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UNIVERSITI TEKNOLOGI MARA

INTRODUCTION TO BUSINESS (MGT 028)


INDIVIDUAL ASSIGNMENT (20%)

Assessment: Dimensions of Quality for a Product

You are required to prepare a report on 8 dimensions (factors/ characteristic) of quality for any
product. Choose ONE (1) product only.

The report should consist of the information below:


1. Cover page
2. Name of product
3. Table of contents
4. Introduction about the product
5. Dimension: Usefulness of the product
6. Dimension: Performance
7. Dimension: Features
8. Dimension: Reliability
9. Dimension: Conformance
10. Dimension: Durability
11. Dimension: Service Ability
12. Dimension: Aesthetics
13. Dimension: Perceived quality/ Reputation
14. Conclusion
15. Appendices
16. References
Students should discuss in detail by attaching pictures for every aspect of dimensions in the quality for
the selected product.

Guidelines:
1. Font: Arial or Times New Roman
2. Font size: 12
3. Line spacing: 1.5
4. Cover page

Submission Date: WEEK 12

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