TH2106

Laboratory Exercise
Creating and Modifying a Passenger Name Record
(PNR)
Objective:

At the end of the exercise, the students should be able to:

 Create and modify a passenger name record (PNR) using the Amadeus system.

Materials:

 Internet connection
 Amadeus Selling Platform
 Pen

Basic Principles:

The passenger name record has five (5) mandatory elements  name, segment, contact, received from, and
ticketing. These elements can be entered in any order in the system.

Procedures:
1. Log on to the Amadeus selling platform using your credentials.

2. Practice all transaction commands discussed in 06 Handout 1. Follow your instructor’s demonstration.
Call the attention of your instructor if you have any questions.

3. Use the system to respond to the following scenarios. Make sure to observe the system responses. Write
your responses in the space provided.
Remarks/Explanation
Scenario System Entry (To be filled out during the
checking of answers.)
>NM1 CHAN/DAVID MR
1. Enter the name element for
Mr. David Chan.
RP/MNLPH2958/
1.CHAN/DAVID MR
Enter items 2-4 in a single PNR.
RP/MNLPH2958/
2. Enter the name element for 1.KING/DES MR
Mr. Des King and Mrs. 2.KING/LUCILLE MRS
Lucille King. *TRN*

RP/MNLPH2958/
3. They have a child named
1.KING/DES MR
Susie King, who was born
2.KING/LUCILLE MRS
on May 25, 2015. Add the
3.KING/SUSIE
child to the passenger name
MSTR(CHD/25MAY15)
record.
*TRN*29
4. Add also to the PNR, Mrs. RP/MNLPH2958/
Joan Williams, a friend of 1.KING/DES MR

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2.KING/LUCILLE MRS
the couple, who is traveling
3.KING/SUSIE
with her three-month-old son
MSTR(CHD/25MAY15)
named Ivor Williams. (Input
4.WILLIAMS/JOAN
the date three (3) months
MRS(INF/IVOR/29AUG21)
ago as Ivor’s birthday).
*TRN*

5. Book one seat in Y class on the SS1Y6

flight highlighted on the availability
display above.

6. Refer to the availability display above. SS1Z2/PE

The seat the passenger wants to book
is not available. She wishes to be put
on the waitlist.

For items 7-8, refer to the above PNR.

7. Enter a mobile number for passenger 1. APM 09201234567/P1
8. Enter the e-mail address APE-Steve@green.com/P2
steve@green.com for passenger 2.

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9. Create a request that a ticket is to be TK TL05NOV/MNLPH2958

issued on November 5 for a specific
PNR.
10. Add to the PNR, Teresa Green, who FR TERESA GREEN
contacted you for a booking.
11. Creating and Modifying a PNR
A. Generate a neutral availability display for any city pair (e.g., MNL - PAR) and date you want to.
B. Create a passenger name record (PNR) using the following information.
• Name of the passenger: DELA CRUZ, MARY JOY
• Segment: One seat in any class on any availability line number
• Passenger’s contact details: Your telephone or mobile number, or e-mail address
• The person who made the booking: Your name
• Ticket to be issued on any date before the flight departure
C. Once done, call the attention of your instructor for checking.
D. CANCEL the itinerary or the flight segment using the correct transaction command.
E. Update the given name of the passenger into MARY and add the title MS.
F. Once done, call your instructor for checking.

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