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UNIVERSITY OF THE EAST

Caloocan
College of Arts and Sciences
Department of Tourism and Hospitality Management

TECHNOLOGY TRENDS IN THE TOURISM AND HOSPITALITY INDUSTRY

Name: Jankarlvin D. Santos Date of Submission: August 24 2022

Section:HM1C

Course Code:AHM_2102

CHRISTI BLANDINA M. ALDAVE, DBA Instructor

1. Name of the technology: Keyless Entry Systems Industry: Hotels

Functionality: Keyless entry systems let you lock and unlock a door remotely using a digitally encrypted "key"
that is stored on a watch, tablet, or smartphone via a special hotel software. There is no need for conventional
keys or deactivated or easily lost plastic key cards. In addition, hotels won't have to replace lost keys because
guests won't have to bother asking for the key at the front desk.
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2. Name of the technology: Voice Control Industry: Hotels

Functionality: Hotel rooms may have voice-activated smart hubs that let guests manage the temperature and
lighting of their rooms as well as use entertainment equipment. The names of the visitors can also be offered to
such technologies, personalizing the overall experience. Guests can stay away from regularly touched items
like light switches and thermostats when their accommodations are voice-controlled. The visually impaired,
those with arthritis, and other disabled visitors can all benefit from voice control. Additionally, guests can ask
the voice assistant to draw a bath, start a movie stream, or pour a glass of wine after a long flight.
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3. Name of the technology: Robotics Industry: Restaurant/Hotel
Functionality: One of the most intriguing technological developments in housekeeping is the employment of
robotics. The epidemic has changed the notion of employing robotics from a revolutionary thought into a very
useful one. Robots are capable of cleaning and delivering contactless room services. Since robots have been
used extensively in industrial settings, including the kitchen, they are cooperative. These robots assist people
with cooking by carrying out a variety of duties in their homes.
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4. Name of the technology: Contactless Payments Industry: Tourism/Restaurant

Functionality: Accepting contactless payments is a critical part of hospitality and tourism technology. Travel
agencies will be able to process payments far more swiftly as a result, even in circumstances where
consumers lack access to cash or their credit or debit card. As a time saver, it can also improve the client
experience. After the coronavirus outbreak, the availability of contactless payments evolved from a
convenience to a crucial component of tourism marketing. Many consumers are hesitant to handle currency
because they are concerned about the virus spreading. Additionally, you can protect your own personnel by
using contactless payments as much as feasible.
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5. Name of the technology: Virtual Reality Industry: Tourism

Functionality: Although virtual reality is a young technology with many potential uses, its impact on the
tourism industry is particularly notable. After all, technology enables travelers to explore far-off locations from
the comfort of their homes and might determine whether they make a reservation or not. Virtual reality tours
allow customers to experience a wide range of items, including virtual tours of hotels, restaurants, national
parks, and even specialized activities. In order to better grasp the benefits, create VR travel experiences,
interactive content for websites and social media, and virtual reality tours of hotels and tourist spots.
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6. Name of the technology: CyberSecurity Measures Industry: Tourism/Travel
Functionality: Cybersecurity is a major area of attention for persons in the travel management professions
since organizations in the industry are more susceptible to cyberattacks and other sorts of data breaches.
Travel agencies are a target since they have a large workforce and have access to a multitude of client
information. In this industry, cybercrime and phishing attacks are two of the top worries, but because of the
modern reliance on data, organizations are also vulnerable to employee error. You must spend money on
cybersecurity training as well as a range of hardware and software options if you want to keep your business
secure. Maintaining compliance with laws and following data protection regulations are also essential.
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7. Name of the technology: Self Order Kiosk Industry: Restaurant

Functionality: Majority of this technology is you seen at McDonald’s, A new trend that is gradually replacing
quick service and fast casual dining venues is self-order kiosks. Kiosks are partly or very important for their
consumers' overall experience. For a number of reasons, self-order kiosks are becoming more and more
prevalent. By offering a superior digital experience and straightforward user interfaces, they enable restaurants
to surpass customers' expectations. They also provide clients more control during the ordering process, letting
them browse the menu and customize their orders with ease. A well-designed kiosk can help restaurants
increase average check size, order volume, and queue length in addition to improving customer experience. It
can also help your team avoid staffing and productivity constraints.
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8. Name of the technology: QR Code Industry: Restaurant
Functionality:The dining experience has always included crucial components including speed, efficiency, and
safety. However, they have gained even more significance in the wake of the COVID-19 problem. Using a QR
code allows your visitors to order and pay for their meal from the comfort and security of their own device. It
not only gives your guests peace of mind, but it also gives you vital data that you can use to speed up table
turns, lower labor expenses, and gain a deeper understanding of your customers.
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9. Name of the technology: Translation Device Industry: Tourism/Hospitality

Functionality: When a consumer checks into and out of a hotel, orders food for room service or in a
restaurant, or buys items from an accessible shop, translation devices can assist make their experience more
positive.With the rise of digital migrations and the globalization of business culture, being able to communicate
in a range of languages is becoming increasingly important. Advanced translation tools can prevent
miscommunications between hotel visitors and personnel. Translation tools can significantly enhance the
customer experience in tourist-heavy cities that welcome a growing number of foreign visitors each year. Being
able to communicate with visitors who don't speak the native tongue of the country is actually a big competitive
advantage in customer service.
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10. Name of the technology:Automated Property Management System Industry: Hotel/Hospitality
Functionality:A hotel property management system (PMS) is a collection of tools that hotel owners and
operators use to control many aspects of running a hotel on a daily basis, including bookings, front desk
operations, housekeeping, maintenance, billing and invoicing, analytics, and reporting. Hardware and software
are required for Property Management Systems (PMS) to enable hotels to automate administrative activities.
Customers will be able to engage with numerous hotel brands owned by the same company using one app
thanks to advanced PMS technology, which improves integration for hotels with many locations.
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REFERENCES: https://stasher.com/blog/technology-in-the-hospitality-industry/
https://pos.toasttab.com/blog/types-of-restaurant-technology
https://www.revfine.com/technology-trends-travel-industry/