Vietnam National University, Ho Chi Minh City

University of Economics and Law

COURSE SYLLABUS

Training program: English 4

Student level: CEFR level B1.3

1. General information

- Course code: EN14

- Credits: 5
- Theoretical periods/ sessions: 75 periods/25 sessions
- Prerequisite course(s): Students have to pass ENG03

2. Course description

This course is designed to familiarize students with the TOEIC test, help them improve their score
on this test, and develop their proficiency in using English in a business setting. Specifically, the
course provides students with the learning tools they need to build knowledge and improve their four
skills, namely listening, reading, speaking and writing, for the purpose of achieving a good score and
becoming an independent user of English. The course addresses the challenges students may
encounter in each section of the test and offers useful strategies or solutions to help them overcome
these challenges. Students are also provided with strategies, tips and advice on how to approach each
section in the test and answer the questions appropriately.

Carefully designed activities for practice (together with answer key and audio scripts) not only help
students identify their own weaknesses but also gradually bring them closer to the actual TOEIC test.

3. Course books, reference books, and software

Course books:
[1] Collins. (2012). Skills for the TOEIC test: Listening and Reading.
[2] Collins. (2012). Skills for the TOEIC test: Speaking and Writing.
Reference books:
[1] Lougheed, L. (2009). Longman – Preparation series for new TOEIC test. Vietnam: Youth
Publisher
[2] Taylor, A. (2010). Mastering TOEIC testing-taking skills. TOEIC analyst. Vietnam: First News
[3] San Francisco Education Consulting (2010). The New TOEIC Speaking Coach. Language Plus
[4] San Francisco Education Consulting (2010). The New TOEIC Writing Coach. Language Plus
4. Course goals

Goals Allocation of Course

Description of General Goals
(Gx) Learning Outcome
[2]
[1] (X.x.x) [3]

1
 Listening G1.1
Understand sentences and frequently used G1.2
expressions related to areas of most immediate G1.3
relevance (e.g. very basic personal and family G1.4
G1 information, shopping, traveling, etc.).
Understand main ideas of complex texts as well as
a wide range of longer texts, and recognize
implicit meanings.
Reading G2.1
Read a large number of passages and full texts G2.2
varying in length and difficulty. G2.3
Understand long and complex texts related to
specific events and topics.
G2
Identify the main idea, most important
information, and supporting details of passages.
Improve the skills needed to read successfully,
such as predicting, inferencing, and using the
context to understand unknown vocabulary.
Speaking G3.1
Communicate in simple and routine tasks and deal G3.2
with most situations likely to arise whilst G3.3
travelling in an area where the language is spoken. G3.4
G3
Express their ideas and opinions about topics that
are familiar and related to personal experience and
interests, and begin to talk about more complex
issues of social and global interests.
Writing G4.1
Write fluently and accurately in English. G4.2
Write letters/ emails as well as produce clear, G4.3
G4
detailed texts on a wide range of subjects; and
explain a viewpoint on a topical issue giving the
advantages and disadvantages of various options.

5. Course learning outcomes

Course
Learning
Decription of Course Learning Outcome (specific goals) [2]
Outcomes
(G.x.x) [1]
Understand the main idea of a conversation; identify key facts from a
conversation; make conclusions based on details; understand paraphrased
G1.3
language in answer options; pre-read questions to predict important
information.
Understand the topic/ main idea of a talk; identify key facts from a talk;
G1.4 make conclusion about a talk based on details; understand paraphrased
language in answer options; pre-read questions to predict important
2
 information.
Learn to understand vocabulary pertaining to business and everyday
activities; identify correct grammatical forms; identify correct word usage;
G2.3 understand the main idea and details in a variety of types of reading
passages; make inferences about information you read; read and answer
questions within the time given.
Learn to organize the audience, identify a need or problem, and provide a
G3.5
relevant response using the appropriate speech register.
Learn to state a personal opinion or position on an issue and express
G3.6 support for the opinion or position with relevant reasons, arguments,
examples, or illustrations, in an organized and comprehensive way.
Learning to produce persuasive written text by organizing and expressing
complex workplace-related ideas; supporting opinions with appropriate
details, examples, explanations, and/or analysis; connecting ideas using
G4.3
transition words and phrases; using correct and varied grammatical
structures; using vocabulary appropriate to the topic; and following
spelling, punctuation, and layout conventions.

6. Course Assessment

Course Learning
Accessment Accessment Evidence (Ax.x) Percentage
Outcome (Gx.x)
Types[1] [2] [4]
[3]
A1. Ongoing A1.1 Attendance
assessment A1.2 Participation G1, G2, G3, G4 20%
A1.3 Mini-tests
A2. Mid- A2.1 Oral responses (Speaking) G3
term test A2.2 Listening test G1 30%
A2.3 Writing test G4
A3. Final A3: A Full Reading TOEIC Test
exam (100 sentences Multiple Choice) G2 50%
-

7. Course Content

Assessement
Sessions Contents SLOs (Gx.x)
(Ax.x)
[1] [2] [3]
[4]
Listening: pp 43, 44
1 Quick Guide: Conversations G1.3 A1.1
Walk Through: Conversations G2.3 A1.2
Reading: pp 152, 153
Quick Guide: Reading Comprehension
Walk Through: Reading Comprehension

Speaking: pp 56, 57
2 Test Speaking. Question 10 G3.5 A1.1
Quick Guide: Propose a Solution G4.3 A1.2
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 Walk Through: Propose a Solution
Writing: pp 127, 128
Test Writing. Question 8
Quick Guide: Write an Opinion Essay
Walk Through: Write an Opinion Essay
Listening: pp 45, 46
3 Get It Right: Tips and Tasks for Answering G1.3 A1.1
Correctly G2.3 A1.2
Question types: Topic/ Main Idea Questions
Reading: pp 154 – 158
Get It Right: Tips and Tasks for Answering
Correctly
Passage types, Double Passages
Speaking: pp58, 59, 60
4 Get It Right: Tips and Tasks for Answering G3.5 A1.1
Correctly G4.3 A1.2
Understanding the Voicemail Messages
Writing: pp159
Get It Right: Tips and Tasks for Answering
Correctly
Understanding the Topic and the Question
Listening: pp 47 – 50
5 Question types (Cont.): G1.3 A1.1
Detail questions G2.3 A1.2
Reading: pp 159 – 162 A1.3
Question types: Main Idea Questions
Speaking: pp61, 62 A1.1
6 Structuring Your Response (continue pp60) G3.5 A1.2
Writing: pp 130 G4.3
Tip 2. Read the Question carefully (continue
Understanding the Topic and the Question)
Listening: pp 51 – 55
7 Question types (Cont.): G1.3 A1.1
Detail questions G2.3 A1.2
Reading: pp 163 – 165
Question types (Cont.):
Detail questions
Speaking: pp 63, 64, 65
8 Giving Reasons for Problems G3.5 A1.1
Tip 3. Offering Solutions G4.3 A1.2
Writing: pp 131
Structuring your Response (continue pp130)
Listening: pp 56 – 60
9 Question types (Cont.): G1.3 A1.1
Inference questions G2.3 A1.2
Progressive Practice:
Get Ready: Practice Sets 1 & 2
Reading: pp 166, 167
Question types (Cont.):
4
 Inference questions
Speaking: pp. 66, 67
10 Progressive Practice: Get Ready G3.5 A1.1
Writing: pp 132, 133 G4.3 A1.2
Task. (continue pp 131)
Listening: pp 61 – 65
11 Progressive Practice (Cont.): G1.3 A1.1
Get Set: Practice Sets 1, 2 & 3 G2.3 A1.2
Go for the TOEIC Test
Reading: pp 167 – 169
Question types (Cont.):
Vocabulary questions
Speaking: pp 68, 69, 70 G3.5 A1.1
12 Progressive Practice: Get Set G4.3 A1.2
Progressive Practice: Go for the TOEIC Test A1. 3
Writing: pp 134
Task. Sample Draft Essay. (continue pp 133)
13 MID-TERM EXAM A2.1 + A2.2 +
A2.3
Listening: pp 66, 67
14 Quick Guide: Talks G1.4 A1.1
Walk Through: Talks G2.3 A1.2
Reading: pp 170 – 172
Progressive Practice:
Get Ready: Questions 1 – 3
Speaking: pp 71, 72, 73
15 TOEIC Test Speaking. Question 11 G3.6 A1.1
Quick Guide: Express an Opinion G4.3 A1.2
Walk Through: Express an Opinion
Understanding the Topic and Question
Writing: pp 135, 136
Useful Language for Question 8 (Essays)
Task
Listening: pp 68 – 70
16 Get It Right: Tips and Tasks for Answering G1.4 A1.1
Correctly G2.3 A1.2
Question types: Topic/ Main Idea Questions
Reading: pp 173 – 175
Progressive Practice (Cont.):
Get Set: Questions 1 – 6
Speaking: pp 74, 75, 76
17 Task G3.6 A1.1
Structuring Your Response G4.3 A1.2
Writing: pp 137, 138
Progressive Practice: Get Ready
Listening: pp 70 – 74
18 Question types (Cont.): G1.4 A1.1
Detail questions G2.3 A1.2

5
 Inference questions
Reading: pp 176 – 178
Progressive Practice (Cont.):
Get Set: Questions 7 – 11
Speaking: pp 77, 78
19 Tip 3. Support your opinion with three key points G3.6 A1.1
with additional details G4.3 A1.2
Writing: pp 139
Progressive Practice: Get Set

20 Listening: pp 74 – 78 G1.4 A1.1

Types of Talks G2.3 A1.2
Progressive Practice:
Get Ready: Practice Sets 1 & 2
Reading: pp 179 – 185
Progressive Practice (Cont.):
Go for the TOEIC Test

Speaking: pp 79, 80
21 Progressive Practice: Get Ready G3.6 A1.1
Writing: pp 140, 141 G4.3 A1.2
Conclusion (continue Practice pp 139)
Listening: pp 79 – 83
22 Progressive Practice (Cont.): G1.4 A1.1
Get Set: Practice Sets 1, 2 & 3 G2.1 A1.2
Go for the TOEIC Test G2.2
Reading: pp 186 – 195
Speaking: pp 81, 82, 83
23 Progressive Practice: Get Set G3.6 A1.1
Progressive Practice: Go for the TOEIC Test G4.3 A1.2
Writing: pp 142 A1. 3
Progressive Practice: Go for the TOEIC Test
Listening: pp 92 – 97
24 Listening Practice Test G1.3 A1.1
Part 3: Conversations G1.4 A1.2
Part 4: Talks G2.3
Reading: pp 196 – 211
Practice TOEIC Test (Cont.)
Speaking: pp 89
Practice Toeic Test. G3.5 A1.3
Question 10: Propose a Solution G3.6
Question 11: Express an Opinion G4.3
Writing: pp 149
25 Practice Toeic Test.
Question 8. Write an Opinion Essay
FINAL A3
EXAM

Notes: The sections in yellow highlights are covered by foreign teachers.

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8. Course requirements and expectations
Course requirements include, but are not limited to, the following:
- Participating actively in all class meetings
- Preparing and completing all written and non-written assignments on time
- Taking quizzes and tests as scheduled
9. Test structure

MID-TERM TEST

Listening Writing Speaking

Part 1: Conversations (15 MCQs) Part 1:Write an Opinion Part 1: Propose a Solution (1
Essay (1 essay) question)
Part 2: Express an opinion
Part 2: Short Talks (15 MCQs) (1 question)

Total: 30 items Total: 1 item Total: 2 items

Time: 20 minutes Time: 30 minutes Time: 5 minutes
Score: 10 Score: 10 Score: 10

FINAL TEST

Part 1 Part 2 Part 3

Incomplete Sentences (30 Reading Clozed Test (16 items) Reading Comprehension
items) (54 items)

Total: 30 questions Score: 30 Total: 16 questions Total: 54 questions

Score: 16 Score: 54

Total: 100 items

Time: 75 minutes
Score: 100

10. Sample tests

MIDTERM TEST

LISTENING MIDTERM TEST

University of Economics and Law Student’s name:

Mid-term Listening test – ENG 0401 Student’s code:
Date:

7
Part 1: Listen to 5 conversations between two people. You will be asked to answer 3 0r 4
questions about what the speakers say in each conversation. Select the best response
to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. (5pts)
1. What caused the delay in the launch?
A. Bad weather
B. The failure of the rocket engines
C. Scheduling problems
D. Computer problems
2. How do new-generation space shuttles differ from older shuttles?
A. They have more powerful engines.
B. They can stay in space longer.
C. They are not affected as much by the weather.
D. They have far more sophisticated computers.
3. When will the shuttle Pathfinder probably be launched?
A. This afternoon
B. Tonight
C. Tomorrow
D. The day after tomorrow

4. What is the purpose of this bulletin?

A. To warm this residents of a damage storm
B. To indicate that there is no danger
C. To report on the destruction
D. To ask for listeners’ help
5. Where is the hurricane now moving?
A. Towards the open ocean
B. To the southeast
C. Towards the Eastern Seaboard
D. Over Bermuda
6. How fast were the winds predicted to be?
A. 80 miles per hour
B. 100 miles per hour
C. 120 miles per hour
D. 200 miles per hour

7. What is the purpose of this talk?

A. To sell more balloons
B. To invite parents to a special event
C. To discuss a potential danger
D. To introduce a new type of balloon
8. Which of these may present a danger to children?
A. An inflated balloon
B. The gas inside a balloon
C. The sound of a popping balloon
D. A piece of popped balloon

9. Which of the following would the speaker NOT approve of for safety reasons?
A. Allowing young children to blow up balloons
8
 B. Using balloons at an adult’s birthday party
C. Tying strings to balloons
D. Popping balloons with a pin

10. What has the man already done?

A. Distributed material
B. Sorted names
C. Prepared address labels
D. Made photocopies
11. Who will prepare the labels?
A. The woman
B. The man and the woman
C. The man
D. The secretary
12. When will the labels be ready?
A. Tomorrow afternoon
B. Before lunch time
C. By the end of the day
D. Around 2:00 in the afternoon

13. Where are the speaker?

A. In a department store
B. In a supermarket
C. At the airport
D. At a post office
14. What bag will the man check?
A. The black suitcase
B. He’ll only carry his computer
C. His green bag
D. The green bag and the black suitcase
15. How many items will the man carry on to the plane?
A. One
B. Two
C. Three
D. Four

Part 2: Listen to 5 talks given by a single speaker. You will be asked to answer 3 or 4 questions
about what the speakers say in each talk. Select the best response to each question and
mark the letter (A), (B), (C), or (D) on your answer sheet. (5pts)
16. Who is speaking?
A. A teacher
B. A writer
C. A student
D. A doctor
17. When is the exam?
A. Tuesday
B. Wednesday
C. Thursday
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 D. Friday
18. What should be brought to the exam?
A. Textbooks
B. Pencils
C. Notes
D. Pens

19. What will the low temperature be tonight?

A. 7 degrees
B. 11 degrees
C. 15 degrees
D. 16 degrees
20. What will the weather like tomorrow?
A. Rainy
B. Sunny
C. Cloudy
D. Windy
21. When will the rain stop?
A. Saturday
B. Sunday
C. Monday
D. Wednesday

22. Where was the speaker?

A. On a train
B. On a boat
C. On a plane
D. On a tour bus
23. When will they arrive in Los Angeles?
A. 5:00
B. 5:30
C. 12:00
D. 12:30
24. What will attendants bring to all the passengers?
A. Lunch
B. Beverages
C. Magazines
D. Pillows and blankets

25. Who is the speaker probably talking to?

A. Politicians
B. High school students
C. Home makers
D. University students
26. What is the purpose of this speech?
A. To ask people to vote for her
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 B. To encourage young people to vote
C. To complain about her job
D. To discuss politics in other countries
27. How did the speaker become president?
A. She wanted to be president.
B. She probably paid a lot of money.
C. People voted for her.
D. She used her vote in her mid-twenties.

28. What is the topic of this talk?

A. The convenience of travel these days
B. The consequences of tourism
C. The beaches of the Mediterranean
D. The ruins of Petra
29. How many examples does the speaker give to support her argument?
A. 1
B. 2
C. 3
D. 4
30. Which of the following is NOT mentioned as being damaged by tourism?
A. The ruins of Petra
B. The Mediterranean sea
C. The Pyramids
D. The Alps

- THIS IS THE END OF THE TEST –

****************************************************************************

WRITING TEST

MIDTERM TEST

Course: ......................................... Class: ……………………

Student’s name: ..........................................................................
Student’s ID: ..........................................................................
Department of
Foreign Languages

Write an opinion essay

Directions: Read the question below. You have 30 minutes to plan, write, and revise your essay.
Typically, an effective response will contain a minimum of 250 words.

Some people think that teenagers should have jobs while they are still in high school. Do you
think they should or shouldn't? Give reasons or examples to support your opinion.
11
Assessment criteria: whether the opinion is supported with reasons and/or examples, grammar,
vocabulary and organization

Answer sheet

..................................................................................................................................................................

..................................................................................................................................................................

..................................................................................................................................................................

..................................................................................................................................................................

**************************************************************************

SPEAKING MIDTERM TEST

Part 1

QUESTION: PROPOSE A SOLUTION

Directions: You will be presented with a problem and asked to propose a solution. You will
have 30 seconds to prepare and 60 seconds to speak.

Your respond should

• Show that you understand the problem
• Propose a solution to the problem

Hi. This is May. I ordered a coffee maker from your website. It just arrived today.
When I took out of the box, it looked fine, but then it didn't work. I pressed the
power button, but nothing happened. I don't know what I should do. I'm expecting
guests next week, so I really need that coffee machine. Please let me know what I
can do. Thank you.

Part 2
QUESTION: EXPRESS AN OPINION

You will give your opinion about a specific topic. You will have 30 seconds to prepare and 60
seconds to speak.

Is it better to drive your own car/ motorbike to work than to take public
transportation?

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 *********************************************************************************

FINAL TEST SAMPLE

TRƯỜNG ĐẠI HỌC KINH TẾ LUẬT ĐỀ KIỂM TRA CUỐI KỲ

BỘ MÔN NGOẠI NGỮ NĂM HỌC
(Không được sử dụng tài liệu)

Mã đề: A 1

Part 1
Directions : A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then mark the
letter (A), (B), (C), or (D) on your answer sheet.

1. Both companies are _____ the same 6. _____ the stockbrokers said the market was
business. healthy, they refused to invest more money.
A. in A. Because
B. with B. Although
C. from C. In addition
D. to D. So
2. _____ there were so many options, 7. The seminar will adjourn _____ five o’clock.
everyone was satisfied. A. in
A. If B. on
B. Why C. at
C. Because D. the
D. But 8. Marketing is important; _____, we’re hiring a
3. If they _____ more aware of the trends, new public relations firm.
they could have avoided bankruptcy. A. therefore
A. were B. even though
B. are C. nevertheless
C. have been D. but
D. had been 9. The secretary had the messenger _____ the
4. Make checks _____ to the company. envelope as soon as possible.
A. paid A. delivering
B. payable B. to deliver
C. paying C. deliver
D. pay D. delivered

13
5. Ms. Bolton is both a strong manager _____ 10. The board meetings usually _____ on time.
a skill negotiator. A. have started
A. or B. start
B. with C. are starting
C. and D. have been starting
D. through 18. When the directors _____ a profit, they will be
satisfied.
11. Everyone was disappointed to hear that the A. will see
company’s proposal was _____. B. are seeing
A. turned up C. see
B. turned on D. have been seeing
C. turned away 19. Do _____ an estimate before getting it in
D. turned down writing.
12. Even though the exchange rate was high, A. not ever accept
we _____ from them. B. never accept
A. buy C. accept never
B. must have bought D. not accept ever
C. had to buy 20. Production went down _____ morale was low.
D. had better buy A. even though
13. _____ Dr. Rossi hired the new secretary, B. when
the office has become more organized. C. but
A. When D. to
B. Before 21. The distribution will collaborate _____ a
C. While British company.
D. Since A. with
14. Mr. Cutler will _____ as president. B. in
A. step out C. from
B. step down D. of
C. step from 22. If banks _____ the number of credit cards, the
D. step through economy would improve.
15. Ms. Silva sent the memo _____ it had been A. limiting
approved. B. limited
A. so C. had limited
B. but D. are limiting
C. after 23. One suggestion was to _____ gasoline taxes.
D. until A. raise
16. It’s time to take advantage of current B. have raised
_____. C. be raising
A. interesting D. raising
B. interest 24. The host will want the total amount _____
C. interested before paying the bill.
D. interests A. checked
17. The manager has to _____ the presentation B. be checked
until next week. C. checking
A. put off D. check
B. put with 33. Our store gets more business _____ our new
C. put on location.
D. put through A. in
25. The new sales manager corporates with her B. of
14
 colleagues; _____, she is a valued member. C. from
A. although D. to
B. however 34. The report focus on the _____ of the study.
C. for example A. foundlings
D. therefore B. find
26. _____ our office, Mr. James voted against C. findings
the proposal. D. found
A. Representation 35. The staff _____ the office had been
B. Representative burglarized.
C. Representing A. suspicion
D. Representative of B. suspense
27. Paychecks _____. C. suspicious
A. are twice distributed a month D. suspected
B. twice a month are distributed 36. Television advertising costs _____ print
C. are distributed twice a month advertising.
D. a month are distributed twice. A. most than
28. There has been a decline in local _____ B. more as
national advertising. C. more than
A. therefore D. as much
B. so 37. Mary is _____ an excellent writer.
C. but A. considerate
D. and B. considered
29. _____ Mrs. Lee was calling her husband’s C. considerable
office, he was calling hers. D. considers
A. While 38. That product _____ until recently.
B. Because A. invented
C. So B. didn’t invent
D. Then C. has invented
30. The CEOs will meet _____ Chicago next D. wasn’t invented
month. 39. After re-evaluating the proposal, the agency
A. at _____ the contract to us.
B. in A. awarding
C. to B. had awarded
D. from C. awarded
31. The award was contested by one of the D. awards
_____. 40. My supervisor had me _____ the morning
A. competitors taking inventory.
B. competition A. spend
C. competing B. to spend
D. competitive C. spent
32. All the members have arrived _____ Mr. D. spending
Sampson.
A. decisive
arrive at a decision : i ti 1 quyt nh
B. decided
C. decision
D. deciding

15
Part 2
Directions: Read the texts on the following pages. A word or phrase is missing in some of the sentences.
Four answer choices are given below each of these sentences. Select the best answer to complete the text.
Then mark the letter A, B, C, or D on your answer sheet.

Questions 41-43 refer to the following memo.

To: All employees
Re: Uniform
Date: March 27th
Please note that serving uniforms must be worn at all times. You (41) _____ serve customers in
ordinary clothes under any circumstances. We are a professional restaurant, and it is most important
that all our staff are (42) _____ alike. Also, we will not tolerate dirty uniforms. Everyone is issued
two complete sets of uniforms. If you do not have these, please ask the supplies center for additional
items. If you are not wearing a complete, clean uniform, you (43) _____ be allowed to work. Thank
you for your time.
41. A. might B. will C. may not D. have to
42. A. wearing B. dressed C. clothing D. look
43. A. will B. don’t C. won’t D. didn’t

Questions 44-46 refer to the following information.

We are sorry to inform you that the 9:02 a.m. bus from Bedford Mall to Glen Street will (44) _____
run. As there are usually very few people on this bus, we have to decide to cancel it until further
notice. Please understand that we are not doing this to inconvenience you. In fact, this is a step to
save you money. The cost of running unpopular routes adds to overall ticket prices. We would love
to be able to offer you all the routes, all the time, but sadly we are just (45) _____ to. Hopefully, we
will be starting a new route that passes through both Bedford Mall and Glen Street, though as yet
that remains undecided. If anyone has (46) _____ questions about this matter, please contact the
Valley Buses area manager.
44. A. continue B. sooner C. no longer D. not longer
45. A. don’t B. didn’t C. not able D. couldn’t be able
46. A. lots B. a C. any D. few

Questions 47-49 refer to the following notice.

Health officials and experts agree that workers (47) _____ do not get the appropriate amount of sleep
every night are at risk of becoming unproductive. Tired workers are unable to concentrate and are
more likely to have accidents while on the job. But how (48) _____ sleep is enough? Some doctors
say that eight hours is enough. Anything past that and you may actually feel more tired the next day.
Plan to get between six and eight hours a night to feel your best in the morning and to be at your best
during the day. Over time, you will be able to adjust to find the amount of sleep (49) _____ is right
for you.
47. A. who B. what C. whose D. where
48. A. many B. to C. much D. amount
49. A. who B. what C. whom D. that

Questions 50-52 refer to the following advertisement.

We are happy (50) _____ announce our new extended opening hours. C-Mart Supercenter is now
open twenty-four hours to better serve you. As you probably know, we offer a full line household
products (51) _____ gardening, electronics, and automotive goods. Our newest service is an
OutWest Bank located inside the store. The bank is open every day except Sundays from 9:00-5:00.
16
 In addition, our full service pharmacy will also be open twenty-four hours a day to make sure you
can get the medicine you need at (52) _____ time. We have two convenient locations, on Edith Road
(downtown) and Academy Boulevard. Hope to see you soon!
50. A. at B. to C. with D. for
51. A. also B. as C. too D. as well as
52. A. any B every C. all D. a

Part 3
Directions: In this part, you will read a selection of texts, such as magazine and newspaper
articles, letters, and advertisements. Each text is followed by several questions. Select the best
answer for each question and mark the letter A, B, C, or D on your answer sheet.

Questions 53-54 refer to the following information.

We are sending as a confirmation of your request for the shuttle bus service to Cherry Island Airport
tomorrow morning. The bus is slated to arrive at the front of the hotel at 6:15 a.m. and will depart at
6:30 a.m. The shuttle is scheduled to arrive at 6:50 a.m. If needed, you can cancel this reservation
before 4:00 a.m. tomorrow without a service charge. To contact the front desk, dial 0 for any
questions you might have. We would like to remind you to make sure you have all your belongings
with you when you check out of the hotel. Thank you for your patronage and have a safe and
pleasant trip.
Jamie Fox/ Front Desk
53. What is the purpose of the letter? 54. What time is the bus scheduled to
A. To remind a customer of a arrive at the hotel?
payment A. At 4:00 a.m.
B. To confirm a reservation B. At 6:15 a.m.
C. To promote a city tour C. At 6:30 a.m.
D. To postpone an appointment D. At 6:50 a.m.

Questions 55-56 refer to the following advertisement.

The Elroy Trail Guidebook is the definitive source of information for visitors and locals to get the
most from this beautiful bicycle trail. Where to dine, where to stay, what to do – even which
direction to bike is included in this book that was written by one of the foremost enthusiasts of the
Elroy Trail.
This is a great way to advertise your business. For a small fee we will include detailed reviews of
hotels and restaurants. If you want to include your business in your guidebook, please contact us and
our staff writers will visit your business to take photographs and sample your menu.
Visit our website at www.elroyguidebook.com or call us at (555)357-5700 for more information.
Don’t miss this great opportunity!
55. For whom is this advertisement 56. According to the advertisement,
written? what will be included in the
A. Restaurant reviewers reviews?
B. Hotel and restaurant owners A. Photo of the owner
C. Travel book publishers B. Pictures of the establishment
D. Staff writers C. Prices
D. Recipes
Questions 57-59 refer to the following letter.

17
Kiara Beauty has been a leader in the healthcare products industry for the last 15 years. Over that
time, we’ve been able to launch several brands that have been well received by our customers,
including the famed Chandra 05 and Belle Flower perfumes, and our Nightshade lipstick.
To better respond to and anticipate our customers’ needs, we’re mailing questionnaires to people just
like you. This is your opportunity to let us know what you want in health and beauty products.
The questionnaire takes less than 10 minutes to fill out, and you can return it to us in the
accompanying prepaid business envelope. We hope you will take the time to do so, as it will help us
better serve you in the future.
Best Regards,
Lilly Mendhelson
Vice-president
Product Development
Kiara Beauty
57. What is the purpose of the letter? 59. What is enclosed with the letter?
A. To sell products A. A return envelope
B. To get opinions B. Perfume samples
C. To order items C. A receipt
D. To reply to a request D. A price list
58. Which accomplishment of Kiara is
mentioned?
A. It has won several beauty
awards.
B. Its items are considered popular.
C. It has a greater market share this
year than last.
D. Its customers are generally
healthier than other brands.

Questions 60-62 refer to the following instruction.

Connect the lead from the charger to the bottom of your cellular phone or to a charging stand. Then
plug the charger into a standard wall outlet. When the battery is charging, the battery strength
indicator on the right side of the display scrolls.
Note: When you charge the battery for the first time, the battery strength indicator will not scroll the
entire time; this is normal.
If your phone displays Not charging, charging is suspended. Check that the battery is connected to
an approved charging device. If the battery is very hot or cold, wait for a while; charging will
automatically resume after the battery is restored to its normal operating state. If charging still fails,
contact your dealer.
60. What device are these instructions 62. What should you do if the device
for? fails to charge properly?
A. A portable phone A. Return it to the company.
B. A palm pilot B. Get in touch with the place you
C. A cell phone bought it from.
D. A laptop computer C. Send it back to the factory.
61. What should you do if the battery is D. Throw it away and buy another
not charging? one.
A. Check that the battery is
connected to the charger.
B. Call the factory
18
 C. Call your dealer immediately
D. Check the normal operating time

Questions 63-66 refer to the following letter to the editor.

I am writing to you on behalf of Paniola Industries’s Hope Fund to thank your newspaper for its
generous support for the “Let’s Cure Childhood Diabetes” event. Your reporters did a great job
writing two articles to promote the event.
We were able to explain to hundreds of people what Paniola Industries does to help children with
this disease. The response from the community was fantastic! We had a steady stream of people
greeting the kids, asking questions, and learning about how they could help.
Thank you for giving us such wonderful support! The event was our most successful yet in the
number of people attending and the amount of money raised. We have signed up over fifty new
volunteers and have raised over $14,000. Everybody had a great day, thanks to you. We are already
looking forward to next year’s “Let’s Cure Childhood Diabetes event”.
Once again, thanks for your sponsorship. Please feel free to call Ann Ratner or me at 387-466-2685
for more information about Paniola Industries’s Hope Fund or to volunteer for this worthy cause.
Donald Freighburg
First Vice President, Paniola Industries
63. How many articles did this local 65. How often can we infer that this
newspaper publish to support this event is held?
cause? A. Monthly C. Semi-
A. One C. Three annually
B. Two D. Four B. Every three months D.
64. What is “Let’s Cure Childhood Annually
Diabetes”? 66. Whose phone number is 387-466-
A. An event to get more support for 2685?
the Hope Fund. A. Ann Ratner’s
B. An event for parents of diabetic B. The newspaper’s
children to meet. C. Paniola Industries’
C. A show to honor Paniola D. Ann Ratner’s and Donald
Industries Freiburg’s
D. A social get-together sponsored
by this newspaper.

Questions 67-70 refer to the following newspaper bulletin.

Saturday, June 12 (1-4PM): The Friends of Jeffrey Logan, known as the “Local Guardians”, and the
Lenour Heights young person’s neighborhood group, sponsored by Daniella Bard, will be doing
their end of summer PARK CLEAN UP in Jeffrey Logan Park in Lenour Heights. They are urging
our readers to join in on what promises to be a lovely summer afternoon. Bring your brooms, shovels
and gloves. Neighbors and area residents are also invited to a meeting afterwards in the main library
downtown to discuss a two-year plan for the recreational development of the park. Refreshments and
food will be provided. For those of you new of the area, the park is just north of the historic district.
Please call Daniella Bard for more information at 387-9888.
67. What will the people initially be 69. Who makes up the “Local
gathering to do? Guardians”?
A. To go purchase cleaning A. The subscribers to the newspaper
equipment B. Residents of the Historic District
B. To plan the future of the park C. Young people in Lenour Heights
C. To clean up the park D. The Friends of Jeffrey Logan
D. To offer assistance to local Park
19
 residents 70. Why will they meet in the library?
68. Where is the park? A. To eat after the clean – up work
A. In Lenour heights B. To go over plans for the park’s
B. At the beach development
C. In the historic district C. To listen to a lecture by Daniella
D. In the downtown area Bard
D. To meet other area residents

Questions 71-72 refer to the following advertisement.

Today the opportunity is yours to secure space in Sydney’s, and possibly Australia’s, premier office
development site.
This 125, 330 square meter site, situated in the heart of Sydney’s financial district, still has prime
space available for sale. The building accommodates all modern office communications equipment
and also commands an excellent view of both the financial district and Sydney harbor.
Within the next five years, a serious office shortage is forecast for the city of Sydney. Wise
businesses have already applied for Building 53 space.
If you plan to do business in Australia in the 21st century, there is no better place to do it than from
Building 53.
71. For what is this advertisement? 72. What reason is given for people to
A. Finance invest?
B. Construction A. Low price
C. Australian tourism B. Personal service
D. Commercial property C. Future short supply
D. Government restrictions

Questions 73-76 refer to the following statement.

Due to recent political developments, our nation is now in a position to develop its economy by
emphasizing market mechanism. We are in the process of privatizing many state-owned industries
and expect to make our currency fully convertible soon. We welcome and encourage all foreign
investment and have reduced greatly the former obstacles to investment. Indeed, today foreign
investment need not be negotiated through government offices, but rather can take place on a direct
basis. Ownership of foreign patent and copyrights is respected and strictly enforced, and technology
licensing and transfer is on a voluntary basis. Come. See what we have learned in only a short time.
You will be pleasantly surprised.
73. According to the statement, foreign 75. How is foreign technology viewed
investment is in the country discussed?
A. reduced. A. As private property
B. desired. B. As a government subsidy
C. respected. C. As a gift from other countries
D. negotiable. D. As an educational opportunity
74. Currency in the country discussed 76. What is the statement intended to
will soon be do?
A. devalued. A. Welcome tourists
B. inflated. B. Invite investment
C. left to float. C. Nationalize financial markets
D. made convertible. D. Warn the international business
community

Questions 77-80 refer to the following article.

20
Business people find that some jobs take them away from home for longer than a few days. Those
who find themselves at a new job site for weeks or months are often choosing to stay at apartment –
hotels. These residences offer small and full-sized apartments that can be rented short-term.
Apartments are fully furnished with everything from sofas to TV sets to dishes. Best of all, they are
run like hotels, with cleaning and linen services, gyms and restaurants, and a desk clerk to take
messages and help tenants with questions about the city. Apartment-hotels are often more cost-
effective than standard hotels and more comfortable than hastily furnished apartments.
77. Why are these residences called 79. What is NOT mentioned as an
“apartment-hotels”? advantage of apartment-hotels?
A. They have characteristics of A. They are furnished.
apartments and hotels. B. They have cleaning service.
B. They contain full-sized C. They are centrally located.
apartments. D. They have a desk clerk on duty.
C. They look like hotels. 80. How do apartment-hotels compare
D. They have only short-term with standard hotels?
tenants. A. The rooms are larger.
78. Who would be likely to use an B. They are not as comfortable.
apartment-hotel? C. There are fewer services offered.
A. A business person on an D. They are less expensive for a
overnight trip long stay.
B. A family of tourists
C. An engineer on a ten-week
project away from home
D. A consultant in town for a
convention

Questions 81- 85 refer to the following letters.

October 1
Dale Evans
337 Wimbleton Rd.
Andover, Chelsea SP 98 2L

Dear Mr. Evans:

We are excited to tell you that we are offering the job as the Director of International Marketing. We
would like you to start on Monday, October 23.
As per our last meeting, your supervisor will be the Vice President of Operations, Samantha Jones.
We would also like you to attend the executive meetings as a member of the Executive Management
Group. We have enclosed a contract that states your offered annual salary, your conditions of
employment, and a brief description of your job.
We are eagerly awaiting your arrival and look forward to working together.
Sincerely,
Jamie Larue
Senior Vice President
Inventions International

October 7
Ms. Jamie Larue
190 Curtis Lane
21
Melbourne, NSW 9987
Australia

Dear Ms. Larue:

I gladly accept the position and the terms of employment for the Director of International
Marketing. I had a great first meeting with Samantha Jones and look forward to working
and learning together under her influence.
I have carefully looked over the contract and the job description, and fully accept the
condition offered. But, I am a little concerned about the start date. As you know, I am
currently living in England, and I have slightly underestimated the amount of time I need
to organize the move and get my affairs in order. So, it is possible for me to start on the
30th of October? Please let me know if this is feasible. I hope that this is not a giant
inconvenience for you. Also, I have arranged an apartment in Melbourne, but I need
someone to pick up the keys this week. Could you find someone to do this for me?
Sincerely,
Dale Evans
81. What information is NOT included 84. What is Samantha Jones’ job at
in the contract? Inventions International?
A. The potential salary A. Vice President of Operations
B. Contract terms B. Director of Human Resources
C. Employment background C. Sales Director
D. Job description D. Senior VP
82. In the first letter, the word 85. Why is Mr. Evans unable to start
“enclosed” in paragraph 2, line 3 is work on October 23rd?
closest in meaning to? A. It is a national holiday.
A. Surrounded C. on the outside B. He has a family crisis.
B. On the side D. brought with C. His home was burnt down.
83. What was the purpose of Dale D. He will be busy moving.
Evans’ reply letter?
A. To apply for the job
B. To request an interview
C. To accept a job
D. To thank Ms. Larue for the
interview

Questions 86- 90 refer to the following advertisement and letter.

Free world map* with subscription
Order your subscription to Modern Geographic magazine today and receive a free world
map. An annual subscription (twelve months) cost only $23.95. That’s less than $2 per
issue! Each month Modern Geographic brings you exciting stories from all over the
world and keeps you up to date on current findings in fields like archeology, geography,
and anthropology. Try our magazine risk free for the first three months. If you decide to
cancel your subscription, we will refund your money, but the map is yours to keep. You
have nothing to lose.
• Please note there is no cash alternative

67 Acacia
Avenue
22
 Westside,
CA 48971
Dear sir,
I would like to take out a subscription to Modern Geographic magazine. I sometimes pick
up copies of your publication when I travel, and I have always been impressed by the
quality of your articles and pictures. As an environmentalist, I particularly enjoy your
section on world resources and environmental issues. I will not be needing a copy of a
world map, so I would like to ask you NOT to send it. I feel it would be a waste of
resources to receive something that I will not use. I have enclosed a check for $23.95 and
look forward to receiving my first issue.
Regards,
Miguel Sousa

86. How much does each monthly issue 89. Why did Miguel Sousa write this
cost? letter?
A. $23.95 A. He wants to cancel a
B. $2.00 subscription.
C. More than $2.00 B. He wants a free world map.
D. Less than $2.00 C. He wants to start a one-year
87. If a customer cancels his or her subscription.
subscription, what may they keep? D. He wants to start a two-year
A. A magazine C. A T-shirt subscription.
B. A map D. Program 90. Why does Miguel Sousa NOT want
information a map?
88. Which of the following is NOT a A. He already has one.
topic covered in this publication? B. He thinks it is a bad map.
A. Architecture C. Archeology C. He doesn’t want to pay extra for
B. Geography D. Anthropology it.
D. He thinks it would be wasteful.

Questions 91- 95 refer to the following advertisement and notice.

Blackwell Appliances is holding a massive promotion for the new Braunside EV2007.
The EV2007 is a state-of-the-art50-inch flat screen television. You’ll just love watching
all your favorite shows, sport events, and movies on this large screen! This set is ideal for
a personal home theatre or for a business. Special features include:
- High - definition picture quality
- Screen glare reduction
- Surround – sound
This set is priced as high as $3,500 at other appliance stores, and it can’t be found
anywhere else for less than $2,900. But at Blackwell Appliances, we’re selling it for the
incredible price of just $2,799! Why wait any longer? Come down to Blackwell Alliances
for this and many other great specials as well!

Attention all customers for Blackwell Appliances

This is a recall notice for all Braunside EV2007 television sets. The manufacturer has
issued a warning to retailers that the new model has faulty wiring, and there have been
reports of some overheating problems. Although the risks posed to EV2007 owners are
only slight, we are asking that all sets be returned as a precautionary measure.
We are endeavoring to get in touch with all of the customers who purchased this model.
23
If you own this model and we have not contacted you, please call us immediately at 555-
8612. We will arrange to have the set disassembled and removed from your property.
We would like to apologize sincerely for the inconvenience. All affected customers will
receive a full refund plus an additional $50 voucher to be used at Blackwell Appliances.
Kind regards,
Ted Franks, Owner & Operator,
Blackwell Appliances

91. What is NOT an outstanding feature 94. According to the notice, who should
of the television set? call the store?
A. The artistic design A. Buyers of the Braunside EV2007
B. The large size who have not been contacted
C. The picture quality B. Customers who are interested in
D. The sound system the model
92. How much is the cheapest available C. Anyone who has complaints
set at the store’s competitors? about some TV shows
A. $2,007 C. $2,900 D. Those who can disassemble and
B. $2,799 D. $3,500 return their sets
93. What is the main purpose of the 95. How will Blackwell Appliances
notice? keep affected customers satisfied?
A. To let buyers know they will not A. By offering them a partial refund
get a refund B. By allowing them to exchange
B. To explain why the set is out of the item
stock C. By giving them a complimentary
C. To announce a general recall on coupon
the model D. By presenting them with $50
D. To describe the product’s safety cash
features

Questions 96- 100 refer to the following notice and email.

Attention shoppers!
Following a routine engineering safety inspection, experts recommended that we have the
ceiling in the Kindle Street parking lot reinforced. As a result, this lot will be closed for
renovation from the 13th to the 15th of this month. It will reopen again on the 16th. We
apologize for any inconvenience this causes.
On the affected days you will need to use either our main parking lot or the nearby
Nelson public lot. For those of you who don’t know, Nelson Street is on the other side of
McLean Park, and the public lot is next to Kennedy Sports Center. We have made
arrangements with the management at Nelson that will allow us to validate tickets for that
lot.
Thank you,
The Management, Luton Department Store

From: Max Verlaine

To: Customer Affairs, Luton Department Store
Subject: Parking
Hello,
24
I visited your department store this morning to do some shopping. Your main parking
area was full, and your Kindle Street lot was under maintenance, so I had to park at the
public lot on Nelson Street. This was a little inconvenient as the walk from Nelson Street
is uphill. However, I understand the situation and the safety concerns involved.
I was very disappointed, though, when I had so much trouble getting my parking ticket
validated at your store. The clerk who served me claimed that she was not authorized to
handle tickets for the Nelson public lot. She told me I had to go to the information desk.
Then, in turn, the person at the information desk directed me to the casher’s office on the
third floor. I finally got the ticket validated there.
The process was very confusing and complicated. I realize that today is the first day your
employees have had to handle parking validation for the Nelson lot, but please make sure
your staff is fully aware of your procedures in the future.

Yours,
Max Verlaine

96. What is the notice mainly about? 99. Why has Mr. Verlaine written this
A. A temporary closure of a parking email?
area A. To complain about a problem he
B. The preparations for a routine experienced at the store
safety inspection B. To ask for a department store
C. Proposed changes to the layout membership card
of the department store C. To request a parking permit for
D. Some upcoming road the main lot
construction work D. To inquire about other parking
97. What caused the management at facilities
Luton to take action? 100. Where are tickets for the
A. A serious disaster alternative parking lot validated?
B. A building check A. At the office on Nelson Street
C. New engineering regulations B. At the cashier’s office
D. Relocation of a parking lot C. At the counter
98. When did Mr. Verlaine go D. At the information desk
shopping?
A. The 13th C. The 15th
B. The 14th D. The 16th

- THIS IS THE END OF THE TEST –

THE END

25