Table of Contents

Meeting Notes 1

Memo 2

Equipment Description 3

Training Material 4

FAQ 6

Resume 8

Release Notes 10
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Meeting Notes 1/7

Team Meeting
DECEMBER 9, 2021 / 8:00 AM / GARDEN ROOM

Attendees
Darla Gladstone, Mindy Gleason, Brett Johnson, (Patient Name)

Agenda
Last Meeting Follow-up
● Met with (Patient’s Name) to discuss needs moving forward.
● Discussed the objective of database

New Business
● Contact Primary Care Physician to inform him of plan.
● Consolidate materials to develop an in-home guide including, Description of Equipment, Training
Materials, User Guides, and FAQ for quick reference.

Notes
● Machines included in Equipment Guide
○ LTV Ventilator(s)
○ Devilbiss Suction Machine
○ Enteral Lite Food Pump
● Establish which providers will have access to materials
○ Dr. Scott Murphy, MD
○ Lori Ashby, MPH, RD, CD
○ Tracy Tuttle, MD
○ Gary Hanks, RT
○ Pearl Arbor, RN

Action Items
1. Interview caregivers to gather the FAQ.
2. Write a plan of what we need to go live with the database.
3. Contact each doctor to give the opportunity to add to the database.

Next Meeting Agenda

Finalize each document with guardian and patient. Make notes for potential changes, Assign proofreading
and testing.

MEMO (2/7)
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To: Dr. Scott Murphy, MD

From: Darla Gladstone, Patient Advocate at Personalized Patient Services

Subject: Regarding the Consistency of Care of (insert patient name)

Date: December 10, 2021

I am Darla Gladstone, the Advocate Coordinator at Personalized Patient Services. We are contacting you to inform
you of (Patient’s Name) decision to utilize our services and how it can benefit you as her Primary care Physician.

Personalized Patient Services is an online knowledge base service where we will provide you access to the most up-
to-date information on (Patient’s Name) and her equipment, as well as protocols. Personalized Patient Services is a
knowledge base that will act as a living document, changed as machines and settings of such devices change. You
will be able to access Personalized Patient Services at any time and easily share it with providers specified by our
client (insert patient name). You will have permission to make notes and add comments to the database as a
provider.

Personalized Patient Services will provide up to date User Manuals, Training Materials, and a FAQ document on the
following machines used by (Patient’s Name):

● Ventilator
● Suction Machine
● Food Pump
● Nebulizer Machine
● Sprint Pack Charger

Please expect to receive an invitation via email no later than January 5, 2022. We will provide detailed instructions
and have a live operator available for questions. At that time, you may proceed to share viewing access with the
following providers listed in (Patient's Name) chart:

● Staff in your office who provide care

● Home health companies and staff
● Durable Medical Equipment providers
● Pharmacy Technicians

We recognize that, though you may not personally be using these machines, you are a central contact for caregivers
and providers who do. You can feel confident that the Personalized Patient Services knowledge base will remain
accurate and up to date when you share information and links to those specified above. Our goal is that our client
receives the best possible care moving forward. We will keep in close contact with you and your office regarding this
matter.

Thank you,

Full Name, Patient Advocate Coordinator

Personalized Patient Services

Equipment Description Specific to (Patient’s) Needs

(3/7)
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Quick Guide of Equipment List for (Patient's Name) Home Caregivers

LTV 1150 In-Home Ventilator: This device breathes for the patient through
invasive mechanical ventilation. As an in-home caregiver, your job is to manage
the alarms, clean the filters daily, and keep all connections secure at all times.
The respiratory therapist adjusts the settings with a doctor's order. If you are
concerned that the settings are insufficient, you will need to call the prescribing
doctor to request an evaluation. There are instructions in the training materials
that will assist you in caring for this machine. If you have an unusual ERROR or
alarm code, you must contact the Intermountain Homecare Durable Medical
Equipment office at (801)***-****. You will ask to speak to the Respiratory
Therapist on call.

LTV 1150 Portable Ventilator: This ventilator is the same model as the in-home
vent. It will serve as a backup if the primary ventilator fails at any time. You will
care for this machine the same as the in-home ventilator. This machine is always
attached to a Sprint Pack, which you will ensure is always plugged in when the
patient is at home.

Devilbiss Suction Machine: This machine clears secretions from the patient's
nose and lungs. The suction machine must be by the patient's side at all times.
This machine attaches to the patient's wheelchair and is at her bedside.
Wherever the patient is, this machine needs to be. You will clean the suction
canister every day. You will adjust the knob on the side of the device to reflect
the pressure prescribed. If the suction machine is not achieving proper vacuum,
refer to the user manual for troubleshooting. You must act quickly. If you cannot
solve the problem promptly, you must contact the Intermountain Homecare
Durable Medical Equipment office at (801)***-****. You will ask to speak to the
Respiratory Therapist on call.

Enteral Lite Food Pump: This machine delivers food to the patient and runs on
a 24/7 cycle. The patient's nutritionist prescribes the settings. The machine uses
a bag to hold the food and automatically dispenses the food in short intervals.
You will fill the food bag five times in 24 hours. The food bag is disposable and
thrown out at precisely 7 am every morning. You will replace the food bag with a
new one. Instructions on how to do so will be in the training materials. The food
pump will be plugged in at the bedside during evening hours and will run on
battery during the day. You must plug this device in every night, or it will not hold
sufficient charge for the next day. If there are ERROR alarms, you will refer to the
user manual. If you cannot solve the problem through those avenues, you will
call the Intermountain Homecare Pharmacy Technicians at (801)***-****.

Training Material (4/7)

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How to Set Up (Patient’s Name) Food Pump and Food Bag

Step 1:

Hold the bag upright and pour in one

carton of formula. (Figure 1) Close the
cap securely.

Step 2:

Remove the protective cover from

the transitional stepped connector.

Step 3:

Loop the silicone tubing around the

pump wheel stretching lightly. Place the
cassette into the pump. Close the
pump door.

Step 4:

Secure the neck of the bag with the

top velcro strap of the backpack. Secure
the pump to the backpack with the
bottom velcro strap. Securing the
excess tubing with the tubing straps will
keep the tubing from becoming tangled
and caught on anything.

Step 5:
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Press and hold the ON/OFF key for 1.5

seconds to turn the pump on. While the
pump runs through a self test, the
display will light and an audible alarm
will sound. Once it has run through the
self test you will prime the line.

Step 6:

Press and hold the PRIME key. The

alarm will sound once and the pump will
begin pumping. The display will read
“TO STOP LET GO”. The line must
have all air primed out before it is
attached to (Patient’s Name). When all
of the air is removed, you will release
the PRIME key. The pump will stop, the
display will revert to the last
programmed rate, and the pump will be
in pause mode.

Step 7:

Attach the line to (Patient’s Name) g-

tube extension.
You are now ready to press the
RUN/PAUSE key to begin feeding.

Please note, this Training Material is specific to (Patient Name) only. If you have general questions pertaining to the pump, refer
to the online resource, Enteralite Infinity Pump Manual.

FAQ (5/7)
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Enteralite Infinity Food Pump FAQ for (Patient Name)

I turned the food pump on, and it started beeping without pause. What do I do?
You must allow the display to cycle through all settings before pushing any buttons on the keypad. If you do not allow the display to
cycle through all settings, it will beep a long and loud tone until you turn the pump off. Once you turn the pump off, you will be able
to start over and allow the display to cycle through all settings before pushing any buttons.

The machine will not prime even though I am pushing the prime button. How can I fix this?

There are two common problems when the food pump will not prime. You must remove the cap from the bag line to prime it;
otherwise, too much pressure prevents it from flowing. The second possibility is a kink or an occlusion in the food line. Lift the door
and remove the bag from the cassette. Inspect the line from bag to tip and ensure it is straight and unraveled. Replace the bag into
the pump and close the cover. Turn the machine off to reset the alarms before trying again.
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The food pump is alarming with a DOSE DONE error, but it is set to a 24/7 cycle and is never
"done." What should I do?

The machine is programmed to deliver an infinite dose. The pump can only track a DOSE of 10,000. When you have a DOSE
DONE alarm, you need to go in and clear the DOSE. Reset that every time it has accumulated 10,000 ml's.

Please note, this FAQ is specific to (Patient Name) only. These are frequently asked questions in this patient’s home only, This
FAQ is designed to be a personalized quick guide. If you have general questions pertaining to the pump, refer to the online
resource, Enteralite Infinity Pump Manual.
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Resume(6/7)

NAME HERE
technicalwriter@gmail.com

801-***-****

City, UT 99999

     
SKILLS
● Technical Writing ● Public speaking

● Experience in Microsoft Office, Google ● Research skills

Suite, Adobe, Slack, Fix Your Funnel,
Infusionsoft-Keap, and Grammarly
● Ability to organize and structure content for
the intended audience
● Meticulous attention to detail
● Self-starter
● Customer service-oriented

● Ability to communicate with SMEs ● Ready to learn attitude

● Organized notetaker ● Proofreading

● Customer relationship management

  
EXPERIENCE EXECUTIVE ASSISTANT | 06/2017 to 10/2021
Fitness & Workout - City, UT

● Set up meeting and event logistics for management and updated

calendars.
● Interviewed clients and personal trainers to gather information that could be
used to organize, design, and complete newsletters.
● Recorded and maintained updated information on company services.

● Acted as representative of the company to update website services.

● Acted as the point-of-contact for potential clients inquiring about the

company's services.
● Supported advertising and promotional initiatives by creating marketing
materials.
● Supervised executive and management calendars while allocating tasks to
team members for smooth operational flow.
● Participated in weekly meetings and reviews to gather information on
priorities for the following week.
● Consulted with the owner of the company to bounce ideas, manage tasks,
and goal setting..
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CONTENT CREATOR/CONTENT WRITER | 01/2014 to 02/2015

Natural Solutions - City, UT

● Posted useful, creative and timely content on social media, blog and
website.
● Utilized editing and photography tools to enhance storytelling.

● Curated content for social media platforms.

● Utilized well-developed social listening skills to craft valuable original content.

● Crafted strategies to generate tailor-made content aligned with brand

image.

SALON MANAGER | 04/2003 to 06/2008

Salon Cut & Color - City, UT

● Placed inventory orders, monitored shelf stock and tracked expenses.

● Trained and mentored team members to achieve optimal performance and

meet challenging business targets.
● Addressed customer problems quickly and according to service standards.

● Scheduled employees and made sure all shifts had adequate coverage.

● Enforced safety procedures in accordance with facility policies and

government regulations.
● Consulted with customers to understand needs and recommend
professional services.
● Focused on retaining clients by keeping client report cards, which detailed
personal services and purchases.
● Conducted regular meetings to brief employees about salon's success and
announce sales goals.
  
EDUCATION AND City High School -City, UT
High School Diploma
TRAINING 05/2002
  
CERTIFICATIONS ● Technical Writing Certification, Technical Writer HQ - 2020
https://technicalwriterhq.com/
  
ACHIEVEMENTS ● Raised over $800k towards the first all abilities playground in Utah County. - The
All-Together-Playground in City (2016).
● Guest speaker for the United Way Day of Caring sponsored by NuSkin (2016).
 10

● Featured in the Utah Valley 360 - Fab40 (2017)

● Worked with Children's Hospital to develop training and instructional content for
kids with tracheostomies.
● Speaker at the United Nations, Civil Society Conference - Making communities
more accessible (2019).

Release Notes(7/7)

Release Notes - July 1, 2022

New + Improved

➢ Communication between patients and providers

○ The new comment feature allows conversations between all parties
with editing permissions.
○ Request button allows those with viewing permissions to request
more information or edits.
➢ Ability to view edit history
○ Edit the hyperlinks while still keeping a record of past links.
○ Allow for a bigger picture of the history of the patient.
➢ New GOALS TAB
○ allows patients and providers to communicate ideas involving
short-term and long-term goals.

Fixes

➢ Expired links to equipment are updated

➢ Images are now formatted to be mobile-friendly
➢ Messages alerting providers and patients of updates are available at the
end of each business day
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Release 2.1