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  • Updated Catalog Enquiries Dec 2020

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    AMIRAH AWATIF MOHD ZAIN
    8 views3 pages
    The document contains a log of customer service calls from December 6-8, 2020 and November 12, 2020, including the call ID, date, type of call, call details, and action taken. The types of calls included customer complaints, delivery inquiries, website problems, and payment issues. Actions taken involved sending replacement orders, sending details to relevant teams to address problems, and providing store details.

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    The document contains a log of customer service calls from December 6-8, 2020 and November 12, 2020, including the call ID, date, type of call, call details, and action taken. The types of calls included customer complaints, delivery inquiries, website problems, and payment issues. Actions taken involved sending replacement orders, sending details to relevant teams to address problems, and providing store details.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views3 pages

    Updated Catalog Enquiries Dec 2020

    Uploaded by

    AMIRAH AWATIF MOHD ZAIN
    The document contains a log of customer service calls from December 6-8, 2020 and November 12, 2020, including the call ID, date, type of call, call details, and action taken. The types of calls included customer complaints, delivery inquiries, website problems, and payment issues. Actions taken involved sending replacement orders, sending details to relevant teams to address problems, and providing store details.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Call ID Date Type of Call

    z44867 12/6/2020 Customer Complaint


    z77483 12/6/2020 Delivery enquiry
    z44281 12/7/2020 Website problem
    z89135 12/7/2020 Payment enquiry
    z22190 12/8/2020 Payment enquiry
    z44282 12/8/2020 Customer Complaint
    z89134 11/12/2020 Customer Complaint
    z56435 11/12/2020 Product enquiry
    z22191 11/12/2020 Stores enquiry
    b8
    Sent wrong size
    Wanted to know expected delivery date
    Can't choose the size on website
    Payment blocked
    Money not taken from account
    Goods damaged
    Sent wrong colour - has already ordered the replacement item
    Does item have pockets
    London store details
    Action Taken
    New order despatched - emailed returns label
    None needed
    Details sent to website team
    Details sent to accounts team
    Details sent to accounts team
    New order despatched - emailed returns label
    New order despatched - emailed returns label
    None needed
    None needed

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