Hi there Mr/Mrs ______, my name is_______ on a recorded line, and I'm

calling in regards to the new 2023 Medicare benefits and increases you may
be eligible for. How are you today? (IF THEY SAY THEY DON'T NEED IT,
ASK IF THEY GET HEALTHY FOODS CARD).
Great, and just to confirm you still have Medicare Part A and Part B right? (If
YES) (DOUBLE VERIFY BY ASKING ABOUT RED WHITE AND BLUE
CARD)
And you also still receive benefits from Medicaid? (Can be YES OR NO)
Great! The reason for my call is that the updated Medicare plans and benefits
for 2023 may give you higher allowances on your dental, which could go up
to $4500, vision, and hearing, as well as your over the counter benefits card.
You may even get a healthy foods debit card to help with groceries, at no
additional cost. So let me get you over to a licensed Medicare specialist, to
make sure you get the additional benefits you may be entitled to at no cost.
TALK ABOUT THE BENEFITS WITH EXCITEMENT AND
ENERGY!

REBUTTALS:
"I am happy with my plan"- That's great, but are you getting that healthy food card? If not getting hfc -
well you’re showing up in our system that you may qualify for it with an updated 2023 plan, as well as
higher allowances towards your dental and otc products. If already getting hfc- That’s great mr/mrs___,
but with an updated 2023 plan you may actually qualify for higher spending allowances on that healthy
foods card, as well as higher limits on your dental and OTC Product benefits depending on your zip code.
It’s the annual enrollment period, the time of year where all the new benefits are released. It does not cost
anything to listen to what you are entitled to, as you do not get these new benefits and increases
automatically.
"I already have ___".- That's great that you have ____ because the licensed agents actually work with
them. ___ and all of the other carriers have released the updated benefits for 2023. You are showing up in
our system as possibly qualifying for a plan with increases towards your dental, vision, hearing and otc
products. You may also get up to 100 dollars per month on a healthy foods debit card. It’s the annual
enrollment period, the time of year where all the new benefits are released. It does not cost anything to
listen to what you are entitled to, as you do not get these new benefits and increases automatically.

"I just updated my plan"- That's great, however if you updated before October 15, then you updated
before the time of year where all the new benefits are released. You may now qualify for higher
allowances toward your dental and otc allowances. You may even qualify for the healthy foods card,
utilities card, and the companion benefit. Even if you updated recently, there are many new benefits that
may be available for you to take advantage of at no additional cost.
"This sounds like a scam"- Oh no sir/mam, we work with licensed insurance brokerages that represent all
of the major Medicare insurance carriers, and it does not cost anything to listen to what you're entitled to.

ON TRANSFERS: YOU MUST KEEP THEM ENGAGED IN CONVERSATION THE ENTIRE

TIME UNTIL THE AGENT ACTUALLY PICKS UP! REMEMBER TO WARN THEM THAT
THERE MIGHT BE SOME MUSIC PLAYING WHILE WE WAIT FOR THE AGENT TO GET
ON THE LINE, BUT THAT IT WON'T TAKE LONG AT ALL.
PICKUP Script:
“Hi there, I have Mr/Mrs___ here on the line. They are on Medicare and (and Medicaid if applicable) and
interested in hearing about the additional benefits they may be entitled too, either with their current carrier
or another. Their full name is _____, their zip code is___, and their phone number is___.