CURRENT TRENDS OF HOSPITALITY AND TOURISM INDUSTRY

 it is important for hospitality and tourism industry to stay up-to-date on the latest trends so that
they can take advantage of the many benefits afforded by these tools.

1. enhanced hygiene protocols they implemented better safety hygiene

procedures to ensure the safety of the guests and staff in this time of pandemic. All of the
hotels are making sure that they implemented a better procedure in ensuring everyone that
they are safe that is why they improve their healthy programs and they clean the facilities
24 7. Upon entering the facility, they have to check your temperature first and provide
alcohols.

2. Contactless Payments

This will allow travel companies to process payments much more quickly. It can also
enhance the customer experience because it is a time saver, and it has emerged as a
key part of travel marketing in the wake of the coronavirus pandemic. With travellers
nervous about the spread of the virus, many are reluctant to handle cash. Using
contactless payments as much as possible can also protect your own staff.

3. Robot Staff

Automation and self-service are becoming increasingly vital role in the customer experience;
therefore, Part of the reason why robots have become a popular technology trend within the
hospitality industry. some travelers may find it unsettling to be served by a robot, others may
welcome the opportunity to avoid interacting with humans while staying at the hotel. The usage
of robots can result in terms of speed, cost-efficient, and even reliability. the uses for robots
have actually increased in response to COVID, especially as they have the potential to reduce
human-to-human contact.

For instance, robots help automate check-in and check-out, carry luggage and acts as
concierges, or for room service.

4. Sustainability

Sustainability is currently one of the most popular trends in the hospitality and tourism
industry. Social and environmental issues are becoming more prominent in people's
minds. As a result, they are becoming more cautious about the brands with which they
interact. That is why the businesses are ensuring that they are environmentally friendly
where they are are now switching to recyclable plastics, reusable containers, and
ethically sourced products in order to gain the trust of their customers and to be safe. It
is because Sustainability saves us money by reducing spending and waste and it even
helps our environment.

5. Internet of Things (IoT)

 Guests are drawn to the concept of incorporating the Internet of Things (IoT) into a hotel.
It provides guests with a high level of comfort and efficiency, as well as a sense of
luxury, while hotel owners and operators benefit from higher efficiency, cost savings and
guest satisfaction.. Hotels that use IoT to control room settings, they may collect more
data on their guests, resulting in a more personalized experience when they return.

For instance, IoT technology can be used in hotel rooms to provide customers with a
device that associates with everything from the lights and air conditioning, allowing them to be
controlled from one spot. While in airports, luggage cases can be equipped with sensors that
will alert passengers when they pass by.