al rea ‘ ifonihips “yetwgen employees apd Uicit P supervisor? Pay : Production in Staff morale : Wh}. Staff welfwe’ b> 7 TAY, Labour tunover: t wy @. LO f OP) & Vand Hi only Land 1H only Mand Itt only Mand LV only “Inu sual fem which is Owned dnd man- Aged by the same persgn, decisions on 1 pate noauters ato usually made by the aceoumtan’ $y personne! officer companiy secretary proprieior » ' a 1f-100,,copies Of a ofi¢-page techpical Tepart were needed for a mecting to be {held inthe noxt hoot, which ofthe folloW- ing processes Would it te BEST to ust? z Spirit master: nd spiritduplicaior Original and phetocopier {5 Metal plates and offset litho + 8. Electronic stenci{ and ink duplicator Lani airleyjer form should NOT be used “whore ‘ t (A).~ registration is necessary P(B)}- there is an enclosure. io GY). the address is. a post office (2), Slumping is done tough frank 1796 A customer called about a tetler whi ad been sent to the firm a mouth ag However, the letter could not be fou ‘To which of the following should the ma clerk rofer, to determine if it were 1 ceived? (A) Correspondence (a3) Mail register (C) Postage book (D) ‘Mailing list Aurafi of revised procedures for handlig* ‘ail sto be prepared and submitied tou Office Manager. Which of the followil formats should be used? (A) Leuer (B). Report (©) Statement () Now ‘On receipt ofan incoming lever, the clerk's first action should be to (A) hand It to the supervisor (B) route it correctly C) cod (D) —date-stamp it Which ofthe following procedures is proper business telephone ctiquetie? (A) Answer the telephone as soor itrings. (B) Thank the customer for callin (C) Allow the person who calle ‘end the conversation, (D) Answer the phone with a che “hello”. A PBX systom is used 10 facilitate (A) oral communication i (B) . written communication (©) retrieval of documents (D) storage of documents GO ON TO THE NEXT PAl“AWwtileh o€ Ud foltawivig situations would ey afite to be erasiti as Jae theprganlgaildn jas stopped thy. “lng froin a particulae supplict, © Avconipany ‘with whiel the of- © ahisation deals as changed is sraing, ‘A.company witli which the or ‘attigation deals has changed its Le address, by reference number : by-ohdéernunbet i SqD)t parsley ‘ eS i f _Awhgr p file nas be eauiiiono ip estston About the Joan of the oul iid tie qocotded on aan \ AAS Pine ear 5 CB). out dard, 5 (C)4%, ate jnuicator é ~ (Dye “guide care on 5 Phe is 8 ‘ "Tus ‘whicl of the following conditions 2 would across reterceshet be prepared? (oo desi onieshiedene have Lobe placed in the. sans GEES ©"Gnie pidde of correspondence tis {be placed intwyoormore fies. antes 1s to be seen by 14, Theconreét procedure fora seceptionistio use when intfoducing’a visitor is to an- “nounice the person's name name andl company name, ttle and company Tiame, company and ttle 8 15. "Which of the following actions mustNOT be taken by a secretary before a mecting? (A) Ask the Chairman to confirm the i minutes. (B), - Prepare the Chairman’s agenda, (©) +, Circulate the minutes to persons : invited, i (D) © Colicct all items required for the i Ineeting. (16, Assume that you have been elected to be "secretary of your school’s thrift society. ‘Which of the following gives the correct sequence’ of the items to be put on the ageuda? 1° > Matters arising : Tk. New business 3 UL, Approval of the minutes IV. Any other business 6 (A) Lola, Iv : (B) © 11,1, 1¥ (©) ULL 0,1V (D) 7 M11V,0 17, An cxeeutive, who Is planning to visit i‘ + varigus Caribbean tetrituries on a sales promotion campaign, has been given pormission to purchase foreign curtency, Which of: the following is/are MOST SUITABLE for his purpose? bo (A). Money orders : (B) Currency of cach destination ; (C) A Single bank draft ‘5 .MD)> Travellers’ cheques GOON TO THE NEXT PAGEROL havea canteen aud peibento¢ stat would ka fo have su a-Gicilily; they should first make'sug- gestions to the ot (AY untioi’s stop steward (BY gouovil anger COVE othcomiminjar |? (PY © personnet mtanogor | be Which; of the following records would eoshow,.an‘employce's' duties, grade ‘and salary’ " t ‘Mic'employment conuact + The job specification | 4 he-conipany manual} cae qs § Land ILonly fannie Land JIT only Leg Mand 1 only Atand ni _. Whielt OF the following duties should a | Slatk ivho works in ihe personnel depact- - melt OC an organisation expos to per form? 4 F t : Se oReeruiting new stat | : | Preparing ‘conicacis.of employ. 5 Sinem + Compiling tte company 's maga- “ziti fing in routine inforniation out 1g BAIT record ards gid 1 onty SAUL avd LY only} Wind 1) only Luid-t¥ only : i “4 A). Cash eo @) Banc drat © ©) Personal cheque : (D) Postal order Wich of the Tullowing ivate stature deductions? 1, Charitable donations 31. Incomtie ax payments “II Company's medical inswauce YY. Union dues (A) Monts (B) Man AY onty (©) Whand LV only () 1, Wand Vv 22. Aty ni ‘ou areasked to post-date achequ Prepare Lhe cheque using (A) nodate (B) the euent ume © ature date AD) A back date 23. A finm subscribes anuually 10a business Bi Journal published in the United States of & America, Which of the following me: thods of payment should be used for pay- 9 ing subscriptions? 2A.” Un which ofthe following situations should # a customer's account be credited? Lo Damage the customer. IL 8, On which a deposit was charged, were returned Ixy the customer, TL The customer was undercharged. IW. The customer was charged twice 5 for the same goods, (A) Land Honly (B); 1, Mand LV only ()", Moiily @) > 4. 1 ana tv GO ON TO THR NEXT PAGEsalesmiin use to prepare goods for and iniports some of the goods ordered dy Onis requesting that the account be <4 paid promptly , fewillalter the amount payable itt prsure Uhal adequate supplies are “always available. which the 1 “provide goods of a high quality pisure chat the ‘company offers {the same goods as omer firms" UE oy a * Whiehofthe istiowing Jocuments should: a patch’ to. a eustomc Which of the following documénts must prepared when exporting goods by air? oy Altway bill BLL of lading, “Iivoice 4 Destinatioh sheet » Vand tL onty Ty MWand Ui only. © be Tand Lory. (4 Ty and LV. A-Staff meniber is pequired to visit other Caribbean territories in thee days" time, ‘Which of the foliowing means of commun. ‘cation should be used to arrange appoint- nents for hia? 1S eters vTLs. “Telephone fo ML! + "Telegrams IV. Memoranda (A) Land lL only (B); only 4 (©); Mand I onty (OD). Wand 1V only 30. On giving notice of resignation, which of Company the following practices would be accopt- able for a clerk who has been permanently - employed with an organisation? I. Oral notice of two to four weeks Uy, Written notice on day of leaving ‘HE’ Written notice oftwoto four weeks SANE Tonly. (8)! Tand If only © (C), Land itt only (©). only cm 31 refers to the organisation chast of # large company shown bélow. f Genoral Manager” Sales Accountant Secretary’: Manager 3k. U F Wr Iv Which of the following persons would be responsible for drafting agreements and taking legal steps against customers who fail 10 pay their bills? (A) | Tonly (B)..Monly {C) {It only (D) IV only. -6: ‘Which of the following should be usell to obtain postage rates? £ » (Ads Post Office Guide _& (Bye) Ready Reckoner 4 £ (©). ABC Shipping Guide (D)..,, Franking Machine ‘Which of the following would.be MOST. Suitable for, storing inactive files? (A). Horizontal eabiner | (By, _Microfilm (C) {Box fis (DY! Accordion files ‘ The’ purpose 'of,the Annual, General Meeting of a company is to (A). © give information to shareholders “on the financeand piogress of 5 the company 1B), "allow the’ board of directors:t0 discuss gencral masts relating " to the company (C); foster: better communication among’ sharcholders, staff and {ose customers 5 --(D) © outline to staff the plans and poli- {Ses for the coming year Minutes of mectingsareimportant because “they provide ans (A). detailed information on the items “listed on the agenda (B) | the exact wording of all discuss- ey enone. 72 f + ©) 5 -aplan forthe meeting record of all matters discussed 36. 31. 29 ‘What actign should be taken by the mail clerk to deal with mail which is marked “URGENT—Fortheattentionof Mr. P. H. Johnson"? (A) “B) Send the mail to Mr. Johnson. Call Mr, Johnson to collect the mail immediately, (©) Sendthemait.obe filed and routed : to Mr. Johnson immediately, Send the mail 0 be filed and routed at the normal period of distribu- tion of files. ©) A businessman will be travelling over sas to meet with a number of salesmen, ‘Which of the following items of informa- tion should be included on his itinerary? I, Topics to be discussed TL” Hojel accommodation I, Transportation sctiedule TV. . Appointments planned V. © List of documents packed (A) I, Wand IV only (8) Il, Hand LV onty {C) Uland IV only @) 10,1 1vandv Assuming a similar quality and quantity of goods and the same rate of insurance coverage, which of the following ship- pingterms will give the greatest benefitto & company purchasing goods? (A) FOB, @): CLF. (©) Ex works ©) GR ‘The Joy High School wants to build anew canteen. In order to sclect the most suit- able firm for the job, the schooi should invito firms to send tA) B), (C) + statements ; @) tenders | GO ON TO THE NEXT PAGE40.” Whicliofthe following should bedoneifno mention is made.0f promotional opportun- joli and you are interested in having such information? \ (A): Ask about jt ina follow-up letter ;_cvaller the interview. (B)! Visit the office and question the Lo employees. a « (C)\. Ask about it-before the ‘close ‘of * the inuérview, i (D) |». Assume: that promotion will. be automatic, z 41... ; Which of the following processes must be 6S used to reptitit several thousand reporis using smooth gloss-finished paper? (A) | Ink-steneil duplicating (B) * Spirit duplicating. - (C) 4 Offset lithogeaphy (BD). Phowocopying: 42, The mail clerk noted that the amount in 5 figures and, words differed on a cheque reeélved for payment of goods. Which of £7 the following actions must the mail clerk take (A) | Return the cheque to the payee. (B) «Askthe bankto certify thecheque. ) Correct the error and initial on belialf of the payee. Send the cheque to the accounts department advising them of the entor. i @) ‘The acceptablejreatinent for anenelosure »” received in'incoming mgil is to (A). pin ilto the enyelope received (B)*) fasten it io accompanying leters © (C). detach it and leave it for attention lawer ¥ (D) " -putitinthe enyetope marked “en- closures” 7 ios, whon you ate being inlerviowed for a” 44, 4s, ‘To which of the following depsiriments ‘should the mail clerk send incoming in- voices? ? ‘Acopunts, Sales Ii. Purchases Administration (A)- Land 11 oniy ®B). Tand IT only (C) Mand 1V only (D) » Wand TV only ‘The quantity of outgoing mail ina firm has increased greatly: Which of the following actions should be taken to improve efficiency of posting? I: Assign more’ mail clerks to stick 7 the postagestamps onall outgoing mail, I _Ask cach department to uy to {+ reduce the amount of outgoing mai, IIL, - Set a specific time when oulgoing | mail, will be collected from all departments, IV, Frank outgoing mail. (A) - ‘Tonly (B). Mand Ui only (c) Ti and iV only (D) 1,0, Mand iv Whichotthe following types of corespond- eee is MOST likely to be kept in a file in humerical order? (A) Customers complaints (B)_ -Copies of purchase orders (C)_ Applications for employment (D) Copies of monthly sales reports \GO.ON TO THE NEXT PAGE *47. Qn. Syn the Sples Manager returned & fiieto tggecordsdeparimentyvitie OB, caring Up F July", What action(s) should tue file clerk take? J, © Put the file {n the pending tray- 1” Retum the file to the eabinet Te Record on. follow-up card thay the file is to be sent to the Sales : Manager on I July. 1V,_. Record on an index sheet in the file folder that the file is to be sent 10 the Sales Manager on 1 July. » (Ay. Lonly (B) > Land HL only (C). Hand 11 only fi ),)-TWand TY only ag, | ThereveptionisthasbeontoldthalMr, Bell ‘will be out of the office the following day. ‘She has, noted that he has a number of appointments for that day. What action «should she take? : (A) “cExplain’his absence to callers : “when they come-to the office. (By Noiity them by telephone and of Ter to make other appoinisnents. (©). Postponeallappointments for het day by letter. (B)._, Remind Mr. Bell that he. has ‘appointments and suggest Ne BO away another day. go. tg etal isl oF franking machine is seuby s (A) the office manager B) clerk in the post office {C) a elerk who is responsible for mail in the firm (Dy the firm which ‘manufactured the rigchine a 50, 51. 52. Mr, Sinith, a valued customer, visits the bifice aday beforehis soheduled appoint: nent because he 1s inthe area, What should the receptionist do? (Ay Ask bi if he doesn't know the ~ meaning of “appointment” (B) | Tell him the person he is 10 So only meets with persons at the appointed time. G6)" “Check to seo wher the person whom he has the appoint- ‘ment can see him, (D) Remind him politely of the date of his appointment. Which ofthe following would be recorded sya motion in the minutes of a meeting? (A) Analteration to a resolution (B)_Anamendment fo the minutes (€)_A formal, proposal’ made by & ) member (py Anaddition to aresolution afterit has been passed ‘ih the Caribbean, travellers cheques may regally be purchased only from aan (A) ‘commercial bank (B) airline office (C) _ travel agent (D) hotel {Which of une following records should be ised to obtain, information regarding resignation of a company’s employees, during the previous six months? (A), Job Cards (B) | Time Cards (C) ‘Service Records {D) Salaries Register GO ON: TO THE NE "T PAGEMoms 54.- $8'refer to the choque'lllus- 57. * Which of the following documents! Seat trated below, by the seller when the customer has been a 4, undercharged? PEOPLE'S BANK Bridgetown Baybades Pe Pay 0 the osteF ply Jolt (A) © An invoice (B) A quotation (©) An enquiry (D) “A dobit nove 0 oka oo : 58: Mrs, Harris packages goods on order and syesGine Due Tandred Dota $200 prepares the relovant documents. To or which department(s) must the documents ‘ Peter Dash be sent"! Z I. Factory 54, ‘The illustration above is an example of a ll. ‘Accounts cheque that is Ii, |” Despatch (A). endorsed Ty. ¥ Bales (B) certified (A) © Tand Tronly (©) crossed, generally (B) 5 Land Tt only (D) _orossed, specially (© Shand 1 only (D)* JLand TV only 55, WhatmustJohaSonesdo with thiseheque : in order to receive payment? * 59, :An inyoice, dated 6 May, was billed for $500 and allowed @ trade discount of (A) Deposit. it to his accounteat the Stee, The terms were 2/10, 1/30. Ttho Prlenily Seg) Bonk Se ceaigmer pays the bill on 19 May, the (B) Present it to the People’s Bank, mee Bridgetown. (A). $487:507 A (C) Deposit it to is account at any py" 480.25 People’s Bank. () Sa7175 (D) Present it to the teller,at the () $410.75 Friendly Society Bank, Bridge- town, for iminediste paymacn. 60. What action should you take if you are : offered a job which you do not wish to 56. You are allending an interview. What accept? procedures should you foliow after being shown into the interviewing room! (A) > Visit the personnel officer and y 4 apologise for nol taking the job. 1. Inigoduce yourself. (B) | Telephone the personne! officer, iL Waitto beannouned. say thanks and advise that you UL, Fake diseat. "PF . will not be taking the job. TV. Stand until offered a seat, (©) | Write a letter thanking Une per a) © Tand tt only sonnel officer but dechining the ofler of the job. (b) Decide that if the company does + not hear from you, they will Know you are not taking the jub. (B) | Land 1V only (©). Mand I only (D) © ‘Wand 1V only tf YOU FINISH BEFORE TIME IS CALLED, CHECK YOUR WORK ON THIS TEST. inka