space, delete files not
needed.
Screen is blank
Make sure the monitor
is plugged in and turned on.
Computer may be
in Sleep mode *click the mouse
or a key on the keyboard).
Additional
troubleshooting
techniques
To learn more, right click on the word
“Troubleshooting” and select open
hyperlink or click and press enter.

Troubleshooting
Five R’s of troubleshooting
Case Study Activity
 Case Study Activity Cont’d

A. Identify two troubleshooting issues that was brought out

in the case study.
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mentioned in question “A”.

Contents
Performance
 Activity Two

a) Students are asked to use the information from class discussion and
notes to creatively develop a poem or a song on how to troubleshoot two
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ways of correcting them.
Contents
Performance