Professional Documents
Culture Documents
Compiled by:
Md. Keramot Ali, FCMA (F-1083)
Email: ali.keramot1302@gmail.com
Transfer Pricing
A transfer price is the amount charged when one division of an organization sells goods or
services to another division.
Transfer pricing is the determination of an exchange price for a product or service when
different business units within a firm exchange it. The products can be final products sold to
customers or intermediate products. This determination of transfer price is desirable from
both a management perspective and tax purposes. Transfer of goods and services between
business units is most common in firms with a high degree of vertical integration. Vertically
integrated firms engage in a number of different value-creating activities in the value chain
(Blocher, Chen, Cokins and Lin, 2006).
Objectives of Transfer Pricing
i) To motivate managers
ii) To provide an appropriate incentive for managers to make decisions consistent
with the firm‘s goals
iii) To provide a basis for fairly rewarding the managers
iv) To develop strategic partnerships.
A relatively high transfer price might also be used to encourage internal units to purchase
from an external supplier, to encourage an external business relationship the firm wants to
develop because of the supplier‘s quality, or to gain entrance to a market in a new country
(Blocher, Chen, Cokins and Lin, 2006).
Source: Hilton Ronad W., (2005), Managerial Accounting, Tata McGraw Hill, P557
Transfer
Pricing
Methods
Cost Plus
Marginal Cost Standard Cost Full Cost
Markup
Transfer Pricing
T Decisions
1. When the supplying division has excess capacity, the range of transfer price would be
(b) Maximum Transfer Price=Lower of Net Marginal Revenue and the External Buy-in-
Price
2. When the supplying division operates at full capacity, the range of transfer price would be
(a) Minimum Transfer Price= Marginal Cost per Unit + Opportunity Cost
C per Unit
(b) Maximum Transfer Price=Lower of Net Marginal Revenue and the External Buy-in-
Price
Example:
Division X is a profit centre, which produces four products P, Q, R, S. Each product is sold in
the external market also. Following information is available for the period:
Particulars P Q R S
Market price p.u. (Rs.) 700 690 560 460
Variable Cost p.u. (Rs.) 660 620 360 370
Labour hours required p.u. 3 4 2 3
Product S can be transferred to Division Y but the maximum quantity that might required for
transfer is 2000 units of S.
The maximum sales in the external market are:
P 3000 Units
Q 3500 Units
R 2800 Units
S 1800 Units
Division Y can purchase the same product at a slightly cheaper price of Rs.450 p.u. instead of
receiving transfers of product S from Division X.
What should be the transfer price for each unit for 2000 units of S, if the total labour hours
available in Division X are: (i) 24,000 hours and (ii) 32,000 hours?
Solution:
Calculation of Ranking of Products when availability of time is the key factor
No Particulars P Q R S
1 Market price p.u. (Rs.) 700 690 560 460
2 Less: Variable Cost p.u. (Rs.) 660 620 360 370
3 Contribution p.u. (1-2) 40 70 200 90
4 Labour hours required p.u. 3 4 2 3
5 Contribution per hour (3÷4) 13.33 17.50 100 30
6 Ranking IV III I II
Statement showing Transfer Price for each unit for 2000 units of Product S
Note: Time required to meet the demand of 2,000 units of Product S for Division Y is 6000
hours. This requirement of time viz. 6,000 hours for providing 2,000 units of Product S for
Division Y can be met by sacrificing the production of 1,500 units of Product Q
(1500 units ×4 hours).
Statement showing Transfer Price for each unit for 2000 units of Product S
Note: Time required to meet the demand of 2,000 units of Product S for Division Y is 6000
hours. This requirement of time viz. 6,000 hours for providing 2,000 units of Product S for
Division Y can be met by sacrificing the production of 2,000 units of Product P
(2000 units ×3 hours).
Responsibility Accounting:
―Responsibility accounting collects and reports planned and actual accounting information
about the inputs and outputs of responsibility centres‖ (Anthony and Welsch, 1977). So, it is
a device to measure divisional performance of an organisation.
(Source: https://www.wallstreetmojo.com/responsibility-accounting/)
i) Inputs and Outputs: Responsibility accounting is based on cost (inputs) and revenues
(outputs) data for financial information.
ii) Planned and Actual: For financial planning and control of an organisation, it is not only
contains historical information about costs and revenues, but also estimated future cost
and revenue data.
Responsibility centres of an organisation are generally categorized into (a) Cost Centres; (b)
Profit Centres; (c) Investment Centres
Cost Centres
A Cost/ Expense centre is a responsibility centre in which inputs, but not outputs, are
measured in monetary terms‖ (Anthony and Welsch, 1977). In a cost centre of responsibility,
the accounting system records only the cost incurred by the centre but the revenues earned
are excluded. The implication of cost centre is that the performance of the divisional manager
will be judged on the basis of the cost incurred in his department or division. The analysis of
performance is restricted to the consumption of resources in the division. In other way, the
performance measure in a cost centre is the efficiency of operation in that centre in terms of
quantity of inputs used in producing some given output (Source: Khan & Jain, Management
Accounting).
Situation 2: If a production centre is producing one single product, its performance can be
measured as cost centre in terms of efficiency and effectiveness. Although, the output cannot
be expressed in monetary terms, the number units produced can reasonably represent output.
So, a comparison of the actual number of units produced of a single product with the units
produced I some previous period would measure divisional effectiveness. (Source: Khan &
Jain, Management Accounting).
Situation 3: A cost centre can also be suitably employed to measure performance if the
responsibility of the departmental manager is to produce a stated quantity of outputs at the
lowest feasible costs ( J.M. Fremgen, Accounting for Managerial Analysis, 1976, p328)
Strategic Cost & Management Accounting
Compiled by: Md. Keramot Ali, FCMA (F-1083)
Strategic Cost & Management Accounting
Profit Centres:
A profit centre is a responsibility centre in which inputs are measured in terms of expenses
and outputs are measured in terms of revenues ‖ (Anthony and Welsch, 1977, Management
Accounting). Both costs and revenues of the centre are accounted for in this centre. Profit
analysis can be used as a basis for evaluating the performance of a divisional manager.
Management can determine whether the division was effective in attaining its objectives or
not. This objective is presumably to earn a ―satisfactory profit‖. The performance of the
managers is measured by profit. In other words, managers can be expected to behave as if
they were running their own business. For this reason, the profit centre is good training for
general management responsibility.
As a measurement of performance, profit centre can be used (i) for evaluation and ranking of
profit centres (ii) as a basis for decisions to modify operations of profit centres.
Investment Centres:
Investment centres consider not only cost and revenues but also the assets used in the
division. As a responsibility centre, the performance of a unit would be measured in relation
to the revenues/profits and the assets employed in a division. The measure of performance in
an investment centre is based on the relationship between the segment profit contribution and
segment assets. There are two ways to relate segment profit contribution to segment
resources: (i) Segment Rate of Return on Investment (SROI) (ii) Segment Residual Income
× 100
× 100
TOPICS
• Cost Analysis for Decision Making
• Marginal Costing and Strategic ManagementDecision
• Cost Management Technique
Decision making is a very important factor in every firm. Decision making means choosing
or selecting a course of action from a given set of alternatives. Application of marginal
costing plays a very significant role in this regard particularly for managerial decisions. These
are as follows:
• Make or buy decision;
• Adding or dropping a product line;
• Shut-Down or Continue decision;
• Accepting additional orders and exploring foreign market;
• Selection of most profitable mix; and
• Fixation of selling price;
Limiting Factor which limits production and/ or sales comprises shortage of materials, labour,
plant capacity, sales demand, etc. In case of decision making with regard to selection of
profitable product –mix, optimum sales-mix, make or buy, appropriate criteria in relation to
limiting factor should be taken into consideration.
A manufacturing concern may sometimes have to take the decision whether to buy a
component or services required for final production or whether to make it in-house. However,
make or buy decision under different situations can be made as follows:
CASE-I: When Company having spare/ unused capacity in making components parts
instead of buying them from market.
(i) When Manufacture involves only variable costs assuming that fixed costs were
already incurred and fixed costs are not relevant, whether one should make or buy :
If Variable Cost / Marginal Cost < Purchase Price, it is advisable to
make/manufacture the components parts in the factory.
Illustration-1
X Manufacturing Company having unused capacity requires component-A 20000 units @
Rs. 60 per unit to manufacture a final product. Total manufacturing costs of Rs. 64 per unit
comprise Rs. 32 as raw material, Rs. 12 as direct labour, Rs. 6 as variable overhead, Rs. 6 as
avoidable fixed overhead, and Rs. 8 as other fixed overhead allocated on the basis of
capacity utilized.
Required
(i) Should the company make or buy the component-A?
(ii) Determine the range of production at which one is more profitable than the other.
Solution
(i) Should the company make or buy the component-A?
Purchase price of component-A = Rs. 60
Manufacturing costs per unit of component-A (Relevant Cost= Variable Cost /
Marginal Costs + Avoidable fixed costs )= (Rs. 32 as raw material + Rs. 12 as direct
labour +Rs. 6 as variable overhead) + Rs. 6 as avoidable fixed overhead = Rs.56
Decision: The company should make the component-A as Manufacturing costs<
Purchase price
(ii) Determine the range of production at which one is more profitable than the other
Minimum Volume of Production (at which both the alternatives making and buying are
equally profitable) which will justify ‗Making‘ as compared to ‗Buying‘
Minimum Volume of Production = Increase in fixed costs ÷ Contribution Per Unit = Rs.
120000÷ Rs.10= 12000 units
Increase in fixed costs = Rs. 6 as avoidable fixed overhead × 20000 units = Rs.
120000
Contribution Per Unit = Purchase Price – Variable/ Marginal Cost (excluding
Avoidable FCs)
= Rs. 60 – Rs. 50 = Rs.10
Decision: (a) From 1 to 11999 units, buying will be more profitable and (b) from
12001 units to 20000 units, making will be more profitable
CASE-II: When Company does not have spare/ unused capacity in making the
components parts.
(i) When Manufacture involves increase in fixed costs (Avoidable fixed costs) and fixed
costs are relevant here as relevant cost/ product cost, whether one should make or
buy:
If Relevant Cost (Variable/ Marginal Cost + Avoidable fixed costs) < Purchase
Price, it is advisable to make/manufacture the components parts in the factory.
One can determine the Minimum Volume of Production (at which both the
alternatives making and buying are equally profitable) which will justify ‗Making‘
as compared to ‗Buying‘.
Minimum Volume of Production = [Increase in fixed costs ÷ Contribution Per
Unit]
Contribution Per Unit = [purchase price – Variable/ Marginal Cost (excluding
Avoidable fixed costs)]
(ii) When Manufacture involves withdrawal or suspending the production of existing
products thereby causing loss of contribution or opportunity cost.
If Relevant Cost (Variable/ Marginal Cost + Avoidable fixed costs + loss of
contribution) < Purchase Price, it is advisable to make/manufacture the
components parts in the factory.
Loss of contribution will be calculated with reference to the limiting factor.
Illustration-2
X Manufacturing Company produces a variety of products each having a number of
components parts. Product-A require 20 hours to process on a machine working to full
capacity. Selling price of Product-A is Rs. 160 and its marginal cost is Rs. 80. B-2, a
component part used for product –B could be made on the same machine in 4 hours for a
marginal cost of Rs. 20. The supplier‘s price is Rs. 30.
Required: Should one make or buy B-2 assuming that machine hour is the limiting factor?
Solution
Contribution per unit of Product-A Rs. 160– Rs. 80 = Rs. 80
Contribution per Machine Hour Rs. 80÷ 20 hours = Rs. 4
Per unit of B-2 (Rs.)
Purchase Price 30
Cost of Manufacturing:
Marginal Cost 20
Opportunity Cost (contribution foregone) (Rs. 16
4 × 4 hours)
Total Relevant Cost in making 36
Decision ( as Relevant Cost> Purchase Price) Buying is more profitable than making
(i) If there is only one resource in limited supply, contribution per product per unit of
limiting factor of output should be the selection criteria. Contribution per product per
unit is difference between purchase price of product and marginal costs excluding
fixed costs as fixed costs do not change.
When product having contribution per unit of limiting factor of output is
negative, it should be bought out.
Those product having highest rates of contribution per unit of limiting factor of
output should be manufactured
Hence, product having lowest rates of contribution per unit of limiting factor of
output should be bought out.
Illustration-3
Four types of components are currently being produced using a company‘s own facilities
though the company is working at full capacity and is considering buying one or more type
of component from an outside supplier. The total fixed costs will remain unaffected for the
company as a whole with the making in or buying out of the component. From the following
information, which component or components would you recommend to be bought out when
(a) labour time is the limiting factor; (b) machine time is the limiting factor?
Components A B C D
Time per unit:
Labour Hours 0.40 0.50 0.50 0.30
Machine Hours 0.10 0.20 0.40 0.50
Cost per unit: (Rs.) (Rs.) (Rs.) (Rs.)
Marginal costs (Rs.) 10 12 15 15
Fixed costs (allocated) 2 4 5 15
Total costs 12 16 20 30
Purchase price 9 17 22 24
Solution
A(Rs.) B(Rs.) C(Rs.) D(Rs.)
Purchase price 9 17 22 24
Less: Marginal costs 10 12 15 15
(Rs.)
Contribution per unit (–) 1 5 7 9
Contribution per (–) 2.5 10 14 30
Labour Hour
Contribution per (–) 10 25 17.5 18
Machine Hour
Should be
bought out
Strategic Cost & Management Accounting
Compiled by: Md. Keramot Ali, FCMA (F-1083)
Strategic Cost & Management Accounting
Decision:
When Labour Hour is limiting factor, order of selection for buying based on
lowest rates of contribution per unit of limiting factor would be : B,C,D
When Machine Hour is limiting factor, order of selection for buying based on
lowest rates of contribution per unit of limiting factor would be : C,D ,B
Illustration-4
A Ltd. manufactures and sells 25000 units of product annually. One of the components
required for production is procured from outside supplier at Rs. 190/ unit. Annually it is
purchasing 25000 units for its usage. If the component is produced in the own plant, annual
production can be increased by 5000 units. Costs of the components are as follows:
Rs./ unit
Direct material 80
Direct labor 75
Factory overhead (70% variable) 40
Total cost 195
If the component is made in-house, in order to market the additional units, overall price
should be reduced by 5% and additionally Rs. 100000 p.m. should be incurred for
advertising. Present selling price and contribution of the product are Rs. 2500/ unit and Rs.
600 respectively. Analyze the make or buy decision on unit basis and total basis and
recommend the profitable alternative.
Solution:
Variable cost of producing the component:
Rs./ unit
Direct material 80
Direct labor 75
Factory overhead (70% variable) 28
Total variable cost 183
If A Ltd. decides to manufacture the component in-house, the capacity would increase
from 25000 to 30000.
Since 25000 components are purchased to produce 25000 units, component usage is 1
component/ unit.
Variable cost of the product will be [(2500 – 600) – 190] = Rs. 1710/ unit.
Fixed overhead of Rs. 12/ unit will be incurred irrespective of the fact that the
component is manufactured or not.
Increase in advertising expenses would be Rs. 1200000 (Rs. 100000 × 12)
Overall selling price would reduce from Rs. 2500 to Rs. 2375 (Rs. 2500 x 95%)
Current contribution considering the procurement price of Rs. 190 for the component is
Rs. 600. Since, variable cost of procurement is Rs. 183, in case of in- house manufacture;
contribution would increase by Rs. 7 (Rs. 190 – Rs. 183). On the other hand, selling price
is getting reduced by Rs. 125 (Rs. 2500 x 5%). Hence, contribution in case of make
decision is (Rs. 600 + Rs. 7 – Rs. 125) = Rs. 482.
It can be summarized as follows:
Decisions are taken for closure of a particular segment (division, product line, services,
departments, stores, or outlets) based on incremental revenue lost and incremental cost
savings generated out of such decision.
• Incremental revenue lost = Original revenue – Revenue after dropping the segment.
Revenue generated due to increase in demand for other segments that should be
considered in incremental revenue.
• Incremental cost savings involve variable costs and specific avoidable fixed costs
associated with the segment.
• If the segment can be used for any other purpose (lease/ rent) the incremental
opportunity costs should also be considered.
• If incremental cost savings > incremental revenue lost, the segment should be
discontinued and vice versa. However, if they are equal, then decisions are taken
based on qualitative factors, such as impact on employees of that segment, impact on
suppliers and customers, etc.
Illustration-5
R Ltd. is contemplating shutting down its Division C. The following information is given:
Particulars A&B C Total
Maximum achievable sales (Rs.) 4140000 517500 4657500
Less: variable cost (Rs.) 2070000 276000 2346000
Contribution (Rs.) 2070000 241500 2311500
Less: Specific avoidable fixed cost (Rs.) 1449000 414000 1863000
Divisional income (Rs.) 621000 (172500) 448500
The rates of variable cost are 90% of the normal rates due to current volume of operation.
However, if the current volume goes down, the rate will go back to normal. Comment on
shutting down division C.
Solution:
Incremental loss/ savings due to discontinuance of division C
Particulars Nature Rs.
Specific avoidable fixed cost Savings due to discontinuation 414000
Contribution Loss due to discontinuation (241500)
Variable cost (2070000 x Increase in variable cost due to (230000)
10/90) discontinuation
Savings/ (loss) due to discontinuation (57500)
If the manufacturing concern is working below its productive capacity, special orders or
export orders may be attractive to them. In such orders, the concern is asked to deliver certain
quantities of the product at a special price which would result in incremental revenue for the
concern. However, accepting such offer would also require the concern to incur certain
incremental variable costs (special packing, commission, shipping, etc.) and incremental
fixed cost (inspection).
• If the incremental revenue > incremental cost, the special order should be accepted
and vice versa.
• If the concern is working at its full capacity, in order to accept the order, it may have
to forego the orders from its existing customers. Management has to qualitatively
evaluate whether that would be a prudent decision.
Illustration-6
B Ltd. is engaged in the manufacture of product X by joint process of 5 machines. Machines
are capable of producing 40 units of X/ hour. The variable cost/ unit is Re.
0.32 and selling price/ unit is Re. 0.80. B Ltd. received an order from another company to
manufacture 40000 units of Y, a separate product the price of which is Rs. 30/ unit and
variable cost is Rs. 24/ unit. The additional cost to be incurred to take up this order is Rs.
100000. The existing machines can produce 16 units of Y/ hour. The company has a total
capacity of 10000 hours during the period in which the toy is required to be manufactured.
The fixed cost excluding the aforementioned additional cost is Rs. 1000000. The company
has an existing order for supply of 400000 X during the period. Do you advise the company
to take up this special order?
Solution:
Statement showing contribution/ machine hour
Particulars X Y
Demand (units) 300000 40000
Sales (Rs./ unit) 0.80 30
Less: Variable cost (Rs./ unit) 0.32 24
Less: Specific fixed cost (Rs./ unit) 2.50
Contribution 0.48 3.50
Machine hour required/ unit 0.025 0.0625
Contribution/ machine hour 19.20 56.00
Strategic Cost & Management Accounting
Compiled by: Md. Keramot Ali, FCMA (F-1083)
Strategic Cost & Management Accounting
Since, contribution/ machine hour for product Y is higher, B Ltd. may provide priority to the
special order. Total machine hour required for Y is 2500 hours. Hence, remaining 7500 hours
can be utilized for producing X. However, with the remaining machine hours only 300000
units can be produced. B Ltd. may have to take decision whether it should go for the special
order for better contribution or stick to the existing order of 400000 units of X to build better
customer relationship.
Decisions are often taken whether to produce one product in place of another or what should
be optimum combination of the products. This is decided based on contribution/ unit of the
products concerned. If the concern has limited resource for a key factor (e.g. machine hour),
per unit contribution for one unit of the limiting factor is to be calculated. The product with
higher contribution should be produced.
Illustration-7
P Ltd. produces two products – X and Y. The cost information of these two products is presented
as follows:
Particulars X Y
Direct material (Rs./ unit) 10 9
Direct wages (Rs./ unit) 3 2
Selling price (Rs./ unit) 20 15
The fixed cost is Rs. 800. Variable cost is allotted to products as 100% of direct wages. Sales
mixtures:
100 units of product A and 200 units of product Y
150 units of product X and Y
200 units of product X and 100 units of product Y
Solution:
Calculation of contribution
(Rs./ unit)
Particulars X Y
Selling price 20 15
Less: Direct Materials 10 9
Less: Direct wages 3 2
Less: Variable overhead 3 2
Contribution 4 2
PV ratio 20% 13.5%
Illustration-8
An agro-products procedure company is planning its production for the next year. The following
information is relating to the current year:
Products /Crops X1 X2 Y1 Y2
Area Occupied (acres) 250 200 300 250
Yield per acre (ton) 50 40 45 60
Selling price per ton (Rs.) 200 250 300 270
Variable cost per acre(Rs.):
Seeds 300 250 450 400
Pesticides 150 200 300 250
Fertilizers 125 75 100 125
Cultivations 125 75 100 125
Direct Wages 4000 4500 5000 5700
Fixed overhead per annum is Rs. 53, 76,000. The land that is being used for the production of
Y1 and Y2 can be used for either crop, but not for X1 and X2 . The land that is being used
for the production of X1 and X2 can be used for either crop, but not for Y1 and Y2 . In order
to provide an adequate market service, the company must produce each year at least 2000
tons each of X1 and X2 and 1800 tons each of Y1 and Y2. You are suggested to
Solution:
(i) Statement showing the profit for the current year
Products /Crops X1 X2 Y1 Y2 Total
A Yield per acre 50 40 45 60
(ton)
B Selling price per 200 250 300 270
tones (Rs.)
C Sales revenue per 10000 1000 13500 16200
acre(Rs.) [A× B]
D Variable cost per 4700 5100 5950 6600
acre(Rs.)
E Contribution per 5300 4900 7550 9600
acre(Rs.) [C― D]
F Area (acres) 250 200 300 250
G Total 13,25,000 9,80,000 22,65,000 24,00,000 69,70,000
Contribution
(Rs.) [E× F]
Less: Fixed --- --- --- --- 53,
Cost(Rs.) 76,000
Profit (Rs.) 15,94,000
The lowest price at which a concern may sell its product is determined based on relevant cost
of manufacturing (incremental cost + opportunity cost if any). Pricing decision is important in
case of intense competition, surplus production capacity, clearance of old inventories, getting
special orders and improving market share.
Illustration-9
L Ltd. wants increase their volume of sales by 100% while maintaining present level of
profit. Any change in fixed or variable costs are not anticipated. The following information is
obtained from their books:
Solution:
Statement showing current profit
Sales Rs. 840000
Variable costs (70000 × Rs. 5) Rs. 350000
Contribution Rs. 490000
Fixed cost Rs. 50000
Profit Rs. 440000
Since the company wants to increase their volume of sales by 100%, new sales quantity
= 70000 × 2 = 140000 units.
So, in order to increase volume of sales by 100%, L Ltd. should set the selling price at Rs.
8.5/unit.
Contents: Cost control and cost reduction, benchmarking, value chain analysis and value
engineering/value analysis
Benchmarking
The Concept
Benchmarking is simply the process of measuring the performance of one's company against
the best in the same or another industry. Benchmarking is basically learning from others. It is
using the knowledge and the experience of others to improve the organization. It is analyzing
the performance and noting the strengths and weaknesses of the organization and assessing
what must be done to improve. There are three reasons that benchmarking is becoming more
commonly used in industry. They are:
Benchmarking is a more efficient way to make improvements. Managers can
eliminate trial and error process improvements. Practicing benchmarking focuses on
tailoring existing processes to fit within the organization.
Benchmarking speeds up organization‘s ability to make improvements.
Benchmarking has the ability to bring corporate performance up as a whole
significantly. If every organization has excellent production and total quality
management skills then every company will have world class standards.
When using benchmarking techniques, an organization must look at how processes in the
value chain are performed:
Identifying a critical process that needs improvement;
Identify an organization that excels in the process, preferably the best; Contacting the
organization which is benchmarking; visiting them, and studying the process or
activity;
Analyzing the data and improving the critical process at own organization.
Strategic Cost & Management Accounting
Compiled by: Md. Keramot Ali, FCMA (F-1083)
Strategic Cost & Management Accounting
Types of Benchmarking
There are four different types of benchmarking which consist of: internal benchmarking,
competitive benchmarking, functional or industry benchmarking, and process or generic
benchmarking.
(a) Internal Benchmarking: This is benchmarking against operations. It is one of the
simplest forms since most companies have similar functions inside their business
units. Determining the internal performance standard of an organization is main
objective of internal benchmarking.
(b) Competitive Benchmarking: Competitive benchmarking is a type used with direct
competitors. It is done externally and its goal is to compare companies in the same
markets which have competing products, services, or work processes. An example
would be McDonald‘s versus Burger King.
(c) Functional or Industry Benchmarking: Functional or industry benchmarking is
performed externally against industry leaders or the best functional operations of
certain companies. The benchmarking partners are usually those who share some
common technological and market characteristics.
(d) Process or Generic Benchmarking: Process benchmarking focuses on the best work
processes. Instead of directing the benchmarking to the business practices of a
company, the similar procedures and functions are emphasized. This type can be used
across dissimilar organizations.