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  • 2021 - Hipaa Call Flow Script

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    ANDRES PINEDA
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    This document provides a call flow script for handling calls related to HIPAA and radiology billing. The script guides the representative to collect the patient's account number, full name, date of birth, and the caller's relationship to the patient. It then has the representative ask how they can help and work to resolve any issues before concluding the call.

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    2021_hipaa Call Flow Script

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    This document provides a call flow script for handling calls related to HIPAA and radiology billing. The script guides the representative to collect the patient's account number, full name, date of birth, and the caller's relationship to the patient. It then has the representative ask how they can help and work to resolve any issues before concluding the call.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    77 views1 page

    2021 - Hipaa Call Flow Script

    Uploaded by

    ANDRES PINEDA
    This document provides a call flow script for handling calls related to HIPAA and radiology billing. The script guides the representative to collect the patient's account number, full name, date of birth, and the caller's relationship to the patient. It then has the representative ask how they can help and work to resolve any issues before concluding the call.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    HIPAA CALL FLOW SCRIPT

    Thank you for calling Radiology Billing, This is __________.


    May I have the patient's account number please?

    May I please have the patient's full name and date of birth?

    Whom do I have the pleasure of speaking with today?

    May I ask what is your relationship to the patient?

    How may I help you ?

    RESOLVE ISSUE

    Is there anything else I can help you with?

    Thank you for calling Mr./Ms. __________


    Have a nice day.

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