Ramaiah Institute of Management

Post Graduate Diploma in Management (PGDM) Programme

Course Code: 22PGD205
Course Title: Operations Management
Number of Credits: 4

Course Objectives:
To provide a broad introduction to the field of operations management and explain
the concepts, strategies, tools and techniques for managing the transformation
process that can lead to competitive advantage.

Course Outcomes (CO):

At the end of the course, students will be able to:

1. To gain an understanding and appreciation of the principles, quantitative

tools and applications relevant to the planning, design, and operations of
manufacturing/service firms.
2. Recognize and apply basic appropriate analytical techniques related to
decision making in forecasting, capacity planning, inventory control
systems, project management, and waiting lines.
3. To effectively analyze and synthesize the many inter-relationships inherent
in complex socio-economic productive systems
4. Evaluate a number of Operations strategy frameworks in the design and
delivery of products and services
5. Discuss performance related and strategic issues and how they can be
measured in an operations environment.

Syllabus
Module 1: Introduction to Operations Management 9Hours
Operations Management – Nature, Importance, historical development,
transformation processes, differences between services and goods, a system
perspective, functions, challenges, current priorities, recent trends; Operations
Strategy, Strategic fit, framework; Supply Chain Management

Module 2: Forecasting, Capacity and Facility Design 9Hours

Demand Forecasting – Need, Types, Objectives and Steps. Overview of

Qualitative and Quantitative methods. Capacity Planning – Long range, Types,
Developing capacity alternatives. Overview of sales and operations planning.
Overview of MRP, MRP II and ERP. Facility Location – Theories, Steps in
Selection, Location Models. Facility Layout – principles, Types, Planning tools
and techniques.
Module 3: Design Of Product, Process And Work Systems 10Hours

Product Design – Influencing factors, Approaches, Legal, Ethical and

Environmental issues. Process – Planning, Selection, Strategy, Major Decisions.
Work Study – Objectives, Procedure. Method Study and Motion Study. Work
Measurement and Productivity – Measuring Productivity and Methods to improve
productivity.

Module 4: Materials Management 10Hours

Materials Management – Objectives, Planning, Budgeting andControl.

Purchasing – Objectives, Functions, Policies, Vendor rating and Value Analysis.
Stores Management- Nature, Layout, Classification and Coding. Inventory –
Objectives, Costs and control techniques. Overview of JIT.

Module 5: Scheduling and Project Management 10Hours

Project Management – Scheduling Techniques, PERT, CPM; Scheduling – work

centers –
nature, importance; Priority rules and techniques, shop floor control; Flow shop
scheduling – Johnson’s Algorithm – Gantt charts; personnel scheduling in
services.

Case Studies:
1. Case 1: Operations Strategy at Galanz - Stephen (Chi Hung) Ng, Barbara Li,
Xiande Zhao, Xuejun Xu, Yang LeiAug 2010, revised May 2017. Ivey
Publishing – Retrieved from https://hbsp.harvard.edu/product/910D05

2. Case 2: Summit Maritime: Facility Location and Layout Design Joshin John,
Rajiv Kumar Srivastava, Neetha J. EappenMay 2018, Ivey Publishing –
Retrieved from https://hbsp.harvard.edu/product/W18305

3. Case 3: Assembling Smartphones: Takt Time ≠ Cycle Time? Willy Shih,

Ethan S. BernsteinSep 2010, revised Dec 2012, Harvard Business Case-
Retrieved from https://hbsp.harvard.edu/product/611012

4. Case 4: Three Jays Corporation, Paul W. Marshall, Mark Davis Aug 2014,
Harvard Business Case- Retrieved from
https://hbsp.harvard.edu/product/915531
 5. Case 5: Multiple Sclerosis Society of Canada: London-Grand Bend Bicycle
Tour Carol Prahinski, Thomas Kwan-Ho Yeung, Oct 2005, revised Sep
2009, Ivey Publishing – Retrieved from
https://hbsp.harvard.edu/product/905D14

Recommended Book(s):
 William J Stevenson, Operations Management, Tata McGraw Hill, 12th
Edition, 2018.
 Aswathappa K and Shridhara Bhat K, Production and Operations
Management, Himalaya Publishing House, Revised Second Edition, 2019.
 Pannerselvam R, Production and Operations Management, Prentice Hall
India, Third Edition, 2012.
Other References:
 Russel and Taylor, Operations Management, Wiley,9th Edition, 2016.
 Richard B. Chase, Ravi Shankar and F. Robert Jacobs (2014) Operations &
Supply Chain Management. McGraw-Hill (12th and 14th Edition)
 Norman Gaither and Gregory Frazier, Operations Management, South
Western Cengage, 2002.9th Edition
 Kanishka Bedi, Production and Operations Management, Oxford
University,3rd Edition, 2013.
 Chary S. N, Production and Operations Management, Tata McGraw Hill, 5th
Edition, 2013.
 Mahadevan B, Operations Management Theory and practice, Pearson
Education, 3rd Edition, 2015

Videos:

Topic
Factory animation
Factory Operations - VW plant
Porsche factory Operations
TPS - Toyota Production System
PFA for easy understanding of
Manufacturing process.
Links
https://www.youtube.com/watch?
v=tjgHF7FK_ds
https://www.youtube.com/watch?
v=GCKna6XEwc8 VW factory operations
https://www.youtube.com/watch?
v=Tdf3ib3Pa8E Porsche factory
operations
https://www.youtube.com/watch?v=k4-
eJsFdxaU Toyota Production operations
https://www.youtube.com/watch?
v=PSLroLJEI9M
Plant Location-Center of Gravity
Method- Video tutorial-07-12-2019 https://www.youtube.com/watch?v=r-
Z22ddHb_I
Plant layout and manufacturing https://www.youtube.com/watch?
process-Lay chips manufacturing v=ws_K9Cxs-uE
Create simulation layout in 8 https://www.youtube.com/watch?
minutes with the Visual Components v=_5dlXCC7vkQ
library
Plant facilities Layout- Video https://www.youtube.com/watch?
v=HIV0M_6carI
Process Selection and Facilities https://www.youtube.com/watch?
Layout -Line v=wjxS79880MM
balancing
Line balancing video for reference https://www.youtube.com/watch?
v=pYsXcyNYPjE
Line balancing video for reference https://www.youtube.com/watch?
v=I2Oz5cyr9qs
Lecture 17 Factors Affecting Plant https://www.youtube.com/watch?
Location v=MMVKVPrdIy0
Lecture 18 Plant Location: Case
Study on https://www.youtube.com/watch?
Uttarakhand v=p7uX4waxxcw
Lecture 19 Location Evaluation https://www.youtube.com/watch?
Methods-I v=bLBrBLnl7xk
Center of Gravity method- https://www.youtube.com/watch?v=r-
Selection of Plant Location Z22ddHb_I
Scheduling Techniques https://www.youtube.com/watch?
v=t_9g5mikCpg
Johnson's rule in sequencing or https://www.youtube.com/watch?
scheduling v=XNcTRdtK5_A
Modern mfg operation tools https://www.youtube.com/watch?v=k4-
eJsFdxaU
Industry 4.0 • A Brief History https://www.youtube.com/watch?
v=JCswJIdVoXk
Industry 4.0 - Germany's 4th https://www.youtube.com/watch?
industrial revolution v=Y990kaGbJD0
Your first steps to Industry 4.0 - https://www.youtube.com/watch?
Bosch Rexroth @ SPS IPC Drives v=hdFAoMhJmHc
2015
The 7 Principles of the Industrial IoT https://www.youtube.com/watch?
v=u3IaXvjDiOE
Future Manufacturing 4.0: Toyota
innovation, robotics, AI, Big Data. https://www.youtube.com/watch?
Futurist keynote speaker v=rt65167tZlQ
The Robot Revolution: The https://www.youtube.com/watch?
New Age of Manufacturing v=HX6M4QunVmA
| Moving Upstream
Tesla Motors - Elon Musk - https://www.youtube.com/watch?
Documentary 2020 v=rD9PGi8hHvY