RETURN AUTHORIZATION LETTER

[DATE]

Dear [RECIPIENT NAME],

We have received your letter dated [DATE 1] relaying to us the condition of the [ITEM] you purchased
from our store last [DATE 2]. Based on your letter, the item sustained some damage while being shipped
to your [AREA/PLACE].

We would like to extend our sincerest apologies for the damaged item. To remedy this situation, kindly
place the item inside its original container, seal it and send it back to our store. Refer to the courier
package for the return address. Please also include a copy of your letter so that we can keep track of
your request. We will immediately ship to you the replacement item and reimburse you for any excess
shipping cost as soon as we receive the damaged item.

We are grateful for your patience and understanding. Please feel free to contact us for further questions
or concerns. Our support team will assist you without delay.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]

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