LIVING

WELL
SCRIPT
THE SCRIPT IS MANDATORY FOR COMPLIANCE PURPOSES.
SCRIPT MUST BE FOLLOWED AT ALL GIVEN TIMES.

OPENING SCRIPT
THANK YOU FOR OPING-IN, MY NAME IS___________WITH LIVING WELL
SCREENING. THE CALL IS BEING RECORDED FOR QUALITY ASSURANCE
PURPOSES.

AM I SPEAKING WITH ? OKAY GREAT!

AND I HAVE YOUR DOB AND ADDRESS AS ? OKAY

MR/MRS_______HAVE YOU EVER TAKen the AUTOIMMUNE

GENETIC TEST BEFORE? MUST BE NO

I AM CALLING IN REGARDS TO YOUR NEW NEW AUTOIMMUNE/CANCER

PREVENTATIVE SCREENING. THE PURPOSE OF THIS SCREENING IS TO IDENTIFY
ANY AUTOIMMUNE DISEASES/CANCER THAT COULD EXIST WITHIN YOURSELF
OR ANYONE IN YOUR BLOOD LINE.

EXPLAIN THE SCREENING

THE SCREENING IS SIMPLE MOUTH SWAB TEST THAT WILL BE MAILED TO YOUR
HOME.

YOU DON'T HAVE TO GO ANYWHERE.

YOU DON'T HAVE TO MEET ANYONE.

THEY'VE MADE IT AS EASY AS POSSIBLE FOR YOU.

WHAT ITS INTENDED TO DO IS, LET YOU AND ANYONE IN YOUR FAMILY LINE BE
AWARE OF UP-TO 120 DIFFERENT TYPES OF GENETIC MARKERS.
(PEOPLE LIKE YOU ARE GETTING THE TEST TO HELP THEIR DOCTOR AND THEIR
FAMILY UNDERSTAND HOW TO BETTER SCREEN FOR DISEASES FOR YOU AND
YOUR FAMILY)

AFTER THE MEETING WITH THE DOCTOR, AN AGENT FROM OUR TEAM WILL
CALL AND HELP YOU COMPLETE PROCESS ALSO EXPLAINING YOU ABOUT THE
TEST AFTER IT ARRIVES AT YOUR DOOR STEP. THEY WILL WALK YOU THROUGH
ON HOW TO DO THE TESTING AND WILL ALSO ANSWER ANY FURTHER
QUESTIONS THAT YOU MIGHT HAVE.

ONCE IT IS MAILED BACK, YOUR RESULTS WILL BE MAILED BACK IN 4 TO 6

WEEKS AND YOU CAN BRING IT TO YOUR DOCTOR TO PUT TOGETHER A
PREVENTATIVE CARE PLAN.

I JUST HAVE A FEW QUESTIONS TO MAKE SURE IT IS A GOOD FIT FOR YOU

FIRST OFF, HAVE YOU OR ANYONE IN YOUR FAMILY EVER BEEN DIAGNOSED
WITH Diabetics, High blood pressure or high cholesterol

THEN GO THRU THE REST OF THE POTENTIAL AUTOIMMUNE DISEASES THEY

OR THEIR FAMILY MEMBERS COULD HAVE HAD.

MUST HAVE A PERSONAL History OF IT AND 2 FAMILY MEMBERS THAT HAD

SOME TYPE OF AUTOIMMUNE DISEASE, ALIVE OR DEAD.

HAS ANYONE IN YOUR FAMILY INCLUDING YOURSELF HAD ANY

IMMUNODEFICIENCY DISORDERS LIKE BLOOD DISORDERS-ANEMIA, LUPUS,
RHEUMATOID ARTHRITIS, DIGESTIVE PROBLEMS, SEVERE ECZEMA, DELAYED
GROWTH AND DEVELOPMENT?

DO YOU OR ANYONE IN YOUR FAMILY SUFFER FROM FREQUENT OR RECURRENT

PNEUMONIA, BRONCHITIS, SINUS INFECTIONS, EAR INFECTIONS, MENINGITIS
OR SKIN INFECTIONS?

HAVE YOU OR ANYONE IN YOUR FAMILY BEEN DIAGNOSED WITH OR

EXPERIENCED INFLAMMATION OR INFECTION OF THE INTERNAL ORGANS?
DO YOU OR ANYONE IN THE FAMILY SUFFER FROM DIGESTIVE ISSUES, SUCH AS
CRAMPING, LOSS OF APPETITE, NAUSEA OR DIARRHEA?

HAVE YOU OR ANYONE IN YOUR FAMILY BEEN DIAGNOSED WITH OR

EXPERIENCED SEVERE OR UNUSUAL ALLERGIES?

PERFECT, NOW THE HISTORY THAT YOU HAVE PROVIDED FOR YOURSELF IS
_____ AND YOUR FAMILY IS_______. (CONFIRM ALL PERSONAL AND FAMILY
HISTORY LISTED FOR ANY ILLNESS OR DISEASES. ALWAYS GET ANY
INFORMATION THAT IS MISSING, INCLUDING THE AGE OF DIAGNOSIS OR
ADDITIONAL HISTORY THAT MIGHT NOT BE LISTED. MAKE SURE YOU GO OVER
THE FOLLOWING BLOOD RELATIVE'S HISTORY: MOTHER, FATHER, SISTERS,
BROTHERS, AUNTS, UNCLES, NIECES, NEPHEWS, COUSINS AND
GRANDPARENTS.

CAN YOU PLEASE VERIFY YOUR MAILING ADDRESS?

GREAT! NOW, THIS IS THE ADDRESS WHERE YOU WILL RECEIVE ALL OF YOUR
MAIL CORRECT?

AND JUST TO CONFIRM ON A FEW THINGS:

YOU HAVE NOT TAKEN THE TEST BEFORE, CORRECT? (MUST BE NO)
DO YOU MAKE YOUR OWN MEDICAL DECISIONS? (MUST BE YES, PATIENT
CAN NOT HAVE A MEDICAL POA)

BASED ON YOUR ANSWERS, I BELIEVE YOU ARE ELIGIBLE.

TRANSFER SCRIPT (FOR STRICT COMPLIANCE)

OKAY SO I ONLY HAVE ONE THING LEFT TO DO, I HAVE TO ADD THE
VERIFICATION DEPARTMENT ON LINE AND THEY ARE GOING TO CONFIRM
THAT I DID EVERYTHING CORRECTLY; IT WILL BE MUCH QUICKER THAN OUR
CALL.

HOWEVER, THEY ARE GOING TO CONFIRM:

YOU HAVE NEVER TAKEN THIS TEST BEFORE

THAT I SPOKE TO THE RIGHT PERSON, NAME/DOB/ADDRESS.
THAT I DID NOT OFFER YOU ANY SORT OF INCENTIVE TO TAKE THIS TEST
TOTAL NUMBER OF MEDICATIONS THAT YOU TAKE
LASTLY THE PROVIDER WILL ADD ONTO THE LINE JUST TO MAKE SURE I
WROTE DOWN THE RIGHT MEDICAL HISTORY FOR YOU SINCE I AM ONLY A
TECHNICIAN.
VERIFICATION IS MORE ABOUT CHECKING THAT I DID MY JOB CORRECTLY
MORE SO THEY ARE TO VERIFY YOUR DETAILS ARE ALL CORRECT. BEFORE I ADD
THEM ON LINE, DO YOU HAVE ANY QUESTIONS FOR ME AT ALL?

IT WILL BE MUCH QUICKER AND SMOOTHER FOR YOU IF I HAVE ALL THE
QUESTIONS ANSWERED BEFORE I TRANSFER OVER TO THEM.

BILLING SCRIPT (FOR STRICT COMPLIANCE)

VERIFICATION IS GOING TO ASK YOU TO STATE YOUR NAME TWICE WHEN WE
HAVE THEM ON THE LINE.

THE FIRST TIME IS FOR YOU TO CONSENT TO SPEAK TO A DOCTOR TODAY OK?

SINCE THIS IS A MEDICAL MOUTH SWAB TEST, A DOCTOR DOES HAVE TO SPEAK
WITH YOU VERY BRIEFLY TO CONFIRM THAT THE TEST WILL BE BENEFICIAL FOR
YOU.

THE SECOND TIME THEY WILL ASK YOU TO STATE YOUR NAME IS TO CONFIRM
THAT YOU ARE AWARE THAT THE TEST WILL BE BILLED AND PROCESSED
THROUGH YOUR INSURANCE, THE SAME WAY A DOCTOR'S VISIT WOULD BE OR
YOUR MEDICATIONS, OK?

WHAT I SAY TO RCE?

PRIOR TO CALLING RCE, I SUGGEST READING TRANSFER AND BILLING SCRIPT
VERBATIM AND ASSURING THEY HAVE ABSOLUTELY NO QUESTIONS. ONCE RCE
PICKS UP, IT IS SIMPLY "MY NAME IS, JOY FROM ASC WELLIFE. I HAVE_______ON-
LINE FOR IMMUNO.

IMPORTANT: IF PATIENT ASKS QUESTIONS WHILE ON WITH THE RCE, IT IS

BEST TO TRY AND LET THE RCE AGENT ANSWER IT OPPOSED TO US AND WE
MIGHT SAY SOMETHING THAT COULD UNINTENTIONALLY MESS UP AND KILL
THE DEAL.

**CLOSING**
THEY NEED TO KNOW BEFOREHAND WHAT NEEDS TO BE DONE AND WHAT
QUESTIONS RCE WILL BE ASKING THEM, SO THEY KNOW HOW TO ANSWER
THEM CORRECTLY.

YOU CAN NOT COACH THEM. RCE CAN TELL WHEN A COACHED CALL IS BEING
DONE AND THEY WILL CANCEL THE DEAL. THAT IS A RED FLAG
ONCE THEY SAY, EVERYONE NEEDS TO DISCONNECT BEFORE TALKING TO THE
DOCTOR, IT IS MANDATORY!!!

VERIFICATION
I JUST NEED TO VERIFY THAT YOU WERE NOT GIVEN ANY INCENTIVES OR
OFFERED ANY GIFT CARDS OR INSURANCE CARDS TO COMPLETE THE
TESTING, RIGHT?

ALSO, NO ONE HAS SAID THAT THEY WOULD PLACE YOU ON A DNC LIST
ONLY IF YOU COMPLETE THE TEST, RIGHT?

AND LASTLY, DO YOU DESIRE TO COMPLETE THE TEST, IF YOU QUALIFY,

CORRECT?

REBUTTALS AND EXPLANATIONS

HOW DID YOU GET MY INFORMATION?

SOMETIME OR ANOTHER IN THE PAST YOU OPTED IN TO RECEIVE

INFORMATION REGARDING THESE TEST KITS, EITHER THROUGH A DOCTOR'S
APPOINTMENT OR YOU FILLED SOMETHING THAT OPTED YOU IN.

WHICH INSURANCE?

IF THEY ASK YOU, WHICH INSURANCE IS THIS, TELL THEM YOU ARE NOT GIVEN
INFORMATION. YOU CAN TELL THEM IS THE LAST 4 DIGIT OF THEIR CARD INFO.

WHAT IS THIS TEST - ITS A PREVENTATIVE SCREENING?

THIS SCREENING IS A SIMPLE MOUTH SWAB, YOU RUB THE INSIDE OF YOUR
CHEEK FOR 30 SECONDS, DROP IT IN THE TUBE AND SEND IT BACK. FROM
THAT EASY SWAB, YOU CAN TELL IF YOU HAVE A GENETIC MUTATION BEING
PASSED DOWN AND CARRIED IN YOUR GENES, THAT COULD CAUSE DIFFERENT
ILLNESSES THAT MAY LEAVE YOU OR YOUR LOVED ONES COMPROMISED.

THIS CUTTING EDGE TECHNOLOGY HAS RECENTLY BECOME AVAILABLE FOR

ELIGIBLE RECIPIENTS. ANYTHING FOUND IN THE RESULTS IS SHARED WITH YOU
AND YOUR PHYSICIAN TO MODIFY YOUR CARE PLANS. IT IS NOT ONLY GOOD
FOR YOU BUT ALSO FOR YOUR FAMILY'S WELL-BEING.

WHAT IS THE NEXT STEP?

SO, THE NEXT STEP WOULD BE CONNECTING YOU TO OUR VERIFICATION TEAM.
THEY ARE GOING TO VERIFY 3 SHORT QUESTIONS TO MAKE SURE I DID MY JOB
CORRECTLY AND THEN GET YOU CONNECTED WITH A PROVIDER IN YOUR
STATE WHO IS GOING TO GO OVER YOUR PERSONAL AND FAMILY HISTORY.
THEY JUST WANT TO MAKE SURE THAT THIS TEST IS GOING TO BE BENEFICIAL
FOR YOU AND YOUR FAMILY. THIS WILL ONLY TAKE A MOMENT.

IT IS IMPORTANT THAT YOU KNOW THAT THESE TESTS WE HAVE BEEN ABLE TO
CONFIRM IF YOU ARE CARRIER OF ANY GENETIC MUTATIONS WE HAVE SPOKEN
ABOUT; THAT COULD POTENTIALLY BE PASSED DOWN THROUGH THE NEXT
FIVE GENERATIONS OF YOUR FAMILY. JUST ONE MOMENT HERE, WHILE I
CONNECT YOU.

DO NOT SAY
DO NOT CO-MINGLE PRODUCTS. DO NOT CALL ABOUT COVID/DIABETES
THEN MOVE TO GENETICS.
INSTEAD OF QUALIFIED, USE ELIGIBLE.
AVOID - INSURANCE, COVERED COVERAGE, BENEFIT.
AVOID - AFFILIATED WITH MEDICARE, MEDICARE.
YOU CAN NOT BRIBE THEM FREE STUFF, INSURANCE CARDS, FREE MONEY,
MOVIE TICKETS OR ANY TYPES OF INCENTIVE.
YOU CAN NOT TELL THEM THAT THEY WILL STOP RECEIVING CALLS ONLY
OR IF THEY DO THE TEST.
DO NOT SAY THAT THEIR DOCTOR WILL CALL THEM IN A MONTH OR TWO
WITH THEIR TEST RESULTS.
DO NOT SAY MY VERIFICATION DEPARTMENT. SAY THE VERIFICATION
DEPARTMENT.
IN THE BEGINNING OF THE CALL: ALSO WE CAN NOT YOU'RE RUNNING A
CAMPAIGN IN THERE AREA TO PUSH THE TEST ON THEM. THE ONLY LEGAL
ANSWER IS SOMETIME OR ANOTHER IN THE PAST YOU OPTED IN TO
RECEIVE INFORMATION REGARDING THESE TEST KITS, EITHER THROUGH A
DOCTOR'S APPOINTMENT OR FILLED SOMETHING THAT OPTED YOU IN.
THEY HAVE TO QUALIFY LEGITIMATELY, THEY CAN NOT LIE TO RECEIVE
THE KIT.
WE CAN NOT SAY THE BENEFIT, TELL THEM IT IS PREVENTATIVE
SCREENING FOR YOU.
AVOID NO COST.
AVOID NO BENEFIT OF INSURANCE.
NO AFFILIATION.
NO ALREADY PROVIDED.

RECORDINGS
RECORDINGS FOR EVERY SINGLE LEAD (GOOD AND BAD), NEEDS TO BE
UPLOADED IN DROPBOX BY END OF THE DAY, MAXIMUM BY NEXT DAY.
WE WILL NEED FULL CALL RECORDINGS. IF A CENTER FAILS TO PROVIDE FULL
CALL RECORDING, OR PROVIDES EDITED/FAKE RECORDING, THEY WILL
 IMMEDIATELY BE TERMINATED AND NO PAYMENTS WILL BE RELEASED.
THE RECORDINGS MUST BE NAMED IN FOLLOWING FORMAT: FIRST NAME
| LAST NAME | PHONE NUMBER
IF A CENTER FAILS TO PROVIDE THE RECORDING BY NEXT DAY, THEY WILL BE
REMOVED.
ANY LEAD WITHOUT A RECORDING, WILL NOT BE PAYABLE.