No Scope of work Description of cost Estimated cost

1 Initiating Research knowledge about the project 200.000 VNĐ

life cycle, project management plan,
methods, and strategies for project
initiation

Looking for information related to 100.000 VNĐ

customer service recovery after the covid
19 pandemic

Project planning 100.000 VNĐ

2 Planning Build a project management strategy. 300.000 VNĐ

Keep an eye on finances, resources, and 700.000 VNĐ

job quality.
Plan a risk control strategy. 500.000 VNĐ

3 Executing Cost of distributing questionnaires and 300.000 VNĐ

printing questionnaires, reports, and
documents to stakeholders

Cost of analysis software 200.000 VNĐ

Data collection and analysis 100.000 VNĐ

4 Closing Inspection fee 300.000 VNĐ