EnergyIP MDM Water

EnergyIP Meter Data Management for
Water
Making every drop count
EnergyIP
In this presentation, you will understand …
01 EnergyIP® MDM for Water Utilities is a meter data management solution

focused on improving operations and consumer satisfaction
02 EnergyIP Mosaic® was created closely with users to improve user

experience and efficiency.
03 Flexible - Easy to implement and maintain

Scalable - Easy to operate
Vendor independent - Power of choice
04 EnergyIP® MDM - Typical Day-in-the-Life for Water Utilities

for Water - Water workflows and use cases
05 EnergyIP® - EnergyIP Water Community

Community - EnergyIP User Community
06 EnergyIP® - Customer Success Stories

Customers
Unrestricted | © Siemens 2023 | EnergyIP MDM for Water
Some of the challenges water utilities face
How can we future proof our

How can we use digitalization to investments on water planning?
enhance operational
performance? How to manage regulatory
changes? How can we improve How to deal with high water
our customer bill complaints?
How can we secure and
experience?
manage water resources?
How can we
How can we inform educate our customers?
How can we reduce
How can we identify non-revenue water? customers on
leakages? leakages?

We transform the everyday for ... truly following the conviction ... and serving as a powerful
billions of people by creating that sustainability is force for good to create value
technology with purpose, ... good business ... for all our stakeholders.

“ “A Deep Dive on the Water Crisis”
“It’s an old saw that you can’t manage what you can’t measure. Yet an estimated 30% of
global water is not connected to a meter. Many of the systems that are in place are
outdated—relying on “meter readers” to manually check water use. “Utilities often
undercharge, significantly, relative to the water they provide,” says Connor Lynagh, an
analyst covering Industrial Equipment & Technology industries.
Better metering and digital systems could go a long way in helping utilities better
understand demand patterns, monitor system leaks and theft, track water quality, and
improve water billing and planning.
At the same time, a more accurate read on water use—and potentially higher prices—could
offer households and businesses more incentive to rethink their water usage, invest in
water-saving features, and take other measures to use less of this precious resource. “
https://www.morganstanley.com/ideas/water-scarcity-causes-and-solutions
14 February 2022
Page 5 Unrestricted © Siemens 2022 | GridSW EnergyIP

Seamless Integration - proven automation and unmatched data quality
Customer / Billing
Information
System
Open Reservoir EnergyIP®
Meter Data Management (MDM) for Water Prepay System
EnergyIP Applications
Tank Reservoir
Workforce
Management
Integration Layer
Residential
Asset
Management /
Planning System
Condominium
Analytics
Core Platform Functionality Customer Portal

Commercial
Geographical
z Information
Network System / Grid
Model

The new MDM requirements we now are observing are not looking for a meter-centric (pre-
integrated with a particular meter vendor product) or an application centric (pre-integrated
with a particular CIS vendor product) solution. Instead, buyers increasingly want MDM
solutions that are meter-vendor and application-vendor agnostic. That is providing
utility buyers with more options in assembling their metering and application portfolio.
Gartner Market Guide for Meter Data Management Published December 21, 2020
Meters AMI
Communications
Networks Siemens
AMI CIS, BIS,
EnergyIP®
Head-end or other
MDM for
System software
Water

#1 Market Position: Siemens’ EnergyIP® MDM
continues to be the world leader since 2001
Leaders
Placed highest for its ability to execute
Siemens and completeness of vision
Competitor 1
Competitor 2
100,000,000 200+ 50+ 5 Million

meters at 60+
Smart meters contracted Utilities using Multi-commodity Utilities in one
EnergyIP utilities worldwide multi-tenant system
Niche players

EnergyIP® MDM Universally Proven Worldwide
HQ California
United States
Siemens HQ
Germany
Regional Offices
Globally

EnergyIP® MDM for Water
Be Life is easier with Superior data quality Avoid vendor

confident automation is a must lock in
Be adaptable for Easy Designed to grow Trusted and

the future to use with you secure

Workflows and use cases
+
EnergyIP Mosaic® for EnergyIP® MDM for Water
Work smarter, not harder to make every drop count

Intuitive workflow and superior user experience
Modern
Insightful Adaptable
Devices
Efficient Intuitive Clear

Water Utilities Digitalization Goals
Water Market goes Beyond Meter to Cash
Improve Accuracy Improve Monitoring and Asset Lifecycle Tracking Engage the Consumer
Reduce System Losses
• VEE - Validate Estimate Edit • Move to proactive and • Track key device data and • Daily or hourly usage
reads preventative interventions configuration elements to measurement provide more
• Convert register into interval • Determine locations of extend asset life. e.g. battery customer interaction
data (RR2LP) unreported leaks (Customer meter check. • Granular data will allow for
• Monitor and respond to device Side Leakage) • Support a systematic repair- variable pricing to reflect
failures • Determine potential sources and-replace program that supply constraints
of unauthorized usage or theft extends infrastructure life • Customer portal with self-
• Billing Readiness
• Monitor system to improve • Reduce spills and blockages service and alert thresholds
• Detect register error, invalid improves customer
read, reverse flow, missing pressure management, • Water Quality
especially at night during low satisfaction
read, zero consumption, and
excessive missing reads demand periods • Leakage Information
• District Meter Area (DMA) – • Usage Reduction
Water Balancing
Page 13 Confidential | © Siemens 2022 | GridSW EnergyIP

Typical Day-in-the-Life for Water Utilities
Key Tasks Data collection, Situation

Anomaly Detection Data aggregation
Awareness and exception Billing and Data Export
and Handling and analytics
management
• Do I have the data I need? • Am I ready to bill? • How do I deal with e.g. device • How do identify mains leakages?
• Is the data good? • Am I ready to export data? failures? • How do I analyze my data?
• How do I monitor unconventional • How do I track down non- • How to change consumption
and/or inactive accounts? revenue water? habits?
Challenges • 50 million data points per day1 • 900 new meters daily • Smart meter failure • Smart meter data has significant
• Up to 1 million missing during rollout3 10,500 s annually5 value beyond Meter-to-Cash,
reads daily2 • 210,000 annual • 170 Billion liters of water per e.g., for detecting pipeline losses
customer changes4 year to be saved by leakage6 & Customer education
• Human Error and estimation in
meter readings • Billing disputes
Source: 1. Assuming 2.1 m meters installed, 60 min interval reads | 2 Industry standard, 98% successful read rate | 3 Assuming 175,000 meters per annum | 4 Assumed 10% annual turnover of residential |
5 Industry standard 0.5% failure rate | 6 https://www.ofwat.gov.uk/pn-2617-money-drain-leak-crackdown-save-enough-water-five-cities/

Everything starts with Asset Synchronization
Use Case: Installation and Provisioning
Installation and Data collection, Situation Billing and Anomaly Detection Data aggregation
Provisioning Awareness and exception Data Export and Handling and analytics
management
Problems
Customer installation and provisioning process not easily manageable and does not reflect business
process
• Identify customer business process and implement a standard

Solutions provisioning workflow by launching from Flexsync universal sync
schema.
• 1. Meter Add
• 2. First Read validation
• 3. Get historical data
• 4. ADU Validation
• 5. AMR Cutover

Data collection, Situation Awareness and exception management
management
Problems
Users cannot assess how various Users cannot easily analyze and Users have issues to allocate
AMI systems are performing, or prioritize issues with data resources to manage exceptions.
where problems may be coming from. collection and /or data quality. Workload to manage exceptions
1% missing reads on a day can needs to be efficiently managed and
create significant work. allocated across team.
• Provide overall metrics regarding • Provide separate metrics for • Highly automated workflows to
Solutions priority groupings.
overall service points status. managed exceptions. Workflow
• User can drill down to investigate management to distribute work to
• User can drill down to investigate
the collection and data quality team.
collection trends, geographical
clusters trend for these service points • Number of exceptions can be easily
over 7 days. adjusted by modifying VEE rules.
• Metrics for individual AMI
systems. • Drill down to meters with
collection issues on a map.

Use Case: Example Dashboard: Situation Awareness Dashboard
management

Use Case: Data Collection Dashboard
management

Use Case: Data Quality and No Usage Dashboards
management

Use Case: VEE Issues Dashboard
Installation and Data collection and Billing, Data Export and Anomaly Detection Data aggregation
Provisioning exception management Situation Awareness and Handling and analytics

Billing and Data Export
management
Problems
Users want to assess billing risk in process now Users lack insight into billing readiness for service
but lack information about the service points within. points on upcoming bill cycles that would help with
Especially stressful when billing high revenue clients proactive resolution of billing risks.
and trying to get the bill out.
• Show percentage service points that have • Show predicted success of service points that
Solutions
finished billing successfully and failed on are ready to execute based on availability and
completed bill cycles. quality data.
• Show service points status for currently executing • Show service points that are likely to fail because
bill cycles. of too many data issues.
• Ability to drill down into the service points in each
category.

Billing and Data Export
Use Case: Checking Billing Situation
management

Anomaly Detection and Handling
Event and Data Action Management - EDAM
management
Problems
• Do I have a water leak problem (behind the meter)?
• Do I have “water meter slowing down” issue?
• Do I have “back flow” issue?
• Do I have “tamper” issues?
• Do I have “low pressure” issue”
• Event and Data Action Manager: Define and create “business logic/rule” to detect
Solutions
anomaly condition based on events and readings from meters (electric, water, gas)
• Automatically take action: batch or continuous-mode
• Automatic “Meter Alerts Drill Down & Trigger Workflows” such as to open
Service Request ticket, Work Order ticket, and generate report/log.

Use Case: Event and Data Action Management - Configuration / Anomalies
management

Use Case: Event and Data Action Management – Area / Map Visualization
management

Use Case: Event and Data Action Management - Event Priority
management
Problems
• Do I have an environment with a large number to events?
• Can`t I avoid delays of safety events?
• Event and Data Action Manager: defines a priority queue for events that can`t be
Solutions
delayed.
• Works on continuous mode
• Events processed in different path

Use Case: Leak Detection by Usage
management
Behind the meter leak detection by usage data
Hourly interval usage – continuously high
Open work order ticket (Service Request or WMS ticket)

Use Case: Leak Detection by Event
management
Behind the meter leak detection by event/alert

Meter reported “water leak event”, “back flow event” “low pressure”

Use Case: Data Usage + Event
management
Behind the meter leak detection by Usage data +

event/alert
Meter reported “water leak event” AND usage
pattern indicates leak

+
Analytics and non-revenue use cases
Making the complex simple

Data Aggregation and Analytics
management
Problems Customer need to access potential leakage and anomalies

quickly by Data Analytics and Data Aggregation
Solutions • Data Aggregation – Analytics Foundation (AF)

• Water Revenue Protection Report
• Residential Leak Analytics
• Commercial Leak Analytics
• Underperforming Meter Analytics
• Zero Consumption Analytics
• Revenue Protection Analysis

Use Case: Data Aggregation
management
Dimension-based Aggregation Hierarchical Aggregation
• Dimension = specifies “how” to aggregate data
Parent
• E.g., City in Premise table, Rate code in Service
Distribution Node Service
Point Parameter table, etc.
Point
• Multiple dimension “combination” is supported.
E.g., City + Rate code Physical
Service
Point
SDP SDP SDP

(Commercial) (Residential) (Residential)
Meter Meter Meter

User Case: Water Revenue Protection Reports
management
RESIDENTIAL LEAK COMMERCIAL LEAK UNDERPERFORMING ZERO CONSUMPTION

ANALYTICS ANALYTICS METERS ANALYTICS ANALYTICS
Evaluates residential customers with a Evaluates commercial meters with Evaluates water meters whose usage is Evaluates water meters with zero
configured number of consecutive intervals increased usage of a determined decreasing compared to historical data. It consumption and trends electricity usage
or more for water usage. It also threshold, for example, 25% or higher over also trends electricity usage to determine if to determine if there is a failed meter or the
investigates the historical usage to the previous two weeks in comparison to both are trending at the same rate or if the possibility of water theft.
determine if the water usage is a leak or the two prior weeks. It also looks into the water usage is decreasing, to help
normal. For example, there could be lawn historical usage to determine if the water determine whether the water meters are
irrigation or pool filling that can skew the usage is normal, for example, lawn failing. This feature is mainly used for
usage data for a particular time period. irrigation. It also trends electricity usage to residential water meters.
possibly rule out a false positive, for
example, a scenario where production is
up versus a suspected leak.

User Case: Revenue Protection Analysis
management
Analyze Water Theft, Tamper and Advanced Events Alarms
• Compare Customer Consumption with its peers

• Customer consumption deviation over the years
• Customer Daily consumption Variation
• Average Daily consumption over a billing period
• Tamper with Usage Drop to Zero
Create a Revenue Protection Ticket informing the

probability of a theft or an issue on a particular customer
Flexible and Scalable
+
EnergyIP® Network and Add-Ons
The power of choice

Alongside the most full-featured, comprehensive MDM product, Siemens provides an
exclusive network
Empowering utility professionals Enabling Integration-ready solution

• A leader and visionary in solving utilities’ • Vendor independent and experts in integration
business problems • Integrates with CIS, work & asset management,
• Proven track-record with various utilities and and outage management
unique challenges globally • Pre-defined interfaces and workflows
• Serve a variety of business roles in the • Extends APIs to external system to meet
organizations EnergyIP®
customer needs
• Meet regulatory and compliance needs MDM for
Water stands
out against
competitor
products
Providing Service-oriented solutions Establishing long lasting relationships
• Leverage out-of-the-box functionality to support • User Advisory Board (UAB) invites customers to calls
quarterly and annual meetings
current business processes tied to AMI
• EnergyIP Community Portal allows customers to
• Support emerging use-cases such as non-technical
communicate among each other and influence future
loss, pre-payment, fraud, and distribution asset product development
monitoring
• Product team is accessible to personally listen to
customers throughout the customer life cycle

EnergyIP Meter Data Management and add-on applications
Analytics Foundation Integration Adapters

Maximize the value of your data with powerful Vendor agnostic and experts in
data aggregation to analyze customer usage integration. Avoid vendor-lock in.
patterns and optimize the distribution grid Analytics Integration
Foundation Adapters
Water Revenue Protection Revenue EnergyIP MDM Prepay

Prepay
Protection
Set your own detection rules on leaks, Meter Data Management Manage cash flow and protect your
threshold violations and more. revenue while giving customers full
control of their energy costs
Advance
Energy
Device
Engage1
Management
Advanced Device Management Energy Engage

Manage low voltage network device configurations Empowering customers with data
Agreement with Smart Energy Water (SEW) for Customer Portal with EnergyIP MDM SaaS
Page 37 Unrestricted © Siemens 2022 | SKO FY23

3 Different EnergyIP® Deployment Models and Trade-Offs
SaaS
On-Premise Hosted SaaS

▪ Utility purchases and owns ▪ Utility purchases subscription- ▪ Utility purchases a SaaS
software license based license and service subscription
▪ EnergyIP is implemented on the ▪ EnergyIP is implemented on a ▪ A tenant is configured in the SaaS
utility’s data center dedicated cloud environment cloud environment (AWS) within
▪ High total cost of operations and (AWS) within Siemens to store and Siemens
highly customizable manage the data ▪ Lowest Total Cost of Ownership
(TCO) and not customizable

Vast network at your fingertips
+
EnergyIP® Community
Grow stronger together

EnergyIP® MDM for Water Community

EnergyIP® Users around the world

+
Water Customer Success Stories
Customer satisfaction is important to us

Botswana Water
The Water Utilities Corporation (WUC) is responsible for the supply of high-quality
potable water and wastewater in Botswana, currently serving 510.000 customers. Its
primary strategic goals are to ensure consistent and reliable water supply, as well as
access to water in rural areas.
Challenges
• A vast geographical spread with limited resources, which reduces the ability to
complete monthly meter reading on scheduled reading cycle
• Poor asset monitoring, manual transfer of files, incorrect data due to human errors
• Escalated operational costs due to frequent movement of staff between offices and
the field
• Limited ability for integrated management of national water grid
Solution Benefit
• Introduction of EnergyIP as the • Improved Metering and billing
Smart Water IoT solution (MDM, efficiencies
M2C, SAP MDUS Adapter, UAA) • Improved customer satisfaction
driving great operational • Improved operational process
improvement inefficiencies
• Analytics: Water leak, pressure, • Improved data collection and analysis
theft and fraud, billing and metering
• Centralized data repository
discrepancies, consumption patters
• Consumer engagement &
Page 43 Unrestricted | © Siemens 2023 | EnergyIP MDM for Water consumption management
Thames Water
Thames Water is the UK's largest water and wastewater services
company, supplying 2.6 billion liters of drinking water and treating
4.4 billion liters of wastewater per day. Their 15 million customers
comprise 27% of the UK population.
Challenges
• Water conservation for supply-demand shortfalls
• Reduce water usage
• Identify water wastage
• Detect customer side leakage
• Large scale roll out of 2 million smart meters by 2028
Solution Benefit
• EnergyIP as the center-piece of • Smart Metering plays a major role in
smart metering infrastructure, in Thames’ water conservation program
operation since 2017 through increasing consumption
• Automated register and interval awareness and enabling targeted
VEE for water usage anomalies reduction of consumer-side leakage
• More than 7 billion registers in • Enhanced consumer engagement and
MDM adding 10 million per day experience.
• Remote event and read frequency • Optimized billing processes
configurations
Page 44 Unrestricted | © Siemens 2023 | EnergyIP MDM for Water
Dubai Electricity and Water Authority
DEWA is Dubai Electricity and Water company ran by the state and
has a goal to provide the people of Dubai an adequate and reliable
supply of electricity and water. DEWA has around 1,083,608
customers with electricity and 981,218 customers with water.
Challenges
• Enabling infrastructure such as advanced metering, telecommunications and IT
• Smart water, focused on water network monitoring, automation and
optimization
• Innovative value-added services, focused on unlocking customer value from
the smart grid investments with new products and services and the
enhancement of current ones
Solution Benefit
• EnergyIP as the center-piece of • Smart Metering for water and electricity
smart metering infrastructure for is a key component of DEWA’s smart
electricity and water for its over 2 grid strategy
million meters • The lowest customer minutes lost per
• Automated register and interval year in the world in 2021 at 1.43 minutes
VEE for water usage anomalies • 3.3 % losses in electricity transmission
• Analytics Foundation to help and distribution networks in 2021
validate consumption on water • 5.3 % water network losses in 2021
Page 45 Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Contact
Reuben Foong
Business Development Manager (Smart Infrastructure)
Siemens Malaysia Sdn Bhd
Phone +60 12 294 7135
E-mail Reuben_Foong@siemens.com

EnergyIP MDM Water

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EnergyIP Meter Data Management for

01 EnergyIP® MDM for Water Utilities is a meter data management solution

02 EnergyIP Mosaic® was created closely with users to improve user

03 Flexible - Easy to implement and maintain

04 EnergyIP® MDM - Typical Day-in-the-Life for Water Utilities

05 EnergyIP® - EnergyIP Water Community

06 EnergyIP® - Customer Success Stories

How can we future proof our

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Page 5 Unrestricted © Siemens 2022 | GridSW EnergyIP

Core Platform Functionality Customer Portal

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

100,000,000 200+ 50+ 5 Million

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Be Life is easier with Superior data quality Avoid vendor

Be adaptable for Easy Designed to grow Trusted and

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Work smarter, not harder to make every drop count

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Efficient Intuitive Clear

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Page 13 Confidential | © Siemens 2022 | GridSW EnergyIP

Key Tasks Data collection, Situation

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

• Identify customer business process and implement a standard

• 2. First Read validation

• 3. Get historical data

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Behind the meter leak detection by usage data

Hourly interval usage – continuously high

Open work order ticket (Service Request or WMS ticket)

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Behind the meter leak detection by event/alert

Open work order ticket (Service Request or WMS ticket)

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Behind the meter leak detection by Usage data +

Open work order ticket (Service Request or WMS ticket)

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Making the complex simple

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Problems Customer need to access potential leakage and anomalies

Solutions • Data Aggregation – Analytics Foundation (AF)

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

SDP SDP SDP

Meter Meter Meter

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

RESIDENTIAL LEAK COMMERCIAL LEAK UNDERPERFORMING ZERO CONSUMPTION

Unrestricted | © Siemens 2023 | EnergyIP MDM for Water

Analyze Water Theft, Tamper and Advanced Events Alarms

• Compare Customer Consumption with its peers