IT Capacity

Management Policy
IT Capacity Management
Document Name: Version: 1.0
Policy
Document Number: ARD-IT-AVL-001 Process Owner: CTO
Prepared By: CTO Approved By: CFO
Endorsed By: CEO Date of Release: 01-FEB-2021

Version Date Released Change Notice Pages Affected Remarks/Changes

1.0 JAN 2021 All All Initial Version

Name Organization Title

Shrikant A. Kabboor Arada CTO
Shimmy Mathew Arada CFO
Ahmed AlKhoshaibi Arada CEO
Table of Contents
1. Purpose ................................................................................................................................................................. 3

2. Scope .................................................................................................................................................................... 3

3. Responsibility........................................................................................................................................................ 3

4. References ............................................................................................................................................................ 3

5. Definitions............................................................................................................................................................. 3

6. Objective............................................................................................................................................................... 4

7. Policy & Procedure ............................................................................................................................................... 4

7.1. General Policy .................................................................................................................................................. 4

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1. Purpose

Always ensure, sufficient capacity exists to meet the current and future agreed demands of Arada
business needs

2. Scope

This procedure applies to all the data generating IT information systems that are in use and not
planned for retirement/replacement.

3. Responsibility

Arada IT is responsible for ensuring appropriate usage review and monitoring procedures are in place
for all the IT information systems in scope.

4. References

4.1. IT Information systems

4.2. IT Policies
4.3. Others as applicable

5. Definitions

5.1. Arada: Arada and its subsidiaries

5.2. Company: Arada

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6. Objective

The objective of the Capacity Management process is to:

• Always ensure, sufficient capacity exists to meet the current and future agreed demands of Arada
business needs
• Monitor the performance of the existing capacity
• Ensure necessary capacity is available to deliver the IT services as agreed in SLA.

7. Policy & Procedure

7.1. General Policy

7.1.1. The Arada IT should ensure that sufficient capacity of all IT assets is maintained to meet
the current and future IT service requirements of internal users of Arada.
7.1.2. Capacity Management process should provide support to the development of new and
changed services by providing application sizing and modeling of services.
7.1.3. A Capacity Plan should be formulated considering the business requirements and
expansion plans of internal users of Arada.
7.1.4. Capacity Plan should document the actual performance of the infrastructure and the
expected requirements, considering the rate of change in services and service volumes,
information in the change management reports and Arada business needs.
7.1.5. Actual performance and capacity usage are monitored against defined thresholds,
supported by automated software as applicable.
7.1.6. All changes in the requirements of Arada IT services like change in service levels,
deletion, or addition in services, increase or decrease of number of users should be
considered as input to the capacity plan.
7.1.7. Utilization and performance data should be monitored, captured, and reported on a
quarterly basis for performance optimization and to ensure adequate capacity.
7.1.8. The Capacity Plan should be reviewed on quarterly basis and based on business and
performance needs.
7.1.9. Capacity Management should be the focal point for all performance and capacity issues.
7.1.10. The Capacity Plan should include time frames, costs, and thresholds for each of
the resources/ components that are being used for provisioning of services to the
internal users. Ex: Human Resource, RAM, DC, SAN etc.
7.1.11. Utilization and performance date should be monitored, captured, and reported
on a quarterly basis for performance optimization and to ensure adequate capacity.
7.1.12. Arada CTO with relevant members should conduct periodic meetings to
evaluate the status and performance of the Capacity Management process and review
the following:
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