APPENDIX A:

Letter to Hotel Owners

LA CONSOLACION COLLEGE of DAET

Daet, Camarines Norte

The Administrator
Platinum Hotel
Daet, Camarines Norte

Dear Sir/Madam:
We are fourth year Bachelor of Science in Tourism Management students from La
Consolacion College of Daet, Inc. and we are conducting an undergraduate thesis
entitled IMPACT OF COVID-19 IN THE OPERATION OF HOTELS IN DAET,
CAMARINES NORTE as a requirement to pass the course.

We would like to seek permission from your good office if we could conduct an
interview to selected respondent from your hotel We have chosen your hotel as one
of the participants in our research having been in operation during this time of
pandemic. We believe that the selected respondent from your hotel can give us
relevant data about the impact of COVID 19 in the operation of hotels in our town.
Rest assured that any information regarding the operation of your hotel will be
treated with utmost confidentiality.

Thank you very much.

Very respectfully,

CHRISTINE JOY B. NAING

VENUS ARRIAN POSTRE

APPENDIX B

Letter to Respondents

LA CONSOLACION COLLEGE of DAET

Daet, Camarines Norte

Questionnaire
IMPACT OF COVID 19 IN THE OPERATION OF HOTELS
IN DAET, CAMARINES NORTE

Dear Respondents,
We are fourth year Bachelor of Science in Tourism Management students from La
Consolacion College of Daet, Inc. and we are conducting an undergraduate thesis
entitled IMPACT OF COVID-19 IN THE OPERATION OF HOTELS IN DAET,
CAMARINES NORTE as a requirement to pass the course.

As a hotel staff, we have chosen you as our respondent for we believe that you can
give us relevant data about the impact of COVID 19 in the operation of hotels in our
town. We hope that you will provide us your sincere and honest answer in this study.
Please be assured that any information that you will give will be treated with utmost
confidentiality.

Thank you very much.

The Researchers
Questionnaire for the Respondents
Part I: Profile
Name of Hotel: _____________________________________________
Owner/Manager (optional) ____________________________________

Instructions: Please check the option/s that is applicable to you.

A. Profile of Respondents
1. Position
___General Manager
___Front Desk Officer
___Bellman
___Concierge
___Housekeeper
___Kitchen staff
2. Gender
___Male
___Female
3. Age
___18-25
___26-30
___31-35
___36-40
___41 and above
4. Educational Qualification
___elementary graduate
___did not graduate high school
___high school graduate
___did not graduate college
___college graduate
___w/ masteral units
___master’s degree graduate

B. Profile of Business

5. Business Location
O centro
O near centro or town proper
O far from centro or town proper
6. Type of Business Organization
O Sole Proprietorship
O Partnership
O Corporation
O Others
7. Length of Operation of Business
O 1-5 years
O 6-10 years
O 11-15 years
O 16 years and above

8. Annual net income before pandemic

 O Below P100,000
O P101,000- P200,000
O P200,001-P300,000
O P300,001- 400,000
O More than 400,001
9. Annual net income after pandemic
O Below P100,000
O P101,000- P200,000
O P200,001-P300,000
O P300,001- 400,000
O More than 400,001

Part II. IMPACT OF COVID 19 IN THE OPERATION OF HOTELS

Instructions: Please check the appropriate number that corresponds to your perceive
impact of COVID-19 on the operations of the hotel. Please rate your answer using the
following scale:
1 - Low impact
2 - moderate impact
3 - High Impact
4 - Very High impact

A. Productivity
1. Length of time a maintenance request
Is completed 1 2 3 4
2. Number of guests that check-in 1 2 3 4
3. Amount of revenue the hotel gets 1 2 3 4
4. Length of time to fulfill a guest request 1 2 3 4

B. Staffing
1. Number of employees 1 2 3 4
2. Salary of employees 1 2 3 4
3. Work schedule 1 2 3 4

C. Services
1. Guest Satisfaction 1 2 3 4
2. Implementation of Health Protocols
a.) provision of disinfectant and sanitizers 1 2 3 4
b) wearing of face mask 1 2 3 4
c) observing social distancing 1 2 3 4
3. Implementation of Safety Protocols
a.) provision of PPE (Personal Protective
Equipment) 1 2 3 4
b) handwashing before entry 1 2 3 4
c) disinfecting rooms after checkout 1 2 3 4
d) weekly disinfection of establishment 1 2 3 4
Part III. STRATEGIES UNDERTAKEN TO IMPROVE OPERATION
DURING THE PANDEMIC

Please write on the space provided the strategies the hotel employed to
improve hotel operation during the pandemic year?

_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
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Thank you very much for your precious time.