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  • IF No - I Understand That But May Be Sometimes Not Regularly

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    GLENMAR VINEGAS
    100 views2 pages
    This document appears to be a transcript of a telemarketing call attempting to obtain personal and medical information from an individual under the guise of providing a free back, knee, or shoulder brace. The call script includes asking for the person's name, address, height, weight, waist size, insurance details including Medicare number, and medical history. It indicates the individual will receive a call back within 48 hours from a "doctor" to finalize the brace order, suggesting this is actually an attempt to sell medical equipment rather than provide a free brace.

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    Braces_Script.docx

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    This document appears to be a transcript of a telemarketing call attempting to obtain personal and medical information from an individual under the guise of providing a free back, knee, or shoulder brace. The call script includes asking for the person's name, address, height, weight, waist size, insurance details including Medicare number, and medical history. It indicates the individual will receive a call back within 48 hours from a "doctor" to finalize the brace order, suggesting this is actually an attempt to sell medical equipment rather than provide a free brace.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    100 views2 pages

    IF No - I Understand That But May Be Sometimes Not Regularly

    Uploaded by

    GLENMAR VINEGAS
    This document appears to be a transcript of a telemarketing call attempting to obtain personal and medical information from an individual under the guise of providing a free back, knee, or shoulder brace. The call script includes asking for the person's name, address, height, weight, waist size, insurance details including Medicare number, and medical history. It indicates the individual will receive a call back within 48 hours from a "doctor" to finalize the brace order, suggesting this is actually an attempt to sell medical equipment rather than provide a free brace.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Hii This is ______ Calling from Brace Specialist . How are you doing Today ?

    The Only Reason I gave you a call is because you might be having a pain in your Back, Knees , Shoulder ?

    [ IF No – I understand that but may be sometimes Not Regularly ]

    IF Yes Continue ….

    Can you let me know which parts of your Body Bothers You the most ?

    Oh I am Really Sorry to hear that I will surely go ahead and help you with that ?

    Let Me tell you that THIS CALL IS BEING RECORDED FOR QUALITY PURPOSES

    Have You Received A BACK OR SHOULDER Brace In the last 5 Years ?

    [ Must Be NO ]

    Have You Received A Knee Brace In the Last 3 Years ?

    [ Must Be NO ]

    YOU ARE ALMOST SET UP TO RECEIVE A BRAND NEW BRACE I WOULD JUST NEED TO ASK
    SOME OF THE BASIC INFORMATION

    Can you help me with your First Name & Last Name ?

    Can you help me with your Middle Initial ?

    Can you help with your Mailing Address ? [ House no. , Street Name , Zipcode , State ]

    FOR THE PERFECT SIZE OF THE BRACE CAN YOU HELP ME WITH

    How TALL are you?

    How much do you WEIGH?

    & what is your Waist Size / Pant Size / Denim Size?

    On a scale of 1 to 10 how would you rate your ___ pain ?

    [ 1 BEING LOWEST AND 10 BEING WORST ]

    Can you tell me the reason for the Pain, Is it Due to Arthritis, Old Age, Surgery ?

    Have you seen to your Primary Care Doctor in the Last 12 Months ?

    [Yes / No ]
    I Do BelieveThat you are with Medicare Right ?

    [ MUST BE YES ]

    Can You Help Me with you Medicare Claim Number. (The Red , White & Blue Card
    OR Blue , White & Red Card )

    I do Believe that Medicare is your Primary Insurance Right ?

    [ No – Ask For the Name of Primary Insurance]

    Can you Help Me with Date Of Birth? [MM/DD/YY]

    Call Transferring – [I AM Transfering This Call to My Floor Supervisor Who will just Confirm
    your Interest ]

    Opening _____

    So I have all the information I need and I will forward your Information to the Brace Specialist
    who would give you a call in the Next 48 hours to confirm your order

    Let Me Tell you that , Your ___________ Brace Order is not Finalized Until you Speak to a
    Doctor Who would give you a call in the next 48 hours to finalize your order and to Connect
    to speak with a Doctor .

    Okay?

    [Must Be Yes ]

    Thank you so much, Have a Bless day .

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