SteelCentral AppInternals Pitch Slides

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© 2015 Riverbed Technology. All rights reserved. 1

SteelCentral
AppInternals
Overview
Take Control of Your Application Performance
YOUR NAME, ROLE
DATE
What We Know Today
• Applications
– XXX web-based applications used for XYZ
– YYY non-web applications serving ABC
• Environment
– XXX Datacenters, AWS with XXX servers, XYZ Networks
• Tools Currently In Use

– Nagios for XXX, SCOM for YYY, Splunk for ZZZ
• Current Initiatives
– ABC
– DEF

Application Business
Performance = Performance
« If 10,000 people are down for 1h it is a 1 million dollar impact »

Jay Haynes, Landscape Operations & Integrations Manager, Shell
March 2015
iOS App Store and iTunes store
suffers outage as devices can no
longer “connect” to the store.
Losses around 2.2M per hour.
http://www.zdnet.com/article/apples-itunes-store-app-store-experiencing-outages/

Business & IT Challenges
Increasing Complexity Conflicting demands Time Is Money
I want
Business competitive
advantage!
I want I want
change! stability!
Development Operations
Do More With Less Increasing Customer Expectations Issues Are Going Social

Silo’d Performance Management
End User Network Web Apps Services Databases
Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions

Technology Trends Only Increase Complexity

Consequences for the Business
Revenue Productivity Delayed

Loss Deficiency Time-to-Market
Unnecessary Customer Brand Compliance Risk &

Investments Frustration Damage Governance Violation

New Performance Management Approach Needed
Manage Issues Improve Collaboration Provide Stakeholders

Proactively before and Reduce Silos with Meaningful Data
Users Notice Across Groups

Categories for Holistic Performance Management
Cloud
Visibility
Hybrid
Application End User
Model Monitoring
High Volume Unified

Data Management Transaction
Collection Tracing
Operational & Executive:
Dashboards
Reporting
Analytics
Correlation
Deep
Protocol
Component
Analysis
Analytics
End-to-End Application
Network Layer
Analytics Analytics

Categories for Holistic Performance Management
Cloud
Visibility
Hybrid
Application End User
Model Monitoring
High Volume Unified

Data Management Transaction
NPMD
APM
Collection Tracing
Operational & Executive:
Dashboards
Reporting
Analytics
Correlation
Deep
Protocol
Component
Analysis
Analytics
End-to-End Application
Network Layer
Analytics Analytics

Riverbed Solutions
The End-to-End Performance Company
Visibility Optimization Control

Metrics that matter for Superior performance for Simplified orchestration
optimal efficiency maximum productivity for true agility
SteelCentral™
PROFESSIONAL
SteelConnect™ SERVICES
SteelHead™ SteelFusion™

IT Ops Network Ops App Ops DevOps LOB
Unified Performance Visibility

Single Performance Management Interface
APPLICATION
APPLICATIONFOCUS
FOCUS
Real-Time, Continuous, High-Definition Data Capture and Analysis
NETWORK
NETWORKFOCUS
FOCUS
ALL Networks
ALL Applications
Switch Router Packets SH/SF Devices Web Server App Server Database Applications
Comprehensive Data Capture
SteelCentral: Your Command Center for Application Performance

End User Monitoring Transaction Tracing
Cloud Visibility Hybrid Application Model
End-to-End Network Analytics

Deep Component Analytics
Protocol Analysis
Application Layer Analytics
High Volume Data Collection

Introducing SteelCentral AppInternals
Monitor All Transactions

Across All Users
All The Time
To …
Improve Application
Performance
Optimize End User

Experience
Measure Business Impact

SteelCentral AppInternals: Key Capabilities and Benefits
Modern 2-Clicks Expose Powerful Flexible

Web UI & To Root ALL on-demand Licensing
Dashboard Cause Problems analytics
AppInternals
NEVER MISS A RECONSTRUCT & DIAGNOSE PROACTIVELY IMPROVE

PERFORMANCE PROBLEM INCIDENTS IN DETAIL PERFORMANCE

Never Miss a Performance Problem Modern
Web UI &
Dashboard
Click #1 You are only two clicks from an

answer to any performance
problem.
Let’s drill down into the Monitor user experience,

“Home” transaction which is applications, infrastructure, and
experiencing delays key business transactions from
an interactive web-based
dashboard.

Drill Down to Isolate Impacted Transactions 2-Clicks
To Root
Cause
Review all impacted

Looks like an application code issue individual transactions
for the “Home” transactions, let’s see within the specified
Click #2 timeframe
the details of these transactions

Reconstruct & Diagnose Incidents in Great Detail Expose
ALL
Problems
…and it is exhausting the server CPU!
This “CalculateGrowthRate” piece of

code is slowing down user
transactions…
Trace every transaction from user device or browser, to the application backend, while capturing
second-by-second system metrics.
Reconstruct and analyze incidents in great detail to fix code, SQL, infrastructure, or remote calls.
Proactively Identify Bugs Before They Cause Incidents Powerful
on-demand
analytics
Run Google-Like Queries
Let’s analyse further Build and share

all related
reports
transactions
Apply
filters
Analyze billions of transactions using All transactions not just slowest

simple queries to expose bugs, to transactions or
discover anomalies, to derive business ones with most exceptions
insights or to plan for capacity.
Share Reports on Business Insights Powerful
on-demand
analytics

APM Use Cases: a DevOps Approach
AppInternals Promotes Faster Releases & Higher Quality
Measure user experience, Validate that code performs

usage trends and measure well; leverage diagnostics to fix
business impact of the app bugs without reproducing them
Deploy and monitor app in Test app for problems and

production; share diagnostics share diagnostics when
when issues are detected anomalies are detected

AppInternals Key Benefits
Never miss a performance problem with complete

application visibility to back you up
Reconstruct problems in great detail to accurately

diagnose root cause & eliminate guesswork
Proactively expose bugs before they cause major

outages, and continuously improve performance

Received Business Benefits
Revenue Productivity Faster

Protection Gain Time-to-Market
Cost Customer Brand Compliance &

Reduction Satisfaction Reputation Governance

Value of PM – IDC Whitepaper

Case Study

EMEA AppInternals Customers
Financial Services Government Manufacturing Retail
Other
Public Authority
for Social Insurance
Utilities

Thank You

SteelCentral AppInternals Architecture
Agent Based APM
DoThis
YouGotIt
Management Server

SteelCentral (APM + NAPM) Architecture
Agents + Network Based Instrumentation
DoThis
YouGotIt
NAPM Appliance Management Server
SteelCentral Portal

Thank You

Le Monde, 7 Novembre 2015

27th April 2015 http://www.blick.ch/news/wirtschaft/it-problem-bei-den-sbb-sieben-stunden-lang-gabs-keine-online-tickets-id3702093.html
Case Study: National Instruments
Industry: Technology/Electronics
Location: United States
Application: Java applications
Products: Riverbed AppInternals
The Challenge The Result

 Frequent releases to business-critical public website introduce  Reduced application troubleshooting time by 90%
problems
 Improved website stability and customer satisfaction with the site
 Complex conglomeration of web services (300 Java applications
running on nearly 200 JVMs) is difficult to debug and troubleshoot  Reduced issues introduced into production by 20% to 30%
 Performance problems sometimes caused users to lose time  Decreased MTTR; fewer team meetings needed to resolve
spent entering information on the site issues
 Tension between web support team and application developers  Supported six-fold increase in website updates
over causes of application problems
“I“Lorem ipsum dolor

can’t imagine sit amet,
someone consectetur
running a site of adipiscing elit.without
any real size Curabitur
thisut[SteelCentral
faucibus ex.AppInternals]
Aenean
capability.”
vitae luctus augues, sit amet volutpat tortor. Aliquam sem tellus, interdum sed neque vitae.”
--Eric
DuisMcCraw,
Pretium,global
Loremweb systems manager for IT at NI
Ipsum

Case Study: Allianz Turkey
Industry: Finance and Insurance
Location: Turkey
Products: SteelCentral AppResponse, SteelCentral Transaction Analyzer, SteelCentral
AppInternals, SteelCentral NetSensor, SteelCentral AppMapper

 Sluggish application response and page loading times  Faster application – average page load time reduced by 44%
 Troubleshooting and resolving issues took too long  Increased usage – average number of page views up by 45%
 Delayed information transmission to external agencies  Improved service quality – server response time down by 62%
 Faster time to resolution – some application issues are fixed
in minutes
 Better reporting and visibility
“Lorem
“It is nowipsum
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identify issues withadipiscing elit. or
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application ex. Aenean
themselves. In some
cases, problems
vitae luctus that sit
augues, took a long
amet time to
volutpat solve
tortor. can now
Aliquam sem be tellus,
fixed ininterdum
minutes.”sed neque vitae.”
--Neval Bircaner,Lorem
Duis Pretium, IT governance
Ipsum supervisor at Allianz

Case Study: Linkon
Industry: Services
Location: Sweden
Products: SteelCentral AppResponse, SteelCentral AppInternals

 Long response time on new seat reservation system causing  Response time cut from 25 seconds to 200 milliseconds, leading
end-user frustration to faster booking process
 Many transactions abandoned, resulting in lost revenue  Performance issues now quickly analyzed, diagnosed
 Complex IT system makes it difficult to pinpoint source and resolved
of problem  Significant time and money saved
“Abnormal behavior is now spotted in advance and the relevant people are now contacted with
“Lorem ipsum
concrete dolor sit
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has enabled us to elit.
detectCurabitur
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vitae never
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amet volutpat We Aliquam
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tellus, of how
interdum sedour system
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actually works .”Lorem Ipsum
- Duis Pretium,
- Hans-Olof Sjölinder, product and services manager at Linkon
Case Study: Hemit
Industry: Healthcare | Pharmaceutical | Biotech
Location: Norway
Products: SteelCentral AppResponse, SteelCentral Transaction Analyzer, SteelCentral AppInternals

 Slow access to key patient data systems creating  Enhanced user productivity
inefficiencies  Performance issues can now be analyzed, diagnosed and
 Extended logon times leading to lower employee productivity resolved
 Complex IT infrastructure meant issues often impossible to  Fast ROI – within days of implementation
resolve  Greatly improved application performance
 Logon times reduced, producing significant cost savings
“We’ve
“Loremseen
ipsumsignificant productivity
dolor sit amet, improvements.
consectetur adipiscingWe’ve been able
elit. Curabitur utto shave two
faucibus minutes off
ex. Aenean
the logon time for over 8000 people. With the average number of logons a day being five, we’ve
vitae luctus
estimated augues,
that sit amet volutpat
the productivity tortor. Aliquam
improvements sem
equate to tellus,$60,000
around interdum sed neque vitae.”
a day.”
--Dagfinn
Duis Pretium, Lorem Ipsum
Krog, service operation manager at Hemit
Case Study: Michelin
Industry: Manufacturing
Location: France
Products: SteelCentral

 Auditing applications during development phases  Optimized application and infrastructure performance
 Ensuring proactive monitoring and diagnosis of application  Improved diagnosis time thanks to both software and
and infrastructure performance infrastructure root-cause analysis
 End-to-end visibility of applications and infrastructure (during the
development phase, in real time and retrospectively)
 Application rollout time reduced by 30%
 Better control of IT investment
“Thanks to Riverbed
“Lorem ipsum Performance
dolor sit Management,
amet, consectetur we are
adipiscing elit.able to support
Curabitur two major
ut faucibus processes:
ex. Aenean
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vitae luctus
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businesssitapplications.”
amet volutpat tortor. Aliquam sem tellus, interdum sed neque vitae.”
--Jean-Noël
Duis Pretium, Lorem Chief
Simonnet, IpsumInfrastructure Architect, Michelin

Case Study: Mobistar
Background The Result Key Benefits

 Publishing, Broadcasting, and  A distributed SteelCentral  Much faster problem localization and
Internet AppResponse solution resolution across the WAN
 Inability to quickly troubleshoot  Monitor performance and utilization for  Real-time overview of network and
performance problems all critical applications and links application activity for all locations
 No real-time overview of WAN: who’s  Real-time and historical view of a wide  Avoiding equipment upgrade by
talking to whom, what applications. range of application and network detecting subtle misconfiguration issues
 Too much time fire-fighting, no time metrics  More time for business-critical IT
for new business-critical IT projects projects, improved IT support for
business strategy
“A few hours after installing the [SteelCentral AppResponse] appliances we were able to start analyzing
“Lorem
traffic ipsum dolor
end-to-end sit amet,
and could beginconsectetur adipiscing
to deal with our elit. Curabitur
first problems. There wasutvalue
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down all
corporate e mail. Fixing
- Duis Pretium, Loremthat was like getting a free server upgrade - a real money saver.”
Ipsum
- Eddy Straetman, network manager
AppInternals Walkthrough Video
https://www.youtube.com/watch?v=v57POi5srZI

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Important Note

This document is material for a customer presentation. It is not

© 2015 Riverbed Technology. All rights reserved. 1

• Tools Currently In Use

© 2015 Riverbed Technology. All rights reserved. 3

« If 10,000 people are down for 1h it is a 1 million dollar impact »

© 2015 Riverbed Technology. All rights reserved. 5

© 2015 Riverbed Technology. All rights reserved. 7

End User Network Web Apps Services Databases

© 2015 Riverbed Technology. All rights reserved. 8

© 2015 Riverbed Technology. All rights reserved. 10

Revenue Productivity Delayed

Unnecessary Customer Brand Compliance Risk &

© 2015 Riverbed Technology. All rights reserved. 11

Manage Issues Improve Collaboration Provide Stakeholders

© 2015 Riverbed Technology. All rights reserved. 12

High Volume Unified

© 2015 Riverbed Technology. All rights reserved. 13

High Volume Unified

© 2015 Riverbed Technology. All rights reserved. 14

Visibility Optimization Control

© 2015 Riverbed Technology. All rights reserved. 15

Unified Performance Visibility

Comprehensive Data Capture

SteelCentral: Your Command Center for Application Performance

End-to-End Network Analytics

© 2015 Riverbed Technology. All rights reserved. 17

Monitor All Transactions

Optimize End User

Measure Business Impact

© 2015 Riverbed Technology. All rights reserved. 18

Modern 2-Clicks Expose Powerful Flexible

NEVER MISS A RECONSTRUCT & DIAGNOSE PROACTIVELY IMPROVE

© 2015 Riverbed Technology. All rights reserved. 19

Click #1 You are only two clicks from an

Let’s drill down into the Monitor user experience,

© 2015 Riverbed Technology. All rights reserved. 20

Review all impacted

© 2015 Riverbed Technology. All rights reserved. 21

…and it is exhausting the server CPU!

This “CalculateGrowthRate” piece of

Run Google-Like Queries

Let’s analyse further Build and share

Analyze billions of transactions using All transactions not just slowest

© 2015 Riverbed Technology. All rights reserved. 24

Measure user experience, Validate that code performs

Deploy and monitor app in Test app for problems and

© 2015 Riverbed Technology. All rights reserved. 25

Never miss a performance problem with complete

Reconstruct problems in great detail to accurately

Proactively expose bugs before they cause major

© 2015 Riverbed Technology. All rights reserved. 26

Revenue Productivity Faster

Cost Customer Brand Compliance &

© 2015 Riverbed Technology. All rights reserved. 27

© 2015 Riverbed Technology. All rights reserved. 28

© 2015 Riverbed Technology. All rights reserved. 29

© 2015 Riverbed Technology. All rights reserved. 30

© 2015 Riverbed Technology. All rights reserved. 31

© 2015 Riverbed Technology. All rights reserved. 32

NAPM Appliance Management Server

© 2015 Riverbed Technology. All rights reserved. 33

© 2015 Riverbed Technology. All rights reserved. 34