4 ‘An application for the position of des- patch clerk was addressed to the company. To whom should the mail clerk send the application? (A) Shipping supervisor (B) Administrative officer (©) Marketing manager ®) Personnel manager In the business of a sole trader the deci- sion of what to purchase is usually made by the (A) stock control clerk : (B) purchasing manager : (C)__ proprietor ) cashier Assume that you are a new employee in a large. firm. While you are awaiting instructions from your supervisor, another employee asks you to help her with her work. ‘You should tell her that (A) you are a new employee and un- familiar with her work (B) she should try to complete her Work even if she has to work late (C) you are willing to assist with your supervisor's permission @) you have already been given the work that you are supposed {0 do Your supervisor gives you oral instruc- tions which you do not fully understand, ‘You should (A) ask another worker before start- ing the task ) ask your supervisor to explain what she means (C) ask your supervisor to write out the instructions (D) start the task and hope that things will become clear as you work 5. F 207 ‘Which of the following attributes is NOT required of all beginning office workers? (A) Punctuality (B) Initiative (©) Ability to calculate accurately @) — Apleasant disposition Lee of the Sales Department asked the telephonist to transfer a call from a cus- tomer to Mr. Field of the Accounts Depart- ment. Ifthe call is disconnected while itis being put through to the Accounts Depart- ment, What should the telephonist do? (A) Telephone Mz. Lee, explain what happened and offer an apotogy. “@) Telephone Mr. Field, explain what happened and offe: an apology. (C) Leave the line open so that the cus- tomer can call again (D) + Ask Mec. Lee for the customer's + umber, call, apologise and con- ect to Mr. Field. Which of the following items of equip. ment must be used along with the fax machine in order to send a message? (A) Telex (B) Telephone (©) Printer @) — Photocozier In business a memorandum is used {A) for short letters (B) in place of post-cards c) for internal communication () as a memory aid A dusiness.létter which begins with the salutation “Dear Sirs” should end with the complimentary close (A) Yours sincerely (8) Your affectionately (C) Yours faithfully ©) Faithfully yoursn. 12. 13. oe DD LEY OOS OE information on a specific topic, one should consult the : (A) foreword (B) title page (©) bibliography @) index ‘You have been asked to arrange for per sonnel in several different locations to speak to each other without a personal meeting. Which of the following tel- ephone calls should be used? (A) Fixed time ®) Collect eee @) Conference As a wages clerk, you are instructed to remove some PAYE Income Tax docu- ments to make room fornew ones. Which of the following employees’ tax docu- ments should you dispose of? 1. Current emptoyees who are on minimum wages HH. Employees whe have been trans- ferred to other branch offices HI Employees who have left the Company over the last five years IV. Employees who have retired for more than six years (A) Tonly ®) Tony (©) Tand IV only @) 1, Wand Monly Which of the following devices would alert the person carrying it to go to the nearest telephone as quickly as possible? (A) Beeper @) Pocket radio receiver (©) Two-way radio @) Cellular phone 900851/F 2001 14. 15. 16. 7. A cheque which has been sent to your firm. is made payable to another firm. What action should be taken? 1 Forward the cheque to the firm to which it is made payable. T. Change the name on the cheque, initial it, and notify the sender. If, Make a note of the error in the Remittances Book. JV. Retum the cheque to the sender. (4) Donly (B) and M only (©) Mand I only (D) Mand IV only Which of the following media would be MOST appropriate for sending additional funds to your boss, who is on an overseas business trip and is scheduled to retum in three days? (A) Bank draft (B) . Certified cheque (C) Telegraphic money order @) Postal order A draft of revised procedures for handling mail is to be prepared and submitted to the Office Manager. Which of the fotlowing media should be used? (A) Letter (B) Report (©) Statement @) Note Which of the following BEST describes te “Poste Restante” mail service of the Post Office? (A) Mail for which no postage is required (B) Mail sent to persons with tempo- rary addresses (©) Mail service used by non-profit or- ganisations, charities and the blind -@) Mail sent in which delivery is made by special courier after normal business hours GO ON TO THE NEXT PAGE -3718. 1. Which of the following would ensure the efficient management of records? 1 Easy retrieval B, Preparation of paperwork I. An auditing system in place IV. Proper storage facilities (A) land I only @) land IV only (C) Wand If only ©). Mandiv only Which of the following refers to suspen- sion filing? (A) Correspondence being held in a temporary file @) Fite folders hanging from a rail in a filing cabinet (C) Collection and storage of files being done at specified times (©) The action of removing a folder from the filing cabinet When a file has been requisitioned, im- Portant information about the loan of the file should be recorded on a/an (A) index card : (B) — outecard (CY © card indicator @) guide card Under which of the following civeum- stances is a cross-reference used? (A) A file is missing and a temporary file is opened. (8) Corresponderice has to be seen by two or more persons. (C) Correspondence is transferred to inactive Biles, (©) Correspondence could be put in two or more files. 24. Firms which have to retain large volumes of inactive files and have a storage space problem should use (A) hanging cabinets 8) accordion files (C) microfilm ©) suspension folders To find a file in @ numerical filing system one must first refer to the (A) visible index (B) index cards (C) strip index @) routing slip An alternative system that may be used in pleee of a tickler file is alan (A) ‘executive diary (B) — card/pocket calculator (©) filing cabinet (D) indexing cabinet With which of the following should a re- ceptionist familarise herself, before setting up appointments? ‘The pattern of her boss’ work day UH, The correct procedure for greeting callers TL The filing method used by the company IV, The intercom numbers for each member of staff. (A) Tonly (B) 1, Mand Monty (C) . 1 Wand IV only ©) 0, Wand rv only FON TA Teng yee27, +5. ‘The item of information which is LEAST. 30. likely to appear on aregister of visitors kept by areceptionististhe (A) reason for the visit B) time of arrival of the visitor © name of the person Visited (D) name of the visitor Ee An urgently required piece of equipment was delivered to the office in a damaged condition. Which of the following actions should the receptionist take? (A) Refuse to 8ccept it on the grounds that the item is damaged. (©) Make @ note of the damagé on ihe ae delivery note, sign it, and inform 32 the supervisor of the damage, (© Phone the supplies, report the dame : ‘age, and follow his or her advice, (©) — Sign the delivery note and at the Bist opportunity inform the super. visor of the. damage, ‘The person who Moves a mation ata meet- ing has the right to reply after the motion ‘has been (A) adopted : " @) Tecorded ©) seconded ©) spoken Members who cannot attend a meeti ing at which officers will be elected but who wish to vote can do so by 7 (A) poll ®) proxy ee (©) order () daliot 2009517 2001 ‘The term ‘matters arising thereon’ on an agenda provides for discussion of topics (A) listed on the agenda B) which members want to add (© related to the minutes (©) on correspondence presented The notice and agenda of an Annual.Gen- eral Meeting of a public company should be sent to shareholders at LEAST fA) 2-3 days before the meeting (B) 6 - i days before the meeting (©) 21 days betore the meeting (©) one month before the meeting Which of the foitowing items of informa: tion should be put on an agenda for 4 monthly General Mesting? L_ Place of meeting Ts | Business of meeting UL "Names of members IV. Date of meeting (A) only (B) Land TV only (©) 1, tand if only @)" 1. Hand IV only Ifthe number of persons required to form 8 quorum is NOT present, the meeting must be (A) adjourned ®) postponed (©) conducted as a sub-committee @) conducted as an extra-ordinary meeting ‘You are travelling with TTS1,650. IF this amount is converted to ECS at an ex. change rate of ECSi = TT$3.00, it will be equivalent to (A) $495.50 @) $500.00 (© $300.50 @) $350.00 GO ON TO THE NEWT pen‘An executive is sched led to attend an overseas meeting and will have to make reference to comespondence on file. Which of the following procedures would BEST ‘be used to allow him to have the relevant information? a) ®) oO ©) Which ‘Make copies of the correspondence, Give him the correspondence from the files and ack him to sign for i, Give him the relevant files and ask him to sign for them. Meke a summary of the corre- spondence. Of the following actions should be taken after copies of minutes of a meeting have been prepared? it . i, Nv. cy) (By © (Dy Put a copy in the minute book. Send a copy of the minutes to all members of the committee. Cross-reference minutes to the files. Extract information and prepare for relevant files Toaly Tand only ¢ 1, Wand I only I, and IV only ‘Which of the following services is NOT pro- vided for by the Human Resources office? (a) @) co) @) Health and safety Education end taining Induction and orientation Produetion and maintenance Which of the following cecords would show an employee's duties, grade and salary? L o mH (a) @) «) @) 9S1/F 2001 ‘The employment contract ‘The job specification ‘The company manual T and I only Tand I only 1H and Dif only 1 Mand I 39, 41. 42. An employee's gross earnings were $182.80. His stammtory deductions totaled $22.00 and voluntary deductions $9.80. ‘How much was his net pay? (A) $152.00 @) $160.80 (Q $173.00 (@) $214.60 A job specification gives the (A) general description of the duties which are to be performed B) _listof personel qualities and skills Tequired for performing the job (C) identification of tasks and specific times required for performing a job @) evaluation of a job to determine | the wages for its performance Shortlisting of applications is carried out (A) when making thetistof applicants to be interviewed (B) when preparing personal record cards for new employees (©) after the applicants have been in- lerviewed (D) after applications for an adver- Used post are received ‘What steps should « businessman take if his cash book and bank statement show a difference of $20.00? (A) Reconcile his bank statement with his cash book. @) Regard the $20.00 as interest on _ his current account. © Inform the bank that an error has been made in his account. (PD) ‘Write a cheque for $20.00 to bal- - ance his statement with the bank. GO ON TO THE NEXT PAGE43. a. A customer wishes t0 pay a shopkeeper 45, To pay his account in cash, a customer ten- with a cheque which was paid to him. What ders: must he do before passing the cheque to the shopkeeper? = Five ~ 520.00 bilis Three — $10.00 bills (8) Write ‘Ale Payee Only’ on the beck Ten — $5.00 bills of the cheque. Nine = $1.00 bills (8) Remove his name from the cheque, Twenty ~ 5¢ pieces write the shopkeepers name and initial the change. What sum of money does the customer (©) Sign his name at the back of the pay? cheque and request that payment (A) $189.00 be made to the shopkeeper. Gh eae (D) Present the cheque to the shop- 7 eper with a letter asking the © — sisr bank to give him the money, @) $195.00 Which isthe BEST method of paymenttor 46, Ip the cash book, all monies received are Purchasing a box of paper clips for a com- indicated asa pany? (A) credit entry (A) Money order (B) debicen ®) Credit card (Ch deposit accounc © Cash @) ‘credit account ©) Cheque ee Jtems 47 - 48 refer to the Stock Record Card below, | STOCK RECORD CARD Item: Bond Paper Minimum Level — 40 Supplier: Réss Lid Maximum Level — 120 Quantity Date Received Quantity Issued Balance 47312001 5/3/2001 10 6/3/2001 Which of tte following amounts should 48, What should be the minimum stock level be ordered to maintain the minimum level Of envelopes, if the rate of usage is calcu- fon the Stack Record Card? lated at 50 per week, and 2 period of two ‘weeks is allowed for delivery? (A) oi ® 21 (A 50 © 29 @) 100 ©) 45 150 @) 200 GO ON TO THE NEXT PAGE 00095 iF 2001~3- HLY Which of the following items would ag. Stock clerk be responsible for ordering? 1 Postage stamps H. Peng TL Typewriters V. Typewriting ribbons A) Monty ) Mand tV only © Landry ony ©) Lu tanary Ham 50 refers tothe pricelist below, 53, 2 wpewriters @ 32.000 eg = $4 000 | Less 20% trade discount “esh discount 10% for payment within 10 deys H the goods were paid fot within I0days, Eng 8s the price paid on the type ers? (A) 82.800 ®) $2880 : © $3200 ®) $3 600 i, Which of the following sets of informa tion is NOT required when preparing Purchasing requisitions? (A) Date, reference, uantity ®) Description, department, signa. ture (C) Transport, tax, arrival time ©) Sender, ‘catalogue number, sup. Plier F 2001 I. Lower the price of the item, 3. Carry the item at the same price, HW. Store the iter foranother season, WW Arouse interest ip the item through advertisement, (4) TandMonly @) Vand IV only © Wand I only ©) Wand rv only Which of the following shoula NOT be fo. @ und on a job card? Materials to be used Cost of the item ) Instructions to the operator Completion time A time card is uséd when calculating the (A) salaries for monthly paig work. ers (B) machine hours needed for a job (C) time required to complete Job ©) wages for hourly paid workers i COON TO THE NEXT Pagea 57 refer to the following invoice: No. 198 GARDEN SUPPLIES & PLANT CARE SERVICES 21 Happy Sureet Bushey Park To: MrDLee 10th May, 2001 50 New Lane Mountain View Your Order No: 483 Qy Description Unie Total : 8 s L Model G — Lawn Mower 556.00 $56.00 : Tecms: 25% Discount if paid within 7 cays 10% within 14 days“ E&OE NB0 58 The lewers “E.de OLE." on the invoice 56, How much should Mr. Lee pay if the bil indicate that is settled on 16ch May? (A) Ms. Lee should not regard this (A) $255.60 Gocament as a request for pay. 8) $330.00 mene © 417.00 () Garden Supplies & Plant Care ©) 3556.00 Serviees can come! any enor miads when preparing the bill (© Mr Les cantold Garden Supplies 57, What ig the LATEST date by whi & Plant Care Services to the Mr Lee is required to pay this bil? terms of sale as shown on the invoice (4) 17th May, 2001 ©) Garden Supplies & Plant Care ®) 24th May’ 2001 Services may not have included (©) 31st May, 2001 ail the items that Ms, Lee on. ®) 9th June, 2001 dered 00095176 290158. Which of the zotowi —lo- Ing should appear jn allended., 'S parent or a resume? Name of applicant T. Position for which application is made TM. Schools) applicant 1M. Name of applicant euardicn (A) Land tf only ®) Wand W only ©. ttand monly ©) 4,0, Maney 59. 60. (A) lewer of acknowledgement (B) letter of acceptance © memo ©) job leter Which ofthe following suidelines should be followed during a job interviennn E Be pleasant ang alert 0 Re COUREOUS When answering M1. Maintain eye contace with the interviewer TV. Avoid giving one word answers, (A) Tand TV only B) 1, Mend i only 1 Wane only (2) 1, Wanaty IF YOU FINISH BEFORE TIME IS CALLED, CHECK YOUR WorK ON THis TEST, 90951/F 200;