Report

Management 212
Section: 22
Submitted to : Afnaan Ahmed (Afd)
Department of Management
Submitted by
Name ID
Kowshik Das 1721704030 [ Decision Making]
Sadia sigma 1821507030 [Communication]
Samira Tasnim 1821980630[ Management Module]
Mohammad Dodaave Hasan 1722292630 [Controlling]

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Table of Contents
Decision making..........................................................................................................................................4
Types of problems and programmed decisions...........................................................................................4
Importance of decision making in OSTAD...................................................................................................5
Decision making analysis.............................................................................................................................6
Controlling...................................................................................................................................................7
What is controlling?.....................................................................................................................................7
Why controlling is important?.....................................................................................................................7
Process of controlling..................................................................................................................................8
Characteristics of effective controlling system............................................................................................9
Types of controlling...................................................................................................................................10
Advantages of controlling..........................................................................................................................12
Management module................................................................................................................................13
Introduction...............................................................................................................................................13
Analysis......................................................................................................................................................18
Communication.........................................................................................................................................19
Barriers to communication........................................................................................................................20
The grapevine network..............................................................................................................................20
Direction of communication flow:.............................................................................................................21
Analysis......................................................................................................................................................22
Conclusion.................................................................................................................................................23
References..................................................................................................................................................23

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Introduction
This report provides information obtained through how OSTAD take decision, control and run
services, management module and communication . This report will pay particular attention
to the decision making criteria, how they use there HR or other resources, how they control and
how they communicate. The report will comment on the prospects of the company and make
recommendations that would improve OSTAD’S current performance. These observations do
have limitations which will be noted. This report will explain how OSTAD improve there quality
within the resources.
About OSTAD
OSTAD is an online platform for learners and mentors. you can learn anything from experts.
You can also teach anything and earn money. Mission is to to help people to learn something
new in an efficient way.

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Decision making

Decision making is a process of selecting the best alternatives from the available alternatives.
Managers usually take responsibility of their decisions, some of are operational and others are
strategic. Decision making is very tough task and responsibility because organization future is
deepening on it. In organization there are many decision makers are existing like CEO, Top
management, division management, HR management etc. there are many types of decision
making available in organization but among of them rational and intuitive decision making is
important.
After visiting and collecting information from OSTAD we know that that they mostly using
rational decision-making process.it is multi formula process in which they can make selection
between alternatives.it results that managers make seclection that maximize profits and reduce
cost. OSTAD has a specific goal that they offer one for all that means they offer multipul
services like teaching, driving,singing dancing etc. they are very conscious about to taking
risk.they are trying to take low risk but want higher outcome.though they have low resource but
they want to solve every problem.accorading to buyers demand they make a schedule how many
product they can supply at the given time.if the buyer does not increase time they hime more
emploeys that they can supply product timely as well as safely. So OSTAD analysis the data and
time to make solutions.

Types of problems and programmed decisions

1. Structured problems and programmed decisions: Some problems are straightforward, familiar,
and easily defined. This is called structured problems. Managers take programmed decision that
can be handled by a routine approach. In this organization, managers face structured problems.
Managers see whether employees are wasting their time or working properly. If the product is
undersized, oversized and stitched problems, they give it to the rectification section to correct the
product. If machine is not working properly, they call technician or maintenance engineer. They
also solve the conflict of the employees. They also check how much production will make daily.
When they get defective by checking their production, they give it to the repair section.
Moreover, they check manpower.
2. Unstructured problems and non-programmed decisions: Many organization face unstructured
problems during crisis. Complicated situation in which information is incomplete. When
problems are unstructured, managers depend on non-programmed decisions. This decision is
unique. It also requires a custom-made solution. Decisions are made a manager’s intuition and
judgment. This organization faced this problem. When using machine, the workers get injured.
They provide primary treatment. To protect factory from fire, they have fire-fighting system
equipped with modern equipment. Workers can do protest because workers dissatisfaction. As a
manager, talk to the workers, fulfill their needs and give bonus.

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Importance of decision making in OSTAD
1. Selection of the best alternatives: In decision making process, selecting the best alternatives
are important. In OSTAD it is important because they have many alternatives available. So,
decision makers evaluate various alternatives and select the best one.
2. Motivate the employees: In every organization decision making is important to motivate
employees. It provides guideline to the operating level of staffs. It also gives different types of
facilities to the employees. Therefore, employees are motivated their job and works effectively.
In OSTAD they motivate their workers by giving bonus, solving their problem and increasing
their salary.
3. Evaluation of managerial performance: Decision making is also necessary for evaluating the
performance of a manager. If the decision is right, we can understand that the decision maker is
qualified. If the decision is incorrect, we can understand that the decision maker is disqualified.
OSTAD also evaluates managerial performance. The managers who take effective decision in
proper time are called a good manager. Any problem occur, the managers in the organization try
to solve this problem immediately.
4. Achieving the goals and objectives: Achieving the organization goals and objectives within
given time and budget, we need decision making. It finds out the alternatives, utilize the
resources and satisfy the workers in their workplace. So, goals and objectives can gain as per as
desired results.
5. Utilizing the resources properly: Man, money, method, material, machine, market and
information all are the resources of an organization. All resources we have to use properly.
OSTAD also uses their resources properly. They utilize the resources without wastage by the
help of a correct decision. So, at a minimum cost this organization is operated.
6. Successful; operation of business: Decision is made by every individual, departments and the
organizations. In this world, the organization can exist only when they make the right decision.
As a result, successful operation of a business depends on right decision.

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Decision making analysis
OSTAD is the online service which servers several service to customer. It is established 2019
This is a online services firm company. Their aim has been to produce the high quality
producets. They know how to satisfy their customers and therefore success of their factory
depends on the quality of their products. The success of their factory mainly depends on how
they are making decision. OSTAD get their success or failure by their decision making strategy.
Top managers try to get all the new innovative ideas from all the employees. I want to tell some
points that are the key to their success.
(1) In every month, top managers seat for a central meeting
(2) Managers have a good communication with their workers.
(3) Flexibility is given to the top managers for decision making.
(4)Managers motivate the workers to work effectively.
(5) Managers try to collect feedback and based on this try to solve the problem.
From visiting the factory, I see that workers are satisfied with their work. Company gives them
all the opportunity. If they face any problem, they can talk to their manager and make an
immediate solution. Sometime, top managers visit the factory and collect the feedback. After
collecting feedback they sit for the discussion. Then, top managers tell their ideas. After
discussion of all probability and risk factors, they select a decision. So, they analyze again and
again and make their final decision. Then, they try to implement the idea.
They try their best to do an effective decision. They mainly follow rational decision making.
They try to find out the best alternatives and also analyze the data to make effective decision.
Managers make monthly schedule according to the buyers demand . OSTAD has all the modern
equipment. In addition, their workforce is also skilled.

Questions
1. Does OSTAD faces structured problems in decision making?
2. Does this organization follow rational making style?
3. What are the guidelines this organization follows to make effective decision making?
4. How do you react in a situation where you have to take an immediate decision?
5. How managers motivate their employees?
6. What will top managers do by collecting feedback?

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Controlling
By Dodaave Hasan ID:1722292630

What is controlling?
It is a primary goal-oriented function of management. It avails to compare the authentic
performance and taking action to ascertain desired results. Al activities are performed according
to the orchestrations and if not then taking corrective action. It additionally avails maintain
compliance with paramount organizational rules.

Why controlling is important?

Controlling is very essential topic of management process. It is performed at the lower, middle
and upper levels of the management. It minimiszes errors and avails to ken incipient challenges
can be faced. It hinges on the efficacious controlling for prosperity of the organization. It is the
last function of the management process which is performed after orchestrating, organizing,
staffing and directing. Management control is the process to be adopted in order to consummate
the function of controlling. Facilitates optimum utilization of resources. It avails us to set
discipline and authoritatively mandate. Ascertains future orchestrating by revising standards.

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Process of controlling

Establishing standards
It signifies setting the which needs to achieve the goals of organization. Stantandard will
ascertain the criteria of performance. Ostad is app predicated verified mentor finding platform.
People can get face to face edifying whatever they optate to learn. They maintain certain
standard. Control standards are categorized as qualitive and quantitative standards. Quantitative
standards are expressed in terms of mazuma. You have to pay Ostad according to their class or
course price. Qualitative standards, on the other hand, includes many items.
Measurement of actual performance
The authentic performance of the employee is very consequential. It is quantified against the
target. Ostad accentuating on face to face learning. It is very essential to solve your quandary and
full fill their cognition demand. But to Ostad they have to become through the adeptness
verification process. Only who are very expert at something they can join with them.
Comparison of actual performance with the standard
They can determine if performance is up to their prospects or not. It avails to decide to coerce
certain policies, procedures or tasks. Ostad evaluation are consummately predicated on rating
given by the users. They will not fortify low rated experts.
Taking corrective actions
A company must utilize the information amassed where the control process is situated. Not
taking action predicated which information’s are revealed. It signifies they waste their time and
resources monitoring the control process. They must take actions that gives solutions of the
quandaries. As I told Ostad not fortify low rated experts. They believe that there is no inhibition
of cognition.

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Characteristics of effective controlling system

Timely
Performance of information must be precise. Ostad app where all information’s are given. You
can find any desired expert whatever you opiate to learn information which is amassed, routed
instantly if action has to be taken in time to engender ameliorations. Ostad is very concern about
this they will not consider low rated expert and other things.
Fixated on strategic control points
The control system should be fixated on those areas where deviations would lead to the greatest
harm. The cost of coercing a control system should be less than, the benefits derived from the
control system. It has to be compatible with organizational realities and all performance must be
authentic. It has to be compatible with organizational realities and all performance must be
authentic.
Coordinated with the organizations work flow
It requires to be with the flow of work through the organization for two reasons. One is each step
in the work process may affect the prosperity or failure. Second is you must get to all the people
who need to receive it.
Flexible

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Controls must have flexibility built into them so that the organizations can react expeditiously to
surmount changes or take advantages of incipient opportunities.control system ought to be
denote upon the detection of the deviation from standards and need to be what corrective action
should be taken.

Types of controlling

Aliment-forward control
This process avails to amassing information about a culminated task. It is assessing that
information and amend the same type of work in the future. Managers utilizing this type of
control engender policies and rules aimed at eliminating comportment that will cause undesirable
work results. It avails them to take decision congruously. This control can be costly and the
orchestrating process can be decelerate.

Concurrent control
This is withal called authentic-time control. It signifies the systems are monitored in authentic
time. All employee is quantified against the standard. This betokens product and
accommodations can be checked as they are being engendered or performed to be sure that the
highest quality product or accommodation is being engendered.

Feedback control
It refers to the control that concentrates on the most organizational performance. Managers
exercise this type of control to take corrective action by optically canvassing organizational
history. This history may involve one factor, may involve relationships among many factors,
income taxes, marketing cost. Ostad monitors their performance so that they can ameliorate their
initiatives.

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Analysis
From my point of view controlling is a very important part of the organization. They are
emphasizing on face to face learning. That’s why it is very easy way to solve your problems.
They also verify best quality so that they can ensure you are really helpful from them. They are
very concern about their services. It is very essential for better future of the company. They
control every things of their company very perfectly. But the few things I don’t like about their
company which is they should also emphasize on making some videos so that people can easily
learn anything besides face to face learning.

Questionnaires

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 1. What types of controlling do you prefer?
2. Which process is better for controlling?
3. Does feedforward control and feedback control is important for managers?
4. Which process is most important?
5. What do you think about organization controlling?
6. Do you think concurrent control is preferable?
7. What could be the controlling plan for a company?
8. How can controlling way improve?

Management module

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Introduction
Management module is basically management theory There are many types theory in
management modules. We will discuss about the major 4 types of management modules.
1. Classical approach
2. Behavioral approach
3. Quantitative approach
4. Quality approach

1. Classical approach:
The classical management approach doesn't add all business environments. If it is implemented
in the right type of environment, there can be many advantages to the theory. Once such
advantage is that the placement of an organizational hierarchy that's made from three levels. The
top level of the hierarchy is the board of directors and the chief executives. This level is
generally responsible for making the long- term goals of the organization. The second level is the
middle management. The middle management oversees supervisors and sets departmental goals
according to an approved budget from the top level. The bottom level is the supervisors who
oversee the day-to-day operation and activities of the workers. The supervisors provide training
for employees as well as address employee issues that arise. In Ostad company they uses the
classical.

Job specialization :

In Ostad company they use another strategy of classical approach which is job specialization. Job
specialization is setting the right employee at the right place. The well skilled employees at the
higher position and the local employees at the general sectors.

• General Administrative Theory :

Ostad is using some managerial concepts, Its basically task based theory .

i. Unity of command:
Ostad Company is using unity of command in their company. Every group of employees
is getting commands from one supervisor.
ii. Renewarnation:
Ostad Company believe in renewarnation theory for their employee. They give rewards
and bonuses to their employees.

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iii. Centralization:
Some of their decision making process they follow the centralization theory, such as
check sings, company strategies big decision makings.
iv. Scalar Chain :
Scaalar chain is called chain of command. Ostad uses the scarlet chain theory. The
commands comes from higher position like CEO and go through managers supervisors to
the employee.

v. Esprit departs:
This concept is basically group work or team works. Ostad Company employee
sometimes make a problem-solving team and they work well to solve the problems.
2. Behavioral approach:

It’s basically employee motivation. Motivation.it is a principle of employee motivating by giving

rewards and facilities and goof environments to get motivated and the company goals and
objectives can be done. Ostad Company follow some policy for their employee to motivate them.

i. Positive environment:
Ostad Company made a positive work environment so that their employee can work
properly and don’t get demotivated.

ii. Employee training:

Ostad gives their new employee a basic training as they said.

iii. Benefits providing:

Ostad provides some facilities and flexibility for their employee such as they provide
laptop so that they can communicate with learnerer .

iv. Thinking employee as a family:

Ostad Company thinks the employee is a part of their family. As we reached they provide
birthday programs for their employees like a family but they do not use the profit sharing
or gain sharing. Only they give the bonuses and this kind of facilities.

v. Empowerment:
Ostad has the empowerment strategy.Every employee takes little less decisions at their
positions.

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 vi. Open feedback:
Ostad organize every month a group meeting to get a feedback from the employees. Also
they take feedback from the learner .

vii. Open communication:

Ostad follow the open communication at their office. Even a ordinary employee can
submit complain against their manager or supervisor.

• Group dynamics:
It’s basically that single thing that motivate the employee most. In Ostad that we had
visited, there is no group dynamic system. They follow the bonus giving and flexibility to
their employee. But dynamic group forming is motivate the employee most. But in Ostad,
there is no special group making process that can chose those employees that has the best
communication skills with each other to get motivated.

3. Quantitative approach:

Analysing the data and statistics modals on decision making.Ostad always uses the
quantitative approach for their decision makings. They collect data from other competitor
and competitor opponents and fix the problem what face the learner.

4. Quality approach:

Quality approach is analysis on words and statements. Ostad take the decisions on quality
approach. They take employees on work based on quality approach. Improves teaching
quality and increases sales and customized training programs.

• To be a market leader by enhancing customer satisfaction.

• Improve the competence of employees by continuous training in their areas of labour .

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 • Involve battlefront people to enhance process of cross-training, development and gap
analysis.

• Demonstrate commitment and compliance to the standard Management System.

• Adopt new processes with least wastages in all the services being offered to Customers.

TQM/Total Quality Management:

Total quality management is continuously improving about the production line. Until the
production line give their 100% output. Total quality management is continuously improving
about the production line. Ostad uses TQM at their production line. They try to give the best
teacher to their learner. Ostad spectate all the process at their company and the employee those
work on the company. So Ostad use the TQM .

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Contingency or back up plan:
Ostad don’t have a backup plan right now. In their market there is no competitors as they said it.
They had technology , human resource ,business sector to handle different situation basses
business. They depend certain variable to approach.

Analysis:

A platform for earning money :

In this company for earner this is an extra income source .Employees get many facilities. They
can develop their skill. They also develop different things by experience and they get bonus.

Way to specialized in several section:

A learner can take classes in there house. They can’t go outside. It is a good facilities for a
learner. They can easily learn and sought out there problem by online class.

Fulfilling everyone desire:

Learner can find verified experts at any skill. Find their desired expert whenever they
want to learn. Develop their skill and get certificate by completing any course. Only 1
app for learners & experts. Develop their skills on hand instead of any video
tutorials .Earn money by sharing their skill.

Questionnaire

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1. What kind of management module you prefer?
2. Which approach is better for decision making?
3. Does profit sharing and gain sharing is useful for the employees?
4. What kind of innovative you can think for a company?
5. Which task based theory is most important?
6. Which element motivate the employee most?
7. What could be the backup plans for a company?
8. Do you think statistical statement is preferable?

Communication

Communication management in an association is a component that can be used in establishment

of personal networking and it is extremely touchy to the accomplishment of the business. It is
observational for a venture to think of a brilliant individual systems administration.
Communication management plan must involve the gathering and builds up of information
related to an organization in a way that it should collaborate with specifically interim to advance
unique occasions. Great access to different assets is basically a solid communication system of
management as it advances shared development and improvement. Thus, when conducting a
communication management in a firm, there are basic questions which must be addressed. It is
expected that the person conducting communication management to specifically answer
communicate in a manner that specifically provides information to the shareholders, investors,
and others associated in the firm. In addition, communication management process is conducted
with a view of making sure that it achieves some basic objectives. The objectives of
communication management are; the definition of communications needs in a project, definition
of the intended message to pass across to the customers, stakeholders, as well as the channels of
communication required to deliver the message , and make sure that the message gets to the right
people at the right time. In addition, communication management explores the stakeholder’s
needs and desires including the ways that their needs can be achieved in a project.
Function on Communication:
 Control
 Motivation
 Emotional express
 Information
Individuals and groups need information to get things done in an organization.

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Methods of interpersonal communication:

Message: Ostad uses their online platform to send message to their customer
Encoding: the message converted to symbolic form
Channel: and passes through their apps
Decoding: Ostad’s customer retranslate the sender message
Noise: some disturbance interfere with communication
Interpersonal communication method:
There are many communication methods. Ostad uses some methods to reach their customer.
Those are
 Telephone
 Audio/videotapes
 Email
 Voice mail
 Teleconference

Barriers to communication
 Filtering: filtering is the deliberate manipulation of information to make it more
favourable.Ostad may face problems if the information’s are filtered
 Emotions:ostad customersostad avoids emotional judgements when interpreting messages
 Information overload:when an individual have more information than they can process
they tend to ignore information. Or they may stop communicating so this a barrier for
Ostad
 Language:using different language is not good for as online organization like ostad.so it
only uses English network.
 National culture:culture influences the openness.ostad dosent use any cultural reference.

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The grapevine network
It is the informal organizational communication network. Acting as both a filter and feedback
mechanism.Ostad uses this network so that from managerial point of view they can know what
information is being passed, how information seems to flow.by staying aware of the grapevine
flow and patterns Ostad can identify issues that concern employees and in turn use grapevine to
disseminate important information.

Direction of communication flow:

Ostad uses upward communication flow. Communication is a very important part of working in
the business environment. Managers must be able to communicate with employees and
employees must be able to communicate with managers in order to have a profitable business.
Upward communication is the flow of information from front line employees to managers,
supervisors, and directors.
Upward communication from subordinates to managers usually falls into one of the following
categories:
 Personal reports of performance, problems, or concerns.
 Reports about co-workers and their performance, problems, or concerns.
 Reaction to organizational policies and practices.
 Suggestions about what tasks are required and how they can be achieved.
Upward communication serves several purposes which are beneficial to both managers and
employees. For the manager, it is often necessary for:

 keeping him aware of how employees feel about their jobs, co-workers, and the
organization in general
 sound decision making
 collecting ideas on how things can be improved
 helping the organization know employees’ accomplishments, challenges, and
attitudes
 receiving feedback, and encourages ongoing two-way communication
type of organizational communication network

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 ostad uses all channel network. The All-Channel Network or the Star Network. In an all-
channel network, communications flow upward, downward and laterally among all members
of the group

Analysis
From my point I can say communication is very important for the organization ostad. And it
is very necessary for the long term perspective of the company. Without strategic
management, company cannot fulfil long time goal, cannot sustain in the dynamic
environment and lastly cannot implement proper business. Ostad is a developing
profitmaking company which focuses on the building material products. They have good
communication and they implement it very efficiently. ostad have some threats and
weaknesses with a lot of things. Communication also is important to the individual service
provider. The quality of the interpersonal interaction between the customer and employee
does influence satisfaction. The front line people of Ostad involved with those critical service
encounters” are often the first to hear about or notice service failures or breakdowns. They
must decide how and what to communicate during those instances.Ostad communicate with
their customer through the app.as it is an educational organization the teachers are called
experts on this apps.they give their bio on the apps and the customer find whoever interesting
they communicate with them. I like their communication strategy very much but one thing I
don’t like which is they should have an office in which people can go on their own and have
a proper discussion of what service they want to take. They also should increase their
organizational communication so that .every employee can give their feedbacks in this way
they will get more motivated. Finally, I want to say that because of strategic management not
only Ostad but also every company can succeed.
Questionnaire
1. What kind of communication you prefer the most
2. How do you set a communications strategy for a company, and what are the most
important components?
3. As a communications manger, how do you manage team assignments, professional
development and conflict resolution?
4. What type of communication are you using and why?
5. As a developing company what problems are you facing the most to communivate with
your users?
6. What type of interpersonal method are you using for your company?
7. Do employees feel empowered?
8. What could be the backup communication plans for your company?

Conclusion

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Competing for the consumer is a never-ending challenge that OSTAD continually faces. This is
due principally to the uniqueness and competitiveness of each individual market, for they are all
different and all require different approaches because of different consumer behaviours and
factors which affect this behaviour. OSTAD is new comer marketeers in the Bangladesh yet
even they cannot always predict consumer behaviour This as created many unsatisfied
consumers and they was forced to spend money for consumer satisfaction . This case highlights
the importance of understanding how they run business how they control business and how it is
influenced by many factors.

References
Website link https://www.ostad.app/?
fbclid=IwAR0tXOFU_WcSVMok84VM6XCA0yIEEpxSFD_K3_YTsQhmav_NdyxIO12ZwEc

Book information

Management (Stephen P. Robbins and Mary Coulter) 14th Edition.

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