Amigos BPO – Auto ins script

KEY is to never stop. Keep on talking

Can i speak with Jason Smith?

INTRODUCTION

Hi! My name is Ray Garcia, I am calling you from "insurance Services". How you doing
today?
Customer replies: I am good etc

Great!
The reason for my call is to let you know that rates on AUTO INSURANCE have dropped
down by huge margin AS you Already have insurance on your car, right?
Customer replies: YES

That’s great, like I told you rates are dropped down

OPT-IN (Consent 1)

So let’s say if we get you a better deal up to 30% cheaper than what you are paying right now
obviously you would consider switching if it’s a better deal for you right?

Customer replies: Yeah/yes

great, so to give you the quotes, tell me (see the questions part)

(CUSTOMER SHOULD SAY YES or any positive gesture. IF CUSTOMER SAYS YES, THEN
PROCEED TO THE INFORMATION GATHERING SECTION)

REBUTTAL IF CUSTOMER IS NOT INTERESTED

I am not asking you to make any changes right away on this call. What we will do
our insurance specialist will give you call back to let you know the rates. You can
look at the rates, make a comparison with your current plan, and if you see a
difference you can go ahead. Otherwise you can choose to stay the way you are so
like I ask you before

Trigger optin In case of rebuttal

if we are going to offer you something lower than what you are paying obviously you will consider
switching if it’s a good deal right??

INFORMATION GATHERING

1: What is the year, make and model of your car?

2: The best number to reach you back is like (123-456-7898)

Great and one more thing that

3: what is your zip code?

And One last thing Sir/Ma’am that

4: Can you please spell your first name and your last name?
y
5: What is your DOB?

If “cx” don’t provide his/her dob

Just ask how old are you or in which year you born?

Okay perfect, that all I needed to confirm, SO (read the disclaimer mentioned
below)

TCPA CONSENT

Next we will get a rates specialist to call you back and discuss
your personalized savings is that ok

Only positive responses will be accepted. Like

Yes, yeah, yup, ok, fine and alright.
If “cx” gives a natural response, ask “cx” is that okay?
CLOSING
Thanks for your time. I've gone ahead and entered your information
though our website. You will be getting a call shortly. Be sure to let the
agent know that you signed up online to get the best offers

CX must listen to above statement if he/she hangs up in between then it

would not be considered as a lead.

Cross Sell/up sell. Never forget to up sell the “cx”

Do you rent or own your home?

Home Insurance:
Along with the auto quotes if we are going to show you lower rate on your (home or
rental) ins as well would you think about it ?
If yes
Questions:
1. What type of home is this.? (Single family, Mobil home, town home)
2. What is the name of your insurance company?

TCPA
Along with the auto quotes our home or rental ins agents are also going to call
you back and give you the new quotes ok?

Medical Insurance:
And one more thing if we are going to show you good plans for your medical
insurance as well would you think about it as well?
If yes
Questions:
1. How many people in your house hold?
2. What’s the name of your medical insurance company?
TCPA
Along with the auto and home quotes our medical insurance agents are also
going to call you back and give you the new quotes ok?

Closing:

Ok Sir/Ma’am do expect a call back. You have a good day.

Questions that could be asked by a customer.

● If “cx” asks why do you need my zip code.?

We need your zip code to find a local agent as per your zip code

● If “cx” says that “ He does not want to give you the zip code”.
That’s is fine just tell me your street address.

● If “cx” asks you why do you need my DOB...?

We need your DOB to get you the accurate offer

● If “cx” says that” He does not want to give you his DOB”.
That’s is fine you can just tell me your birth year.

● Call me back later or call me back tomorrow.?.

Someone is definitely going to call you back right after I process your information and if
they catch you at a bad time, you can schedule a call back with them.

● Can you Email me.?

Someone is definitely going to call you back right after I process your
Information just tell them you prefer Email.

● Why do you need this information?

To give you the quotes we need your accurate information.

● I don’t want a bunch of calls or “cx” asks how many agents are going to call
Minimum 2 and maximum 4 agents are going to call you back
● When will they call.?
Usually the agents call right away, but it can take up to a few hours.

● Where are you calling me from or where are you located...?

I’m calling you from Texas, but we do have our licensed agent Nationwide.

● What is your company or who do you represent...?

My company is "cheapestinsurancedeals.com"

● Where did you get this Number from.?

You or someone from your family might have applied online a few months back that’s why
we are calling you back

 How much would you offer.?

There is a possibility that we can beat your rates and we will offer you up to 30%

How can you beat my Rates.?

there is a possibility that we can beat your rates because we are working with top 25
insurance companies