CPD Report SL Al

National Institute Of Business Management
INDUSTRIAL TRAINING REPORT

2018
“FACTORS WHICH AFFECT FOR GENERATE

WASTE IN INTRAPACK PACKING PROCESS OF
EXPORT ITEMS BASED ON ISO 9001:2015 OF SRI
LANKAN AIRLINES”
V.W.A.I.WICKRAMASINGHE
COHDBM-F172F-104
A Dissertation Submitted In Partial Requirement Of Industrial Training Of Higher

Diploma In Business Management.
Industrial Training Report Sri Lankan Airlines Page 1

Declaration
I declare that:
a) Except where due acknowledgement has been made, the work is that of the student alone;
b) The work has not been submitted previously, in whole or in part, to qualify for any other
academic award;
c) The content of the report is the result of work which has been carried out since the official
commencement date of the Industrial training program of the faculty;
d) Any editorial work, paid or unpaid, carried out by a third party is acknowledged; and
e) Procedures and guidelines of the faculty have been followed.
Signature
V.W.A.I.Wickaramasinghe
COHDBM-F7F-104
Date - 22.10.2018

Preface
Under the industrial training, I got the opportunity to work for Sri Lankan Airlines in
Katunayake, Sri Lanka. Due to the requirement of Higher Diploma in Business Management,
I have practiced conducting, ISO 9001:2015 international quality standard for a process of
Instapack Packing Process of Export Items under Export Division of Engineering and
Procumbent Department.
I have identified the current management system and based the details; the ideal management
system was introduced through building a system chart and a Gantt chart. The difference
between the current management system and the ideal management system was the main aim
to reduce the overall time of the procurement process, without effecting to the quality
standers.
Throughout this project, you can observe the critical path that is visible in the Gantt chart,
which made the time reduction and the process of shifting the existing resources from the
non-critical activates to critical activates.
Through this project you can observe the quality standers that I have used to develop the
system chat, the Gantt chart, and the recommendations are also presented based on the
international standards.
This project had made the path to gain the practical experience form the industry to clarify
the theories which we had learned inside the lecture rooms. And the experience which I gain
through the training period had made an impact to achieve the success in my personal and to
my carrier life.

Acknowledgement
The successful and the final outcome of the research required a lot of guidance and assistant
from many people and I have done is only due to such guidance and assistant. It is not
possible to individually acknowledge all the persons, organizations and sources who
contributed to accomplish this study. Some of them deserve a special appreciation. Therefore,
I would like to thank them.
At first, I would like to pass my appreciation to Mr.Ashoka De Silva who is the lecturer in
charge in Industrial Training Module and helped me most in starting this research by giving
me the base knowledge about researches and Industrial Training Development.
It is difficult to express in words what I received from various areas in Sri Lankan Airlines in
completing the internship during the six month of training period. I would like to extend my
gratitude to the immediate supervisor, Mr.Chamika Comester & the Sri Lankan Airline
officers in Engineering Logistics Export Team for supporting me to complete the Internship
in a friendly environment. I could gather required data to complete this research successfully.
I wish to thank all my family members and colleagues who motivated me in the period of
internship and the studies at the University. Their strong and encouraging words inspired me
to present a successful research.

Executive Summary
This research is focused on system issue at Engineering Logistics Export Division in Sri
Lankan Airlines. As a result of four systems there are some drawbacks. This is a prevailing
problem at Engineering Logistics Export Division and it affects to the Export team and the
Sri Lankan Airlines. Hence the purpose of this study is to identify the existing problems and
introducing the new system. Analysis of this data found that time wastage, Non-Eco
friendliness, lack of interest workers due to various problems such as poor knowledge of IT,
negative attitudes towards the subject. Employees were under pressure when there were
delays to handover the reports to the top management. By identifying these problems and
practicing the new method will be helpful to get rid of shortages. Introducing ERP system is
an essential task to produce good service for future.

Table of Contents
Table of Contents
Declaration ................................................................................................................................. 2
Preface........................................................................................................................................ 3
Acknowledgement ..................................................................................................................... 4
Executive Summary ................................................................................................................... 5
Table of Contents ....................................................................................................................... 6
List of Tables and Figures.......................................................................................................... 8
List of Figures ........................................................................................................................ 8
List of Tables .......................................................................................................................... 8
Chapter 1- Introduction .............................................................................................................. 9
1.1 Introductory Paragraph ................................................................................................ 9
1.1.1 Company Profile .................................................................................................. 9
Vision and Mission Statement of Sri Lankan Airlines ....................................................... 9
1.1.2. Nature of Business Operations ............................................................................... 10
1.2 Statement of the Problem .......................................................................................... 10
1.3 Objectives (Purpose) ................................................................................................. 11
1.4 Significance of the Study .......................................................................................... 12
Background .............................................................................................................................. 13
Literature Review ................................................................................................................. 13
Chapter 111- Methodology ...................................................................................................... 14
3.1 Population and Sampling ............................................................................................... 14
3.2 Instrumentation............................................................................................................... 14
3.3 Procedure and Time Frame ............................................................................................ 16
3.4 Conceptual Framework (Project Planning Process) ..................................................... 16
3.5 Validity and reliability ................................................................................................... 19
3.6 Scope and limitations ..................................................................................................... 20
Chapter 1V - Data Presentation ............................................................................................... 20
4.1. Current Management System ........................................................................................ 20
Chapter V- Data Analysis ........................................................................................................ 25

1. Set the purpose of the project - Project Outcome. ........................................................ 25
2. Identify the available resources and categorize them - Resource Pool (3Ms) .............. 25
3. Write the process begin to end - Process Chart ............................................................ 26
4. Write the process end to begin - System Chart ............................................................. 27
5. Build Quality standard into each activity of the process - Quality Plan ....................... 27
6. Develop an effective & efficient method for each activity by giving top priority for
quality standards - Method Data Base.................................................................................. 29
7. Allocate optimum resources into each activity by considering the identified method -
Allocated Resources. ............................................................................................................ 29
8. Develop the expected time standard for each activity - Time Plan .............................. 31
9. Align the recourses with time by considering connectivity of activities (series and
parallel) and identify critical activities - Resource Schedule with Critical Path (Gantt Chart)
32
10. Balance the resources for maximum utilization of resources and reducing the project
duration. - Balanced Resource Schedule with new critical path. (Revised Gantt Chart) ..... 33
11. Check the actual performance of each activity against the standard performances -
Project Monitoring System .................................................................................................. 34
Findings.................................................................................................................................... 35
Ideal Management System ................................................................................................... 35
Conclusion ............................................................................................................................... 39
Practical Management System ............................................................................................. 39
Constraints............................................................................................................................ 39
Ideal Management System ................................................................................................... 40
Recommendations .................................................................................................................... 44
Implementation of Recommendations (3W) ........................................................................ 45
Results ...................................................................................................................................... 46
The comparison of Current, Ideal, Desired, Achieved Status .............................................. 46
References ................................................................................................................................ 47

List of Tables and Figures
List of Figures
Figure 1 : Percentage to Reduce .............................................................................................. 11

Figure 2 : PDCA Cycle ............................................................................................................ 18
Figure 3 : Practical Management System ................................................................................ 39
List of Tables
Table 1 : Table of Objective .................................................................................................... 11

Table 2 : Table of Procedure and Time Frame ........................................................................ 16
Table 3 : Table of Quality Plan ................................................................................................ 28
Table 4 : Table of Resource Plan ............................................................................................. 30
Table 5 : Table of Time Plan ................................................................................................... 31
Table 6 : Resource schedule with critical path ........................................................................ 32
Table 7 : Balance Recourse Schedule with new critical pa1th ................................................ 33
Table 8 : Table of Project Monitoring System......................................................................... 34
Table 9 : Table of Actual and Desired Results ........................................................................ 38
Table 10 : Table of Actual and Desired Results ...................................................................... 43
Table 11 : Implement and Recommendations ......................................................................... 46
Table 12 : Table of the Results ................................................................................................ 46

Chapter 1- Introduction
1.1 Introductory Paragraph
1.1.1 Company Profile
Sri Lankan airlines has established in 1979, as an Air Ceylon. During the 1980s, the airline
increased the number of destinations. By 1990, Air Lanka served 26 destinations. In
December 1992, the airline purchased its first Airbus A320. In 1998, Air Lanka was
privatized to the Dubai Arab Emirates. Emirates and the Sri Lankan Government have signed
an agreement for a 10 years strategic partnership. The Government retained a majority stake
in the airline but gave full control to Emirates for investment and management decisions.
Later the name was changed as “Sri Lankan Airlines”. In 2001, Bandaranaike airport was
attacked by the terrorists. In 2014 Sri Lankan airlines officially became a member of one
world alliance. There are subsidiaries in Sri Lankan airlines as Sri Lankan engineering, Sri
Lankan catering, Sri Lankan ground services and Sri Lankan holidays etc. The vision of the
airline is to be the most preferred airline in Asia and since airline operates business in the
high dynamic industry of the air transportation. At present the airline operates 43 destinations
from its main hub located at Bandaranayke international airport.
Vision and Mission Statement of Sri Lankan Airlines

Vision
To be the most preferred airline in Asia.
Mission
We are in the air transportation business. We provide our customers with a reliable and
pleasant travel experience. We provide our business partners with a variety of innovative,
professional and mutually profitable services. We meet Shareholder expectations of

profitably marketing Sri Lanka and contributing towards the wellbeing of Society. We are a
competent, proactive and diligent team. Our contribution is recognized and rewarded.
1.1.2. Nature of Business Operations
Sri Lankan Airlines is an air transportation business. It provides a reliable and pleasant travel
experience for customers. It also provides business partners with a variety of innovative,
professional and mutually profitable services. It fulfills Shareholder expectations of
profitably marketing. Sri Lankan Airlines contributes its service towards the well-being of the
Society. It is a competent, proactive and diligent team and provides so many facilities to the
customers. It consists of a Duty free shop, online booking, Child care, Entertainment,
Business class and Economic class facilities etc.
1.2 Statement of the Problem
I have worked with an Engineering Logistics Export section. This is the section that
exporting Aircraft components for repairs, exchanging items with other airlines and returning
aircraft loan tools. This section acts as a major part in logistics field.
A new packing machine named ‘Sealed Air Instapack Machine’ is established recently (On
28th August 2018). There is much wastage due to several reasons. The main reason is lack of
interest workers due to poor technical knowledge. Therefore, it causes to increase time
wastage and resources wastage.
The gap between the desired state and current state.
Based on that, cycle time is planned to reduce by 34.37% without affecting to the normal
process.

Time to reduced = Current cycle time – Desired cycle time *100%
Current cycle time
= 32 – 21*100%
32
= 34.37%
Figure 1 : Percentage to Reduce
1.3 Objectives (Purpose)
The objective of this project is divided in to three parts. And it was given following from
 Standard
 Performance
 Conditions
Standard Performance Conditions
32 minutes of packing Reducing the packing process  Using system chart
process. period from 32 minutes to 21 and Gantt chat based
minutes. on the 5S standards.
 Use the standard of
ISO 9001: 2015
 Without affecting the
quality of the process
Table 1 : Table of Objective

Furthermore, there are several objectives to be achieved, they are mentions as follows.
 To identify an effective current system- Examining and getting advice from experts
and getting details from the operators and technicians.
 Identified the barriers - Getting the help of experts to work at the beginning and
making opportunities to train the workers at the same time. Then the work efficiency
will increasing and gain more profits to the company.
 Installing the new system-Finding information and getting help from other airlines
which is using new systems. If we get help from other airlines the new technology
will come to the industry. Then we can run the process very effectively.
1.4 Significance of the Study
This report is important to reduce the overall time consumption and usage of resources of the
packing process of the export items. By grafting the system chat and Gantt chat had helped to
identify the waste time consumption of the process. And the recommendations are help to
improve the system to gain the maximum quality outcome.
Emphasize on;
 Path finding.
 Empowering.
 Aligning.
 Modeling

Background
Literature Review
ISO 9001:2015 Standard
ISO 9001 is a standard that sets out the requirements for a quality management system. It
helps businesses and organizations to be more efficient and improve customer satisfaction.
With more than a million organizations certified to ISO 9001, it's the most widely recognized
standard in the world. It sets out requirements for quality management systems and is suitable
for all types of organizations.
ISO 9001 has been revised to reflect the many changes in the way we now do business – new
technology, greater access to information, higher customer expectations, globalization and
increasing importance of service industries.
ISO 9001:2015 has lost none of the rigour of the earlier versions, but cuts bureaucracy by
being less prescriptive and focusing more on the context of each organization. It guides
organizations to build a management system suited to individual needs without imposing
irrelevant paperwork or requirements which add no value.
ISO 9001:2015:
 Enables you to better align and integrate multiple management standards
 Takes a risk-based approach, becoming a tool for preventive action
 Moves away from prescriptive paperwork

Chapter 111- Methodology
3.1 Population and Sampling
Population
Prepared Instapack Package Items (Based on Previous Visual Evidence of Quality Checking
Section)
Sampling frame
Daily Instapack Packages of Export Items.
Sampling
Random Sampling
3.2 Instrumentation
The main instruments that used in this project are
 Previous Visual Evidence of Quality Checking Section
 A field note book
 Daily diary.
 Using the ISO 9001: 2008 International Quality Standard’s ten question to
collect the necessary data.
Using the 5S Standard’s ten question to collect the necessary data.
1) Who are the beneficiaries from the intended system?

2) What are the requirements of external/ internal customer?
3) How to satisfy the Internal/External customers?
 Right Product
 Right Quality

 Right Quantity
 Right Time
 Right Price
4) What is the purpose of the intended system?
 Target Product
 Target Quality
 Target Quantity
 Target Time
 Target Price
5) What are the resources available for the intended system?
 M1 - (Men)
 M2 - (Machines and Equipment)
 M3 - (Materials and Service)
6) What is the system boundary?
7) What is the process to transform the resources (input) to achieve the objective (outcome)
of the system?
8) What is the Waste?
9) How to compare the desired results (objectives) and the achieved results (objective) and
identify the gap?
10) How to respond with the resources to bridge the above gap for having the desired results?
11) How to establish recorded to provide evidence of conformity to above requirements?
12) How to audit the above steps to ensure the continual improvement?

3.3 Procedure and Time Frame
Activity August September October

1W 2W 3W 4W 1W 2W 3W 4W 5W 1W 2W 3W 4W 5W
Pre -
observation
Preparing the
proposal
Collecting data
Analyzing data
Writing the
report
Submitting the
report
Table 2 : Table of Procedure and Time Frame
3.4 Conceptual Framework (Project Planning Process)
Waste Minimization
There are several definitions of waste minimization promoted by governing bodies in the
International Community. The United States Environmental Protection Agency (EPA)
defines the concept as follows.
Waste minimization refers to the use of source reduction and/or environmentally sounds
recycling methods prior to energy recovery, treatment, or disposal of wastes. Waste
minimization does not include waste treatment, that is, any process designed to change the
physical, chemical, or biological composition of waste streams. For example, compacting,
neutralizing, diluting, and incineration are not typically considered waste minimization
practices. EPA's preferred hierarchical approach to materials management includes source
reduction, recycling, energy recovery, treatment, and finally, disposal.

In contrast, the United Nations Environmental Program (UNEP) uses the following
definition. Waste minimization refers to strategies that are aiming to prevent waste through
upstream interventions. On the production side, these strategies are focusing on optimizing
resource and energy use and lowering toxicity levels during manufacture. Strategies that are
considered to minimize waste and thus improve resource efficiency in or even before the
manufacturing process are, for example, product design, cleaner production, reuse of scrap
material, improved quality control, waste exchanges, etc. On the consumption side, waste
minimization strategies aim to strengthen awareness and prompt environmentally conscious
consumption patterns and consumer responsibility to reduce the overall levels of waste
generation.
5S Concept
5S represents Japanese words that describe the steps of a workplace organization process.
English equivalent words are shown in parenthesis
 Seiri (Sort)
 Seiton (Straighten, Set)
 Seiso (Shine, Sweep)
 Seiketsu (Standardize)
 Shitsuke (Sustain)
In simple terms, the five S methodology helps a workplace remove items that are no longer
needed (sort), organize the items to optimize efficiency and flow (straighten), clean the area
in order to more easily identify problems (shine), implement color coding and labels to stay
consistent with other areas (standardize) and develop behaviors that keep the workplace
organized over the long term (sustain).

Conceptual framework was designed based on the analysis literature presented on chapter 2.
In order to select the most appropriate variables for testing, a comprehensive literature review
was carried out and various methods was used by the researcher to get the feedback from the
relevant individuals to prove the hypothesis.
This illustration shows that Customer play a vital role in defining requirements as inputs. The
outcome of the management system develop based on the above international standard will
be achieved using the PDCA (P-Plan, D- Do, C- Check, A- Action).
PDCA Cycle
Figure 2 : PDCA Cycle

Process Approach For Management System Development
i. Write the transformation process from begin to end using the current management
system-Process Chart.
ii. Write the above process end to begin- System Chart.
iii. Set the quality standard for each activity of the process- Quality Plan.
iv. Develop an effective and efficient method for each activity of the process- Method
Data base.
v. Allocate resources to each activity by considering the method of the activity-
Resource Allocation.
vi. Set the time standard for each activity- Time plan.
vii. Schedule resources to minimize process cycle time- Gant Chart
viii. Identify the critical and non-critical activities- Critical Path.
ix. Identify the floating time of each activity and balance the resources- Resource
balancing
x. Allocate more resources in to the critical activities and reduce the process cycle
time- Crash programming.
xi. Apply technology with the ECRS principle- Reengineered process.
xii. Develop the monitoring system (QQTC) - Measurement & Analysis.
xiii. Develop a responsibility system- Management responsible.
3.5 Validity and reliability
The questioner for collecting data and information of the current system is based on the ISO
9001: 2015 International Quality Standard and 5S Standard. Therefore we can obtain reliable
information.

3.6 Scope and limitations
Scope
 In this project, the only considering area is packing process of the export items.
Limitation
 There are several issues which we have to face during the research. Mainly, I have to
respect to the organizational rules and regulations, especially about the data
collection. The second limitation is the failure of sample respondents to answer with
truthfulness; results might not accurately reflect the opinions of all members of the
included population.
 Time limitation as always will be highly putting pressure to complete the research in
due time.
Chapter 1V - Data Presentation
4.1. Current Management System
 Internal Customer - Sri Lankan Airline Export Division
 External Customer – Vendors of the Export Items. ( Foreign Workstations & Courier
Services )
Provide the export items on the time with high safety and neatness.

 Right Product - Export Items
 Right Quality - Standard Packing Method, Minimum Resources, Neatness
 Right Quantity - (Quantity is change according to the Aircraft Flight Space)
 Right Time - 32 Minutes
 Right Price - Minimum Export Charges
 Target Product - Quality products according to customer requirements
 Target Quality - Standard Packing Method, Minimum Resources, Neatness
 Target Quantity - According to requirements of Engineering Maintenance Department
 Target Time - 21 Minutes
 Target Price - Minimum Export Charges
 M1 - (Men)
a) Engineering Logistics Supervisor
b) Engineering Logistics Assistance
c) Security Officer
d) Quality Control Officer
e) Cargo Officer
f) Driver
 M2 - (Machines and equipment)
g) Sealed Air Instapack Machine
h) Scissor

i) Tap Machine
j) Export items
k) Cardboard Boxes
l) Air cargo Sticker
m) Special Polythene Sealed Pack
n) Other packing Items
o) Chemical of Instapack Machine
p) Relevant Documents
 High Cost of Machinery
 Limited Package Items
 Limited Machine Requirements
 Limited Working Employees
 Lack of knowledge and Experience about Efficient Techniques and Methods of the
Employees
 Time Limitation
7) What is the process to transform the resources (input) to achieve the objective
(outcome) of the system?
a) Select the Export Item (According to the Document)
b) Take a Cardboard Box
c) Cut Special Polythene Bag
d) Switch on the Sealed Instapack Machine
e) Add chemical to the Cardboard Box

f) Put the export Item into the Box (To take the shape of the item-Bottom Part)
g) Cover the Top of the item with polythene
h) Again add the chemical into the polythene
i) Open it for Security Checking
j) Open it for Quality Checking
k) Input the Relevant Documents into the Box
l) Paste Air Cargo Sticker on the Box
m) Seal the Export Box
Several methods are followed by the Engineering Logistics Department to send the items
safely in Air freight containers. CAT 1 Containers are used to send sensitive electrical items.
Instapack is used for Aircraft component packing. This material can be molded according to
the shape of the item. Air Bubbles, Papers, Clear Seal, Sponge and special polythene bags are

also used for packing. After details have sent the vendors make arrangements for booking
flights.
 Wastage of Packing Resources
 Time Wastage
9) How to compare the desired results (objectives) and the achieved results (objective)
and identify the gap?
 Measure the squires
 Measuring the time.
 Measuring the Quantity.
 Measuring the number of times export items goes to stores.
10) How to respond with the resources to bridge the above gap for having the desired
results?
In the present contest Sri Lankan Airline using more resources such as Stationary items,
Packing materials and Polythene etc. If the Company is trying to implement the Eco friendly
items and utilize the resources the wisely then company can gets more profits competitively
with other airlines.
By exchanging aircraft components in quality Standards Company can gain more profits and
also increasing the good will of the company.
11) How to establish recorded to provide evidence of conformity to above requirements?
Studies about processing have done on theoretically, practically and experimentally. Studies
on Dangerous goods handling and packing are done under IATA Dangerous good

regulations. Apart from that an opportunity has given to study how to dispatch an item under
AURA system. The attention has given on INCO Terms when delivering items to the
consigners.
There are several methods that can be audit the system. Some of them are as follows.
 Internal audit.
 Inspections
 Interviews
 Observations
 5S Meeting
 5S Self Audit
Chapter V- Data Analysis

1. Set the purpose of the project - Project Outcome.
To reduces the resource wastage (Including time wastage) of packing process of export
division and deliver the export items to the vendors on time.
2. Identify the available resources and categorize them - Resource Pool (3Ms)
 M1 - (Men)
c) Security Officer
e) Cargo Officer

f) Driver
h) Scissor
i) Tap Machine
j) Export items
k) Cardboard Boxes
l) Air cargo Sticker
3. Write the process begin to end - Process Chart

l) Paste AirCargo Sticker on the Box
4. Write the process end to begin - System Chart
a) Seal the Export Box
b) Paste AirCargo Sticker on the Box
c) Input the Relevant Documents into the Box
d) Open it for Quality Checking
e) Open it for Security Checking
f) Again add the chemical into the polythene
h) Put the export Item into the Box (To take the shape of the item-Bottom Part)
i) Add chemical to the Cardboard Box
j) Switch on the Sealed Instapack Machine
k) Cut Special Polythene Bag
l) Take a Cardboard Box
m) Select the Export Item (According to the Document)
5. Build Quality standard into each activity of the process - Quality Plan
Activity Quality Control
a) Select the Export Item (According to the It is depend on the requirement of the delivery
Document) time. ( Urgent or Routine)
b) Take a Cardboard Box -

c) Cut Special Polythene Bag It should be done according to the size of the
cardboard box.
d) Switch on the Sealed Instapack Machine -
e) Add chemical to the Cardboard Box It should be done according to the size of the
cardboard box and size of the export item.
f) Put the export Item into the Box (To take The export item should placed into the box after
the shape of the item-Bottom Part) preparing the instapack chemical its standard
level.
g) Cover the Top of the item with polythene The top of the box should be covered after
preparing the instapack chemical its standard
level.
h) Again add the chemical into the polythene -
i) Open it for Security Checking The prepared box should open for Security
Checking.
j) Open it for Quality Checking The prepared box should open for Quality
Checking. (They are taking the visual evidence to
prove that the export item is ready to deliver
according to the quality standards without less
harm.)
k) Input the Relevant Documents into the The relevant documents are adding into the box
Box by checking the correct part number and serial
number of the item
l) Paste AirCargo Sticker on the Box Paste the Aircargo Sticker by checking the
AirwayBill Number of the Item.
m) Seal the Export Box Seal the preapared box by using selotape.
Table 3 : Table of Quality Plan

6. Develop an effective & efficient method for each activity by giving top
priority for quality standards - Method Data Base
- System chart and Gantt chart are attached in the CD.
7. Allocate optimum resources into each activity by considering the identified
method - Allocated Resources.
Activity Resources
a) Select the Export Item (According to the Engineering Logistics Supervisor, Engineering,
Document) Logistics Assistance, Relevant Documents
b) Take a Cardboard Box Engineering Logistics Assistance, Cardboard
Boxes, Scissor ,Tap Machine
c) Cut Special Polythene Bag Engineering Logistics Assistance, Scissor,
Special Polythene Sealed Pack
d) Switch on the Sealed Instapack Machine Engineering Logistics Assistance, Instapack
Machine
e) Add chemical to the Cardboard Box Engineering Logistics Assistance, Instapack
Machine, Chemical of the Instapack, Special
Polythene Sealed Pack
f) Put the export Item into the Box (To take Engineering Logistics Assistance, Export Item,
the shape of the item-Bottom Part) Sealed Air Instapack Machine, Special
g) Cover the Top of the item with polythene Engineering Logistics Assistance, Scissor,
Export items, Special Polythene Sealed Pack,
Chemical of Instapack Machine

h) Again add the chemical into the polythene Engineering Logistics Assistance, Instapack
Machine, Chemical of the Instapack, Special
i) Open it for Security Checking Engineering Logistics Assistance, Security
Officer
j) Open it for Quality Checking Engineering Logistics Assistance, Quality
Control Officer
k) Input the Relevant Documents into the Engineering Logistics Supervisor,
Box Engineering Logistics Assistance, Relevant
Documents
l) Paste AirCargo Sticker on the Box Engineering Logistics Assistance, Scissor, Tap
Machine, Air cargo Sticker
m) Seal the Export Box Engineering Logistics Assistance, Scissor, Tap
Machine
Table 4 : Table of Resource Plan

8. Develop the expected time standard for each activity - Time Plan
Activity Time
a) Select the Export Item (According to the 5 Minutes
Document)
b) Take a Cardboard Box 2 Minutes
c) Cut Special Polythene Bag 1 Minutes
d) Switch on the Sealed Instapack Machine 1 Minutes
e) Add chemical to the Cardboard Box 2 Minutes
f) Put the export Item into the Box (To take 1 Minutes
the shape of the item-Bottom Part)
g) Cover the Top of the item with polythene 1 Minutes
h) Again add the chemical into the polythene 1 Minutes
i) Open it for Security Checking 5 Minutes
j) Open it for Quality Checking 5 Minutes
k) Input the Relevant Documents into the 2 Minutes
Box
l) Paste AirCargo Sticker on the Box 1 Minutes
m) Seal the Export Box 5 Minutes
Total Time 32 Minutes
Table 5 : Table of Time Plan

9. Align the recourses with time by considering connectivity of activities
(series and parallel) and identify critical activities - Resource Schedule
with Critical Path (Gantt Chart)
Activity Time
Document)
d) Switch on the Sealed Instapack Machine 1 Minutes
k) Input the Relevant Documents into the 2 Minutes
Box
Table 6 : Resource schedule with critical path

10. Balance the resources for maximum utilization of resources and reducing
the project duration. - Balanced Resource Schedule with new critical path.
(Revised Gantt Chart)
Activity Time
Document)
d) Switch on the Sealed Instapack Machine 0.5 Minutes
k) Input the Relevant Documents into the 0.5 Minutes
Box
Table 7 : Balance Recourse Schedule with new critical pa1th

11. Check the actual performance of each activity against the standard
performances - Project Monitoring System
Activity Actual Time Desired Time
a) Select the Export Item (According to 5 Minutes 4 Minutes
the Document)
b) Take a Cardboard Box 2 Minutes 2 Minutes
c) Cut Special Polythene Bag 1 Minutes 1 Minutes
d) Switch on the Sealed Instapack 1 Minutes 0.5 Minutes
Machine
e) Add chemical to the Cardboard Box 2 Minutes 1 Minutes
f) Put the export Item into the Box (To 1 Minutes 1 Minutes
take the shape of the item-Bottom Part)
g) Cover the Top of the item with 1 Minutes 1 Minutes
polythene
h) Again add the chemical into the 1 Minutes 1 Minutes
polythene
i) Open it for Security Checking 5 Minutes 2 Minutes
j) Open it for Quality Checking 5 Minutes 3 Minutes
k) Input the Relevant Documents into 2 Minutes 0.5 Minutes
the Box
l) Paste AirCargo Sticker on the Box 5 Minutes 3 Minutes
m) Seal the Export Box 1 Minutes 1 Minutes
Total Time 32 Minutes 21 Minutes
Table 8 : Table of Project Monitoring System

Findings
Ideal Management System
Services )

 M1 - (Men)
c) Security Officer
e) Cargo Officer
f) Driver
h) Scissor
i) Tap Machine
j) Export items
k) Cardboard Boxes
l) Aircargo Sticker

Employees
 Time Limitation
 Time Wastage

9) How to compare the desired results (objective) and the achieved results
(objective) and identify the gap? (Stimulus)
The gap between the desired results and the achieved results are identified through
comparing the time taken to order changing the technic of packing method.
Furthermore, it directly causes to reduce the resource wastage of packing process.
Activity Actual result Desired result Gap
Less Neatness of the High Neatness of the Using wrong
Quality package Export Item packing technical
method
Time 32 Minutes ( For 21 Minutes ( For Each 11 Minutes ( For
Each Item ) Item ) Each Item )
Table 9 : Table of Actual and Desired Results
10) How to respond with the resources to bridge the above gap for having the
desired results?
After implementing the proposed system, which can reduce above 11 Minutes delay time in
packing process.
Moreover, it caused to save the packing resources such as Instapack polythene, Instapack
Chemical and Cardboard Boxes. Special the boxes can be reuse for the same item in future.
11) How to establish records to provide evidence of conformity to above
requirements?
The records are taken from the ISO 9001:2015 records files and the process is identified
through the inspections.

 Internal audit.
 Inspections
 Interviews
 Observations
 5S Meeting
 5S Self Audit
Conclusion
Practical Management System
Practical Management System = Constrains + Ideal Management System
Figure 3 : Practical Management System
Constraints
The issue that I have identified is related to the company and I have asked questions from our
officers they also said that there is a system issue in Sri Lankan Airlines. I have compared
with other airlines regarding that issue and revealed there are no any issues in other airlines.
Then after our export team also help me to get the details. System issue has occurred mainly
due to the following reasons.
 They are not using modern technology.
 Employees should have lack of knowledge

Furthermore, there are other same barriers to overcome. Some of them are as follows,
 Limited time to study the packing process and implement the new method.
 Rules and regulations of the organization
 Busy work schedule
 Limited decision making
 Change the mindset of the employees
 Financial/ budget issues
Ideal Management System
Services )

 M1 - (Men)
c) Security Officer
e) Cargo Officer
f) Driver
h) Scissor
i) Tap Machine
j) Export items
k) Cardboard Boxes
l) Aircargo Sticker

6) What is the System Boundary?
Employees
 Time Limitation

 Time Wastage
13) How to compare the desired results (objective) and the achieved results
(objective) and identify the gap? (Stimulus)
The gap between the desired results and the achieved results are identified through
comparing the time taken to order changing the technic of packing method.
Furthermore, it directly causes to reduce the resource wastage of packing process.
Activity Actual result Desired result Gap
Less Neatness of the High Neatness of the Using wrong

Quality package Export Item packing technical
method
Time 32 Minutes ( For 17 Minutes ( For Each 15 Minutes ( For

Each Item ) Item ) Each Item )
Table 10 : Table of Actual and Desired Results
14) How to respond with the resources to bridge the above gap for having the
desired results?
After implementing the proposed system, which can reduce above 15 Minutes delay time in
packing process.
Moreover, it caused to save the packing resources such as Instapack polythene, Instapack
Chemical and Cardboard Boxes. Special the boxes can be reuse for the same item in future.

15) How to establish records to provide evidence of conformity to above
requirements?
The records are taken from the ISO 9001:2015 records files and the process is identified
through the inspections.
 Internal audit.
 Inspections
 Interviews
 Observations
 5S Meeting
 5S Self Audit
Recommendations
If Sri Lankan Airline Ltd should implement these suggestions it would be help to manage the
system very effectively. In the future all the business organization should manage to reduce
resources. In the present contest Sri Lankan Airline using more resources such as Stationary
items, Packing materials and Polythene etc. If the Company is trying to implement the Eco
friendly items and utilize the resources the wisely then company can gets more profits
competitively with other airlines.

Besides, there are major four soft wares are used to handle the exporting process. But it is
difficult to handle. So I have recommended integrating four systems and developing
particular software for the department. It is very effective and efficiency for the company and
also utilize the resources and can manage the time very well. These are the things that I have
recommended.
 To identify an effective current system- Examining and getting advice from experts
and getting details from the operators and technicians. ( Eg: New Methods to Packing
Process, Maintaining the Machine properly )
 Identified the barriers - Getting the help of experts to work at the beginning and
making opportunities to train the workers at the same time. Then the work efficiency
will increasing and gain more profits to the company.
 Installing the new system-Finding information and getting help from other airlines
which is using new systems. If we get help from other airlines the new technology
will come to the industry. Then we can run the process very effectively.
By exchanging aircraft components in quality Standards Company can gain more profits and
also increasing the good will of the company.
Implementation of Recommendations (3W)
What To Be Done When To Be Done Who Is Responsible Remarks
Maintain the Every Time when Export Team To Reduce the

Instapack Machine using the Instapack wastage and Save the
Properly. Machine Time
Examining and Every Time when Export Team To improve the 5s
getting advice from using the Instapack standards
experts and getting Machine
details from the

operators and
technicians.
Finding information When the Export Export Team To gain new
and getting help from team communicating Technology
other airlines which with other airlines.
is using new systems
Table 11 : Implement and Recommendations
Results
The comparison of Current, Ideal, Desired, Achieved Status
Variable Current status Ideal status Desired status Actual status

Quality No proper Fulfill Make standards With the
quality methods requirements of in order to accurate
to maintain the the Packing maintain the technical
Instapack process machine with methods
machine and the existing reorganized to
Packing process resource by each maintain
reorganizing the the quality of the
space to meet standards
the quality
standards
Time Whole the Whole packing Whole the Whole the
process can be process can be process can be
process can be
done in 17 done in done in 21
done in 32 Minutes 21Minutes Minutes
Minutes
Table 12 : Table of the Results

Conclusion
I have selected for my internship in Sri Lankan Airlines for six months and I have done my
research within the first two months. I have gained lot of experience in Airline industry and
worked with very friendly staff team and manages time and utilize resources. According to
that research I have recommended to develop the system to enhance the work efficiency in
that exporting process.
Contribution to the Organization

I have contributed to the organization by Assisting and supporting the exporting team and
preparing export documents such as Airway bill, Commercial invoices and Custom Entry etc.
I have assisting and supporting Aircraft Dangerous good handling process and packing
Aircraft Components according to IATA DG regulations.
I have worked with very friendly environment and also I gain lot of experience in Airline
industry and I have done my job very well.
REFERENCES
Company
- Members of the Export Team in Engineering & Logistics Department

- Sri Lankan IT Systems
Websites
- https://www.srilankan.com

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National Institute Of Business Management

INDUSTRIAL TRAINING REPORT

“FACTORS WHICH AFFECT FOR GENERATE

A Dissertation Submitted In Partial Requirement Of Industrial Training Of Higher

Industrial Training Report Sri Lankan Airlines Page 1

commencement date of the Industrial training program of the faculty;

e) Procedures and guidelines of the faculty have been followed.

Industrial Training Report Sri Lankan Airlines Page 2

non-critical activates to critical activates.

Industrial Training Report Sri Lankan Airlines Page 3

I would like to thank them.

me the base knowledge about researches and Industrial Training Development.

to present a successful research.

Industrial Training Report Sri Lankan Airlines Page 4

an essential task to produce good service for future.

Industrial Training Report Sri Lankan Airlines Page 5

Industrial Training Report Sri Lankan Airlines Page 6

Industrial Training Report Sri Lankan Airlines Page 7

Figure 1 : Percentage to Reduce .............................................................................................. 11

Table 1 : Table of Objective .................................................................................................... 11

Industrial Training Report Sri Lankan Airlines Page 8

1.1 Introductory Paragraph

1.1.1 Company Profile

increased the number of destinations. By 1990, Air Lanka served 26 destinations. In

from its main hub located at Bandaranayke international airport.

Vision and Mission Statement of Sri Lankan Airlines

To be the most preferred airline in Asia.

professional and mutually profitable services. We meet Shareholder expectations of

Industrial Training Report Sri Lankan Airlines Page 9

1.1.2. Nature of Business Operations

professional and mutually profitable services. It fulfills Shareholder expectations of

Business class and Economic class facilities etc.

1.2 Statement of the Problem

wastage and resources wastage.

The gap between the desired state and current state.

Industrial Training Report Sri Lankan Airlines Page 10

Current cycle time

Figure 1 : Percentage to Reduce

1.3 Objectives (Purpose)

Standard Performance Conditions

32 minutes of packing Reducing the packing process  Using system chart

process. period from 32 minutes to 21 and Gantt chat based

minutes. on the 5S standards.

 Use the standard of

ISO 9001: 2015

 Without affecting the

quality of the process

Table 1 : Table of Objective

Industrial Training Report Sri Lankan Airlines Page 11

and getting details from the operators and technicians.

will increasing and gain more profits to the company.

1.4 Significance of the Study

improve the system to gain the maximum quality outcome.

Industrial Training Report Sri Lankan Airlines Page 12

ISO 9001:2015 Standard

for all types of organizations.

technology, greater access to information, higher customer expectations, globalization and

increasing importance of service industries.

organizations to build a management system suited to individual needs without imposing

irrelevant paperwork or requirements which add no value.

 Enables you to better align and integrate multiple management standards

 Takes a risk-based approach, becoming a tool for preventive action

 Moves away from prescriptive paperwork