Professional Documents
Culture Documents
Madeline Jacobson
They say the whole is greater than the sum of its parts, and that holds true in business,
too—the collective knowledge of your workforce is a powerful tool. That’s why
successful companies implement knowledge management systems.
An effective knowledge management system is a software solution that allows
companies to capture, organize, and share knowledge in a wide range of formats. This
preserves knowledge when employees leave, but it also creates a one-stop shop where
employees can learn best practices, how to troubleshoot common issues, and other
relevant information for their jobs. It gives employees one central location for shared
company knowledge so they never have to guess where to go to find the answers and
resources they need.
Knowledge management systems can be used to meet different business needs, such as
improving the employee onboarding experience or arming service reps with the
information they need to help customers. There are also several different types of
knowledge management systems with differing capabilities.
Below, we’ll look at a few of the different types of knowledge management systems and
how your business can use them.