Maintenance and Warranty Processing (274) : S/4HANA 1610 2017

S/4HANA 1610
2017
Maintenance and
Warranty Processing (274)
Building Block Configuration Guide
Capgemini
U.S. LLC
Maintenance and Warranty Processing (274)
Contents
Maintenance and Warranty Processing................................................................................................. 3

1 Purpose.......................................................................................................................................... 3
2 Preparation..................................................................................................................................... 3
2.1 Prerequisites........................................................................................................................... 3
3 Configuration.................................................................................................................................. 4
3.1 CO General Settings............................................................................................................... 4
3.1.1 Define PA Transfer Structure for Settlement....................................................................4
3.1.2 Creating Settlement Profile.............................................................................................. 4
3.2 SD General Settings................................................................................................................ 6
3.2.1 Sales Document Header.................................................................................................. 6
3.2.1.1 Define Sales Document Types..................................................................................6
3.2.1.2 Assign Sales Area to Sales Document Types...........................................................8
3.2.1.3 Define Order Reasons.............................................................................................. 8
3.2.2 Sales Document Item....................................................................................................... 9
3.2.2.1 Define Item Categories............................................................................................. 9
3.2.2.2 Assign Item Categories...........................................................................................10
3.2.3 Transfer of Requirements...............................................................................................11
3.2.3.1 Define Requirement Classes...................................................................................11
3.2.3.2 Check Requirements Classes (CO)........................................................................11
3.2.3.3 Define Requirement Types......................................................................................12
3.2.3.4 Determination of Requirement Types Using Transaction........................................13
3.2.4 Schedule Lines............................................................................................................... 13
3.2.4.1 Assign Schedule Line Categories...........................................................................13
3.2.5 Maintain Copy Controls for Sales Documents................................................................14
3.2.5.1 Maintain Copy Control for Sales Documents...........................................................14
3.2.6 Copy Control Shipping................................................................................................... 17
3.2.6.1 Specify Copy Control for Deliveries.........................................................................17
3.3 PM General Settings............................................................................................................. 19
3.3.1 Define Warranty Types................................................................................................... 19
3.4 PM Master Data.................................................................................................................... 20
3.4.1 Define External Number Range for Warranty Type "Customer Guarantee"...................20
3.4.2 Create Master Warranty................................................................................................. 20
3.4.3 Create Equipment.......................................................................................................... 21
Copyright © 2017. Capgemini U.S. LLC. All rights reserved Page 2 of 23

Maintenance and Warranty Processing
1 Purpose
This configuration guide provides you with the information you need to set up the configuration of this
building block manually.
If you do not want to configure manually and prefer an automated installation process using BC Sets
and other tools, refer to the SAP Best Practices Quick Guide, located on this package’s SAP Note.
2 Preparation
2.1 Prerequisites
Before you start installing this building block, you must install prerequisite building blocks. For more
information, see the Building Block Prerequisite Matrix located on the documentation package on the
Technical  Content Library page.

3 Configuration
3.1 CO General Settings
3.1.1 Define PA Transfer Structure for Settlement
Use
This activity defines the PA transfer structure for settlement
Procedure
1. Access the activity using one of the following navigation options:
IMG Menu Controlling  Profitability Analysis  Flows of Actual Values  Order
and Project Settlement  Define PA Transfer Structure for Settlement
Transaction KEI1
Code
2. Make the following entries (XXXX, your Operating concern):
PA Text
Y6 Service – Warranty Costs
3. Choose the PA Transfer entry (XXXX, your Operating concern):
PA PAA Text
Y6 10 Total internal order Balance
4. Double-click Dialog Structure on Source.
5. Make the following entry:
PA PAA CO Area Cost Element (Group) Source
Y6 10 1000 YB_ALL BP all cost elements
6. Double-click Dialog Structure on Value fields
PA PAA Operating Concern Quantity / Value Fixed / variable Value fld
Y6 10 XXXX Value field 3 VVWAR
8. Save your entries.
Result
The PA transfer structure for settlement is defined.
3.1.2 Creating Settlement Profile

Use
This activity creates the settlement profile which controls various parameters related to settlement.

Prerequisites
Allocation structure and PA transfer structure must have been defined.
Procedure
1. Access the activity using the following navigation options:
IMG Menu Controlling → Product Cost Controlling → Cost Object Controlling →
Product Cost by Sales Order → Period-End Closing → Settlement →
Create Settlement Profile
Transaction SM30 (Customizing object TKB1V)
Code
2. On the Change View „Settlement Profile“: Overview screen, choose New Entries and
enter header data.
3. For each new entry choose Details and make the following entries:
Profile Text
YBSV06 Serv.Order and Project/ CO-PA
YBSV06
Actual costs/costs of sales
To be settled in full X
Can be settled
Not for settlement
Default Values
Allocation Structure YL
PA Transfer Structure Y6
Default object Type PSG
Source Structure
Indicators
100% Validation X
%-Settlement X
Equivalence Numbers X
Amount Settlement
Variances to costing based PA
Valid receivers
G/L account Not allowed
Cost center Not allowed
Order Not allowed

WBS Element Not allowed

Fixed asset Not allowed
Material Not allowed
Network Not allowed
Profit. Segment Optional
Sales order Not allowed
Cost objects Not allowed
Order item Not allowed
Business proc. Not allowed
Real est. object Not allowed
Other parameters
Document type SA
Max.no.dist.rls 10
Residence time 3
Result
The settlement profile is created.
3.2 SD General Settings

This section covers all information relevant to the implementation of Sales and Distribution.
3.2.1 Sales Document Header

3.2.1.1 Define Sales Document Types
Use
This activity creates the sales document type YSR1. The sales document type determines how the
system processes the sales document. For example, depending on the sales document type, the
system determines which screens to present and which data to ask you for. The sales document type
used for this business scope item is the debit memo request.
Procedure
IMG menu Sales and Distribution  Sales  Sales Documents  Sales
Document Header  Define Sales Documents Types
Transaction VOV8
code
2. On the Change View “Maintain Sales Order Types”: Overview screen, create the Sales Document
Type YSR1 by copying standard document type DR.

3. Accept all associated copy controls.

4. Make the following entries:
Field name Description User action and values Comment
Description SP: Repairs free oc YSR1
SD Doc Category C
Indicator G
No.RangeIntAssgt 01
No.RangeExtAssgt 02
Item no.increment 10000
Sub-item increment 100
Check Division 2
Probability 0
Credit Group
Output Application V1
Item Division Selected
Read Info Record
Check purch order no A
Enter PO number Selected
Screen Seq Group AU
Incompl. Proced.
Transaction Group 0
Doc Pricing Proc S
Display Range UHAU
Fcode for Over Scr UER1
Delivery type LF
Dlv-rel.billing type RE
Order-Rel Bill Type L2
Intercomp.bill.type IG
Billing Block 08
Cnd Type Line Item EK02
Billing Plan Type
Paymt.guarant.proc.
Paymt. Card plan type 03
Checking group 01
Propose deliv.Date X

Field name Description User action and values Comment

Propose PO.Date X
Billing Request YBDR
Subseq order type SD
6. Choose Back.
Result
The new sales document type YSR1 has been created.
3.2.1.2 Assign Sales Area to Sales Document Types

Use
This activity assigns sales area to sales document type. You allocate order types to each sales area
group.
Procedure
Document Header  Assign Sales Area to Sales Document Types
Transaction SM30 (Customizing object V_TVAKZ)
code
2. In the Activities dialog box, double-click Assign sales order types permitted for sales areas.
3. On the Change view ”Sales Documents: Allowed Order Types per Sales Org”: overview screen,
select the New Entries button.
4. In the New Entries: Overview of Added Entries screen, make the following entries:
Field Description User action and Comment
name values
First line
Ref. S Reference sales org. 1000
RefD Specifies a distribution channel as a reference 10
for sales document types.
Div Specifies a division as a reference for sales 10
document types
SaTy SP: Debit Me Req PS YSR1
6. Choose Back.
Result
The new sales document type YSR1 has been assigned to sales area.

3.2.1.3 Define Order Reasons

Use
In this step you create the Order reason YS1 (Warranty).
Procedure
Document Header  Define order reasons
Transaction SM30 (Customizing object V_TVAU)
code
2. On the Change View ”Sales Documents: Order Reasons”: Overview screen, choose New Entries.
Order Reason R Description
YS1 Extended Accounting Warranty
5. Choose Back.
Result
The new order reason has been created.
3.2.2 Sales Document Item

3.2.2.1 Define Item Categories
Use
In this menu option, you define item categories for sales documents. The item categories that are
contained in the standard SAP system together with the sales document types represent the usual
business transactions.
Procedure
Document Item  Define Item Categories
Transaction SM30 (Customizing object V_TVAP)
code
2. On the Change View ”Maintain Item Categories”:Overview screen, choose New Entries.
Fields YSR1
Description SP:Free of Charg Itm
Business Data

Completion Rule
Billing Relevance
Billing plan type
Pricing
Business Item checked
Sched.Line Allowed checked
Wght/Vol.Relevant checked
Transaction Flow
PartnerDetermProced N
TextDetermProcedure 01
Item Cat.Stat. Group 1
Screen Seq.Grp N
Repair proced. YBR1
5. Choose Back.
Result
The item category YSR1 was created.
3.2.2.2 Assign Item Categories

Use
In this menu option, you can specify which item categories the system proposes during document
processing for each sales document type and item category group. At the same time, you can specify
additional item categories with which the system default can be overwritten. There is a maximum of
three possible alternative item categories.
Procedure
Document Item  Assign Item Categories
Transaction VOV4
code
2. On the Change View „Item Category Assignment“: Overview screen, assign Item Categories by
making the following entries:
Sales Document Item Category Usage ItemCat Default Item
Type Group highLevItem Category
YSR1 NORM YSR1

YSR1 NORM R101 YSR1 YBR3

YSR1 NORM R102 YSR1
YSR1 NORM R102 YSR1 YBR5
YSR1 NORM R103 YSR1 YSR2
YSR1 NORM R104 YSR1
YSR1 NORM SEIN YSR1
YSR1 NORM SEIN YSR1 YSR1
4. Choose Back.
Result
The item category has been assigned to the sales document type YSR1.
3.2.3 Transfer of Requirements

3.2.3.1 Define Requirement Classes
Use
This activity defines the requirement classes. Requirements class YS9 also contains the default
values for costing method, costing variant, settlement profile, and results analysis keys. These values
all default into the sales order and facilitate unit cost estimates, results analysis, and settlement.
Prerequisites
Settlement profile YBSV02 and results analysis key YS0001 have been created.
Procedure
IMG menu Sales and Distribution  Basic Functions  Availability Check and
Transfer of Requirements  Transfer of Requirements  Define
Requirement Classes
Transaction OVZG
code
2. Create requirement class YS9 by making the following entries:
Reqmts class YS9
Description SP: Warr&Maintenance
Assembly type 0
Special Stock E
Account assgt cat E
Settlmt Profile YBSV06

Changeble 0
RA Key No entry
Consumption E

4. Choose Back.
Result
The requirement class as a basic setting in SD was created.
3.2.3.2 Check Requirements Classes (CO)

Use
This activity assigns the required settlement profile YBSV06 to the requirement class YS9.
Procedure
IMG menu Sales and Distribution  Basic Functions  Account
Assignment/Costing  Maintain Requirements Classes For
Costing/Account Assignment
Transaction SM30 (Customizing object V_T459K_K)
code
2. On the Change View “Requirements Class for Costing and Account Assignment”: Overview
screen, double-click the Requirement Class YS9.
Requirement Class YS9
Costing
Costing Variant
Account assignment
Account assignment category E
Settlement profile YBSV06
Changeble
Results Analysis Key No entry

5. Choose Back.
Result
The parameters in the requirements class that are relevant to cost accounting are added.

3.2.3.3 Define Requirement Types

Use
This activity defines the requirement types.
Procedure
Transfer of Requirements  Transfer of Requirements  Define
Requirement Types
Transaction OVZH
code
2. Create Requirement Type YS9 and assign to the Requirement Class by making the following
entries:
Requirement Type YS9
RT short description SP: Warr&Maintenance
Requirements class YS9

4. Choose Back.
Result
The requirement type was created and assigned to the requirement class.
3.2.3.4 Determination of Requirement Types Using Transaction

Use
This activity determines the requirement types using transaction.
Procedure
Transfer of Requirements  Transfer of Requirements  Determination
of Requirement Types Using Transaction
Transaction OVZI
code
2. Assign Requirements Type YS9 to item categories by making the following entries:
Item Category Type Requirement Type Origin requirement type
YSR1 YS9 1 Item Category and MRP Type

4. Choose Back.

Result
The requirement type was assigned to the item category.
3.2.4 Schedule Lines

3.2.4.1 Assign Schedule Line Categories
Use
In this customizing activity the schedule line categories to item categories are assigned. The
allocation of schedule line categories is carried out depending on the MRP type that is specified in the
material master record for a material.
Prerequisites
The item categories have been created.
Procedure
IMG menu Sales and Distribution  Sales  Schedule Lines  Assign
Schedule Line categories
Transaction SPRO
code
2. On the Change View ‘Assign Schedule Line Categories: Overview’ screen,
make the following entries.
ItCa Typ SchLC
YSR1 CD
3. Save the entries and go back.
Result
The schedule line category has been assigned to the item category.
3.2.5 Maintain Copy Controls for Sales Documents

Use
This activity defines the copy controls for sales documents. You define control data for the document
flow of sales documents.
3.2.5.1 Maintain Copy Control for Sales Documents

Procedure
IMG Menu Sales and Distribution ® Sales ® Maintain Copy Control for Sales
Documents
Transaction VTAA

Code
2. If you are using the ordinary IMG path, double-click Copying control: Sales document to sales
document. If not using the normal IMG path, use the transaction code VTAA to access the
functionality directly.
3. To create copy controls for source document YSR1, to target document YSR1 copying settings
for OR to OR, make the following entries:
Header:
Target Sales Doc.Type YSR1 (SP: Repairs free oc)
Source Sales Doc.Type YSR1 (SP: Repairs free oc)
Copying req. for data transfer VBAK 051 (General header data)
Copying req. for transferring business data 101 (Header business data)
Copying req. for partner data VBPA 001 (Partner header)
Copying requirements 002 (Header-diff customer)
Copy item number
Item:
Item CatProposal YBR2 (3rd Party with SN)
Item Category YBR2 (3rd Party with SN)
Copying req. for data transfer VBAP 151 (General item data)
Copying req. for transferring business data 102 (Bus.data/item compl.)
Copying req. for partner data VBPA 002 (Partner item)
Copying req. for data transfer FPLA 251 (Conditions)
Copying requirements 301
Copy schedule lines selected
Update document flow selected
Copy quantity
Pricing type A
Item:


Copy quantity
Pricing type A
Item:
Copy quantity
Pricing type A
Item:
Item CatProposal YSR1 (SP:Free of Charg Itm)
Item Category YSR1 (SP:Free of Charg Itm)

Copy quantity
Pricing type A
Schedule lines:
ScdLineCatProposal CD (Without delivery)
ScdLineCat CD (Without delivery)
DataT 201 (Gen.sched.line data)
Copying requirements 501 (Scheduled qty > 0)
Schedule lines:
ScdLineCatProposal IA (Repair Delivery)
ScdLineCat IA (Repair Delivery)
Schedule lines:
ScdLineCatProposal IR (Return for Repairs)
ScdLineCat IR (Return for Repairs)

5. Choose Back.
Result
The copy control for the sales document YSR1 has been created.
3.2.6 Copy Control Shipping

Use
This activity copies the control shipping. You define control data for the document flow of deliveries.

3.2.6.1 Specify Copy Control for Deliveries

Use
This activity specifies the copy control for deliveries. You can specify for a particular delivery type,
which document type is to be assigned to copied reference documents, and which item categories are
to be copied.
You also make specifications for copying requirements and data transfer, quantity and value updates
in document flow. This must be done for each copying procedure at header and item level on a detail
screen.
Prerequisites
You have defined the delivery item categories.
Procedure
IMG Menu Logistics Execution ® Shipping ® Copying Control ® Specify Copy
Control for Deliveries
Transaction VTLA
Code
2. If you are using the ordinary IMG path, double-click Specify copy control for deliveries: Sales
document to sales document. If you are not using the ordinary IMG path, use the transaction code
VTLA to access the functionality directly.
3. Create copy controls for source document YSR1 to target document LR. Include copy control for
source item category YBR3 by making the following entries:
Header:
Target Delivery Type LR (Returns Delivery)
From SalesDoc.Type YSR1 (SP: Repairs free oc)
Conditions
Order requirements 001 (Header)
Combination requirmt 051 (Combination)
Data Transfer
Header Data 001 (Header)
Header Data Ext. Sys 0
Handling Units 000
Control Data
Copy Item Number Not checked
4. To switch to the item data, double-click the folder Item on left-hand side.
Item:
Tgt Del. Type LR (Returns Delivery)

Sales Doc.Type YSR1 (SP: Repairs/ free oc)

Item Category YBR3 (3rd Party with SN.)
Conditions
Order requirements 101 (Item)
Data Transfer
Item Data 101 (Item)
Item Ext. System 0
Business Data 2 (Business Data)
Control Data
Update Document Flow Checked
Pos./neg. quantity +
6. Create copy controls for source document YSR1, to target document LF copying settings for RAS
to LF by making the following entries (include copy control for source item category YBR2 ):
Header:
Target Delivery Type LF (Delivery)
From SalesDoc.Type YSR1 (SP: Repairs free oc)
Conditions
Order requirements 001 (Header)
Combination requirmt 051 (Combination)
Data Transfer
Header Data 001 (Header)
Header Data Ext. Sys 0
Handling Units 000
Control Data
Copy Item Number Not checked
7. Double-click the folder Item on the left-hand side to switch to the item data.
Tgt Del. Type LF (Returns Delivery)
Sales Doc.Type YSR1 (SP: Repairs/Service)
Conditions
Order requirements 101 (Item)
Data Transfer
Item Data 101 (Item)
Item Ext. System 0

Business Data 2 (Business Data)

Control Data
Update Document Flow Checked
Pos./neg. quantity +
Result
The copy control for delivery types LF and LR to the sales document type YSR1 is created.
3.3 PM General Settings

Use
In this section, you define your own warranty types.
3.3.1 Define Warranty Types

Use
In this activity warranty types are defined.
Procedure
IMG menu Plant Maintenance and Customer service  Master Data in Plant
Maintenance and Customer Service  Basic Settings  Warranties 
Define Warranty Types
Transaction SM30 (Customizing object V_T790G)
code
2. On the Change View “Warranty Types”:Overview screen, choose New Entries and make the
following entries:
WarrType WarrCat Text D.BoxNo D.Box D.Box.Inv
t Order
Y O Guarantor Customer Warranty selected selected selected
(customer) Services

4. Choose Back.
Result
The warranty type is created.
3.4 PM Master Data

3.4.1 Define External Number Range for Warranty Type

"Customer Guarantee"
Use
This activity defines an external number range for warranty type “Customer guarantee”. This process
is necessary to create a master warranty.
Prerequisites
Warranty type is set up.
Procedure
IMG Menu Plant Maintenance and Customer Service  Master Data in Plant
Maintenance and Customer Service  Basic Settings  Warranties 
Define Number Ranges for Warranty Types
Transaction BG00
Code
2. Choose the Change Groups button.
3. Position your cursor on the warranty type to assign (Y) in the Not Assigned area in the lower
section of the screen.
4. Choose the Element/Group (F7) button.
5. Select Customer guaranty.
7. Press Enter to confirm the dialog box Transport number range intervals
Result
The warranty type is assigned to number range with external number range.
3.4.2 Create Master Warranty

Use
In this activity, the master warranty is created. The warranty can be assigned to equipment.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Logistics  Customer Service  Service Agreements  Warranties
 Master Warranty  Create
Transaction BGM1
Code
2. On the Create Master Warranty: Initial screen, make the following
entries:

Field Name Description User Action Comment

and Values
Master Master warranty For internal number “blank”, for
Warranty number external number e.g. 3000000001
3. Press Enter.
4. On the Create Master Warranty: Initial screen, make the following entries:
Tab Field Name Description User Action and Comment
Page Values
Description master Warranty
12-month
Services
Warranty Y – customer Check the warranty type
type warranty Services
Pass on X
warrnty
Services Text 12-month Enter the text in the 1st line
guarantee Confirm with <ENTER>,
item 1 is automatically
created
5. Select service item 1 and choose the Count tab.
Count. Counter link And
WarrCounter YB_WARRANTY_PERIOD
Warr. Counter value 12
6. Save your settings.
7. Choose Back.
Result
The master warranty is created.
3.4.3 Create Equipment

Use
In this activity, you create the equipment.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu Logistics  Customer Service  Management of technical objects 
Equipment Create
Transaction IE01
Code

2. On the Create Equipment: Initial screen, enter the ID of the equipment

in case an external number range is applied. If the equipment has an
internal number range, there is no need to fill in this field.
Field Description User Action and Comment
Name Values
Equipment Number range For internal number “blank”, for
external number e.g.
21000000
Category Equipment X
services
4. On the Create Equipment: General Data, make the following entries:
Tab Page Field Name Description User Action and Values Comment
Description Equipment with warranty
5. In the Location tab, make the following entries:
Field Name Description User Action and Values Comment
MaintPlant 1000
6. In the Organization tab, make the following entries:
Company code 1000
Cost center 1701
Main Work ctr SERV01
Plant associated for work ctr 1000
7. In the Warranty data tab, make the following entries:
Customer warranty area
Begin warranty 01/01/2012
Master Warranty 3000000001
Vendor Manufacturer area
Pass on Warranty Selected
Inherit warranty Selected
8. In the Sales and distribution tab, make the following entries:
Sales organization 1000
Distribution channel 10
Division 10

9. In the SerData tab, make the following entries:

Material S300
Serial number 999
Stock type 01
Plant 1000
Storage location 1030
Special stock indicator E
10. From the menu, choose Edit  Special-serial no-functions  Manual transaction  To customer.
11. Click the To customer radio button.
13. Choose Back.
Result
Equipment is created.

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Maintenance and Warranty Processing................................................................................................. 3

Copyright © 2017. Capgemini U.S. LLC. All rights reserved Page 2 of 23

Maintenance and Warranty Processing

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3.1.2 Creating Settlement Profile

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WBS Element Not allowed

3.2 SD General Settings

3.2.1 Sales Document Header

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3. Accept all associated copy controls.

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Field name Description User action and values Comment

3.2.1.2 Assign Sales Area to Sales Document Types

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3.2.1.3 Define Order Reasons

3.2.2 Sales Document Item

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3.2.2.2 Assign Item Categories

YSR1 NORM YSR1

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YSR1 NORM R101 YSR1 YBR3

3.2.3 Transfer of Requirements

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3. Save your entries.

3.2.3.2 Check Requirements Classes (CO)

4. Save your entries.

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3.2.3.3 Define Requirement Types

3. Save your entries.

3.2.3.4 Determination of Requirement Types Using Transaction

3. Save your entries.

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3.2.4 Schedule Lines

3.2.5 Maintain Copy Controls for Sales Documents

3.2.5.1 Maintain Copy Control for Sales Documents

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Copying req. for partner data VBPA 002 (Partner item)

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4. Save your entries.

3.2.6 Copy Control Shipping

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3.2.6.1 Specify Copy Control for Deliveries

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Sales Doc.Type YSR1 (SP: Repairs/ free oc)

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Business Data 2 (Business Data)

3.3 PM General Settings

3.3.1 Define Warranty Types

3. Save your entries.

3.4 PM Master Data

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3.4.1 Define External Number Range for Warranty Type

3.4.2 Create Master Warranty

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Field Name Description User Action Comment

3.4.3 Create Equipment

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2. On the Create Equipment: Initial screen, enter the ID of the equipment

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