First call

Hello Sir/Mam. (Can I talk to John?).

This is Henry with National Carship, I’m calling regarding your car shipment. Do
you want to ship your car Sir/Mam?
If no…
Okay no problem. Thank you. Bye bye!
If yes…
Okay great, I can make it happen for $500 that includes everything like: full
coverage of insurance, taxes and door to door delivery. What do you think?
If says okay…
 When do you want to make it happen?
 And can you tell me if it’s coming from person to person or business to
person (I mean is it from residential area to residential area?).
 Great! I’ll send you a message can you please reply to it. I need to get some
more information to fill the form. After you send all info I’ll fill the form
and send the contract to your email so that you can sign it and you can keep
it as a confirmation. Okay I’ll send it in a second and I’ll be waiting for your
answer. Thanks! Bye!
If says the price is high…
Okay how much is your budget Sir/Mam. Maybe I can help you with the price…
(offer the best price)

When driver calls…

Can you tell me order ID?
When can you pick up and deliver the car?
Okay let me talk to my customer, then I’ll get back to you.

Talking to customer about driver…

Hello Sir/Mam, this is Henry who’s working on your vehicle shipment. How’re
you doing? I’ve just talked with one driver who said he can pick up your car
tomorrow and delivery will be on Thursday. What do you think?

Initial total: $600

Initial carrier pay: $450
Deposit: 150
Increased to $700
Increased carrier pay: $550

If price is high
Sir/Mam actually, driver called and said that he can make it happen for $700 for
total. What do you think?

If customer disagrees
Sir/Mam, actually I tried to negotiate the price with the driver but he said that is
the minimum he can do. It’s just one option. If you don’t agree I’ll search for
another driver but if you agree I’ll book the spot right now and the driver will go to
pick up your car tomorrow afternoon. Also I’ll share the contact information of the
driver so that you can be in touch! What do you think?

If still disagrees
Okay let me talk with the driver one more time and try to negotiate the price. I’ll
let you know!

Decreasing the price with driver

Hello Sir/Mam. I’m calling regarding 2020 Honda Accord. I just talked with my
customer. Actually I increased the price as my customer asked me to find a driver
quickly but now he’s not agreeing to give $550 (they have a tight budget). Is there
any way you can take it for $450? That car is ready for pick up and if you agree I’ll
dispatch right now!

If dispatcher doesn’t agree

What is the lowest price you can take? (Then happy dispatch !)

Calling missed calls of drivers

- Hello this is National Carship. Sorry I missed your call.