BOHOLST, RONELYN

BSHM- 3A

CASE STUDY #2

Effect of Pandemic in Hotel Industry

Corona Virus started at Wuhan, Hubei Province, China,

in December 2019 . Shortly after that, on March 11, 2020, the
World Health Organization (WHO) declared the novel corona
virus outbreak a global pandemic. All over the world, people
are cornered to their own homes and are not allowed to travel
not even to their’ annex town and cities. Canon Hotel same
like other hotels was not spared from this crisis. Mr. WIlbright,
the manager of Canon Hotel is facing a great dilemma. Canon
Hotel is a well known hotel that accommodate mostly foreign
guests from different countries. Now, at the height of
pandemic, Mr. Willbright is facing a great challenge. All of
the employees career including his is now at stake. Mr.
Willbright was called to attend an emergency meeting with
the board to present his proposal to counter act the problem.
The hotel has 45 total employees.

If, you are Mr. Willbright, what proposal will you offer to
save the employees from losing their job? What are the
possible changes that you can do to keep the hotel from
closure? Indicate the possible services that hotel can offer and
for the facilities to make it still serviceable to customer.
Answer:
Mr. Willbright, to save the employees from losing their jobs
and keep the hotel from closure during the COVID-19
pandemic, he can consider the following proposal and
changes based on the experiences of other hotels:

 Proposal to Save Employees and Prevent Closure

1.Diversify Services: Offer paid quarantine services to both
local and foreign guests, as this has been found to be a viable
option for some hotels during the pandemic.
2.Adapt to New Guidelines: Reshape hotel operations and
offerings in line with guidelines and recommendations from
authorities and world organizations.
3.Customer Retention: Focus on customer retention by
ensuring service safety and implementing measures to control
the risk of COVID-19.
4. Adaptive Capacity: Build adaptive capacity to cope with
the uncertainty of when the hotel's performance will return to
pre-pandemic levels.
5.Evaluate New Measures: Continuously evaluate the
effectiveness of new measures implemented to respond to the
pandemic.
6.Offer Competitive Wages and Benefits: Consider offering
higher wages and benefits to attract and retain employees, as
this has been a key strategy employed by hotels to address the
impact of the pandemic.

 Possible Services and Facility Changes

1.Paid Quarantine Services: Introduce paid quarantine
services for guests, which has been successful for some hotels.
2.Health and Safety Measures: Implement stringent health
and safety measures, such as regular disinfection, temperature
checks, and social distancing protocols, to assure guests of
their safety.
3.Adaptive Facilities: Adapt hotel facilities to serve the
changing needs of guests, such as creating dedicated
quarantine areas and ensuring adequate ventilation.
4.Communication and Promotion: Engage in frequent
communication with customers and promote the hotel's safety
measures to build trust and confidence.

By implementing these measures, you can potentially save the

employees' jobs and ensure the hotel's continued operation
during these challenging times.

The COVID-19 pandemic has had a significant impact on the

hotel industry, leading to a decline in travel and tourism and
resulting in many hotels temporarily closing or operating at
reduced capacity. To keep their employees and customers safe,
hotels have implemented various measures and best practices.
One of the most important measures is the implementation of
strict cleaning protocols to combat the virus. Hotels have also
adapted their services by introducing paid quarantine services,
grab-and-go meal options, and self-service facilities to
minimize contact and reduce the risk of transmission.
Additionally, hotels have implemented stringent health and
safety measures, including the use of associate safety devices,
virtual access to medical professionals, and the locking down
of recently vacated rooms. Hotels have also reduced touch
points and transformed the ways in which guests interact with
their spaces by removing and changing touch points to limit
exposure to germs. Furthermore, hotels are focusing on
resilience and innovation, preparing for potential future
outbreaks and adapting quickly to meet consumer demands
regarding COVID-19. By implementing these measures,
hotels aim to protect the health and well-being of their
employees and guests while adapting to the challenges posed
by the pandemic.
Hotels have been rapidly changing their systems to better
protect staff and guests during the COVID-19 pandemic,
including the implementation of contact-less payment systems.
Some examples of contact-less payment systems that hotels
have adopted include numerous credit card agencies, banks
and building societies, Google Pay, Apple Pay, Samsung Pay.
These payment systems allow guests to pay for services in a
secure and hygienic manner, without manual contact with
payment processing terminals. In addition to contact-less
payment systems, hotels have also implemented other contact-
less technologies, such as contact-less check-in, which allows
guests to book their stay, check-in and out, and access their
rooms and other amenities without the need for physical
contact with hotel staff. Contact-less check-in is enabled by
technologies like face, and voice recognition and is used in
many hotels around the world. Furthermore, hotels have
introduced key-less hotel room entry, which allows guests to
enter their rooms without the need for physical keys. These
contact-less technologies provide a safer and more convenient
experience for guests while also reducing the risk of
transmission of COVID-19.
SALONOY, ARIEL

BSHM- 3A

CASE STUDY #2

Effect of Pandemic in Hotel Industry

Corona Virus started at Wuhan, Hubei Province, China,

in December 2019 . Shortly after that, on March 11, 2020, the
World Health Organization (WHO) declared the novel corona
virus outbreak a global pandemic. All over the world, people
are cornered to their own homes and are not allowed to travel
not even to their’ annex town and cities. Canon Hotel same
like other hotels was not spared from this crisis. Mr. WIlbright,
the manager of Canon Hotel is facing a great dilemma. Canon
Hotel is a well known hotel that accommodate mostly foreign
guests from different countries. Now, at the height of
pandemic, Mr. Willbright is facing a great challenge. All of
the employees career including his is now at stake. Mr.
Willbright was called to attend an emergency meeting with
the board to present his proposal to counter act the problem.
The hotel has 45 total employees.

If, you are Mr. Willbright, what proposal will you offer to
save the employees from losing their job? What are the
possible changes that you can do to keep the hotel from
closure? Indicate the possible services that hotel can offer and
for the facilities to make it still serviceable to customer.
Answer:

To save employees from losing their jobs and prevent hotel

closure, several proposals and changes can be considered.

 Proposal to Save Employees

1.Offer Competitive Wages and Benefits: To attract and
retain employees, hotels can offer higher wages and benefits,
which is a key strategy being employed in the industry.
2.Training and Development Programs: Providing training
and development programs to ensure that employees are
equipped to meet new health and safety standards, which has
become crucial in the wake of the pandemic.
3.Balancing Employee and Guest Satisfaction: Focusing on
both employee and guest satisfaction to create a sustainable
business model that benefits both employees and guests.

 Changes to Prevent Hotel Closure

1. Special Offers and Discounts: Hotels can offer special
promotions, discounts for services, and action offers,
especially during the low season, to attract more clients and
increase customer satisfaction.
2. Health and Safety Measures: Implement stringent health
and safety measures, such as contactless payment systems,
contactless check-in, and keyless room entry, to ensure the
safety of customers and reduce the risk of COVID-19
transmission.
3. Adaptive Facilities: Adapting hotel facilities to serve the
changing needs of guests, such as creating dedicated
quarantine areas, introducing robot room service delivery, and
other innovations that reduce touches while streamlining the
user experience.
 Possible Services and Facility Changes
1. Contactless Payment Systems: Implementing contactless
payment systems, such as credit card agencies, mobile
payment options, and contactless terminals, to allow guests to
pay for services in a secure and hygienic manner.
2. Contactless Check-in and Keyless Entry: Introducing
contactless check-in and keyless room entry to minimize
physical contact and provide a safer and more convenient
experience for guests.
3. Special Promotions and Discounts: Offering special
promotions, discounts for services, and action offers,
especially during the low season, to attract more clients and
increase customer satisfaction.

By implementing these proposals and changes, hotels can

work towards saving employees' jobs, preventing closure, and
providing a safer and more appealing experience for their
customers during these challenging times.

The COVID-19 pandemic has led to significant changes in the

cleaning and sanitation protocols of hotels to ensure the safety
of their employees and guests. Hotels have implemented
various measures to enhance cleanliness and hygiene,
including enhanced cleaning protocols, reduced room
cleaning, contactless services, employee protection, and
hygiene kits.

Hotels have developed brand new cleaning protocols and

adjusted their services to combat the virus. This includes
implementing Covid-specific cleaning measures, and virus-
eliminating UV technologies, and increasing the frequency of
cleaning and disinfecting public area. Many hotels no longer
provide daily cleaning services for guests staying for longer
than one night. Instead, they wait until the guest checks out,
then go through a rigid cleaning process. This helps minimize
contact between people, thus reducing the risk of transmitting
viruses. To minimize physical contact, hotels have introduced
contactless services such as contactless check-in, keyless
room entry, and contactless payment systems. Hotels have
focused on protecting their employees by providing access to
virtual medical professionals, offering higher wages and
benefits, and implementing training and development
programs to ensure that employees are equipped to meet new
health and safety standards. Hotels have also removed all non-
essential amenities from guest rooms and introduced new in-
room hygiene kits with personal-size hand masks, gloves, and
other safety essentials.

By implementing these measures, hotels aim to provide a

safer and more appealing experience for their customers while
adapting to the new demands and challenges brought about by
the pandemic.