Username - kamljit

Password - 6bXQnwrF4thF
9884704343
Could Not Identify Concern
CRM FINANCE OPTION NOT SHOWING 9603917291
opening-

1) Good morning Sir. I am Kamaljit from CARS24. I will be assisting you today.

Sir, Can you please specify your concern once?

May i know your exact concern?

2) Good afternoon Sir. I am Kamaljit from CARS24. I will be assisting you today.

3) Good evening Sir. I am Kamaljit from CARS24. I will be assisting you today.

1) Good morning Ma'am. I am Kamaljit from CARS24. I will be assisting you today.

2) Good afternoon Ma'am. I am Kamaljit from CARS24. I will be assisting you today.
3) Good evening Ma'am. I am Kamaljit from CARS24. I will be assisting you today.

warnings-

1) We are awaiting for your response to proceed further.

2) Sorry, Since we are not receiving any response from your end, we will be unable
to proceed with further assisting you.

NO GO CAR:-

Sorry to inform you due to some repair related issue, we are not able to provide
you with the car. Sir I urge you to book another car.

May I assist you booking the car?

Sir, the time at which we purchase the car inspect it and make the report. And
before making it available for test drive we inspect it again. So as the car is
undergone repair.

TEST DRIVE RELATED :-

I am really sorry sir. You can go tomorrow to take the test drive of the car. Our
working hours are from 10 AM TO 6 PM.

Okay sir, the car gets reserved on your name for 8 days when you book the car.

Sir when you book the car we reinspect the car and get the car ready for you so
earliest you can get the test drive is tomorrow.

Sir first you will have to book the car online and then only you can go and check
the car physically.

Sir as I can check there is no car booked on your name.

Good evening Sir. Mera nam kamaljit hai batayie apki sahayata kis prakar kar sakti
hu?
Sure sir, kindly tell me your other car preference so that I can check those cars
for you.

Sure sir, kindly tell me your car preference and location so that I can check those
cars for you.

Sir first you will have to book the car on your name the booking amount is ₹
for you which is completely refundable if you do not like the car.

Jarur sir, mein apke liye call back arrange karwa deti hun. Hum apko jald se jald
call back kar lenge. Aur agar ap call karna chahte hai to 1800-258-5656 par sampark
kar sakte hain.

cars24 ko apna keemati samay dene ke liye dhanyawad. Aur kisi jankari ke liye ap
hume do baara sampark kar sakte hai, apki puri sahayata ki jayegi.

Sure sir. Kindly share your car brand preference and your location so that I can
assist you better.

Sir I am really sorry sir but we don't have our finance services available in your
location.

Sir actually when you provide the reimbursement estimate it goes straight to our
technical team and then they verify which of the parts are under warranty or
whether the issue was pre-existing and then only reimbursement is provided to you.

Sure sir kindly tell me your car brand and model preference so that I can assist
you better.

sir that depends on from which location to which location the car is being re-
registered along with car specifications.

Sir, if you purchase a car from a different state you'll have to inter-state RTO
transfer charges additionally.

Sir can you please let me know more details about the car so that I can assist you
better.

Sir may I know are you salaried or self-employed?

Okay sir, do you live in a rented house or a owned one?

Negotiation is not possible as the car price is set after inspecting the car on 140
different parameters. So as the car is already at it's best price according to the
condition of the car you will pay the same price as you see on the website. There
will be no need of negotiation as we will offer you with an absolutely hassle free
and transparent experience. With this we will also give you a six months
comprehensive warranty and 7 day money back guaranty.

For booking you will have to pay a booking amount, which could be anywhere between
0-4999. It will be a completely system generated amount and it will be completely
refundable if in case you won't like the car after the test drive.

Sir as I can check that all the cars in your Wishlist are not available right now.
Kindly tell me your car preference and budget so that I can find some other car for
you.

Sir app mujhe apni location aur budget bata dijiye jis se mai apke liye car find
out karne mein sahayata kar saku.

Sir I am unable to find the car. Can you please share the car link or car
screenshot so that I can assist you better.

USP's:-

We provide 6 months comprehensive warranty

7-days return policy

RC transfer process will be done by cars24 only.

REFUND:-

Sir as I can check your booking for car is cancelled and you have requested for
refund. You need not to worry your refund amount is already initiated and it will
reflect in your bank account as soon as possible. It might be possible that amount
is stuck in the bank in that case you have to wait for 5 to 7 working days.

CANCELLATION:-

I request you to kindly cancel the booking by following the below steps:

- Visit our Mobile site/application CARS24

- Click on "Bookings"
- Click on "Reason"
- Click on "Cancel"

O DOWNPAYMENT:-

Sir 0 downpayment option is available but there is some eligibility criteria for
it.

Are you salaried or self-employed?

Do you live in a owned house or a rented one?

Also at CARS24, We offer you 6 month comprehensive warranty & Insurance which is
completely free of cost. I would recommend you to to at least book the car & take a
test drive, Incase you feel the car is not as per the price you can simply cancel
the booking and you will receive the full refund.

CARS24 prices are based on its data on market transactions as well as the cost of
rigorous inspection and refurbishment of the car. I can assure you this is a fair
price for your booked car.

The prices listed for each car are our best prices and are as competitive as
possible- since we are 100% online. The prices are fixed to ensure complete
transparency for you and to save you time spent in unnecessary negotiations.

Sir mai maafi chahungi lekin apki taraf se koi response naa aane ki wajah se hum
apki sahayata nahi kar payenge.

Sir i am really sorry no santro car available in delhi as well and sir as per new
rules you can purchase delhi car only if your have address proof of delhi on your
aadhar card.

Sir kindly tell me your location and area pincode and budget preference so that i
can find different cars for you.

Sir the booking amount varies from 0 to 4,999 which is system generated and is
refundable to you if you do not like the car and if you like the car it will be
adjusted in the car price.

Sir hum aapke uttar ka intezaar kar rahe hai

Sir maine appko ek link share kiya hai us link par aako pehle apni 6 months ki bank
statement upload karni hogi. App bank statement ya toh pdf form ya fir net banking
select karke apna login id password dal dijiyega aur automatically detect ho jayegi
appke 6 months ki bank statement.

sorry sir aapki taraf se koi reply na aane ki wajah se hum aapki sahayata nahi kar
payenge

Sir negotiation is not at all possible but you will be provided with 6 months free
warranty on the car ,free RC transfer , completely certified and verified cars and
a 7-day trial of the car after the purchase of the car.

FINANCE FORM:-

FINANCE FORM -

Sir kindly provide me the below information:

Full Name(As on PAN card)
D.O.B
Pan Card No.
House type: rented or Owned
Current address with Pincode.
Employment Type: Salaried or Self Employed
Monthly Income
Any active EMI
Organization Name (If salaried)

Kindly provide me your birthdate, pincode , house address.

Sir do you live in a owned house or a rented one?

Sir are you salaried or self-employed?

and what is your monthly income?

Sir will you be able to provide your 6 months bank statement as a income proof?

Sir you get the 7 day trial after purchasing the car. 7 day trial means that if
after purchasing the car you did not like the car than you can return the car back
to cars24 within 7-days of purchase and you will get full refund of your payment.

IMPORTANT LINKS
CALL BACK
https://docs.google.com/spreadsheets/d/1vya6Ri1rjuoJDOkh6Hh7MO82YquSYe9wKXXAJAUGGT4
/edit#gid=0

AMEYO
https://ameyo.competentsynergies.com:8443/app/#!home

KONNECT
https://c2c-lms-web.cars24.team/welcome

HAPTIK
https://identity.hellohaptik.com/auth/realms/haptik_api/protocol/openid-
connect/auth?
response_type=code&scope=openid+email+profile&client_id=haptik&redirect_uri=https
%3A%2F%2Fapi.haptikapi.com%2Foidc_callback%2F%3Fnext%3D%2Fhome
%2F&state=0OmeWwXbm9fzlOzG7b84hEcWDr51K3

ATTENDANCE
http://192.168.1.111/

ZENDESK
https://cars24help.zendesk.com/agent/tickets/new/3

E-mail- jasleen.singh.bhatia@gmail.com
P/W- jobolesonihaal

E-mail-Asdhiman1988@gmail.com
P/W-123456

Zendesk: jiveshsharma38@gmail.com
Pass: Jan@2019

Zendesk: Punam.das@cars24.com
Pass: CARS@24

REFUND TRACKER SHEET

https://docs.google.com/spreadsheets/d/1h9JzcZDLv5eu8a4BmciawZchNu7RCjgtFb0qf6WzPNQ
/edit#gid=0

Email ID- amanjit.singh@competentsynergies.com

Password- Welcome@789

FINANCE SHEET LINK:

https://docs.google.com/spreadsheets/d/1JJxqKu1wdxaxCZH85mcteWuQfIfISH5432MC2_MfmsI
/edit#gid=1595754223

REFUND ISSUES
https://docs.google.com/spreadsheets/d/1wSwcCqqeSYVRizj6dLHWev6XBsgzLt3mk4zMLVqgKVw
/edit#gid=0

CALL BACK:
https://docs.google.com/spreadsheets/d/1vya6Ri1rjuoJDOkh6Hh7MO82YquSYe9wKXXAJAUGGT4
/edit#gid=0

DELAY TEST DRIVE:

https://docs.google.com/forms/d/e/1FAIpQLSdFvqF-
P4c5H3_FDnKVfv1b5R3O4srKXKKOXjkYd_QukJp8vw/viewform