2 An oftidemiy BEST:bé described avaplace (A) “Where people work in order to de liver goods and servi (B) _forprocessing information't allow ‘forefcene manager fe bus ness (© forreceiving and storing information (D) _forplanning, directing and controlling the operations of d business Which of the following conditions is MOST likely to existin a large company? (A) Few opgortunitiestérpromotion (B) *_ Very close siipervision i (©) __ Directcontact with managemeht (Dy \* High depres of specialization Which ft following are diane of the inkeduplicating process? 1. Itcanbe messy, H. — Thecopies become discoloutéd with age, II. The. copies fade when exposed to sunlight. TV. Gulylintitéd number of copies can be produced, )_ Tonly (B) -. Wand Henly (© and Worily. “°@) ” EL aheTV only A person! whbtompletes forth is ypb single comespdinilenice andatrerids tothe petty cash ita small office is usually referred to as (A) anandio-typise ®) astesographer © ackerkarypise ©) ‘alnailclesk Ge % 8. A.j86'tlescription is a document which pro- “vides ihfgrmation on the : tos oR ed aM rf Toquired to complete a task. oben if Wich take should be done ‘ 8 +p essential duties 6f « particular job (P) type of plison suitable for a job i Oneindication of good interpersonalzelations {nan offices the) (A) number $f memoranda dirculated amongemployees ®) number of visitors to the firm (©»" type OF deties that employees are , Tequired toperform | (D). ‘ mane in whic HIB MoVe8 epeak to “Pach other and to visitors ee sa ., Which of the following media coyld be used ., by.afirm to introduce.a new product to the public? i I. Television) IL Radio | Ti Posters TV. Newspapins “(@). Mandiitonty @®) angIVonly (QL. MandIV only @)> 1,0, Wand Whereis an attention line put in alettor? (A), Before the date ® doa © @) Afterthe ddaress sees.9 1 32 + Youure employedin the sales department of a firm which hus a switchboard operatos Which of the following should you say when receiving a calli yourdepartment? L — Thename gf the.firm UL. —Thename of the department ML Yourname ‘)‘Tonty (B)Hahd'TItonty (©) Ignd only ©) YMfandt ' ‘The switchbgard gperator has bega trying on behalf of ;mith to connect to banks with area codes 729, 736 and 862, but she keeps setting the busy tong, Whatction shoul she take?, " floid at het éatis unt she reaches “ the one of bank managers. ®) , Call phe-operator at the. telephone : ‘prppany and explain the protiem ©” | Advise Mr Smith to make the cals cetens ) Aa e Mr Smith o.Visit the banks 1 ontanother day. , Wastes You are.travelling to acountry which is one . » bourahead.ofyourjime, If your plane de: 12, parts at 12,00 naowand your flight takes one our and fiftewnt minutes, at whattime would you arrivesatyourdestination? (&) © 141Shours 8) 121Shours © 131Shours ©) O2tShours , ‘The mainteininc® féleman of ansorgantzation usually has to moveraround the departments atid is this seldom ivone office. Wiich of the following instruments should he have to facilitate contact with’him? (A) Bxtersiontelephcine (B) Intercoms © Paging devi @) Fax machine 2B 4 16, 17. Hf you are ill and-¢gnnot attend a job inte view atthe appointed tite, the appropriate action for you to take, would be to (ay senda letter stating that you are un- able to kega your appointnient ®) goin for the interview when you foul better (©) » inform shemiof your itiness by.tel- ephone and astifor anew dave (D) cancel your interview immediately ‘Which of the follGwitif péstal services should be used by a fit to'sert its afinval cata- logue tots customét2? (A) Special delivery {By Grainaty pose (C), "Retonied delivery (Dy Rents + Which of the folléning Postal Servicesis used when sending nioney and other val WME (Ad. . Gertificate of Posting. (B), Registered Post (© Redirestinn Service (D) —_Datapost © The letter-opaningimadhineis used to! (A) open bulkyenvelopes , (B) removéreriittances from envelopes (©) © opentiesidgsiot éaveleges {D)- "Ji cht away the edges of envelopes In which order shouldthe following names befiled? ys. | Fe ys 1" Capt Richard B Dundee "The Dundes Cake Co UL Dundee and Dandee Le Tv, James! Bydéa & Sons a) | Lain y ay ®): LILW, ©: iam ©) WW I1ip it wdelyusdaypet ete & . tnuatdobee sore ge 8) seg wine io nosnlecion vba 20}. ‘th.sing Ste i offi gto be | Changed: ag a piuatiatibal yt yee st hey Eee pele sche system? : siihtirectentasldb witstifes “38, el egg i : aegis . : ‘alte ith m0 Irwould be cheaper, ‘GA exeoutive Who has a “cxgadsion OF fi ‘would Be easier. een Tee filing’ ‘lerke can work more oe W OBOE sane cA eis vig cine le ey 21. _ which oribeitodingis NOT advantage of the decimal numericfiling system? asthe AB a a + o(A) sxBasyitranstor efile 1 (@)1.-4Possible dayton of files») (©: -Qverezowding afofficetpace : oI el © “Getmnttedexpenson of system sje ty hag eg ote al andbit (A): Tonly, ves a vat &) ‘s lend 22, + Which isthe BEST copying Wa fim fo use (© > Band ibonly where original, doguments me ‘be de, rss) o Tiana vionby stelidaete av dofices -Pholkdobyiie Heal cdpying “Blectrostatie process Microfi sprocess26. 21. 28. pee + Equipment that is mauirédwrgenitiyseyas delivered to-theraffiee in a damaged condi- tion, Which of the following netions should the receptionist take? . Nhat g ! (A) Refuserto accept it onithe grounds that the dtertis damaged, 4B) .-\ Make a note,of the damage on the delivery note, sign it, and inform 1: the supervisor of the damage. (©) Phone the:supplier, report the dam age, and follow hisor her advice. D) Sign the.dstivery noterait atthe sixsboppbrtanity inform the Ssispervisor.of the damage. 1 wal i An important customer has told the Fecep- tionist that he will be unable to keep an ap- ointment with th sales manager of the fol lowing day ashe will be out ofthe island, He “Asks to see-the sales manager now. ‘Wi should the receptionist do? (A). Checkthe sales manage Y‘appaini: ments for the day and discuss the mater with ber...» a B) *Askthe'ctstomer to ry and keep his appointment the next day. (©) Offertamakea new appgintrent for the customer when he returns from * overseas: | ae (D) Suggest that the customer explains his'situation to the Sales mandiger and let hendedide what to do. For which of the following reasons x receptionist keepa diary: s+ igh the (A) Forplanning or scheduling activities for the company ee (B) | Toinformirnanagemnt abotitié poe of staff tittie: “Paying (© To serve as a reminder about “> scheduled appointments" ©) For maintaining a record of the persons who visitthe company \29.4\.udovin camera’ mectingtivene which ig a anh (4). notopento the public (B)i-~ revarded.on tape for review * o(C)-~ - carried en pnderclose serutiny (D) * opento some méinbers of the public 80.» VA term usedzo desctibe a committee which has been setup to deal with a specific mater is (A) ad hoo (ante (BY centrak so (C) general s+ @) administrative A quorum is constituted of the 1 Do gating amber af peers be resent for a meeting t0 be called sto order (B) specific executive members who timustbe present for a meeting'to ~ . beconducted (©, , 5 gxéclitive members of the commit. tee Bresént it the meeting €D) ‘number of members present at a 1 meeting , For which of te following reasons would the chidieriiai! of the boatd: ofa company postpone ‘emeeiag? °“Tax)" apsilace oftwo company directors “(BY"" Misplacement of the the Jist of Ee amembers: (© ** Abiencoofaquoram ‘D) , Failure'ty prepare: the chairman's “agenda‘oi ie ssi ‘eqrotice of prododutestdbet vprifuetnngtensse b= sented ati jal general ietng? sraais hig folldwed after @ feces gs OIE se ei froin a Le ae ecru: 2 z ae a “TevGantes oftheepreviousinecting feed ire the chairman dens ate 1: @hroalatower aes mindtes fo relevent Ju Jide» «tTreasarer's repr Fore astfinan- = cit sit cial year gy, Reports of the smectings: of sprepteaiogoddaneopyotthemnin- sapinlet a xb-commtoathol uring he Se eR ‘py the secretary on oe Sagres +3 > ‘Tamtsonig “©, Wand only ©) © Lilandoniy: ving fom NY * "18pm Barbadas to Taran aE es suds tego me Taf Qs Be |The seh we shows that the ee et willy on in anaes vy “worst ‘ fro! dos. How long vil heaters reales nd in Antigy ntigya? 7 nities awe hours Sarina &) 4poure 25 ng (©), Shours30mifhutes ©) 77 hours 30 ites *” vu:36.° inthe Caripbean travellers? cheques may be | puchased from aan \ (A) :gommercial bank (B)!. evairling office ” (©) wavgiagent | (Dy “he 37. | The purpose ofavisajs to eadigy QI eal (A) record the entry into ing exit from a | country = == |. 3)... verify that ll taxes were paid in your vo cra ve OOH watt (Gi. introduce a Berson to a foreign coun- 1 uy | ay “grant perntission toa traveller to enter ig vq @esuntty ; 38. Which of the following tasks is NOT func “tioe? of thé Human Resource Offie? vr -Brepaging chégues for training spe- 1 halisis ih (B) —_Bvalvating raining programmes (C) Arranging for ethployee induction (D) Preparing staff records «hay 39, There isa growing feeling among staff that concems over their general welfare are be- ui» ing overlookedbyimaadgement) Whatisthe |. SRIRST action thdtsliould betakeiby staff to improve the sinyation? "7it0 (8-00 Request ameeting with the Human wii se text oReséunee Mlantiger, (B)r-. Take industrial action. + + pq (ithe “Inform the trade union. ¢ (D) _Insistthat the headlof the ongenisation | meet with workers immediately. 40. ‘The Human Resoutce Manager bas osked wwolestein the department toveolleet relevant +, ducurnents for interviewingapplicants forthe position of file clerk. Which of the following documents must be giver! to the Human Re~ source Manager?’ «ve a Le suob description IL. ~ Jobspecifieation TL Gompeny fnanual TV, coi agumés:of.persons-being inter- viewed "su. 1 (A) Uland IV only (B) I, MapdlVonly © LilandIvonly ©) 0, Mendlv Ai. Which of the following records would show + anerployyee!sduries| grade and salary? 1. Theemployment contract I. _ Thejob specification I. Thecompariy manual 4 (A: Land only » @) — TandiSont (©) Handi énly ©) Manda Ariat ghee tae 42... Which ofiie folldwingservices would ust- ally be offered to customers who have fixed deposit acgounts atacomimercial bank? s-onigavisigs accounts: TL Withdrawals on demand with inter- esjeatned + Degmission.to write cheques on the hat soarvaecounts + (A). Tonly. B) wilandilionly « (Che legals ©) . 1. Bandlll-3- aistornersvtio tie credit feoilties sishd ABs expectiorsoaiveretevsteoRpearoents and puionases madeteschimanth onven evo sent “(agp a nevaioet sPonceeae () vadvieesionwsn et shoe “don : (© Toraguteclébioal work! @) sspeeetietionty seoes re : pad se Wiebofahe Following doeumetits is sent By | he vendee wherhesustomer bas been Ut- erchargedt? ‘a 8) QO» © cron whighisantiigeesangemumber Of = voices during ‘the month could increase ‘its. efiiciencybytsing F wa 46. Which of the following types oF cheaves Should the dtawer usq)fo ensure that the. money statedionttis giv8n tottiefpayee™? ah ie gats eee ad vil (a) ssosha.open cheque. : @B) - Apost-dated cheqie pH Op jak crossedohequs a . “(Dy strAsoouptér cheque. Sue ‘ “aha, do» ~Incebder to'ljeck payment ark HBS Tr corded on mepitlystatoments from fhe ‘bank | azcurront accpjint holder shoul pRERSS Zl Wied 3, : (A) * staterfent dfacedtint | | ®) sfiation statement © palgepedhest 5 5 ©) jal staternent51!" Whatshoud alee doit the number of tems ‘Weifig delivered ists thuerthat shown on the delivery note? nom vod oe getastto-deeept delivery. 1B) © Retief tee govds and ask for urgent hi alelfvertrOfithe correct order. (CoH to anéseptithe’ delivery and ask the com- «i aLls pati td send the outstardirg items. bs (Dy PWitite te'stiottage on the delivery crate before'stgning for receipt of sags tHiggbolis:? | (Ay? Reptimantll the delivery agent and 52) Whenrecondinginvoicesin the sales day book, i | which of the following should beentered? 1 Date IL Namesof customers TI. Invoice numberand invoice total IV, Termsofssale (A) Land it _, B),,, Hgnd Monty © (oy Stand onty (©) UML MandIv 53. Which ofthe following statements are NOT relevant to the stock card? (A) ___Ikshows information relating to the ‘maximum quantity of stock kept (B) _Ikisused to maintain the stock at the required level (© Bachstockroom item is recorded on separate forms. (D) _Aninvgntory can replace this form ‘54. 56. 87. dantity TWO types of tale Fie at werios ane 1. Warehouse TL: Wholesale 1 Marketing" * IV. Retail (A) Land til only (BY. Wand Vonly be (©) Tand Thonly }) (D) ‘Tl and IV only ay Loot ‘The-dbaustene whi lists thejifems that « custofad? Wishes to Boy from a“supplicr is called (A) anotder * ut 4 @), aninyoices) 1 (Oe sPquisition., oF (D) “acreditnote Apinvoice dated 6 May was billed for $500 AW Monde ekBadtse6Ac de Da% The terms wre 2/70,N/30. if thé custémer piys the bill on 19/May, the amount payable is (a) $487.50 B) — $48025. © $471.75 (Dp) 847075 ' Which of the following items of information should be included in a produetion-planning. master? ‘The description and quantity of ma- terial required I The machines and equipment to be used TH, The labour required TV, Thetimieallowed for completion (A) Tand Tonly (8): 1, Hand HLonly (C) Hi, Mand IV only (D) LU, Mand Iv~10- “+. Ahab agtion shanlg.youdake ifsyou are of io fered iei}eh- which you! do. NOT wish to Bccepth Sel aah € / Saamese | © Consignment ante. 4 inary Resqurce: officer (@) Destination shest Ay o for nottaking the'job: (C) Billofsight Se ihe ne ‘Resource ©) Bilhofiadinig ee nh vio at 0 y 2: + SYOURURGEBS Ug the job, .» Wiite aeleftectiatking the Human 59. Which order Should be used-witéit writing a writ EV. + Tntétestin the position’ Jetter of application? * : io “Bint declining the L ‘Qualifications deat @) Desidesthatieghe cotipany does not IL List of references 1 hear from you they Wilt know you STIL. Request foriarvinteriviewr! re not sing thet 14) WL Wand oT (8) ULL, Wandl.. () LW, Dfand Ir ‘ ©) I W-Fané . ‘wyay assy. ro TIM 1s CALLED CHDCK Your ORICON THiS Test, rune ce igi ot onteisy sion