JOB ROLE PROFILE AND PERSON SPECIFICATION

Post Title and Number: Market Management Assistant

Present Grade: Sc6 Dept: Housing Advisory Services

Service/Section/Team: Market Management

Reports to (title): Housing Supply Team Leader / Housing Standards Team Leader

Purpose of the Role:

The Market Management Assistants will:

• provide high quality and comprehensive technical and administrative support to the
Market Management Service in relation to any of the functions undertaken.

• help manage and monitor procurement, voids and repairs in accordance with the KPIs
set for the service.
• collate and analyse performance information and ensure accuracy and robust reporting
data for management and performance monitoring.
• ensure all enquiries into the team are dealt with timely and confidently and to have a
full understanding of the purpose and work of all areas within the service.
• provide an effective, efficient and customer focussed service in line with the Corporate
Policies and within national and local legislative requirements.

• provide high level quality and comprehensive finance support services across the
Market Management Service.

• accurately and promptly enter accurate data into systems.

Dimensions including Structure Chart:

1. Annual budgetary amounts with which the role is either directly or indirectly
concerned:

n/a

2. Structure Chart:

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Job Category: Administrative Revised: Feb 2015
 Housing Supply
Officers (x5)
Housing Supply Team
Leader

Empty Homes Officer

Market Shaping Housing Standards

Manager Officer (x5)

Housing Standards
Team Leader
Assistant Housing Co-
ordinator

Market Management
Assistant

3. Number of direct reports:

n/a

4. Nature of reporting relationship between post holder and line manager

a. Report to the line manager

b. Attend relevant Service and Team Meetings
c. Deputise on behalf of the Head of Market Management and other
Managers in Market Management (where required)
d. Regular email correspondence and telephone contact with line manager,
Market Shaping Manager, Head of Market Management

5. Any other relevant statistics

n/a

Key Accountabilities:

1. Monitor and track void properties through the process and produce
statistics and reports in accordance with the PIs. Ensure the keys to all
void properties are monitored and available for use in accordance with
the process.

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 2. Monitor the progress of day-to-day repairs carried out by the Council’s
repairs team and private landlords to ensure satisfactory completion
within timescales in accordance with the Council’s procedures.

3. 3. Liaise with the Council’s Compliance team to ensure that the annual
gas inspections are carried out within specified timescales and, if
required, arrange access to properties. If necessary, liaise with the
Legal team to ensure access to properties is provided.

4. Monitor and manage progress of dealing with complaints to ensure that

complaints are responded within target times.

5. Monitor the Market Management inboxes and action complaints,

members enquiries, contractor enquiries and other urgent requests on
behalf of the team.
6. Organise and attend team meetings and other project working groups,
taking notes and producing written records.

7. Utilise the Lagan system to monitor cases referred to the Property

Management Team by Customer Service Centre and follow through any
customer enquiries.

8. Access, update and maintain relevant administrative and information

management systems and databases, to support the work of the service.

9. Responsible for delivering, to a high standard, the finance and admin

support service, working across the Market Management as a pooled
resource to ensure effective operation of the services. Including but not
limited to data entry and analysis, basic accountancy, internal customer
contact, and understanding service specific financial and administrative
tasks.
10. Understand and be responsive to the needs of internal and external
customers, offering technical advice and guidance both written and
verbal, and always present a positive and professional image to the
customer, ensuring a high standard of customer service.
11. Proactively develop skills, understanding and abilities in delivering
support services to carry out standardised processes in a consistent and
efficient manner
12. Maintain clear and up to date records of work undertaken across the
Market Management Service.
13. Maintain a wide knowledge of policies, procedures and statutory
legislation and to regularly update that knowledge in order to give correct
service information and advice.

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 14. Collect, co-ordinate, analyse and interpret financial information to meet
statutory information requirements and data returns for the service /
department / Council
15. Undertake a range of financial and administrative duties to include use
of the Council’s electronic procurement systems as required by the
service.
16. Organise and prioritise own workload as appropriate, renegotiating
targets/deadlines as conflicting demands necessitate.
17. Maintain up to date knowledge to ensure effective utilisation of IT
systems used
18. Understand when and how to escalate issues to ensure requests are
completed within a timely manner.
19. Any other duties reasonably requested by management

20. Carry out all accountabilities in compliance with the Council’s Policies
and Procedures

21. To work as part of a team and to assist in the delivery and completion of
work projects, supporting different work streams, ensuring the
successful completion of the project.

Key Relationships (Internal and External):

Internal:
• Housing Advisory Service
• Market Management
• Managers across LBE
• TA Procurement
• Housing Assessment and Allocation Team
• Housing Options and Advice Team
• Voids, Repairs and Compliance Team
• Customer Services Centre
• Adult Social Care
• Community Safety Team
• Legal Services
• Environmental Health
• Councillors and MPs

External:
• Landlords and Agents
• Police
• London Fire and Emergency Planning Authority
• Voluntary and Support Groups
• Contractors
• Housing Associations Partners

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• Partner local authorities
• Probation Services, MAPPA
• Housing Associations/Registered Providers
• Third Sector organisations

Equality and Diversity:

The Council has a strong commitment to achieving equality in its service to the community
and the employment of people and expects all employees to understand, comply with and
promote its policies in their own work.

Health and Safety:

The post holder shall ensure that the duties of the post are undertaken with due regard to
the Council’s Health and Safety Policy and to their personal responsibilities under the
provisions of the Health and Safety at work Act 1974 and all other relevant subordinate
legislation.

For a more detailed definition of these responsibilities, refer to the current versions of the
Corporate Health & Safety Policy, Group Safety Policy and employee information leaflet
entitled "Health & Safety Policy; Guidance on Staff Health & Safety Responsibilities".

Corporate Health and Safety Responsibilities

All employees have personal responsibilities to take reasonable care for the health and
safety of themselves and others. This means:

1. Understanding the hazards in the work they undertake;

2. Following safety rules and procedures;
3. Using work equipment, personal protective equipment, substances, and safety
devices correctly; and
4. Working in accordance with the training provided and only undertaking tasks where
appropriate training has been received.

Employees shall co-operate with the Council by allowing it to comply with its duties
towards them. This requires employees to:

• take part in safety training and risk assessments and suggest ways of reducing
risks; and
• take part in emergency evacuation exercises.

Employees shall report all accidents, ‘near miss’ incidents and work-related ill health
conditions to their manager/supervisor/team leader.

Employees shall read the Corporate Health & Safety – Organisation Part B Policy to
ascertain and understand their responsibilities as an employee, line manager, Assistant
Director or Director of the Council.

Information Security:

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In order to protect the confidentiality, integrity and availability of Council information,
including information provided by customers, partner organisations, and other third parties,
where applicable, employees will comply with the Council’s Information Security Policy and
relevant legislation.

Statement of Commitment to Safeguarding of Children and Vulnerable Adults

through safer employment practice:

Enfield Council is committed to safeguarding and promoting the welfare of children and
vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council
will ensure that its recruitment policies and practices are robust, and that selection
procedures prevent unsuitable people from gaining access to children, young people and
vulnerable adults. All staff employed to work with or on behalf of children and young
people in the Council must be competent.

All staff working with Children & Vulnerable Adults should be aware of and share the
commitment to safeguarding and promoting the welfare of children, young people and
vulnerable adults when applying for posts at Enfield Council.

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Job Category: Administrative Revised: Feb 2015
 PERSON SPECIFICATION

Job Title: Market Management Assistant Grade: Sc6

Department: Housing Advisory Service Team: Market Management Hub

HOW TESTED
KNOWLEDGE, SKILLS & ABILITIES
Application – A

Job Specifics – Skills, Experience

1. Good all-round level of education with high levels of literacy and numeracy.

2. Excellent communications skills both verbal and written to various stakeholders within the public and private sector.

3. Experience of managing information and maintaining accurate, robust and accessible IT based records.

4. Good level of skills and experience in Information Technology including developing and maintaining bespoke software
repairs & maintenance packages (ie: Northgate or similar), Word and Excel packages, developing and maintaining
spreadsheets for processing large amounts of data/reports and power point presentations.

5. Commitment to work with office management systems and following and updating procedures ensuring that information is
accurate, accessible, consistent and up to date

6. Able to work flexibly to achieve tight deadlines using own initiative or as part of a team.

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 7. Experience of finance related support or business support roles including numeracy

8. Understanding of financial requirements of a local authority

9. Good knowledge of Microsoft Office suite including Excel

Desirable:

1. Business administration qualification

Competencies*:

Please choose a maximum of 6 most important competencies for the role from either the Staff Competency
Framework (up to SO2) Leadership Competency Framework (PO1 and above) and list here in ranked order. Candidates
will be asked to address these when making their application.

1. Driving Success 4. Give support

2. Planning and Organising 5. Investigate issues/develop expertise

3. Build Relationships 6. Manage Change

Knowledge*

Qualification(s)* 1.